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ServiceNow ITSM Pro and ITOM Technical Solution Architect
✦ New
Salary not disclosed
Role: ServiceNow ITSM Pro and ITOM Technical Solution Architect
Duration: 6 months with potential for extension/conversion
Location: 100% Remote
ServiceNow ITSM Pro and ITOM Technical Solution Architect
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Credentials: Required
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
* ITIL Foundation Certificate in IT Service Management
* ITIL Intermediate Certificate in Service Design
* ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
* Experience with ServiceNow configuration and customization
* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* Experience with IT architecture and design principles
* Experience with scripting languages (JavaScript, etc.)
* Experience with data modeling and database design
Technical Expertise:
* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
* ITSM and ITOM processes and best practices (ITIL, etc.)
* ServiceNow configuration and customization
* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* IT architecture and design principles
* Scripting languages (JavaScript, etc.)
* Data modeling and database design
Leadership and Collaboration:
* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
* Collaborate with cross-functional teams to resolve technical issues and implement solutions
* Provide technical guidance and mentorship to junior architects and implementation team members
* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
Duration: 6 months with potential for extension/conversion
Location: 100% Remote
ServiceNow ITSM Pro and ITOM Technical Solution Architect
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Credentials: Required
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
* ITIL Foundation Certificate in IT Service Management
* ITIL Intermediate Certificate in Service Design
* ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
* Experience with ServiceNow configuration and customization
* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* Experience with IT architecture and design principles
* Experience with scripting languages (JavaScript, etc.)
* Experience with data modeling and database design
Technical Expertise:
* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
* ITSM and ITOM processes and best practices (ITIL, etc.)
* ServiceNow configuration and customization
* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* IT architecture and design principles
* Scripting languages (JavaScript, etc.)
* Data modeling and database design
Leadership and Collaboration:
* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
* Collaborate with cross-functional teams to resolve technical issues and implement solutions
* Provide technical guidance and mentorship to junior architects and implementation team members
* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
Lighting Sales & Design Consultant
🏢 ecruit
$45,000 - $55,000 per annum + Benefits
Lighting Sales & Design Consultant - $45,000 – $55,000 - Toms River, NJ
Want to build real design expertise in a customer-facing showroom role? Are you looking for a position where you can learn lighting design, work with creative professionals, and develop sales skills that grow your career?
The role
This role gives you the chance to learn lighting design and specification in a hands-on environment while working directly with customers in Lumispec’s Toms River lighting lab and showroom.
You will guide visitors through lighting displays, explain how lighting shapes a space, and help customers select the right products for their projects. Training is provided, so prior lighting experience is not required.
Through this role you will:
- Gain practical experience in lighting design and product specification
- Work closely with interior designers, architects, and homeowners
- Build customer-facing sales and consulting skills
- Learn about LED and smart lighting technologies
- Develop confidence presenting ideas and recommending solutions
This is an ideal opportunity for someone who enjoys learning, engaging with people, and building knowledge in a creative and technical field.
Key Responsibilities
Your day-to-day work will help you develop valuable industry experience, including:
- Welcoming visitors and guiding them through the Lumispec showroom and lighting lab
- Explaining how different lighting solutions affect the look and function of a space
- Helping customers select decorative and architectural lighting products
- Assisting with lighting specifications and project planning
- Presenting ideas that help customers improve their lighting designs
- Supporting lighting consultants with project preparation
- Building new customer relationships through outreach and follow-ups
- Attending local trade shows and networking events
- Assisting with marketing activity on LinkedIn and Instagram
About our company
Lumispec is the lighting design and specification division of Shortall Electric. Our Toms River showroom and lighting lab allows customers to experience how lighting transforms a space.
The team works with homeowners, designers, and architects to select lighting that enhances both the appearance and functionality of a space.
You will be part of a small, collaborative team focused on providing helpful advice and creative lighting solutions.
The Benefits
- Base salary paid weekly
- Quarterly profit share on assigned customer accounts (10% of profit)
- Commission opportunities from new outreach accounts
- Potential year-end bonus based on company performance
- Two weeks paid vacation (10 business days)
The person
We are looking for someone who is:
- Curious about lighting, design, and technology
- Comfortable speaking with customers and building relationships
- Organized and able to manage several priorities
- Quick to learn new products and concepts
- Confident presenting ideas and explaining solutions
- Local to the Toms River, NJ area and able to work from the showroom
What’s next
Apply today to start building your expertise in lighting design while working with customers and creative professionals at Lumispec’s Toms River showroom.
L
Pro Outside Sales Enablement Consultant
✦ New
Salary not disclosed
Your Impact
The primary purpose of this role is to equip the Pro B2B Sales team with tools, resources, and training needed to maximize their selling effectiveness. The role includes working with sales leadership to identify and address skill gaps, developing and implementing enablement programs and communicating sales strategy. This responsibility includes maintaining the
day-to-day program operations, communicating program resources to relevant stakeholders, and managing continuous improvement of pro programs.
What you will do
- Create and implement comprehensive training programs for new and existing sales reps that include product knowledge, sales methodologies, objection handling, value propositions and more.
- Develop program rollout strategies including field communication, change management, training content, and sales enablement collateral to ensure effective adoption and execution of programs.
- Collaborate cross-functionally with field sales teams, Operations, Sales Leadership, and other internal partners to gather feedback, identify challenges, and implement solutions that support the overall pro sales strategy.
- Maintain strong relationships with field sales teams to provide strategic support, collaboration and coaching to help achieve performance goals.
- Utilize project management skills to drive timely execution of programs and initiatives.
- Track and analyze the effectiveness of sales enablement initiatives and content.
- Leverage data-driven insights to continuously refine and optimize sales enablement strategies and provide recommendations for process improvements.
- Stay up to date with industry best practices to enhance programs and processes.
Required Qualifications
- Bachelor's degree in business, education or a related field or equivalent experience
- 5 Years experience in sales enablement, sales training, program management or related field
- Proficiency in Microsoft tools PPT, Excel
- Excellent communication and presentation skills, with the ability to engage and motivate sales teams effectively
- Strong project management skills, with the capability to manage multiple projects simultaneously and meet deadlines
Preferred Skills/Education
- Experience in the retail industry
- Experience in B2B sales
- Experience in project management
- Experience in corporate communications
Performance Lighting and Sound Specialist (QUEENSBURY)
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Join our dynamic team at Six Flags Great Escape as an Entertainment Technician! In this vital role, you'll be at the heart of our thrilling live shows, ensuring that every performance dazzles with captivating sound and stunning lighting. If you have a passion for the performing arts and thrive in a fast-paced, creative environment, this is your chance to play a key role in delivering unforgettable experiences to our guests. Bring your technical expertise and creativity to life as you collaborate with talented performers and production teams, making magic happen on stage!
Responsibilities:
- Perform daily operational duties to assist the department to include covering open positions, communicating show changes, schedule changes and other details and sharing information with co-workers and management.
- Perform all assignments and responsibilities as outlined for a stagehand, spotlight operator, light board operator, audio operator, special effects operator, and camera operator.
- Operate a spotlight, light board, audio console, video camera, and/or special effects equipment for shows and special events in the park.
- Will occasionally perform stagehand show scene shifts and other behind the scene duties for shows
Qualifications:
- Provide basic troubleshooting and maintenance for scenic elements, sound system, video equipment, special effects equipment, lighting system, lighting fixtures or other technical components.
- Maintain cleanliness and maintenance standards through all assigned tasks.
- Consistently set the example for following all park policies and procedures.
- Maintain departmental and area safety policies and procedures.
- Perform other functions as directed by management for the good of the department and park
- Knowledge of technical theater, including but not limited to: theater safety, audio and lighting systems, special effects, video, theatrical scenery and drapery, set decorating, scenic and prop construction, maintenance and repair.
- College level experience in Theatre or related discipline or equivalent related employment experience
- Excellent written and oral communication skills
- Must be able to work flexible schedule including: early mornings/days/evenings/late nights/weekends/holidays.
- Must be team-oriented with a positive attitude
- Be capable of successfully interacting with various entertainers, technicians, outside contractors, entertainment and park staff, and personnel from other departments.
- Ability to handle multiple projects and tasks simultaneously
- Hands on capability to operate technical equipment and troubleshoot technical problems
- Must be able to work both indoors and outdoors in all types of weather conditions and in both natural and artificial lighting
- Must be able to lift up to 50 lbs.
Why work with us?
- Pay Range: $18.00 - $22.00/hour depending on experience
- Paid training
- DailyPay – work today, get paid tomorrow
- Advancement opportunities
- Free admission to ALL Six Flags parks, including White Water Bay
- Free tickets for friends and family
- Discounts on passes, food, and merchandise
- Exclusive employee events
- Dental & Vision insurance coverage
- Fun rewards, benefits, and more!
Entertainment Lead Lighting Technician
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Starting wage $17.75 / hr
Applicants must be at least 18 years of age for this position.
Join the Live Entertainment team and help us present some of this year's shows, events, and attractions. Use your previous lighting experience and continue to build your skills as a Lead Lighting Technician!
With more than 60 rides, an award-winning kids' area, 20-acre waterpark, shows and attractions, Kings Dominion offers the perfect combination of world-class thrills and attractions!
Responsibilities:
- Maintain, oversee, and troubleshoot Lighting equipment and systems.
- Ensure the proper working conditions of all aspects of all shows, props, sets, equipment, vehicles, and any other technical aspects of events, shows and facilities.
- Participate in opportunities for programming, design, and operating Lighting systems.
- Operate heavy machinery such as forklifts, scissor lifts, boom lifts, construction equipment, and other vehicles.
Some of our amazing perks and benefits:
- FREE Admission to Kings Dominion and other Six Flags Parks and Waterparks!
- FREE tickets for friends and family!
- Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
- Paid training and opportunities for advancement!
- Discounts on park food and merchandise!
Qualifications:
- YOU!!!
- Must be 18 years of age or older
- Valid drilver's license.
- Resume with related experience/education in theatrical lighting required.
- Ability and willingness to learn and develop new skills and collaborate with a diverse team to work towards project goals.
- Ability to stand for long periods of time, walk long distances, lift, team lift, and carry technical equipment as well as work outdoors at high and/or low temperatures.
T
Lighting Project Specialist
🏢 Turtle
Salary not disclosed
Why Turtle? At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started.
We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.
At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.
We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.
If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.
Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the Role As the Lighting Project Specialist, you will be responsible for interpreting blueprints/electrical drawings, utilizing manufacturing software to produce quotes, submittals, and tracking for customers and specializing in electrical lighting controls.
What You'll Do.
Responsible for estimating all commercial/industrial lighting projects.
Must be proficient in reading blueprints and working with electronic bid management software to produce quotes.
Must be highly organized and efficient to handle multiple projects in the bid stage and help manage projects after the sale is made.
Understands the importance of deadlines and must organize the bid schedule based on complexity and project due dates.
Works well with the Lighting project team, outside sales team, and inside sales team in coordinating bids and managing projects.
Accountability for timely completion and profitability of projects.
Manages and coordinates with all parties involved in the order, both internal and external.
Manages and maintains vendor and customer relationships.
Provides customer service that separates Turtle from our competition in the marketplace.
Follows established standards and procedures for project reporting, communication, and documentation.
Keeps detailed records on pricing quotes, change orders, and all correspondence both internally and externally.
What You'll Bring 3
- 5+ years of experience in the electrical Lighting distribution preferred.
Experience in project management, preferred.
Experience working directly with EPC, GC, and electrical contractors preferred.
Knowledge of project management techniques and tools preferred.
Must be highly organized and extremely well-versed in establishing customer relationships.
Computer skills to include Microsoft Word, Excel, Outlook and Bluebeam.
What We Offer We offer a competitive benefits package that includes: 401(k) plan Health insurance Dental insurance Vision insurance Life insurance Paid holidays Vacation Employee negotiated discounts Who We Are Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors.
Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast.
It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.
Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.
What To Do Next You can begin by filling out our application online.
If you want to learn more about Turtle, please visit our website or our LinkedIn: @Turtle.
Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other.
At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible.
We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry.
If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you.
Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day! About the Role As the Lighting Project Specialist, you will be responsible for interpreting blueprints/electrical drawings, utilizing manufacturing software to produce quotes, submittals, and tracking for customers and specializing in electrical lighting controls.
What You'll Do.
Responsible for estimating all commercial/industrial lighting projects.
Must be proficient in reading blueprints and working with electronic bid management software to produce quotes.
Must be highly organized and efficient to handle multiple projects in the bid stage and help manage projects after the sale is made.
Understands the importance of deadlines and must organize the bid schedule based on complexity and project due dates.
Works well with the Lighting project team, outside sales team, and inside sales team in coordinating bids and managing projects.
Accountability for timely completion and profitability of projects.
Manages and coordinates with all parties involved in the order, both internal and external.
Manages and maintains vendor and customer relationships.
Provides customer service that separates Turtle from our competition in the marketplace.
Follows established standards and procedures for project reporting, communication, and documentation.
Keeps detailed records on pricing quotes, change orders, and all correspondence both internally and externally.
What You'll Bring 3
- 5+ years of experience in the electrical Lighting distribution preferred.
Experience in project management, preferred.
Experience working directly with EPC, GC, and electrical contractors preferred.
Knowledge of project management techniques and tools preferred.
Must be highly organized and extremely well-versed in establishing customer relationships.
Computer skills to include Microsoft Word, Excel, Outlook and Bluebeam.
What We Offer We offer a competitive benefits package that includes: 401(k) plan Health insurance Dental insurance Vision insurance Life insurance Paid holidays Vacation Employee negotiated discounts Who We Are Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors.
Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast.
It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets.
Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.
What To Do Next You can begin by filling out our application online.
If you want to learn more about Turtle, please visit our website or our LinkedIn: @Turtle.
Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Pro Sales Customer Care Representative
✦ New 🏢 Percepta
Salary not disclosed
Pro Sales Customer Care Representative At Percepta, we bring first-class service across each market we support.
As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You'll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
As applicable, answer email inquiries, web forms, etc.
within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates which include: Training new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1
- 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $16 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday thru Saturday: 8 am to 8 pm About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one.
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You'll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
As applicable, answer email inquiries, web forms, etc.
within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates which include: Training new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1
- 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $16 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday thru Saturday: 8 am to 8 pm About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one.
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
Lighting Maintenance Technician, Seasonal (AVON)
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Lighting Technician, Seasonal (FREMONT)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Live Event Lighting Supervisor (DOSWELL)
🏢 Kings Dominion
Salary not disclosed
Overview:
Responsibilities:
Starting wage $17.75 / hr
Applicants must be at least 18 years of age for this position.
Join the Live Entertainment team and help us present some of this year’s shows, events, and attractions. Use your previous lighting experience and continue to build your skills as a Lead Lighting Technician!
With more than 60 rides, an award-winning kids’ area, 20-acre waterpark, shows and attractions, Kings Dominion offers the perfect combination of world-class thrills and attractions!
Responsibilities:
- Maintain, oversee, and troubleshoot Lighting equipment and systems.
- Ensure the proper working conditions of all aspects of all shows, props, sets, equipment, vehicles, and any other technical aspects of events, shows and facilities.
- Participate in opportunities for programming, design, and operating Lighting systems.
- Operate heavy machinery such as forklifts, scissor lifts, boom lifts, construction equipment, and other vehicles.
Some of our amazing perks and benefits:
- FREE Admission to Kings Dominion and other Six Flags Parks and Waterparks!
- FREE tickets for friends and family!
- Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
Seasonal Lighting Specialist (VERMILION)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Entertainment Lead Lighting Technician - Enhance Artistic Showcases (DOSWELL)
🏢 Kings Dominion
Salary not disclosed
Overview:
Responsibilities:
Starting wage $17.75 / hr
Applicants must be at least 18 years of age for this position.
Join the Live Entertainment team and help us present some of this year’s shows, events, and attractions. Use your previous lighting experience and continue to build your skills as a Lead Lighting Technician!
With more than 60 rides, an award-winning kids’ area, 20-acre waterpark, shows and attractions, Kings Dominion offers the perfect combination of world-class thrills and attractions!
Responsibilities:
- Maintain, oversee, and troubleshoot Lighting equipment and systems.
- Ensure the proper working conditions of all aspects of all shows, props, sets, equipment, vehicles, and any other technical aspects of events, shows and facilities.
- Participate in opportunities for programming, design, and operating Lighting systems.
- Operate heavy machinery such as forklifts, scissor lifts, boom lifts, construction equipment, and other vehicles.
Some of our amazing perks and benefits:
- FREE Admission to Kings Dominion and other Six Flags Parks and Waterparks!
- FREE tickets for friends and family!
- Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
Senior Stage Lighting Specialist (DOSWELL)
🏢 Kings Dominion
Salary not disclosed
Overview:
Responsibilities:
Starting wage $17.75 / hr
Applicants must be at least 18 years of age for this position.
Join the Live Entertainment team and help us present some of this year’s shows, events, and attractions. Use your previous lighting experience and continue to build your skills as a Lead Lighting Technician!
With more than 60 rides, an award-winning kids’ area, 20-acre waterpark, shows and attractions, Kings Dominion offers the perfect combination of world-class thrills and attractions!
Responsibilities:
- Maintain, oversee, and troubleshoot Lighting equipment and systems.
- Ensure the proper working conditions of all aspects of all shows, props, sets, equipment, vehicles, and any other technical aspects of events, shows and facilities.
- Participate in opportunities for programming, design, and operating Lighting systems.
- Operate heavy machinery such as forklifts, scissor lifts, boom lifts, construction equipment, and other vehicles.
Some of our amazing perks and benefits:
- FREE Admission to Kings Dominion and other Six Flags Parks and Waterparks!
- FREE tickets for friends and family!
- Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
Entertainment Lead Lighting Technician (DOSWELL)
🏢 Kings Dominion
Salary not disclosed
Overview:
Responsibilities:
Starting wage $17.75 / hr
Applicants must be at least 18 years of age for this position.
Join the Live Entertainment team and help us present some of this year’s shows, events, and attractions. Use your previous lighting experience and continue to build your skills as a Lead Lighting Technician!
With more than 60 rides, an award-winning kids’ area, 20-acre waterpark, shows and attractions, Kings Dominion offers the perfect combination of world-class thrills and attractions!
Responsibilities:
- Maintain, oversee, and troubleshoot Lighting equipment and systems.
- Ensure the proper working conditions of all aspects of all shows, props, sets, equipment, vehicles, and any other technical aspects of events, shows and facilities.
- Participate in opportunities for programming, design, and operating Lighting systems.
- Operate heavy machinery such as forklifts, scissor lifts, boom lifts, construction equipment, and other vehicles.
Some of our amazing perks and benefits:
- FREE Admission to Kings Dominion and other Six Flags Parks and Waterparks!
- FREE tickets for friends and family!
- Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!
Lighting Maintenance Technician (VERMILION)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Lighting Maintenance Technician (AMHERST)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Lighting Installer (AMHERST)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Lighting Maintenance Technician, Seasonal (NORWALK)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Seasonal Lighting Specialist (NORWALK)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
Seasonal Lighting Technician (SANDUSKY)
🏢 Cedar Point
Salary not disclosed
Overview:
Responsibilities:
Qualifications:
Working as a Maintenance Bulber means you'll maintain the replacement of light bulbs at Cedar Point to include rides, buildings, signs, and overhead lighting as necessary.
Responsibilities:
- Maintain Lighting on rides, buildings, signs and overhead lighting as needed.
- Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Point Safety guidelines.
- Meets Cedar Point attendance requirements as outlined in Cedar Points attendance policies.
- Meets scheduling availability requirements including nights, weekends and holiday periods to meet business needs.
Qualifications:
- Must be at least 18 years of age or older.
- Must join Laborers Union.
- Be able and willing to work any shift or days.
- Must have a valid driver's license.
- Ability to work nights, weekends and holiday periods to meet business needs.
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