Knowledge Services Jobs in Usa

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The Customer Service Representative serves as a liaison between customers and technicians, providing exemplary support and assistance. The position is responsible for monitoring incoming phone queue and case requests for technical support ensuring games are serviced 24x7x365. Team members partner with internal and external customers to troubleshoot technical opportunities and perform cross functional duties related to technical and network operation support and work across departments to service customer needs.

We are currently hiring for the swing shift: 2:00pm to 10:30pm but must be willing and able to work different shifts to support a 24x7x365 environment, including evenings, weekends and holidays. Schedules are typically consistent.

Responsible for KPI goals to monitor, analyze, recognize, and support performance

This position is an on-premises role

Receives and responds to customer service inquiries both written and verbal

Follow-up on customer requests and research problems ensuring a successful resolution

Addresses correspondence that are predominantly routine but may require deviation from standard procedures

Verify service needs and schedule field service technicians

Troubleshoot technical opportunities

Communicate and partner with customers to assist with documentation requests

Coordinate with other departments to troubleshoot and resolve escalated opportunities

Adhere to local casino regulatory requirements as required

Provide backup support for network operations and technical support teams as required by business needs

High School Diploma

Minimum 1 year of customer service

Associates degree or higher in a related IT or Computer Science discipline

Working knowledge of MS systems, i.e. Excel, PowerPoint, Outlook and Word

Strong oral and written communication skills

Maintains a high level of professionalism with the ability to establish positive rapport through every customer interaction

Detail oriented team player

Possess exceptional customer service and verbal communication skills

Has the ability to listen and communicate effectively with customers and team members

Demonstrate a commitment to excellence

Ability to work well independently and as a member of a team

Has the ability to work in a fast paced, high volume and stressful environment

Ability to work under general supervision

Must be able to obtain required gaming cards and licensing upon employment. A security investigation will be conducted. A drug test will be required before employment

Close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, ability to distinguish colors. Ability to view computer monitors for extended periods.

Normal office conditions, day, swing, night, full time, part time, rotating time shifts. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Product Manager – Financial Services / Private Markets

We are seeking an experienced Product Manager with deep Financial Services expertise to lead the development and evolution of products supporting Investment Management and Private Markets. This role requires strong domain knowledge across Private Equity, Private Credit, Investment Operations, and Fund Accounting, combined with hands-on experience in data management, reference data, and system integrations.

The ideal candidate will partner closely with business stakeholders, technology teams, and data teams to define product strategy, translate complex financial workflows into clear requirements, and deliver scalable, high-quality solutions.

Your Impact:

• Own and drive the product roadmap for platforms supporting Investment Management and Private Markets (PE & Private Credit).
• Partner with Investment, Operations, Fund Accounting, and Technology teams to gather requirements and translate business needs into clear product features.
• Lead product discovery and definition across:
• Investment Operations workflows
• Fund accounting and transaction lifecycles
• Market and Security Reference Data
• Data ingestion, enrichment, and distribution
• Define and manage product requirements, user stories, and acceptance criteria for agile delivery teams.
• Ensure accurate data management and data mapping across multiple upstream and downstream systems.
• Collaborate with data and engineering teams on SQL-based analysis, data validation, reconciliation, and issue resolution.
• Oversee integration of reference data (market, security, pricing, counterparty) into core investment and accounting platforms.
• Act as a subject-matter expert on private market transactions, including capital calls, distributions, valuations, and settlements.
• Support regulatory, audit, and reporting needs through strong data governance and product controls.
• Measure product success through KPIs, user feedback, and operational efficiency improvements.

Your Skills & Experience:

• 7+ years of experience as a Product Manager, Product Owner, or Business/Product Analyst within Financial Services.
• Strong hands-on experience in Investment Management and Investment Operations.
• Deep knowledge of Private Markets, including: Private Equity, Private Credit
• Solid understanding of Fund Accounting, transaction processing, and lifecycle events.
• Experience working with Market and Security Reference Data.
• Proven background in data management, including data mapping between multiple systems.
• Strong SQL skills for data analysis, validation, and troubleshooting.
• Experience working in agile delivery environments with technology and data engineering teams.
• Ability to communicate complex financial concepts clearly to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience with private market or investment platforms (e.g., accounting, portfolio management, or data platforms).
• Familiarity with data governance, data quality frameworks, and control processes.
• Experience supporting large-scale system integrations or platform modernization initiatives.
• Background working in asset management firms, asset servicers, or financial technology organizations.

Staff Management is seeking a Customer Service Specialist who will be responsible for enhancing the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience. If you are interested please send resume to Michelle at .

Perks & Benefits

• Weekly paychecks
• Direct Deposit or Cash Card pay options
• $16.50 / Hour

Employment Type & Shifts

• Full Time
• Temp to Hire
• 1st Shift

Job Responsibilities

• Demonstrate basic knowledge of the product and processes specific to assigned brand.
• Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal.
• Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting and escalate to the appropriate team as necessary.
• Utilize and manage appropriate ERP business systems.
• Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• 2 years of customer service experience.
• HS Diploma or GED required.
• Strong verbal and written communication skills.
• Working knowledge of Computer based applications.
• Ability to multi-task, prioritize, and manage time effectively.

Associate Requirements

• HS Diploma or GED
• Drug Test
• Able to Lift 20 pounds
• Must be at least 18 years old

The hourly rate for this position is anticipated between $16.50 - $16.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at home.

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-8 TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.

Key Responsibilities

• Greet customers and provide knowledgeable, professional assistance at the counter and over the phone
• Assist customers with product selection, availability, and basic technical questions related to marine parts and systems
• Process sales transactions, invoices, and payments accurately
• Manage customer accounts, orders, and special requests
• Coordinate with warehouse staff to pull, stage, and verify orders
• Assist with inventory organization, restocking, and product labeling
• Handle returns, exchanges, and order discrepancies professionally
• Maintain a clean, organized, and efficient sales counter and showroom area
• Communicate effectively with vendors and internal team members to source special-order items
• Support same-day delivery or pickup requests as needed
• Usage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc.
• Research and locate products and units using online resources for comparable pricing and access.
• Follow up with customer orders and quotes to meet sales needs.

Requirements

• Previous customer service or retail experience preferred (marine, HVAC, plumbing, or electrical industry experience a plus)
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Basic computer skills and experience with point-of-sale or inventory systems
• Strong attention to detail and organizational skills
• Willingness to learn marine products and systems
• Ability to lift and move marine parts and supplies (up to ~50 lbs)
• Professional appearance and positive attitude

Preferred Experience (Not Required)

• Marine supply, boating, or yachting industry experience
• Knowledge of marine HVAC, plumbing, pumps, electrical, or water systems
• Experience working with contractors or trade professionals

Compensation and Benefits:

• Competitive Pay
• Monthly profit sharing – an opportunity to share and growth of the company
• Medical, Dental, Vision & Life Insurance – company pays 100% pf the employee premiums
• 401k with company match
• Paid Holidays and PTO

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

EEO Statement:

Elite Marine, Southern Marine Supply, Spot Zero is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Location: Anywhere in country.

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.

The opportunity

EY's FSO EDGE Real Estate, Hospitality and Construction (RHC) practice provides comprehensive and specialized tax assistance tailored to the unique needs of our clients. You will work alongside our practice office professionals who are knowledgeable and experienced in a wide range of tax areas, processes, and compliance.

Your key responsibilities

A Services Manager in FSO EDGE RHC will be responsible for delivering and managing tax compliance and consulting work for clients. The objective is to recognize and identify problem areas and items that need to be addressed or escalated to ensure partnership taxation, REITs taxation and qualification, partnership allocations, and tax compliance are timely and accurately completed. You will work alongside practice office professional serving clients, based on their time demands, as one team.

Responsibilities include

• Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution
• Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables
• Ability to lead projects and work independently, with guidance in only the most complex situations
• Incumbent has specialized depth and/or breadth of expertise
• Support effective long-term client relationships by demonstrating your knowledge of the real estate, hospitality, and construction industry. communications with client tax liaisons, client administration teams, and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting
• Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics
• Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors.
• Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations
• Provide effective leadership, formal and informal feedback, and coaching to team members

Skills and attributes for success

• Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed
• Experience presenting in client conversations regarding complex or difficult topics
• Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations
• Ability to manage multiple work assignments, team members and deadlines simultaneously

To qualify for the role you must have

• Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
• Minimum of 5 years of experience in a professional services or tax services organization in the financial services industry
• Broad exposure to real estate tax technical and transaction skills, including partnership taxation, REITs taxation and qualification, partnership allocations, tax compliance, due diligence, acquisition/disposition planning and structuring
• Experience managing budgets, people, and projects
• Excellent teaming, leadership, organizational, and verbal/written communication skills
• Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney

What we look for

We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 60% of the time over the course of an engagement, project or year.

Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.

Job title:

Field Service Manager

Location:

Livermore or Modesto, CA

Reports to:

Senior Field Service Manager

Compensation:

$130,000-$140,000 Base plus variable compensation

Summary of the position:

The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.

Duties and responsibilities:

• High Level Business Objectives:
• Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
• Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
• Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
• Provide training and billable service work as required
• Services Leadership:
• Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
• Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
• Assess performance of service technicians.
• Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
• Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
• Maintain technician staffing at appropriate levels for business requirements.
• Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
• Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
• Compliance/Miscellaneous:
• Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
• Maintain a clean, safe, working environment.
• Attend training with the Sullair factory to stay current on product offerings and technologies.
• Travel as required to drive business activity and attend training. 80% Field / 20% Office
• Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
• May involve multi-branch location responsibilities

Education:

• Associate degree preferred but not required.
• Technical Training/Certifications in the compressed air industry is a plus.
• High School Diploma Required

Position Requirements:

• Five plus years field service experience in the compressed air industry.
• Proven leadership experience with strong written and verbal communication.
• Strong understanding of Microsoft office suite.
• Experience with ERP systems a plus.

Direct reports:

• Service Technicians

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Summary: The Service & Sales Coordinator supports customers and Field Service Engineers by using Salesforce Systems, SAP, and in-house tools to manage the service requests such as Startup services, maintenance, installations, including all needed to invoice the Service and Sales orders.

Essential Duties and Responsibilities include the following.

(Other duties may be assigned)

• Manage, submit, and follow up on quotations and orders for field service activities, AGAR MPFM’s bulk sales, and related spare parts.
• Coordinate service execution, including scheduling resources, tools, and other necessary elements for the normal execution of service activities.
• Provide technical assistance to the Field Service Engineer during service execution.
• Review and approve expenses and time sheet reports.
• Direct field service personnel who perform on-site routine services, including installation, maintenance, and repair.
• Create and validate technical specifications, track execution, and fulfill AGAR MPFM’s wholesale orders.
• Interface with management regarding service coverage and technical training.
• Complete the entire process for service repair orders.
• Coordinate and execute service activities in the field with the Field Service Engineer (FSE) for AGAR MPFMs in well testing operations.
• Process, invoice, and follow up on bulk sales orders.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor’s degree or two years related experience.

Language Ability:

The ability to communicate effectively with customers, engineering team, business clients and field support personnel is required.

Math Ability:

General math skills are required.

Computer Skills:

To perform this job successfully, an individual should have knowledge of computer programs: Microsoft Word, Outlook, Excel, PowerPoint, SAP, Salesforce. Training is available but must possess ability to learn programs and work independently on them after training.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Benefits:

Employer Paid Health Insurance, HSA/FSA, 401K, Dental, Vision, PTO

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. May be required to lift up to 50lbs.

Salary Range:

$20-$26 Hourly DOE, Full-Time

Benefits:

Employer Paid Health Insurance, HSA/FSA, 401K, Dental, Vision, PTO

Our client, a Software Development firm for Hedge Funds and Prop Traders, is looking for a Quantitative Developer to expand their cross-asset product, collaborating with other developers, as well as directly with clients to build frameworks.
You'll benefit from:

• Competitive compensation (incl. 401k, healthcare etc.)
• Hybrid office working
• Connecting within a talented team of developers

The successful candidate will need:

• Extensive experience developing (production) code
• 3+ years Python experience
• Knowledge with one or more financial asset class (e.g FX, Equities)