Lighthouse Guild Jobs in Usa

City/State
Richmond, VA
Work Shift
First (Days)
Overview:
Sentara is hiring for a Supervisor, QNXT Benefit Configuration!
This position is fully remote!
Candidates must have a current residence in one of the following states or be willing to relocate:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wisconsin, Wyoming
Overview
The QNXT Benefit Configuration Supervisor is responsible for overseeing the daily operations of benefit configuration activities within the QNXT platform. This role ensures accurate, timely, and compliant configuration of benefit plans and products in support of claims processing and member eligibility systems. The supervisor leads a team of analysts or specialists, monitors quality and productivity, and collaborates cross-functionally with IT, compliance, product, and clinical teams.
Key Responsibilities:
• Supervise and lead a team of benefit configuration analysts working in QNXT.
• Oversee and ensure accurate benefit build and configuration for new and existing plans, benefit riders, and products.
• Validate system configurations for compliance with CMS, Medicaid, and state guidelines.
• Develop and maintain standard operating procedures (SOPs) and workflows.
• Manage timelines and deliverables for benefit setup during annual enrollment, new market launches, and regulatory changes.
• Collaborate with IT, Claims, Provider Relations, and Legal/Compliance to resolve configuration-related issues.
• Participate in system upgrades, testing (UAT), and implementation planning.
• Monitor quality assurance metrics to ensure high data integrity and adherence to SLAs.
• Provide training and mentoring to staff on benefit configuration best practices and QNXT functionality.
• Serve as the subject matter expert (SME) for benefit configuration policies, systems, and tools.
Education

• Bachelor's Degree preferred.

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Required to have three years of healthcare industry experience
• Required to have prior experience in project management, quality improvement and coding.
• Required to have 3-5 years of experience in benefit configuration within QNXT or a similar claims adjudication system
• Required to have 1-3 years of supervisory or team lead experience.
• Required to have in-depth knowledge of Medicare, Medicaid, Exchange, and/or commercial plan benefit structures.
• Required to be proficient in interpreting and implementing benefit grids, SBCs, and regulatory documents.
• Required to have strong understanding of claims processing and eligibility systems.
• Required to have excellent analytical and problem-solving skills.
• Required to have strong interpersonal, organizational, and leadership abilities.

Preferred Qualifications:

• Experience with Trizetto's QNXT core administration system.
• Knowledge of CMS model benefits and Medicaid waiver programs.
• Process improvement or Lean Six Sigma background.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416
- $152, 380.8. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
,
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Sentara Health is hiring a Full-Time Day-shift
Senior Process Improvement Engineer for the Post Acute Operations Improvement team
Responsible for identifying, analyzing, and optimizing operational processes within the organization to enhance efficiency, quality, and productivity. Uses data-driven methodologies such as Lean, Six Sigma, and other process improvement tools to streamline workflows, reduce waste, improve overall performance, and develop strategies for improvement. Mentors other PI Engineers, provides training and guidance. Leads cross-functional teams to design and implement process enhancements, monitor outcomes, and ensure the sustainability of improvements. Work closely with department leaders and cross-functional teams to implement process improvements and ensure alignment with organizational goals. Create detailed reports and presentations to communicate process improvement findings, outcomes, and recommendations to senior management.
Education

• Bachelor's Degree required. Industrial Engineering preferred.

Certification/Licensure

• Lean Six Sigma, Rapid Improvement, Reengineering, Process Redesign, CQI, Business Development, Benchmarking, Productivity Improvements , Technology Breakthroughs, Prosci preferred.

Experience

• 5 years of experience required in process improvement engineering and mapping. Experience with workflow redesign, labor management and productivity, change management, Vizient benchmarking, project management, and data analysis preferred.

Mission Statement: " Operational Process Improvement leverages engineering methodologies and expertise in operations and processes to drive enterprise-wide improvements in strategic initiatives, cost reduction, revenue enhancement, resource utilization, and consumer experience."
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:

City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara is hiring a ServiceNow Principal Domain Architect!
This position is fully remote!
Overview
The domain architect proactively and holistically leads and supports EA activities that guide the development and management of domain and infrastructure solutions. These solutions enable the organization's future-state business capabilities and drive the organization's targeted business outcomes. Technologies include data centers, infrastructure, cloud, mobile, AI, Internet of Things (IoT), blockchain, edge computing, and immersive experiences technologies.
Domain architects provide the leadership, facilitation, analysis, and design tasks required for the development of an enterprise's technical and infrastructure architecture. Domain architects create deliverables that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving the technical infrastructure across the enterprise, in order to enable business strategy and deliver targeted business outcomes. They enable and orchestrate the delivery of targeted business outcomes by facilitating and making technical decisions.
A Specialist Professional is a recognized subject matter expert in a job area, typically obtained through advanced education and work experience.
Responsibilities typically include
• Managing large projects or processes with limited oversight from the manager.
• Coaching, reviewing, and delegating work to lower-level professionals.
• Problems faced are difficult and often complex.
Education

• 8+ years of relevant experience with a degree (Required)

or

• 10+ years of relevant experience without a degree (Required)

Certification/Licensure

• ServiceNow Architect Certification (Preferred)

Experience

• 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
• Minimum 2 to 3 years of ServiceNow architect-level experience (Required)
• ServiceNow experienced, certified Architect
• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.

Talroo-IT, Indeed
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Sentara Health is hiring a Full-Time Day-shift
Manager, Operational Process Improvement Engineer for the Operations Improvement team
Primary responsibility is to lead a team of Process Improvement Senior Engineers/Engineers helping Sentara make significant changes in clinical or operational processes with a strategic or operational focus. The manager will interface with senior leaders and help identify opportunities for improvement, organize resources, select and implement the appropriate improvement methodology, assign appropriate team members and ensure projects are conducted successfully. Responsible for the design, project planning and implementation of process improvement projects (Lean Six Sigma, Rapid Improvement, Reengineering, Process Redesign, CQI, Business Development, Benchmarking, Productivity Improvements, Technology Breakthroughs, etc.) which cut across divisions and departments. Manages multiple projects for multiple senior leaders simultaneously and be able to prioritize to meet tight timelines. Responsible for all aspects of the change process to include financial, operational, and human resource perspectives and to facilitate radical changes in technology, processes and people. Responsible for managing staff personnel to include coaching, mentoring, and annual performance evaluation.
Education

• Bachelor's Degree in Industrial Engineering required

Certification/Licensure

• Lean Six Sigma Black Belt certification required.
• Rapid Improvement, Reengineering, Process Redesign, CQI, Business Development, Benchmarking, Productivity Improvements , Technology Breakthroughs, Prosci preferred.

Experience

• 5 years of experience required in process improvement engineering and mapping. Experience with workflow redesign, labor management and productivity, change management, Vizient benchmarking, project management, and data analysis preferred.
• Must understand the operational, financial, and human resource implications of large-scale change efforts. Previous successful experience with large-scale change efforts required.

Mission Statement: " Operational Process Improvement leverages engineering methodologies and expertise in operations and processes to drive enterprise-wide improvements in strategic initiatives, cost reduction, revenue enhancement, resource utilization, and consumer experience."
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:

City/State
Charlottesville, VA
Work Shift
Multiple shifts available
Overview:
Overview
The Associate IT Technical Support Specialist is a customer-facing role and is responsible for assisting customers with technical issues or questions related to computer hardware, applications, software, devices, and monitoring systems. This position involves taking phone calls from customers or communicating through messaging platforms, assisting with diagnosing technical issues remotely, and meeting with customers in person to support the installation and troubleshooting of hardware or software.
This is a full-time, onsite position based at Sentara Martha Jefferson Hospital in Charlottesville, VA.
An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include:
• Work is closely supervised
• Work in a team-based environment with the ability to function with independent discretion
• Provide systems support for end-user systems, remotely, in person, or by phone, including troubleshooting, diagnosing, resolving, and documenting issues
• Maintain technical skills within the field of expertise, keeping abreast of developments in technology and solutions
• Good problem-solving and troubleshooting skills
• Strong attention to detail and follow-up skills; customer-focused and results-oriented attitude
• Strong oral and written communication skills
• Willingness to coordinate and work with others
• Willingness to be on call and attend to technical issues outside of normal business hours
Education

• Bachelor's Degreein Computer Science, MIS, or related field, preferred
• Experience in lieu of Bachelor's Degree
• 0-2 years of relevant experience with a degree
• 3 years of relevant experience without a degree

Certification/Licensure

• Prefer one or more Microsoft or Azure certifications (e.g., Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, or other relevant Microsoft certifications).

Experience

• 0-2 years of relevant experience with a degree
• 3 years of relevant experience without a degree
• G ood problem-solving and troubleshooting skills
• Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
• Strong oral and written communications skills.

.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago, Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care.
Today, our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care, Heart and Vascular, Neurology and Neurosurgery (including a Primary Stroke Center), Orthopedics, and Maternity.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Sentara Health is hiring a Full-Time Day-shift
Senior Process Improvement Engineer for the Ambulatory Operations Improvement team
Responsible for identifying, analyzing, and optimizing operational processes within the organization to enhance efficiency, quality, and productivity. Uses data-driven methodologies such as Lean, Six Sigma, and other process improvement tools to streamline workflows, reduce waste, improve overall performance, and develop strategies for improvement. Mentors other PI Engineers, provides training and guidance. Leads cross-functional teams to design and implement process enhancements, monitor outcomes, and ensure the sustainability of improvements. Work closely with department leaders and cross-functional teams to implement process improvements and ensure alignment with organizational goals. Create detailed reports and presentations to communicate process improvement findings, outcomes, and recommendations to senior management.
Education

• Bachelor's Degree required. Industrial Engineering preferred.

Certification/Licensure

• Lean Six Sigma, Rapid Improvement, Reengineering, Process Redesign, CQI, Business Development, Benchmarking, Productivity Improvements , Technology Breakthroughs, Prosci preferred.

Experience

• 5 years of experience required in process improvement engineering and mapping. Experience with workflow redesign, labor management and productivity, change management, Vizient benchmarking, project management, and data analysis preferred.

Mission Statement: " Operational Process Improvement leverages engineering methodologies and expertise in operations and processes to drive enterprise-wide improvements in strategic initiatives, cost reduction, revenue enhancement, resource utilization, and consumer experience."
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:

City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara is hiring a Senior Data Governance Analyst!
This position is fully remote!
Overview
Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects.
Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.
Education

• 5+ years of relevant experience with a degree (Required)

or

• 7+ years of relevant experience without a degree(Required)
• Experience in lieu of Bachelor's Degree

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 5 to 7 years of relevant experience
• Experience in d ata governance practices; business analysis; project management; metadata management; data catalog management; data stewardship management; data policy & standards management; business process flow management; data mapping; process improvement techniques; data exploration & visualization techniques; analytic programming; database management, including the role of master data management, data quality, ETL, storage, processing, and cloud computing.
• Data governance experience with electronic medical record systems, billing systems, claims & member processing systems, and strategic and financial systems.
• Business acumen around basic finance, accounting, operations, management & marketing for health systems, including healthcare & health plans.

Talroo-IT Data Governance
We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416.00 - $152,380.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Sentara is hiring for a Senior Specialty Infrastructure Engineer!
This is a hybrid role.
Opportunity for additional incentive!
Overview
Specialty Infrastructure engineering includes updating hardware required for maintenance of cloud, network, and telecommunication and any connectivity issues that could crop up, detecting system and application issues, and ensuring the smooth flow of data and voice throughout the organization.
IT Specialty infrastructure engineers manage the security of computer systems, networks, telecommunication, and inter-application information transfers. They ensure optimum uptime for the complete network, telecom, cloud services, cloud storage, and cloud servers. The engineer also improves, plans capacity, and designs infrastructure engineering projects.
An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience.
Responsibilities typically include:
• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies, and practices.
Education

• 5+ years of relevant experience with a Bachelor's degree(Required)

or

• 7+ years of relevant experience without a Bachelor's degree(Required)

Certification/Licensure

• CCNP Certification (Preferred)

Experience
We are looking for candidates with solid Cisco Catalyst route/switch experience. Knowledge of BGP routing would be a plus. Other pluses would be:

• Cisco/Fortinet Firewall experience
• Cisco Wireless and Juniper Mist Wireless experience
• Juniper Routing and switching configuration experience

Physical Requirements

• Requires the ability to go on-site to Sentara sites to perform troubleshooting, installation, repair, and replacement of physical networking equipment.
• Valid driver's license required - Ability to operate a motor vehicle and drive distances of greater than 100 miles/3 - 4 hours as required
• Must be able to work in active construction sites with appropriate PPE
• Must be able to perform basic physical tasks such as lifting 25 - 50lbs, occasional ladder use, reading, nimbleness of hands for typing and writing

Talroo-IT
.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:

City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Overview
The Manager of Analytic Services leads a multidisciplinary analytics team focused on enhancing consumer and patient experience, with a strong emphasis on call center analytics and operational improvement. Collaborates with organizational leadership and key stakeholders to define, prioritize, and deliver advanced analytics solutions that drive strategic initiatives and optimize business outcomes. Utilizes expertise in Sentara's informatics infrastructure, data engineering, and visualization tools-including Databricks, Power BI, and Tableau-to develop, interpret, and communicate analytical models supporting program evaluation, operational performance, and clinical excellence.
Key responsibilities include:
Strategic Analytics Leadership: Defines consumer and patient experience analytic requirements in partnership with business and clinical leaders. Aligns analytic strategies with enterprise goals, leading projects from conception to execution using Agile methodologies.
Technical Solutions & Visualization: Designs, develops, and implements scalable analytical solutions leveraging Databricks, Power BI, Tableau, and other enterprise tools. Translates complex data into actionable insights, dashboards, and visualizations for diverse audiences.
Process Improvement & Change Management: Identifies and implements process enhancements to improve the customer journey, call center performance, and clinical quality metrics. Champions change management best practices to embed analytics-driven improvements across business units.
Stakeholder Engagement: Builds effective relationships with internal and external partners, driving consensus and stewardship of analytic priorities. Communicates findings and recommendations to executive leadership in a clear, actionable manner.
Team Leadership & Development: Manages and mentors analytic staff, fosters a culture of continuous learning and professional growth. Responsible for HR development, performance management, and recruitment. Oversees vendor relationships, including contract negotiation and management.
Project Management: Oversees a portfolio of analytics projects, ensuring timely delivery using established project management methodologies. Coordinates cross-functional teams to meet milestones, deliverables, and customer service targets.
Regulatory & Clinical Reporting: Ensures analytic solutions support regulatory compliance and clinical quality reporting, applying quantitative research design and rigorous analytic standards.
Education

• Bachelor's Level Degree (Required)

Certification/Licensure

• Project Management Professional Certification (PMP) - (Preferred)

Experience

• 5+ years of experience in the Clinical/Business Sectors (Required)
• 5+ years of experience in Healthcare (Required)
• Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred
• Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains.
• Proven success in process improvement, stakeholder management, team development, and change management initiatives.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Talroo-IT, Indeed,
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.

City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara is hiring for a Cybersecurity Analyst!
This position is fully remote!
Overview
Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. Possesses a key certification(s) or other credential(s) which is determined central to the systems or applications supported.
An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience.
Responsibilities typically include:
• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies, and practices.
Position Summary:
Our Cybersecurity Analyst role specializes in Security Orchestration Automation & Response (SOAR), Incident Response, Endpoint Detection & Response (EDR), and Security Information and Event Management (SIEM). In this critical role, you will help protect sensitive patient and organizational data by proactively detecting, analyzing, and responding to cybersecurity threats, leading the development and implementation of a customized SOAR solution to automate and streamline security operations, while ensuring compliance with HIPAA and healthcare regulations. This position requires participation in a 24/7 on-call rotation to respond promptly to security incidents.
Key Responsibilities:

• Design, develop, and maintain a customized SOAR solution that automates incident detection, analysis, triage, containment, and reporting.
• Collaborate with stakeholders to identify repetitive security tasks suitable for SOAR automation, improving efficiency and consistency in security operations.
• Integrate SOAR workflows with existing EDR, SIEM, and other critical platforms to enhance visibility and rapid response capabilities.
• Continuously tune SOAR playbooks to adapt to emerging threats, regulatory changes, or improvements in threat intelligence.
• Monitor all platforms for security incidents, leveraging SOAR for rapid, orchestrated response.
• Lead and support incident response efforts-from identification and analysis to containment, eradication, and recovery-with a focus on safeguarding Protected Health Information (PHI) and ensuring minimal impact to patient care.
• Analyze logs, forensic data, and network traffic across a complex healthcare IT environment.
• Develop and tune SIEM correlation rules, alerts, and integrated SOAR workflows to detect and respond to threats.
• Serve as part of a 24/7 on-call rotation, responding rapidly to incidents and escalations as they arise, including after-hours and weekends.
• Ensure incident handling and SOAR-driven automation align with HIPAA and all relevant regulations; participate in incident debriefs and continuous improvement initiatives.
• Collaborate with clinical, IT, compliance, and third-party vendors to assess risk and remediate vulnerabilities across critical systems and devices.
• Document incident response and SOAR automation actions in detail, maintaining records for legal, compliance, and audit purposes.
• Participate in healthcare-specific threat hunting, vulnerability assessments, and security exercises to strengthen organizational resilience.
• Maintain current knowledge of emerging cyber threats, SOAR technologies, vulnerabilities, and regulatory changes that could impact healthcare operations.

Required Skills and Qualifications:

• Bachelor's degree in Cybersecurity, Computer Science, IT, or a related field; or equivalent experience.
• 3+ years of experience in a SOC, incident response, health IT cybersecurity, or SOAR engineering role.
• Excellent proficiency in Python
• Proven experience with SOAR implementation, EDR tools, and SIEM solutions, with preference for healthcare environments.
• Familiarity with HIPAA and healthcare risk management practices.
• Strong communication, teamwork, and documentation skills; able to communicate effectively with technical and clinical stakeholders.
• Availability to participate in a 24/7 on-call rotation and respond to security incidents outside of standard business hours.
• Relevant certifications (CISSP, CEH) are preferred.

Minimum Education Qualifications

• 3 years of relevant experience with a degree (Required)

or

• 5+ years of relevant experience without a degree (Required)
• Experience in lieu of a Bachelor's Degree

Certification/Licensure

• Relevant certifications (CISSP, CEH) are preferred.

Minimum Experience Qualifications

• 3 to 5+ years of relevant experience

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $80,204.80 - $133,681.60. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Talroo-IT
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.