Keystone Human Services Jobs in Usa
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PHUSION PROJECTS: Established in 2005, Phusion Projects is a global alcoholic beverage company with presence in over 40 countries, employing 250+ worldwide. Phusion Projects houses a portfolio of brands, including but not limited to, Four Loko, Four Loko PREGAME, Mamitas, Basic Vodka, Basico Tequila, and Earthquake.
CULTURE: Innovation and disruption are in the DNA at Phusion. We understand drinkers as category agnostic and we pursue flavor, brand, and functional benefits above all else. We’re always looking to push boundaries within our current product portfolio and partnerships, and that mindset flows through our company culture.
SUMMARY: The Human Resources/Recruiting Coordinator will assist with various elements of the HR, recruiting and onboarding cycle. This individual will also be responsible for various office management tasks within the corporate headquarters. The ideal fit for this role will have exceptional time management skills and be able to communicate effectively across the organization. They will report to the Human Resources Manager.
COMPENSATION:
The base pay range for this role is $50,000 - $60,000 per year.
The range listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter & transit, paid holidays, paid time off, and 401(k).
RESPONSIBILITIES:
- Assist with recruiting cycle for open positions, including management of job postings, application review, scheduling, and performing introductory interviews.
- Support new hires throughout the onboarding experience and maintain high levels of communication, efficiency and organization within the process.
- Work closely with IT to manage device inventory and set up technology for new hires.
- Communicate and coordinate first day plans with new hires and internal hiring teams.
- Maintain employee HRIS and ATS system updates.
- Process documentation for new hires and terminations.
- Resolve HR inquiries (i.e. payroll questions, benefit issues, HR policy questions).
- Drafts necessary documents and forms to support policies and procedures.
- Maintain up-to-date information on applicable laws and regulations.
QUALIFICATIONS:
- Bachelor’s Degree in Industrial/Labor Relations, Human Resources Management, psychology, or another related field preferred.
- 1-2 years of Recruiting or HR coordination experience.
- Excellent verbal and written communication skills, and the ability to effectively present to various levels of the organization.
- Knowledge of HRIS and Recruiting systems such as Paycor, Paylocity, LinkedIn, Indeed and Glassdoor.
- Strong multi-tasking skills and ability to manage multiple projects.
- Intermediate skills in Microsoft Office applications, especially Word, Excel, PowerPoint, etc.
COMPETENCIES:
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
- Frequently required to stand
- Frequently required to walk
- Frequently required to sit
- Frequently required to hold computer or tablet
- Continually required to utilize hand and finger dexterity
- Continually required to talk or hear
Phusion Projects is an equal opportunity employer. Phusion recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status, as required by applicable law.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Overview
Our client is a high-volume, precision metal stamping manufacturer recognized as a \"Best Place to Work.\" They operate multi-shift production in a deeply collaborative, team-centric culture where employees are empowered to contribute, innovate, and grow. Their exceptional retention reflects their commitment to engagement, accountability, and respect. Well-established, privately owned and debt free.
The Role
We're seeking an HR Benefits Manager for our client to lead benefits administration for their 100-person team and ensure compliance, accuracy, and exceptional service in a fast-paced, multi-shift manufacturing environment. This key position combines strong benefits expertise with financial accuracy, discretion, and a proactive approach to employee support.
What You'll Do
- Benefits Administration (Primary Focus)
- Administer all employee benefit programs including health, dental, vision, life and disability coverage, 401(k), FMLA, leave programs, and workers' compensation
- Manage open enrollment processes, communications, and employee education sessions
- Serve as primary liaison with benefit brokers and third-party administrators
- Ensure compliance with ERISA, ACA, COBRA, HIPAA, and applicable state regulations
- Maintain accurate benefits records in HRIS and payroll systems
- Respond promptly and confidentially to employee benefit inquiries
- Analyze utilization trends and assist leadership with benefit cost management strategies
- Basic Accounting Responsibilities (Secondary Focus)
- Reconcile benefit invoices and payroll deduction reports
- Assist with monthly accruals related to benefits and PTO
- Support 401(k) contribution reporting and audit documentation
- Partner with accounting to ensure proper general ledger coding and cost allocation
- HR Generalist Support (Tertiary Focus)
- Support onboarding, orientation, and employee record maintenance
- Assist with policy administration, handbook updates, and regulatory compliance
- Support employee engagement initiatives aligned with our team-centric culture
- Provide HR support for performance management and employee relations as needed
Requirements
- 5+ years of progressive HR experience with strong emphasis in benefits administration
- Manufacturing environment experience strongly preferred
- Working knowledge of ERISA, ACA, COBRA, FMLA, and related compliance requirements
- Proficiency with HRIS and payroll systems
- Strong reconciliation and basic accounting skills
- High level of discretion and ability to manage confidential information
- Excellent communication skills with the ability to engage employees at all levels
- Detail-oriented with strong organizational and analytical abilities
- Bachelor's degree in human resources, business, accounting, or related field preferred
- PHR, SHRM-CP, or CEBS certification a plus
- Personal Attributes:
- Service-oriented mindset
- Collaborative and team-focused
- Calm and professional in fast-paced environments
- Highly organized with strong follow-through
- Solutions-driven and proactive
This position is at our client's Vermont manufacturing facility.
Relocation assistance.
As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.
Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
Account for cash, commuter checks and credit/debit card payments completed during a shift.
What You Bring to the Role Bilingual in English and Mandarin Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.
Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
As a Cantonese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.
Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
Account for cash, commuter checks and credit/debit card payments completed during a shift.
What You Bring to the Role Bilingual in English and Cantonese Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.
Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Radius Recycling is currently hiring a Sr Human Resources Specialist to join our client-focused Corporate team in Portland, Oregon!
This position is responsible for the day-to-day administration and operational support of HR functions across an organization of approximately 3,500 employees. Core accountabilities include high-volume HRIS data management in UKG Pro, recruitment coordination, and compliance auditing of employee files and Form I-9s. The role also oversees unemployment claims processing, delivers tier 1 HR customer service to employees and HR business partners, and supports new hire onboarding at corporate offices. Project-based assignments are undertaken as needed to advance departmental and organizational goals.
Benefits Offered
- Hybrid schedule: Mondays/Wednesdays/Thursdays onsite. Remote Tuesdays and Fridays
- Medical, dental, vision, disability and life insurance offered
- 401(k) with Company match
- PTO package starting at 3 weeks per year, accrual increases with years of service
- Volunteer Time Off program
This position is responsible for the day-to-day administration and operational support of HR functions across an organization of approximately 3,500 employees. Core accountabilities include high-volume HRIS data management in UKG Pro, recruitment coordination, and compliance auditing of employee files and Form I-9s. The role also oversees unemployment claims processing, delivers tier 1 HR customer service to employees and HR business partners, and supports new hire onboarding at corporate offices. Project-based assignments are undertaken as needed to advance departmental and organizational goals.
Essential Functions
- Performs high-volume HRIS data entry and auditing within UKG Pro, ensuring all workflow transactions are completed in a timely and accurate manner.
- Supports field recruiting operations by posting job openings, coordinating with hiring managers on open requisitions, reviewing and routing resumes, and managing the pre-employment process through completion.
- Reviews Form I-9s for accuracy and completeness in accordance with federal requirements, identifying and resolving discrepancies as needed.
- Manages and delegates unemployment claims, ensuring responses are submitted in compliance with applicable state deadlines.
- Delivers high-volume tier 1 HR customer service to a workforce of approximately 3,500 employees, former employees, HR business partners, and family members, addressing inquiries related to HR, payroll, and benefits.
- Oversees the pre-employment verification process for applicants, coordinating background and employment history checks to ensure all requirements are satisfied prior to onboarding.
- Manages the CDL driver pre-employment process in partnership with Fleet Safety, ensuring all steps are executed in accordance with FMCSA guidelines and regulatory requirements prior to a driver's start date.
- Contributes to special projects and initiatives as assigned, in support of departmental and broader organizational goals.
Physical Activities Required To Perform Essential Functions
Ability to: lift and carry up to 10 pounds frequently; sit for extended periods of time, up to 6-8 hours per day; keyboard for extended periods of time, up to 6 hours per day; be mobile within an office setting; assemble papers, paper punch, staple, file, photocopy; apply sufficient force to open and close file drawers; communicate by speech and hearing in person and/or by phone in a businesslike, professional manner. Visual acuity needed to perform close detail work for preparation and proofreading of business correspondence and operating a computer terminal.
Interpersonal Contacts
This position involves phone, written, and face-to-face contact with all levels of employees from entry level clerks to executive officers. Communication ranges from answering simple questions to discussing company policies. External contacts by phone, in writing or face-to-face include all levels of job applicants, government agencies, attorneys, consultants, other HR professionals.
Job Conditions
Average office conditions, little privacy. Constant interruptions make concentration difficult. Time deadlines create pressures to prioritize work. The team is currently working in the corporate headquarters (Portland, Oregon) two days per week and remotely three days per week, which is subject to change.
Qualifications
- Associate's or Bachelor's degree in HR, Business, or related field preferred
- 3+ years of HR, recruiting, or administrative experience
- 3 plus years in a customer service role required
Ideal Competencies
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- High attention to detail, particularly around compliance documentation (I-9s, background checks, offer letters)
- Clear and professional communication, comfortable coordinating with candidates, hiring managers, and vendors
- Discretion in handling confidential employee information
- Comfortable working in a fast-paced, process-driven environment
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
As a Bilingual Customer Service Representative
- (Spanish-English) working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! This position requires that you reside within 50 miles of Sacramento, CA.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months of customer service experience High school diploma or equivalent Great written and verbal communication skills in Spanish-English Computer experience High speed internet (> 15mbps) may be required for some programs What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18.48 per hour And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career.
Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates.
Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.
Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth.
And while skills can be learned, your caring, supportive nature is what truly sets you apart.
At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.
You'll report to Team Lead.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
As a Bilingual Customer Service Representative
- Spanish-English working on site in Las Vegas, NV, you'll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18 per hour plus performance bonus opportunities Easy, free and confidential access to a variety of helpful services through the Employee Assistance Program And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, 401k plan, health and wellness benefits (medical/dental/vision coverage options) Visit for more information.A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can't be taught
- a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
As a Lead Customer Service Representative working onsite, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! This position requires that you reside within 75 miles of Portsmouth, VA.
If chosen for the position, you'll be assigned to work onsite on either 4010 Victory Blvd.
Suite 150, Portsmouth, VA 23701, or at 1701-C Church St.
Norfolk, VA 23504.
What You’ll be Doing Do you have a passion for leading a team and ensuring operations run smoothly? You’ll have ownership over delegating tasks to CSRs, verifying nightly deposits, and maintaining accurate records.
Whether it’s investigating patron accounts, resolving escalations with care, or ensuring KPI targets are met, you’ll be the difference between a team that’s simply functioning and one that’s thriving under strong leadership.
During a Typical Day, You’ll Delegate tasks to Customer Service Representatives, ensuring they handle scanning, communications, Quality Assurance, and cleaning tags effectively.
Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions.
Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes.
Ensure Key Performance Indicator targets are met for the Walk-In Center and maintain complete knowledge of all Customer Service Representative responsibilities.
Display leadership qualities, set a good example for the team, and fully support the Supervisor.
What You Bring to the Role High school diploma or equivalent 6 months prior inventory & data entry experience or related experience preferred Skilled in MS Office, spreadsheet, and processing programs Data Entry skills (35 wpm) Dependable, accurate and detail oriented What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $17.50 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Leader.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Your potential has a place here with TTEC's award-winning employment experience.
As a Customer Service Representative
- Financial Services, working onsite in Charlotte, NC you'll be a part of bringing humanity to business.
experienceTTEC.
You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll Answer questions about products via phone while providing website navigation support and assisting with the application process Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request Meet established goals for all performance metrics including call quality, productivity, and schedule adherence Participate in projects or process improvements to drive operational excellence What You Bring to the Role 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $19 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.
A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team lead.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
d24ad0b8-823f-4e68-a892-2986ccdf7392
Responsible for the daily functions of the Team Six Office (TSO) and Employee Residential Campus, while ensuring all Associate interaction is conducted in a friendly, helpful, and efficient manner. You will serve as a resource to departments in allowing them to more closely focus on their in-park operations while back of the house responsibilities are continuously being met to further their business. You will actively and enthusiastically disseminate campus rules and regulations to all residents, as well as completing regular inventories, cleaning, and audits on campus. You must exercise and enforce the Mantra of Friendly, Clean, Fast, and Safe Service.
Responsibilities:
Serve as a liaison between associates and management team.
· Actively assist employees, answer questions and resolve concerns.
· Provide administrative support for all departments.
· Follow proper procedures when clocking associates in or out and verify any discrepancies in departmental time sheets.
· Be familiar with and enforce all associate policies and grooming guidelines.
· Record, document and communicate associate lateness, call outs and no call no shows.
· Assist the international supervisor with tasks as assigned, including but not limited to: check in/outs, cleaning of units, collecting mail, reporting of housing work orders, execution of housing events.
· Understand all Federal, State and Company Labor Laws ensuring that we are in full compliance.
· Preserve the confidentiality of all park personnel's information.
· Respond to any emergency situations and handle issues that arise.
· Maintain an organized and tidy work environment.
· Reviewing resumes and applications for all seasonal positions.
· Conducting in-person, and video interviews for all seasonal positions.
· Ensuring all forms, both electronic and physical, are filled out appropriately and correctly.
· Schedule associate for training.
· Maintain and continually update organized filing and reporting systems.
· Assist in execution of employee events.
Qualifications:
Must possess above average communication skills.
· Must possess advanced computer skills including Microsoft Word, Excel, Access, OneNote, Publisher, Outlook.
· Must be comfortable enforcing policy and having counseling sessions with employees.
· Must be able to work efficiently under pressure in a fast-paced environment in order to meet deadlines and make effective decisions.
· Must be a self-starter with the ability to take initiative.
· Must be highly organized.
· Must be outgoing, upbeat and friendly.
· Must have strong leadership and developmental skills.
· Knowledge of the park or previous theme park experience is a plus.
Additional Job Requirements:
· At least 18 years of age.
· Available to work flexible hours including nights, weekends, holidays, and extended hours.
· Must be able to pass a background check and Loss Prevention interview.
· Must be able to stand/walk for up to 6 hours at a times and as many as 14 hours a day.
· Must be able to lift at least 25 lbs consistently and over various surfaces in all types of weather conditions.
Note: This job description is not intended to be all inclusive. Associates may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is North America's largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes®, DC Comics® and PEANUTS®.
What's in it for you?
· Free Food for Memorial Day, Fourth of July and Labor Day
· Exclusive Rides parties for all employees.
· Scholarship Opportunities
· Professional Development
· Complimentary tickets
· In-Park discounts and more!
Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
Six Flags is an Equal Opportunity Employer and supports a Drug Free Work Place.