Knowledge Services Jobs in Usa
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The RN Service Coordinator-RN (RN-SC) contributes to the Long Term Services and Supports (LTSS) service coordination process by performing activities within the scope of licensure; provides supervision and direction to staff participating in Member’s cases following applicable state law and contract; develops, monitors, evaluates, and revises the Members’ care plans to meet Member’s needs, to optimize health care across the care continuum to enhance the Member's well-being, independence, integration in the community, and potential for productivity. The RN-SC conducts a holistic assessment of the Member's dynamics, needs, and preferences while providing education and health-related information to the Member, the Member’s Legal Authorized Representative (LAR), and the Member’s Support Network. Responsible for the coordination of STAR+PLUS Members' covered and non-capitated services, including acute and LTSS, while meeting the Member's physical, behavioral, functional, and psychosocial needs. Complies with policies, procedures, and protocols for establishing and maintaining good working relationships with co-workers, employees, patients, and guests.
EDUCATION/EXPERIENCE
Graduation from an accredited school of professional nursing or social work is required. BSN is preferred. Four (4) recent years of clinical experience preferred, which may include service coordination, case management, quality management, or managed care experience. Working knowledge of HMO standards, LTSS, and NCQA standards is preferred. Knowledge of Medicare and Medicaid HMO experience is preferred. Experience in meeting the needs of vulnerable populations who have chronic or complex conditions is required. Bilingual, English/Spanish, is preferred.
LICENSURE/ CERTIFICATION
A current, unrestricted license to practice professional nursing issued by the State of Texas is required. RUG Certification is required and must be obtained within 30 days of employment for all RN candidates.
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. Those in international tax at PwC will provide advice and guidance to clients on structuring their global tax positions. Your work will involve analysing international tax laws and regulations to develop strategies that optimise tax efficiency and minimise risks for multinational businesses.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC’s reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Lead in line with our values and brand.
- Develop new ideas, solutions, and structures; drive thought leadership.
- Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
- Balance long-term, short-term, detail-oriented, and big picture thinking.
- Make strategic choices and drive change by addressing system-level enablers.
- Promote technological advances, creating an environment where people and technology thrive together.
- Identify gaps in the market and convert opportunities to success for the Firm.
- Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the International Tax Services Generalist - CS team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are crucial in driving business growth, shaping client engagements, and mentoring the future leaders, while upholding PwC's reputation for quality, integrity, and inclusion.
Responsibilities
- Set strategic direction for technology-enabled tax advisory services
- Lead business development to drive growth
- Oversee multiple impactful projects
- Maintain executive-level client relationships
- Mentor and develop future leaders
- Shape the direction of client engagements
- Implement digitization and automation initiatives
- Adhere to tax regulations and standards
What You Must Have
- Bachelor's Degree in Accounting
- A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study can be considered in lieu of a Bachelor's Degree in Accounting
- 6 years of experience
- CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
What Sets You Apart
- Corporate and partnership taxation knowledge
- Assisting financial services companies with tax impact
- Tax structuring of funds and financial assets
- Enhancing tax efficiencies of cross-border flows
- Developing and sustaining meaningful client relationships
- Leading teams to generate vision and direction
- Utilizing automation and digitization in tax services
- Evaluating and negotiating contracts
- Leveraging pricing tools for strategies
The salary range for this position is: $150,000 - $438,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
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Location: SC, 29229
Time: Monday-Friday, 8:00 AM-4:30 PM
Duration: 3 Months, Contract to hire
Duties:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
- Performs research as needed to resolve inquiries.
- 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
- Handles situations which may require adaptation of response or extensive research.
- Accurately documents inquiries.
- 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, researches and/or assists with priority inquiries and special projects as required by management.
- 10% Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- 10% Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- 5% Assist with the training of new employees and cross training of coworkers.
Skills:
Required Skills and Abilities: Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Education:
Required Education: High School Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.
MercyOne North Iowa is the largest provider of health care services in our region, and we are proudly the largest employer in Cerro Gordo County. Our hospital is a private, not-for-profit health care center, licensed for 346 beds, which serves more than 400,000 inpatients and outpatients each year. In addition, MercyOne North Iowa is a teaching institution. We conduct a Family Medicine Residency, Internal Medicine Residency, Cardiology Fellowship, Hospice and Palliative Medicine Fellowship, PGY1 Pharmacy Residency and a School of Radiologic Technology. MercyOne North Iowa is a clinical training site for approximately 500 students from 127 different colleges enrolled in programs for medical laboratory, nursing, paramedic, rehabilitation, medical assistants, pastoral services, physicians and many other medical fields.
Want to learn more about MercyOne Rockford Family Medicine? Click here: MercyOne Rockford Family Medicine | MercyOne
Join the MercyOne Family! We are looking to hire a Clinic Nurse Supervisor
As a Clinic Nurse Supervisor at MercyOne, you will accept the responsibility and accountability for the delivery of patient care with the multidisciplinary team while using the nursing process and maintaining professional nursing standards.
The Clinic Registered Nurse Lead is responsible for overseeing the day-to-day operations within the clinic, including staff coordination, process improvement, training, and troubleshooting. The role assists in managing workload assignments while ensuring smooth clinic operations and patient flow. The position also involves administrative duties such as scheduling timekeeping, handling patient inquiries, and managing special projects. The lead serves as a resource for staff and liaison with clinic management to maintain high standards of care and service. The lead functions as clinical support staff up to 90% as required to meet business needs.
Schedule:
- Full time 36 hours a week
- M-F 7a-4:30p
- No holidays or Weekends
General Requirements:
- Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
- Greet and prepare patients for the health care provider. Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
- Performs all the functions of a clinic RN as needed. Demonstrates comprehensive knowledge and competency in all essential functions of various clerical roles within the clinic.
- Optimizes clinic operations, assisting with patient care, patient flow and facilitating communication amongst team members.
- Oversees staff scheduling, onboarding, and education. Assists with payroll, timekeeping, and performance management. Assists in training, orienting, and supporting staff within the referral management team.
- Recognizes and addresses issues, improving clinic flow and ensuring quality patient care. Responds to patient inquiries.
- Actively participates in meetings, leads huddles, ensuring adherence to safety, infection control, and departmental policies.
- Maintains supply inventory and order supplies as assigned.
- Provides leadership, ensuring appropriate staffing, training, and support for the clinical team.
- Collaborates with a variety of staff, leaders and providers to ensure delivery of quality patient care.
- Resolve complex patient concerns, inquiries, and escalate to management as appropriate.
- Monitors department operations, manages supplies, maintains confidentiality, and ensures compliance with laws, regulations, and organizational integrity.
- Leads or assists with quality assurance, staff development, and process improvement initiatives. Demonstrates proficiency in department-specific software and tools.
- Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
- Other duties as needed and assigned by the manager.
- Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
Education:
- Must be comfortable operating in a collaborative, shared leadership environment.
- A minimum of 2 years of RN experience in a clinic setting is required.
- Supervisory or lead-level experience in a clinical setting preferred.
- Must be comfortable operating in a collaborative, shared leadership environment.
- Active RN License in the state of Iowa; Licensure from other states may be required based on location.
- Basic Life Support (BLS) certification required within 3 months of hire.
- Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
- Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
- Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
- Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
- Must have a minimum of 2 years of prior related experience in a medical office or healthcare setting.
- Is able to perform a variety of duties characterized by frequent change.
- Must have good communication and diplomacy skills.
- Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
- Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.
Job Summary: To deliver a great customer experience and confidentiality while being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary; to process Customer returns accurately and in accordance with Company policy; to answer Customer inquiries by phone or in-person in a friendly and professional manner; and to perform other tasks as required in an efficient and safe manner, within Company policy.
Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to perform basic math.
- Ability to stand/walk for the duration of a scheduled shift.
- Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
- Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
- Ability to tolerate dust and cleaning agents during routine housekeeping duties.
- Ability to interact with Customers in a friendly and helpful way.
- Ability to work cooperatively with others.
- Ability to work all assigned work schedules and comply with all time and attendance policies.
Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
- Maintain a clean, neat, organized and safe work environment.
- Greet all Customers and provide them with prompt, courteous service and assistance.
- Enter Customer information into database for eligibility of Wakefern programs.
- Understand operation of cash register and follow all cash handling procedures, if applicable.
- Knowledgeable about the various types of products carried in the store.
- Sort and return \"return to stock\" items back to normal location with priority; attention given to refrigerated and perishable items.
- Handle all damaged merchandise in accordance with Company procedures.
- Perform price check functions, if needed.
- Issue and keep information involving rain checks updated.
- Perform Scanrites according to Company procedures.
- Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
- Utilize and maintain equipment as required by department; report any equipment problems immediately.
- Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
- Check prices and be knowledgeable about location of items in the store.
- Promote for sale any current charitable promotions to Customers.
- Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
- Understand and adhere to Company shrink guidelines as relates to Courtesy Desk operations.
- Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
- Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
- Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
- Keep floor clear of debris and spills.
- Perform all duties in accordance with Local, State and Federal regulations as they pertain to Front-End operations.
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
- Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
- Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
- Complete all applicable department training programs.
- Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
- Maintain punctual and regular attendance.
- Work overtime as assigned.
- Work cooperatively with others.
- Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
- Perform other duties as assigned.
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Job SummaryProvides professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators as well as support to Call Center Representatives. Individuals in this position also provide direction when a supervisor is not available. This position typically works under general supervision and direction.
Essential Job Duties and Responsibilities- Handle escalations from CSRs.
- Handle incoming telephone calls from patrons and transit operators.
- Assist CSRs with troubleshooting cardholder inquiries and requests.
- Assist with coaching, training, and mentoring of CSRs.
- Covers shifts as outlined by program leadership, to include nights, weekends, and holidays.
- Ad hoc reporting
- Manage and support call center processes and procedures.
- Manage and adhere to contractual service requirements.
- Ensure 100% accuracy in processing orders.
- High school degree, or equivalent, plus a minimum of four years of call center experience.
- Microsoft Office Professional proficiency is required.
- Experience using metrics to track adherence to key performance indications.
- Strong organization skills with detail orientation.
- Must demonstrate leadership skills.
- Ability to multi-task. Comfortable using multiple systems to process tasks assigned.
- Ability to type 45 wpm.
- Must possess good time management skills. Well-organized with strong follow-up skills.
- Willing to work extended hours.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need.
Cubic pay range: $21.00 - $27.00/hr. + benefits
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Product Manager – Financial Services / Private Markets
We are seeking an experienced Product Manager with deep Financial Services expertise to lead the development and evolution of products supporting Investment Management and Private Markets. This role requires strong domain knowledge across Private Equity, Private Credit, Investment Operations, and Fund Accounting, combined with hands-on experience in data management, reference data, and system integrations.
The ideal candidate will partner closely with business stakeholders, technology teams, and data teams to define product strategy, translate complex financial workflows into clear requirements, and deliver scalable, high-quality solutions.
Your Impact:
- Own and drive the product roadmap for platforms supporting Investment Management and Private Markets (PE & Private Credit).
- Partner with Investment, Operations, Fund Accounting, and Technology teams to gather requirements and translate business needs into clear product features.
- Lead product discovery and definition across:
- Investment Operations workflows
- Fund accounting and transaction lifecycles
- Market and Security Reference Data
- Data ingestion, enrichment, and distribution
- Define and manage product requirements, user stories, and acceptance criteria for agile delivery teams.
- Ensure accurate data management and data mapping across multiple upstream and downstream systems.
- Collaborate with data and engineering teams on SQL-based analysis, data validation, reconciliation, and issue resolution.
- Oversee integration of reference data (market, security, pricing, counterparty) into core investment and accounting platforms.
- Act as a subject-matter expert on private market transactions, including capital calls, distributions, valuations, and settlements.
- Support regulatory, audit, and reporting needs through strong data governance and product controls.
- Measure product success through KPIs, user feedback, and operational efficiency improvements.
Your Skills & Experience:
- 7+ years of experience as a Product Manager, Product Owner, or Business/Product Analyst within Financial Services.
- Strong hands-on experience in Investment Management and Investment Operations.
- Deep knowledge of Private Markets, including: Private Equity, Private Credit
- Solid understanding of Fund Accounting, transaction processing, and lifecycle events.
- Experience working with Market and Security Reference Data.
- Proven background in data management, including data mapping between multiple systems.
- Strong SQL skills for data analysis, validation, and troubleshooting.
- Experience working in agile delivery environments with technology and data engineering teams.
- Ability to communicate complex financial concepts clearly to both technical and non-technical stakeholders.
Preferred Qualifications
- Experience with private market or investment platforms (e.g., accounting, portfolio management, or data platforms).
- Familiarity with data governance, data quality frameworks, and control processes.
- Experience supporting large-scale system integrations or platform modernization initiatives.
- Background working in asset management firms, asset servicers, or financial technology organizations.
Staff Management is seeking a Customer Service Specialist who will be responsible for enhancing the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience. If you are interested please send resume to Michelle at .
Perks & Benefits
- Weekly paychecks
- Direct Deposit or Cash Card pay options
- $16.50 / Hour
Employment Type & Shifts
- Full Time
- Temp to Hire
- 1st Shift
Job Responsibilities
- Demonstrate basic knowledge of the product and processes specific to assigned brand.
- Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal.
- Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such.
- Act as customer liaison when working with cross-functional teams to resolve customer requests.
- Complete initial troubleshooting and escalate to the appropriate team as necessary.
- Utilize and manage appropriate ERP business systems.
- Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business.
- Meet all service level agreements as assigned.
- 2 years of customer service experience.
- HS Diploma or GED required.
- Strong verbal and written communication skills.
- Working knowledge of Computer based applications.
- Ability to multi-task, prioritize, and manage time effectively.
Associate Requirements
- HS Diploma or GED
- Drug Test
- Able to Lift 20 pounds
- Must be at least 18 years old
The hourly rate for this position is anticipated between $16.50 - $16.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at home.
Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-8 TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
SACET Services Coordinator
Help Others, Make a Difference, Save a Life.
Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the Sexual Assault of East Tennessee (SACET) Services Coordinator today!
The Sexual Assault of East Tennessee (SACET) Services Coordinator
JOB SUMMARY
- Responsible for the management and oversight of all SACET divisions including therapy, education, advocacy and SART.
- Also responsible for program oversight of PASAAC/Therapy Center program.
- Engages and assists with the development of SART teams (collaboration between various community agencies, law enforcement, etc. in a victim centered team approach) in identified counties, and works to ensure that the mission of the program is maintained and evolved.
- Services coordinator will assist with direct client services, such as, answering crisis hotline calls and participating in the after-hours on-call rotation, if needed.
- Completes all necessary documentation in accordance with funding guidelines and policy and procedures.
- Provides outreach to victims through education presentations and involvement in various coalition and community meetings.
- Provides direct supervision to therapy coordinator, advocacy coordinator, education team leader, and SART coordinator to ensure that overall clinical expectations are met.
Supervision - Provides weekly supervision to program coordinators both individually and in team setting.
- Assists with any coverage needed by Therapy, Advocacy, Education, and SART departments.
- Completes after-hours advocacy duties during shifts that do not have coverage.
- Assists with victim and first responder education presentations.
- Assists with outreach as needed.
- Assists therapy intakes, screening, referrals, and sessions as needed.
- Facilitates monthly all-staff meetings.
- Ensures all SACET services are trauma informed.
- Flexibility to work after business hours when needed.
- Provides weekly/bi-weekly supervision for staff.
- Facilitates supervisor bi-weekly/monthly team meetings.
- Ensures policy and grant requirement adherence.
- Responsible for the hiring and training of all program supervisors.
Works within a multidisciplinary team to meet the needs of sexual assault survivors.
- Attends SART meetings and assists Director and SART Coordinator as needed.
- Participates in regular supervision with Director of Victims Services.
- Responds to all emails and voicemails within 2 business days.
- Attends all other staff meetings and trainings as required.
- Demonstrates and maintains a positive working relationship with team members, including SANEs, law enforcement, hospital staff, and other community service providers.
- Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
Completes all documentation in compliance with center policies.
- Enters notes in Osnium and/or Centricity within 48 hours of contact.
- Keeps releases up to date and ensures validity.
- Completes custodian of records training to assist with records requests.
- Tracks all data and assists with reporting.
- Accurately documents time and mileage.
JOB DUTIES/RESPONSIBILITIES
This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.
COMPENSATION:
- Starting salary for this position is approximately $72,851 /yr based on relevant experience and education.
QUALIFICATIONS - SACET Services Coordinator
Experience:
- Supervisory experience and a minimum of two years of clinical experience required. Prior experience in specialized interventions in sexual abuse is preferred.
- Candidate with clinical license preferred.
Education / Knowledge:
- Must have a Master's degree and basic knowledge in health-related field of counseling, psychology, social work, criminal justice, sociology, or a behavioral science field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
Physical:
- Exposure to biological hazards.
- Hearing of normal and soft tones.
- Close eye work.
- Valid driver's license.
- Lifting up to 50 lbs.
- Pushing/pulling up to 150 lbs.
- Frequent sitting, standing, walking, bending, stooping, and reaching.
Location:
- Knox County, Tennessee
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
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Should be able to meet the quality, productivity targets and defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.
Ensure accuracy in the tasks completed.
Demonstrate analytical capabilities while performing tasks.
Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating Specialized/Practical Knowledge Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Good proficiency on English language.
- Computer literate, should be able to work with different programs and screens with the customer on the line.
Exposure to business domain is an added advantage.
Excellent grasping powers able to understand the various processes.
Team player with excellent verbal and written communication skill.
Willing to work in 24/7 environment and sign a service agreement as per company norms.
Ability to work in flexible work schedule, including holidays and weekends.
BV Benefits Verification: Job description
- CVS Specialty is one of the nation's largest and most experienced providers of pharmacy services supporting individuals with chronic or genetic disease who require complex and expensive drug therapies.
Benefits Verification Representative will provide excellent customer service to patients, healthcare professionals and insurance carriers.
As part of this role you will verify insurance coverage for both new and existing patients in order to process patient prescription orders in a timely manner.
This position requires strong attention to detail, problem solving skills, and a performance-driven individual.
In many cases you will need to conduct Outbound calls to resolve a customer's case.
This is a role which requires you to process cases in efficient manner and you are measured on your ability to process no less than 8 cases per hour as a core agent and this ability is essential to your success! Customer Service Representative
Remote working/work at home options are available for this role.