Lindas Stuff Ebay Consignment Jobs in Usa

Position Title: Sr Rep, Customer Service Work Location: Irvine, CA 92606 Assignment Duration: 9 Months Work Arrangement: Hybrid (onsite 3x per week)
- Onsite days will be Mon, Tues, and Weds Standard work hours are 6:30 AM to 3:00 PM.

Training hours will be 8:00 AM to 4:30 PM.

Position Summary: Our Senior Representatives will deliver excellent customer service to customers with elevated expectations! You will support our customers by instilling trust, driving results, and staying patient focused! Key Responsibilities: Use of case management system to manage customer contacts and order detail with razor sharp accuracy Proactively track, resolve, and escalate order or cases in alignment with service excellence standards Place and monitor orders via phone, fax, and email for hospital and sales rep customers Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls.

Own it! Proactively communicate backorders, order status, product availability, and missed deliverables Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention Prioritize high work volumes from phones, email, case management, and faxes Become a SME (Subject Matter Experts) who can coach and train others Systematically process and transact consignment conversions & reconciliations Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team Process customer returns and coordinate with Inventory Teams to ensure product is received Complete customer credits following documentation guidelines under SOX key controls Communicate regularly with Supply Chain Planning for inventory availability Perform at a level to meet and sustain department metrics and expectations Qualification & Experience: H.S.

Diploma is required Minimum of 4 years Customer Service Experience Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion Ability to work in a demanding environment Excellent Customer Service skills with ability to negotiate and resolve demanding situations Ability to build and maintain strong relationships across the organization to influence and achieve objectives Strong Time Management Skills with ability to prioritize competing objectives Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners Demonstrates problem-solving and critical thinking skills Proficient in MS Office Suite Experience within an ERP software Ability to manage confidential information with discretion Strict attention to detail Preferred Qualifications: Bachelor’s degree is preferred (BA/BS degree is necessary to promote within the organization) Salesforce experience or CRM experience Proficient in JDE (ERP Software) Notes from Intake w/ HM: Hospitality industry and customer facing experience is ideal, but HM is open to call centers.

Top 4 Must Haves: Communicates with confidence, proactive/takes initiative, problem solver, and displays professionalism Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

This position's starting pay is: $22.00/hr.

Key Responsibilities: Use of case management system to manage customer contacts and order detail with razor sharp accuracy Proactively track, resolve, and escalate order or cases in alignment with service excellence standards Place and monitor orders via phone, fax, and email for hospital and sales rep customers Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls.

Own it! Proactively communicate backorders, order status, product availability, and missed deliverables Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention Prioritize high work volumes from phones, email, case management, and faxes Become a SME (Subject Matter Experts) who can coach and train others Systematically process and transact consignment conversions & reconciliations Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team Process customer returns and coordinate with Inventory Teams to ensure product is received Complete customer credits following documentation guidelines under SOX key controls Communicate regularly with Supply Chain Planning for inventory availability Perform at a level to meet and sustain department metrics and expectations

Position Specifics Location: North Port Reports to: Jackson Sherer Supervises: None Parts Support Representative Job Summary Build customer relationships by traveling to customers locations, pass on any customer concerns to the CSR and Jackson, organize consignment cabinets and count all inventory on consignment.

You will be working between the following three dealership locations:
- North Port
- Naples
- Fort Myers Parts Support Representative Duties and Responsibilities
- Drive to designated customers for the purpose of cleaning, organizing, and counting parts on consignment.

This is to be done on a monthly basis.

- Report cabinet inventory to designated CSR for invoicing and restocking.

- Make parts delivery as needed
- Help count inventory in stores as directed by Jackson

The CRM & Loyalty Manager is responsible for leading the strategy, implementation, and ongoing management of Goodwill Southern California’s Customer Relationship Management (CRM) and Loyalty Program.

This role will play a critical part in launching Goodwill SoCal’s first fully integrated CRM and loyalty ecosystem—connecting retail shoppers, donors, e-commerce customers, and program participants into a unified engagement platform.

This position blends data strategy, marketing automation, loyalty program execution, and mission-driven storytelling to drive customer growth, increase retail revenue, deepen donor relationships, and strengthen Goodwill SoCal’s community impact.

Essential Duties & Responsibilities CRM & Loyalty Program Strategy Lead the end-to-end implementation of Goodwill SoCal’s CRM platform in partnership with internal teams and external system integrators.

Develop and manage the strategy for Goodwill SoCal’s loyalty program, including acquisition, engagement, rewards, and lifecycle marketing.

Define customer segmentation strategies across key audiences: retail shoppers, donors, e-commerce customers, job program participants, and community supporters.

Establish data governance and customer data standards to ensure accuracy, privacy, and compliance.

Campaign Development & Marketing Automation Build and execute CRM-driven campaigns across email, SMS, and digital channels to drive store traffic, conversion, and retention.

Create automated customer journeys including welcome flows, win-back campaigns, donor stewardship, and loyalty milestones.

Partner with Brand, Retail, Digital, and E-Commerce teams to ensure CRM is embedded across all campaigns.

Data, Insights & Performance Optimization Own CRM and loyalty program reporting, KPIs, and insights (e.g., active customers, repeat rate, lifetime value, redemption, churn).

Translate customer data into actionable marketing strategies that improve revenue and engagement.

Test, optimize, and continuously improve campaigns using A/B testing and performance insights.

Cross-Functional Collaboration Serve as the primary CRM & loyalty liaison between Marketing, IT, Retail Operations, E-Commerce, Workforce Development, and Finance.

Partner with POS, eBay, and digital platform teams to ensure seamless data integration and customer experience.

Collaborate with Compliance and Legal to ensure all communications follow privacy and data regulations.

Vendor & Platform Management Manage relationships with CRM platform providers, loyalty vendors, and marketing automation partners.

Oversee platform configuration, enhancements, troubleshooting, and roadmap development.

Own CRM-related budgets, contracts, and ongoing optimization planning.

Success Metrics Growth in loyalty membership and active CRM subscribers.

Increase in repeat retail shoppers and donor retention.

Lift in campaign conversion and e-commerce engagement.

Improved customer lifetime value and store traffic.

Successful on-time delivery of CRM & loyalty program launch.

Education & Experience Bachelor’s degree in Marketing, Business, Data Analytics, or related field.

5+ years of experience in CRM, loyalty, lifecycle marketing, or marketing automation.

Hands-on experience with CRM platforms (Salesforce, Merkle, HubSpot, or similar).

Proven success launching or managing a loyalty program in retail or multi-location environments.

Strong analytical skills with the ability to interpret customer data and campaign performance.

Experience working cross-functionally with IT, Retail Operations, and Digital teams.

Experience in nonprofit, mission-driven, or cause-based organizations preferred.

Experience with POS, e-commerce, and donor management system integrations preferred.

Knowledge of data privacy regulations (CAN-SPAM, CCPA, GDPR fundamentals) preferred.

Familiarity with marketing automation, segmentation logic, and customer journey mapping preferred.

Strategic thinker with strong execution skills Data-driven with a customer-first mindset Highly organized and detail-oriented Exceptional communication and collaboration skills Mission-aligned with a passion for community impact This position requires local travel, 25% of the time.

A valid driver's license and state-required auto insurance are necessary.

Must have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, and E-mail.

Background, drug screen, education and employment verification required.

The annual base salary range for this position is $105,000
- $120,000.

When extending an offer, the following will be considered, but not limited to: the candidate’s key skills, work experience and education, internal peer equity and other considerations permitted by federal, state and local laws.