Library Systems Services Llc Jobs in Usa

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Irrigation Service Technician
✦ New
Salary not disclosed
New Braunfels, TX 1 day ago

Overview

All American Irrigation Systems, LLC is looking for a hardworking and responsible individual to join

our team as an Irrigation Service Technician. We value professionalism, reliability, and great

customer service, and we’re excited to bring on someone who shares those qualities.


What We’re Looking For

  • Preferably an active Irrigation Technician License, but we will consider candidates with strong irrigation knowledge and handson experience.
  • Must be professional, dependable, and able to work well with both customers and fellow team members.
  • Must have a valid driver’s license with no major violations.
  • Must be able to pass a background check.


Qualifications

  • Demonstrated mechanical knowledge with experience working on irrigation systems or related equipment
  • Proficiency in using hand tools, power tools, and construction equipment such as excavators for installation or repairs
  • Knowledge of landscape maintenance best practices to support overall site health
  • Ability to read technical diagrams and understand irrigation schematics
  • Strong problemsolving skills with a proactive approach to troubleshooting issues quickly
  • Prior experience in landscaping or construction environments is a plus


Benefits

  • Weekly pay
  • Medical and dental insurance
  • Paid Time Off (PTO)
  • Vacation
  • Opportunity for growth within the company


Pay & Schedule

$18–$25/hour, depending on experience


Hours of Operation:

Monday–Thursday: 7:00 AM – 5:00 PM

Friday: 7:00 AM – 12:00 PM


Location: New Braunfels, TX


*This is a great opportunity to build a longterm career with a reputable and growing company.*

Not Specified
HVAC Service Technician
Salary not disclosed
Mead, Colorado 2 days ago
Job Description

Job Description

Job description:
Shepherd Heating & Air is a locally owned, family-operated HVAC company serving Northern Colorado. We offer residential and commercial service, maintenance, and installation and retrofits of furnaces, AC's, heat pumps, ductless mini splits, boilers, VRF, unit heaters,
We are not a corporate, high-pressure sales company. We focus on honest diagnostics, clean workmanship, and long-term customer relationships.
We are seeking an experienced HVAC Service Technician to diagnose, repair, and maintain heating and cooling systems. The ideal candidate is strong in troubleshooting, communicates clearly with customers, and takes pride in clean, professional work.
Responsibilities

* Run residential and commercial HVAC service calls independently
* Perform residential and commercial HVAC Preventative Maintenances
* Diagnose simple and complex HVAC Issues
* Assist in startup and commissioning of new installs
* Communicate repair options clearly and professionally
* Quote and close your own repair work (no high-pressure sales tactics)
* Manage follow-ups, parts ordering, and job completion
* Complete accurate service documentation
* Maintain a clean company vehicle and workspace
* Help shape and improve our service processes
* Mentor junior technicians as the division grows
* Participate in on-call rotation (as scheduled)

Qualifications

* 6+ years HVAC service experience
* EPA Certification (Required)
* Valid driver's license and clean driving record
* Strong diagnostic and troubleshooting skills
* Ability to manage your day without supervision
* Experience with residential and commercial HVAC systems
* Ability to work independently
* Ability to assist in installations is a plus

Pay & Benefits

* Competitive hourly pay (Depending on Experience and technical interview)
* Profit sharing bonuses
* Company vehicle
* Paid holidays
* Paid time off
* Ongoing training (in house and external)
* Supportive team environment

Why Work Here?

* Family-owned, family-focused company
* No sales quotas or pressure tactics
* Steady, year-round work
* Respectful leadership
* A leadership role in a growing, family-owned company
* Quality-focused culture
* No corporate micromanagement

This Position Is For:
A technician who wants autonomy
Someone ready to lead a division
A problem solver who owns results
This Position Is Not For:
Techs who need constant supervision
High-pressure sales personalities
Anyone unwilling to work on call rotation
Anyone unwilling to be accountable
Benefits:

* Company truck
* Fuel card
* Paid time off
* Professional development assistance
* Referral program
* Tuition reimbursement
* Profit Sharing

Language:

* English (Required)

License/Certification:

* Drivers License (Required)
* EPA 608 Certification (At least Type 2)

Work Location: In person
Not Specified
Outside Sales Representative - Rigging and Service Solutions
Salary not disclosed
Murray, Utah 3 days ago
Description:

American Equipment Holdings, is one of the leading overhead crane solutions providers and rigging products manufacturers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people. We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.


Position Summary:

American Equipment Holdings is a leading provider of industrial equipment and services, specializing in overhead cranes and rigging products. We are currently seeking a highly motivated and driven individual to join our team as an Outside Sales Rep – RSS (Rigging & Service Solutions) in Salt Lake City.


In this role, one of the primary responsibilities is to promote the sale of Slings and other Lifting and Rigging Products as well as Services, Repairs and Inspections of Overhead Crane systems.


Responsibilities:

  • Develop and maintain relationships with current and potential clients in the assigned territory.
  • Promote and sell slings and other lifting and rigging products, services, repairs, and inspections of overhead cranes to new and existing clients.
  • Identify and prospect potential clients through various channels, including cold calling, networking events, and industry conferences.
  • Follow up on qualified leads and contacts
  • Prepare and present sales proposals, quotes, and contracts
  • Conduct product demonstrations and presentations to clients and prospective
  • Collaborate with the sales team to develop sales strategies, set targets, and achieve revenue goals
  • Collaborate with internal teams, such as customer service and operations to make sure the customer’s needs are met
  • Stay up-to-date with industry trends, competitors, and market conditions to identify new business opportunities
  • Organize, manage, and drive sales to support sustained growth in assigned territory
  • Provide exceptional customer service and ensure customer satisfaction throughout the sales process
  • Collaborate with the service team to coordinate service and repair activities for customer orders
  • Update and maintain CRM system covering the customers in the territory
  • Develop pipeline of opportunities to meet or exceed budget

Required Skills/Abilities

  • Proven track record of success in outside sales, preferably in the industrial equipment, construction, or related industry. Experience in Rigging/Lifting products industry or overhead crane industry is a plus.
  • Excellent communication and interpersonal skills to build and maintain customer relationships.
  • Excellent time management and prioritization skills.
  • Self-motivated and goal-oriented with a strong drive to achieve targets and exceed expectations.
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment.
  • Comfortable with frequent travel to meet with customers in an assigned territory, largely spent driving behind the wheel of a car.
  • Proficient in sales tools to track leads, sales activities, and customer information.
  • Valid driver's license
  • Bachelor’s degree in business administration, Sales, Marketing or related field preferred.
  • Proficiency in Microsoft Office and CRM Software.

If you are a results-driven individual with a passion for sales and a strong understanding of overhead cranes and rigging, we would love to hear from you. Join American Equipment Holdings and be part of a dynamic team that is dedicated to providing top-notch industrial equipment and services to our valued customers.


Work Environment

  • Prolonged periods of sitting at a desk and working on a computer.
  • Travel by car to meet with customers in construction and industrial/warehouse settings
  • Must be able to lift up to 25 pounds at times.

Position Type and Expected Hours of Work


This is a full-time position, office and travel role; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m. The role may include traveling to potential customers and vendors.


What we offer:


Base Salary + commission for this role

  • Company car or car allowance provided.
  • We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.
  • Cigna Health Insurance (Kaiser in CA)
  • FSA & HSA healthcare employer contribution
  • Critical Illness, Accidental, and Hospital Indemnity Plans
  • Dental and Vision Plans
  • Company paid STD & LTD Disability Insurance
  • Educational and Tuition Reimbursement
  • Maternity (12-wks) and Paternity leave
  • Employee Assistance Program
  • Basic & Voluntary Life AD&D
  • 4% 401K Employer Match, with 6% of your Contribution
  • Company Paid Time Off (PTO)
  • Company provided PPE
  • Discounts on products and services
  • Opportunities to network and connect


American Equipment Holdings is an organization of leading overhead crane and hoist and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist and rigging, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.


Proof of right to lawfully work in the United States required.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



Requirements:




PI75bd771f47b8-37344-39625213

Not Specified
Crane Service Technician Level 1
🏢 American Equipment HR LLC Careers
Salary not disclosed
St. Louis, Missouri 2 days ago
Description:

About Us


At American Equipment Holdings, we are one of the nation’s leading providers of overhead crane solutions. Our success is built on a simple philosophy: take care of our customers and take care of our people. We offer competitive wages, comprehensive benefits, and opportunities for growth and development. Join one of the fastest-growing companies in the industry and be part of a team that values integrity, safety, and excellence.


Position Summary


We are seeking a Crane Service Technician – Level 1 to join our team in St. Louis. This entry-level position is ideal for mechanically inclined individuals who are eager to learn and grow in the overhead crane service industry. You will assist in performing inspections, preventative maintenance, and basic repairs on overhead cranes and hoists under the guidance of experienced technicians.


Key Responsibilities

  • Assist with inspections, maintenance, and repairs of overhead cranes and hoists per OEM manuals and OSHA standards.
  • Perform basic mechanical tasks such as lubrication, adjustments, and component replacements.
  • Correctly reeve load cables and identify incorrect reeving in simple/common configurations.
  • Properly check for 3-phase power and continuity using appropriate tools.
  • Explain the difference between AC and DC electrical systems.
  • Identify and understand crane control components in hoist and bridge panels.
  • Explain the basic function of hoist brakes.
  • Understand and recognize issues related to single phasing and reverse phasing.
  • General mechanical knowledge to perform PMs on overhead cranes per OEM manuals.
  • Maintain accurate service records and documentation.
  • Follow all safety procedures and company policies.
  • Communicate effectively with customers and team members.


Qualifications

  • High school diploma or GED required.
  • Basic mechanical aptitude and willingness to learn.
  • Familiarity with electrical concepts and safe troubleshooting practices.
  • Ability to read and interpret technical manuals and schematics.
  • Strong attention to detail and problem-solving skills.
  • Valid driver’s license and clean driving record.
  • Ability to work at heights and in industrial environments.


Preferred Skills (Not Required)

  • Prior experience in mechanical or electrical maintenance.
  • Technical training or certifications in industrial maintenance or electrical systems.


Schedule

Full-time, Monday to Friday

Occasional overtime and travel may be required


Benefits

  • Three Medical Plan offerings through Cigna
  • FSA & HSA options
  • Dental and Vision Insurance
  • Short-Term & Long-Term Disability
  • Life and AD&D Insurance
  • 4% 401(k) Match
  • 80 Hours PTO
  • Company-provided PPE
  • Ongoing training and development opportunities


American Equipment Holdings is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



Requirements:




Compensation details: 30-40 Hourly Wage



PIacec91779b23-37344-39663657

Not Specified
Crane Service Technician - Level 2 or 3
🏢 American Equipment HR LLC Careers
Salary not disclosed
Boise, Idaho 2 days ago
Description:

At American Equipment Holdings, we are one of the nation’s leading providers of overhead crane solutions. Our success is built on a simple philosophy: take care of our customers and take care of our people. We offer competitive wages, comprehensive benefits, and opportunities for growth and development. Join one of the fastest-growing companies in the industry and be part of a team that values integrity, safety, and excellence.


Position Summary 


We are seeking a Crane Service Technician – Level 2  or Level 3 to join our Boise/Twin Falls location. This position is ideal for experienced technicians with strong mechanical and electrical skills who are ready to take on more complex service tasks. You will perform inspections, preventative maintenance, repairs, and installations on overhead cranes and hoists, including advanced troubleshooting and customer communication.


Responsibilities


Perform inspections, maintenance, and repairs of overhead cranes and hoists per OEM manuals and OSHA standards.

  • Work on 3-motion cranes with VFDs (no encoder) or contactors, including 5-speed pendants or remotes.
  • Service and troubleshoot uncommon brake systems such as Whiting SESA and Magnetek thruster brakes.
  • Demonstrate thorough understanding of AC control circuit principles including Ohm’s Law and voltage drop.
  • Troubleshoot and repair contactor motor control systems.
  • Rig up and install new crane equipment with proper safety and mechanical procedures.
  • Explain repair plans, troubleshooting processes, and required parts to customers clearly and professionally.
  • Properly diagnose mechanical components including wheels, bearings, and reducers.
  • Identify and understand crane control components in hoist and bridge panels.
  • Maintain accurate service records and documentation.
  • Follow all safety procedures and company policies.
  • Communicate effectively with customers and team members.

Qualifications

  • High school diploma or GED required.
  • Minimum 2 years of experience in crane service or industrial maintenance.
  • Strong mechanical and electrical aptitude.
  • Ability to read and interpret technical manuals and schematics.
  • Familiarity with electrical troubleshooting tools and safe practices.
  • Strong attention to detail and problem-solving skills.
  • Valid driver’s license and clean driving record.
  • Ability to work at heights and in industrial environments.

Preferred Skills (Not Required)

  • Technical training or certifications in industrial maintenance or electrical systems.
  • Experience with crane installations and rigging.
  • Customer service experience in a technical field.

Schedule


Full-time, Monday to Friday

Occasional overtime and travel may be required


Benefits

  • Three Medical Plan offerings through Cigna
  • FSA & HSA options
  • Dental and Vision Insurance
  • Short-Term & Long-Term Disability
  • Life and AD&D Insurance
  • 4% 401(k) Match
  • 80 Hours PTO
  • Company-provided PPE
  • Ongoing training and development opportunities


American Equipment Holdings is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



Requirements:




Compensation details: 28-55 Hourly Wage



PIde6d6ffe6f2e-37344-39429590

Not Specified
Inside Sales / Customer Service Representative (CSR)
Salary not disclosed
Wood-Ridge, NJ 3 days ago

Inside Sales / Customer Service Representative (CSR)

Location: Wood-Ridge, NJ (Onsite)

Schedule: Monday–Friday | 7:30 AM – 4:30 PM

Department: Inside Sales

Reports To: Sales Leadership

Position Overview

We are seeking an experienced Customer Service / Inside Sales Representative to join a growing Inside Sales team. This newly created role is responsible for supporting customer accounts, processing orders, and assisting with inside sales initiatives to strengthen customer relationships and drive account growth.

The ideal candidate is proactive, highly organized, and relationship-driven, with the ability to thrive in a fast-paced environment while delivering excellent customer service.

Key Responsibilities

  • Serve as a primary point of contact for customers by phone and email, addressing inquiries and resolving concerns professionally
  • Process customer orders accurately from entry through delivery
  • Support the sales team with account management and customer follow-up
  • Build and maintain strong long-term customer relationships through consistent communication
  • Coordinate with warehouse and operations teams to ensure timely deliveries and order readiness
  • Maintain and update customer account information, including pricing, quotes, and order details
  • Notify customers regarding pricing updates, delivery changes, or shipment issues
  • Identify opportunities to upsell or introduce new products to existing accounts
  • Maintain accurate documentation and records in internal systems
  • Attend product knowledge meetings, training sessions, and sales meetings as required
  • Contribute to daily reporting and communication with internal teams regarding customer needs and order status

Required Qualifications

  • 3–5+ years of experience in customer service and/or inside sales
  • Experience supporting customer accounts and managing multiple priorities
  • Strong communication and interpersonal skills with a customer-focused mindset
  • Comfortable working onsite in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Self-starter with the ability to learn quickly and work independently

Preferred Qualifications

  • Experience in food distribution, foodservice, beverage, manufacturing, wholesale, or related industries
  • Familiarity with CRM, ERP, and order management systems
  • Experience with lead generation, upselling, or account growth support

Technical Skills

  • Order entry and account management
  • CRM and order processing systems
  • Microsoft Office (Outlook, Word, Excel)
  • Cross-functional coordination with warehouse/logistics teams

Benefits

  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Life insurance
  • Paid time off

Work Environment

This is an onsite office-based position in a fast-paced environment. Reliable attendance and strong collaboration with internal teams are essential.

Not Specified
Divisional Director Laboratory Services
Salary not disclosed
Nashville, TN 3 days ago

Hospital system looking to bring on a Divisional Director Laboratory Services! Bonus Incentive, Sign On Bonus and Full Relocation!


  • Must have Multi-Site Lab experience on a National or Regional Level
  • Background as a Medical Technologist is required


Main Duties:

  1. Supports the Laboratory Service Line to execute on laboratory service opportunities in assigned division
  2. Implementation of laboratory test (ordering), facility test menu, and equipment platform formularies, as well as other Service Line objectives
  3. Coordination/centralization of laboratory services within geographic region,
  4. Optimization of market based contracting and adherence to system contracts
  5. Reference testing vendor selection and utilization
  6. Assessment of client and commercial outreach business profitability
  7. Billing compliance and charge capture
  8. Assists in implementing best practices regarding laboratory quality and operations
  9. Ensures laboratory facility readiness for ongoing successful regulatory accreditation


Qualifications:

  • Bachelor’s Degree in Medical Technology or Laboratory Science is required
  • Master’s or above Degree in Business, Healthcare Administration preferred
  • Professional organization association required
  • Clinical laboratory experience required
  • 5+ years’ of recent experience in laboratory, at a director/manager level and/or laboratory consulting required
  • Effective working knowledge of healthcare systems management, hospital/laboratory management, healthcare financial management, and third-party reimbursement issues, and clinical operations
Not Specified
Service Manager
Salary not disclosed
Syracuse, KS 2 days ago

Service Manager – Agricultural Equipment

Location: Syracuse, KS

Reports To: Location Manager & Director of Service

Employment Type: Full-Time, Exempt


Position Summary

We are seeking a motivated and experienced Service Manager to lead and manage the Service Department for an agricultural equipment dealership. The ideal candidate will have a strong technical background in heavy equipment, proven leadership skills, and the ability to build long-term customer relationships.

In this role, the Service Manager will oversee daily service operations, manage technicians, ensure high-quality customer service, and drive department productivity and profitability. The position requires strong organizational, communication, and leadership abilities to manage work orders, service calls, inspections, warranty claims, and technician development while maintaining operational efficiency.


Key Responsibilities

Service Operations Management

  • Develop, implement, and monitor effective Service Department processes to ensure high levels of customer satisfaction.
  • Oversee service work orders, repairs, inspections, warranty work, and product improvement programs.
  • Schedule and assign work to technicians based on skill sets and workload.
  • Review repair orders for completeness and accuracy prior to billing.
  • Ensure all tools, equipment, and service vehicles are properly maintained and in good working condition.

Team Leadership & Development

  • Supervise Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, and Service Administrative staff.
  • Recruit, onboard, and develop service personnel.
  • Conduct performance reviews and support ongoing training and skill development.
  • Foster a collaborative and team-focused work environment.

Customer & Business Development

  • Build and maintain strong relationships with customers to drive loyalty and repeat business.
  • Develop and execute a Service Department marketing plan aligned with company goals.
  • Coordinate customer clinics, field demonstrations, and promotional events.
  • Ensure timely submission of warranty and Product Improvement Program claims.

Operational & Financial Oversight

  • Develop annual department goals and budgets aligned with organizational objectives.
  • Monitor service performance and productivity metrics.
  • Maintain knowledge of industry products including John Deere and competitive agricultural equipment.

Safety & Compliance

  • Ensure all safety policies and procedures are followed within the service department.
  • Maintain a clean, organized, and safe work environment.


Qualifications:

  • 3+ years of experience in service department operations
  • Strong technical background in heavy equipment or agricultural machinery
  • Experience managing or supervising service teams
  • Familiarity with agricultural equipment such as tractors, trailers, and farm machinery
  • Knowledge of John Deere or similar agricultural equipment brands preferred
  • Strong sales and customer relationship skills
  • Excellent written and verbal communication skills
  • Strong organizational and interpersonal abilities
  • Proficient computer skills
  • Basic understanding of financial principles related to service department operations
  • Experience with Service Advisor or similar diagnostic/service management systems is preferred


Physical Requirements:

  • Ability to sit, stand, walk, bend, and reach for extended periods
  • Ability to lift up to 50 lbs. without assistance
  • Frequent computer use
  • Driving as part of job duties
  • Ability to hear normal tones and maintain visual awareness in a service environment


Additional Requirements

  • Must be able to pass a pre-employment drug screening
  • Must have a clean motor vehicle record


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.

Not Specified
Legal Associate - Financial Services
Salary not disclosed
Boston, MA 2 days ago
Legal Associate (Contracting & Documentation)
We are currently seeking candidates for a Legal Associate role with a well-established asset management firm located in Boston, MA. This role sits within the Legal & Compliance organization and supports the firm’s Client Platform, with a primary focus on contracting and documentation. The Legal Associate will be responsible for drafting, reviewing, and negotiating a range of client-facing agreements while also supporting process improvement and legal technology initiatives, including AI-enabled solutions. The ideal candidate will have 4–5+ years of experience in a legal or contracting role within the financial services industry.

This is a 6-month contract position paying between $42–$48/hour (depending on experience). This role supports a hybrid work model of four days per week onsite, one day remote in Boston, MA.

Responsibilities:
• Assist with contracting and documentation supporting the Client Platform, including drafting, reviewing, and negotiating investment management agreements, amendments, ancillary documentation, RFPs, and non-disclosure agreements.

• Serve as a primary point of contact for the Advisory Legal team, as well as business development and relationship management professionals.

• Collaborate with other members of the Legal team in connection with complex contracting and documentation matters.

• Support resolution of complex documentation issues and assist in establishing controls and processes where required.

• Contribute to the development and implementation of technology solutions related to the contracting process, including AI tools and Microsoft Power Apps.

• Participate in the ongoing development and improvement of legal processes, design, and operational efficiency.

• Provide additional legal and documentation support as needed.

Qualifications:
• Bachelor’s degree in Legal Studies or a related field required.

• 4–5+ years of paralegal experience required; senior paralegals or junior lawyers strongly preferred.

• Must have experience within the financial services industry; asset management experience is highly preferred.

• Prior experience in a legal or contracting function at an asset manager, financial institution, or large corporate organization.

• Hands-on experience negotiating contracts, including NDAs and exposure to RFPs.

• Strong interest in legal technology, process design, and operational improvement initiatives.

• Excellent written and verbal communication skills, with the ability to distill and communicate complex legal concepts clearly.

• Strong business judgement, collaboration skills, and a pragmatic, risk-aware approach to contracting.

• Ability to work independently while also contributing effectively within a team environment.

• Language skills are a plus but not required.

For immediate consideration, interested and qualified candidates should send their resume to Jackson at

 
Not Specified
Field Service Manager
✦ New
Salary not disclosed

Job title:

Field Service Manager

Location:

Livermore or Modesto, CA

Reports to:

Senior Field Service Manager

Compensation:

$130,000-$140,000 Base plus variable compensation

Summary of the position:

The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.

Duties and responsibilities:

  • High Level Business Objectives:
  • Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
  • Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
  • Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
  • Provide training and billable service work as required
  • Services Leadership:
  • Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
  • Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
  • Assess performance of service technicians.
  • Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
  • Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
  • Maintain technician staffing at appropriate levels for business requirements.
  • Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
  • Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
  • Compliance/Miscellaneous:
  • Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
  • Maintain a clean, safe, working environment.
  • Attend training with the Sullair factory to stay current on product offerings and technologies.
  • Travel as required to drive business activity and attend training. 80% Field / 20% Office
  • Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
  • May involve multi-branch location responsibilities

Education:

  • Associate degree preferred but not required.
  • Technical Training/Certifications in the compressed air industry is a plus.
  • High School Diploma Required

Position Requirements:

  • Five plus years field service experience in the compressed air industry.
  • Proven leadership experience with strong written and verbal communication.
  • Strong understanding of Microsoft office suite.
  • Experience with ERP systems a plus.

Direct reports:

  • Service Technicians

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Not Specified
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