Kroll Settlement Jobs in Usa
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Job Summary
The Disbursement Specialist completes disbursement of escrow transactions by printing checks, issuing wires, creating cover letters, and issuing final HUD’s. This role confirms that the file balances are accurate and disburses the funds according to directions, most often by issuing checks. Also works with lenders, buyers and escrow officers to balance files that have closed and disburse the file.
Essential Duties and Responsibilities
- Liaises with clients and all parties within the transaction. Prioritizes, multi-tasks and communicates to ensure deadlines are met.
- Prepares wires and checks for transfer
- Prepares and emails various drafts of settlement statement to the parties.
- Answers a moderate volume of phone calls, and provides internal and external customer service
- Participates in conference calls as needed to discuss flow of funds
- Ensures files are properly balanced and reconcile any differences with Closing Specialist
- Reconciles incoming and outgoing wires.
- Embraces technology and outsourcing.
- Performs other duties as assigned.
Position Requirements
Education
- High school diploma or equivalent required
Experience
- Minimum 2 years Banking and/or Escrow Experience required
Functional/Technical Skills
- Strong working knowledge of Corporate and divisional policies and procedures including wire fraud
- Ability to multi-task and prioritize files
- Intermediate level working knowledge of Microsoft Office applications and escrow related software.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence. Ability to speak effectively before customers.
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
- Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
- Basic accounting knowledge including accounts receivable
- Settlement statement (HUD) knowledge helpful
- Effective analytical and problem-solving skills
- Excellent customer service and communication skills
- Detail orientated
- Work efficiently and accurately in high pressure situations
- AtClose operations system knowledge preferred
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email
One Key Escrow is seeking an experienced Escrow Officer to join their team! Our escrow officers enjoy the benefit of being affiliated with JohnHart Real Estate. A brokerage with over 550 loyal agents. Our escrow team focuses less on bringing in business and more on servicing their clients and agents and providing an experience that is unmatched in this industry.
One Key Escrow has been providing the highest standards of escrow services to the State of California. It is an energizing time for One Key Escrow, with our ever-growing business, and we hope to continue to expand into other cities and counties. In the meantime, we are available to process Purchases and Refinances in our main office in Glendale. We are able to offer mobile notaries for loan sign-ups or any other notary services. We have an amazing relationship with Lending, Title and Insurance companies and are happy to refer clients to the businesses we know will give them the same level of customer service we pride ourselves on.
Responsibilities and Duties:
- Opening new escrow transactions and processing escrow documents in accordance with established policies and procedures.
- Completing real estate escrow transactions by determining requirements; clearing titles; assembling, preparing, and reviewing closing documents; disbursing funds.
- Preparing transaction documents by completing forms and statements; collecting and reviewing existing documents.
- Completing closing by recording and filing documents; preparing and distributing final closing statements.
- Preparing settlement statements by utilizing lender instructions / prepare settlement statements, and closing, balancing, and disbursing funds.
- Complying with regulatory requirements by adhering, and enforcing adherence, to requirements.
Qualifications:
- At least 5 years of escrow experience as an Escrow Officer, handling sales and refinance files from beginning to end
- Computer proficient, Qualia preferred
- Attention to detail and strong organizational skills
- Exceptional communication skills: written, telephone and in-person
- Commitment to excellent client service and excellent follow-up skills
The Appraisal Field Supervisor leads and oversees the operations of the appraisal unit in Northern/Central New Jersey, managing a team of 5–7 direct reports. The ideal candidate will be located within reasonable driving distance of the Parsippany, NJ office.
This role ensures that claim investigations, coverage determinations, damage assessments, settlements, and negotiations comply with the New Jersey Unfair Claims Practices Act and company policies. The Supervisor supports the Claims Department’s goals of loss containment, service excellence, and expense management.
The position combines technical and leadership responsibilities, including conducting re-inspections, reviewing estimates, auditing casework, analyzing performance reports, and coaching staff. The Supervisor works closely with the Claims Director and regularly interacts with customers, claimants, vendors, and internal partners.
RESPONSIBILITIES
- Supervise and direct the daily work of the appraisal unit.
- Audit casework to ensure quality, accuracy, and compliance with company standards.
- Review and approve damage estimates and settlements exceeding staff authority levels.
- Monitor workflow and assignments to ensure timely service and efficient operations.
- Train, coach, and develop staff to maintain high performance standards.
- Conduct performance evaluations, salary administration, and address development or performance issues.
- Perform re-inspections of automobile losses completed by staff, independent adjusters, and repair facilities.
- Analyze reports and operational data to assess performance and identify improvement opportunities.
- Communicate findings and recommendations to the Claims Director.
- Resolve escalated issues or complaints from insureds, claimants, brokers, and internal stakeholders.
- Oversee performance of external vendors and business partners as needed.
- Support hiring decisions and staffing recommendations.
- Maintain administrative records and ensure regulatory and internal compliance.
- Participate in catastrophe claim handling when required, including potential travel and extended hours, assist neighboring states/territories, as needed.
QUALIFICATIONS
- 5–10 years of auto appraisal or estimating experience preferred.
- 3+ years of supervisory or leadership experience preferred.
- Bachelor’s degree preferred; equivalent experience and industry certifications may be considered.
- ICAR or other collision damage training a plus.
- Experience with auto estimating software required; Mitchell estimating experience preferred.
- Proficiency with Microsoft Office Suite.
- Valid driver’s license in good standing required.
- Ability to obtain out-of-state appraiser and/or adjuster licenses if needed.
SALARY RANGE
The pay range for this position is $95,000 to $125,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
- 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Annual 401(k) Employer Contribution
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
- Robust health and wellness program and fitness reimbursements
- Various Paid Family leave options including Paid Parental Leave
- Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
We are seeking a highly motivated, experienced Associate Attorney specializing in Tort and Insurance Defense to join our dynamic legal team. This role offers an excellent opportunity for attorneys with a strong background in litigation, legal research, and diverse practice areas to contribute to impactful cases. The ideal candidate will have at least 3 years insurance defense experience, possess comprehensive legal knowledge, and have exceptional writing and analytical skills. Experience in Federal Courts and familiarity with §1983 cases and appellate work is preferred. The ability to manage complex legal matters efficiently within a collaborative law office environment is essential.
*Duties*
* Represent clients in tort and insurance defense cases, including premises liability, car accidents, construction defect and §1983 civil rights matters.
* Conduct thorough legal research utilizing Westlaw, LexisNexis, and other legal databases to support case strategies.
* Draft pleadings, motions, discovery requests, and legal memoranda with precision and clarity.
* Develop case strategies through negotiation, settlement discussions, and courtroom advocacy.
* Manage case files from inception through resolution, ensuring compliance with all procedural requirements.
* Collaborate with senior attorneys and support staff to prepare for depositions, hearings, and trials.
* Maintain detailed documentation of case activities and communicate effectively with clients regarding case progress.
*Qualifications*
* Juris Doctor (JD) from an accredited law school and a licensed member of the Florida Bar in good standing.
* Demonstrated experience and interest in tort law and insurance defense litigation.
* Strong research skills with proficiency in Westlaw, LexisNexis, and other legal research tools.
* Excellent legal writing and drafting abilities with attention to detail.
* Prior experience with litigation processes from discovery through trial.
* Exceptional negotiation skills coupled with the ability to analyze complex legal issues critically.
* Strong organizational skills with the ability to manage multiple cases simultaneously in a fast-paced environment. This position offers a challenging yet rewarding opportunity for attorneys committed to excellence in legal practice within a supportive team environment dedicated to client service excellence.
Pay: $105,000.00 - $150,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Vision insurance
Experience:
* insurance litigation: 3 years (Required)
Work Location: In person
*Position Summary:*
We are seeking a detail-oriented, motivated Vermont-licensed attorney to support our real estate closing operations. The ideal candidate will have experience in residential and/or commercial real estate transactions and a strong understanding of Vermont-specific title, closing, and property laws. This role will involve managing closings, reviewing titles, drafting and reviewing legal documents, and communicating with clients and stakeholders throughout the transaction process. You *MUST *be a Vermont resident.
*Key Responsibilities:*
* Oversee and conduct residential and commercial real estate closings in Vermont
* Review title searches, clear title issues, and prepare title opinions
* Draft, review, and approve legal documents related to real estate transactions (deeds, affidavits, settlement statements, etc.)
* Provide legal guidance to staff, lenders, agents, and clients regarding Vermont real estate law and closing procedures
* Maintain compliance with all applicable laws and professional regulations
* Serve as Vermont attorney-of-record on transactions, ensuring proper execution and delivery of closing documents
* Participate in business development efforts and support the growth of our Vermont operations
*Qualifications:*
* Active Vermont law license in good standing (REQUIRED)
* A Vermont resident
* Minimum 3 years of experience in real estate transactions preferred
* Strong knowledge of Vermont real estate law, title review, and closing procedures
* Excellent written and verbal communication skills
* Ability to manage multiple priorities in a fast-paced environment
* Professional demeanor with a commitment to client service and attention to detail
* Experience with Qualia or similar closing software a plus
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience:
* Estate planning: 3 years (Required)
* Business Law: 3 years (Required)
* Real Estate law: 3 years (Required)
Work Location: In person
*Responsibilities*:
Represent clients in court or before government agencies
Prepare and draft legal documents on behalf of clients
Advise clients on trial proceedings
Negotiate settlements for legal disputes
Comply with all legal standards and regulations
Perform administrative and management functions related to the practice of law
*Qualification*:
Must be admitted to California State Bar Association and in good standing
Excellent analytical and writing skills
Excellent communication skills
Familiarity with various legal documents
Ready to travel
Ability to build rapport with clients
Must be a team player
Strong work ethics
Strong time management skills (to effectively manage multiple deadlines and adapt to change within a fast-paced environment)
Strong analytical and problem-solving skills
Candidates should reply with a resume attached.
Salary will depend on experience.
This is an exciting opportunity for a skilled attorney to join our team. We offer a competitive salary, comprehensive benefits package, and a supportive work environment. If you are a motivated individual with a passion for the law, we encourage you to apply.
Feel free to visit us at: Candidate - Criminal Defense Attorney - Criminal Defense Lawyer - Associate Attorney - Attorney or Counsel or Lawyer - - Defense Lawyer - Criminal Attorney
Job Type: Full-time
Pay: $110,000.00 - $140,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Work Location: Hybrid remote in Sacramento, CA 95821
Medical City Fort Worth
Certified Surgical Tech Neuro
Full Time, Day Shift w/call
Do you want to join an organization that invests in you as a(an) Certified Surgical Tech Neuro? At Medical City Fort Worth, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
What qualifications you will need:
- Basic Cardiac Life Support required
- Currently certified as Surgical Technician or Surgical Technologist in Texas, in accordance with law and regulation required
- Vocational training program in Surgical Technology required
Medical City Fort Worth, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Medical City Fort Worth is a 350+ bed full-service Magnet Designated hospital. It is located in the heart of the medical district. Medical City Fort Worth serves as a tertiary referral center for Tarrant County and many counties within a 90 mile radius. We offer comprehensive diagnostic and treatment services. Our specialties include cardiac care, neurosciences and oncology. We have surgical services, orthopedics, kidney transplants and emergency care. We offer three ER locations, including two off campus ER located in Burleson and White Settlement. Medical City Fort Worth is a designated comprehensive stroke center. We are a Joint Commission chest pain center. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Certified Surgical Tech Neuro opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
What you'll do:
* Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles.
* Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload.
* Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
* Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
* Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
* Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
* Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
* May be assigned CAT deployment travel with minimal notice during designated CATs.
* Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
* High School Diploma or General Equivalency Diploma.
* 1 year or more of military experience.
* Acquisition and maintenance of insurance adjuster license within week 2 of training and 3 testing attempts.
* Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications.
* Successful completion of a job-related assessment may be required.
What sets you apart:
* Currently serving in the military and you will be eligible to participate in a SkillBridge program in the Spring or Summer of 2026.
* Ability to get permission from your commander to participate in the SkillBridge program.
* Junior Military Veteran
Compensation range: The salary range for this position is: $48,340 - $50,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
THIS IS A NON-FEDERAL ENTITY. IT IS NOT A PART OF THE DEPARTMENT OF DEFENSE OR ANY OF ITS COMPONENTS AND IT HAS NO GOVERNMENTAL STATUS.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.
This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
* Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
* Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
* Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
* Creates conditions for success removes obstacles, leads and champions change.
* Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
* Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
* Handles escalations and makes appropriate decisions based on the policy.
* Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.
* Hires, develops, and coaches claims employees for results delivery.
* Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement
What you have:
* Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
* 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
* 2+ years of direct team lead, supervisory or management experience.
* Experience using and interpreting data to make decisions.
* Demonstrated leadership, initiative, customer service and/or claims handling skills.
* Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
What sets you apart:
* 4+ years Property Claims experience (preferably dwelling and content)
* Experience handling water loss claims
* Property Claims leadership experience
* Experience leading a team of 6 or more
* Experience leading within a call center environment
* Demonstrated ability to perform critical review of property estimates
* Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority
* Demonstrated proficiency with the Xactimate estimating platform
* Completed Bachelor's or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)
* Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes
* Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent
* US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $103,450 - $186,210 .
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on .
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Associate Auto Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.
We are currently seeking dedicated professionals to work in our Chesapeake, VA office, located at 1341 Crossway Blvd, Chesapeake, VA 23320 as an Associate Auto Adjuster . Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.
What you'll do:
Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.
Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire (Candidates that reside in NC but apply to openings in Chesapeake will first become licensed in NC)
Successful completion of a job-related assessment is required.
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Bachelor’s degree
Compensation range: The hiring range for this position is: $49,840 to $51,840
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.