Kcm Technical Solutions Jobs in Usa
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Title- Sr. Azure Solutions Architect
Location- Dallas, TX- Onsite
Type- Fulltime
Job Description:
AgreeYa Solutions is hiring a permanent Senior Azure Solutions Architect to anchor our growing Azure practice. This is a high-impact, client-facing role that spans the full engagement lifecycle — from structured cloud readiness assessments and gap analysis through hands-on architecture design and implementation delivery.
The successful candidate will lead our Azure infrastructure engagements across multiple client accounts, beginning with a structured cloud readiness assessment and transitioning into ongoing architecture and delivery responsibilities as the practice grows. This role requires equal comfort operating as a trusted advisor, assessment lead, and delivery architect — adapting to the engagement phase and client context.
Responsibilities
1. Cloud Readiness Assessment & Advisory
Lead structured, evidence-based Azure cloud assessments aligned to Microsoft Cloud Adoption Framework (CAF) and Security-first SDLC principles:
Conduct current-state Azure tenant reviews across all platform domains: tenant topology, management group hierarchy, subscription structure, RBAC model, and policy framework.
Assess identity and access configurations including Microsoft Entra ID, Privileged Identity Management (PIM), Conditional Access policies, and GitHub/Azure DevOps RBAC.
Evaluate security posture using Microsoft Defender for Cloud, Zero Trust alignment, vulnerability management, and network exposure analysis (NSGs, firewall rules, public vs. private endpoints).
Perform regulatory compliance gap assessments against NYDFS Part 500, SOC2 Trust Services Criteria, and other applicable frameworks, producing risk-rated gap registers.
Review IaC and CI/CD maturity including Terraform state management, drift detection, pipeline health (Azure DevOps / GitHub Actions), and non-prod to prod promotion workflows.
Assess monitoring and observability stacks: Azure Monitor, Log Analytics, Application Insights, alert coverage, ITSM integration, and MTTD/MTTR benchmarking.
Evaluate backup and DR configurations, RTO/RPO alignment, recovery runbook completeness, and business continuity readiness.
Review FinOps maturity: cost governance, resource tagging, reserved instance utilization, and savings plan coverage.
Produce executive-ready deliverables: current state reports, gap registers, remediation roadmaps, Target Operating Models (TOM), and C-level presentation decks.
Define objective go-live entry criteria and identify critical blockers that materially increase breach, outage, or compliance exposure.
2. Azure Platform & Infrastructure Architecture
Design and govern Azure platform environments for client workloads with a Terraform-first, pipeline-driven approach:
Define and maintain reference architectures across all stack layers: identity (Entra ID / Auth0 / Okta CIC), application (App Service / AKS), PaaS (Key Vault, Front Door / WAF, API Management), networking, data, storage, and monitoring.
Architect isolated, per-environment landing zones (QA, Stage, Prod) including VNets, subnets, NSGs, Private Endpoints, and firewall rules enforcing least privilege and environment segmentation.
Lead the design of Terraform IaC modules and environment promotion patterns (QA → Stage → Prod), including remote state management, state isolation, and change control governance.
Partner with DevOps engineers to design Azure DevOps multi-stage YAML pipelines for infrastructure and application deployments, including approval gates, rollback strategies, and release tagging.
Architect highly available, secure, scalable, and cost-optimized solutions incorporating backup, disaster recovery, and business continuity strategies.
Define cloud security standards: network segmentation, Zero Trust architecture, WAF and DDoS protection, encryption, and key management.
Set observability standards: App Insights/Log Analytics workspaces, KQL-based alerting, dashboards, Sentinel workbooks, and WAF policy-as-code.
Translate business, compliance, and regulatory requirements (including NYDFS MFA and security mandates) into concrete Azure architecture decisions and technical guardrails.
3. Client Engagement & Delivery Leadership
Operate as a trusted technical advisor and delivery lead across client engagements:
Serve as the primary Azure technical point of contact for clients, including C-suite and senior technical stakeholders.
Lead architecture reviews, technical workshops, and go/no-go decision sessions with structured evidence and documentation.
Translate business and compliance requirements into actionable architecture decisions and phased remediation roadmaps.
Provide Level 2 architectural support during critical delivery windows including rollouts, environment rebuilds, production cutovers, and hypercare periods.
Document architecture decisions, diagrams, runbooks, and ensure these are reflected in implementation and quality gates.
Mentor and guide junior engineers and offshore team members, providing technical direction and code/configuration review.
Support structured MSP onboarding activities including RACI definition, responsibility demarcation, and takeover domain identification.
Required Qualifications
8+ years of hands-on experience designing and implementing solutions on Microsoft Azure, with at least 5 years in an architect or technical lead capacity.
Deep expertise across core Azure services including:
Compute: Azure Web Apps, App Service, Azure Kubernetes Service (AKS), Azure Functions
Networking: VNets, NSGs, Private Endpoints, Azure Front Door, WAF, VPN/ExpressRoute
Integration & API: Azure API Management, Service Bus, Event Grid
Data & Storage: Azure SQL, Cosmos DB, Storage Accounts (Blob, Queue, Table)
Security: Key Vault, Microsoft Defender for Cloud, Sentinel, Azure Policy
Identity: Entra ID (Azure AD), PIM, Conditional Access
Observability: Azure Monitor, Log Analytics, Application Insights, KQL
Proven experience architecting and governing Terraform-based infrastructure in Azure, including module design, remote state backends, environment isolation, and promotion workflows.
Strong background with Azure DevOps (Repos, Pipelines, Artifact Feeds) and CI/CD patterns for both application and infrastructure, including multi-stage YAML and environment approvals.
Demonstrated experience conducting structured cloud assessments, gap analyses, and producing risk-rated findings and remediation roadmaps aligned to frameworks such as Microsoft CAF, CIS, or NIST.
Solid understanding of identity and access management including Entra ID, OAuth/OIDC flows, MFA enforcement, RBAC, and CIAM solutions (Auth0 / Okta CIC).
Working knowledge of regulatory and compliance frameworks applicable to cloud environments, particularly NYDFS Part 500 and SOC2 Trust Services Criteria.
Strong knowledge of cloud security best practices: Zero Trust, network segmentation, WAF and DDoS, encryption, key management, and vulnerability management.
Experience defining monitoring, alerting, and observability strategies using Azure Monitor, Log Analytics, Application Insights, and SIEM tools such as Sentinel.
Excellent communication and documentation skills, with proven ability to produce executive-level presentations, architecture decision records, and go/no-go assessment reports.
Preferred Qualifications
Familiarity with FinOps practices including cost governance, resource tagging strategy, reserved instance analysis, and Azure cost management tooling.
Experience with ITSM integration and tooling including ServiceNow workflows (incident, change, problem management) in cloud-managed services contexts.
Knowledge of additional monitoring platforms such as ScienceLogic or similar enterprise observability tools.
Experience with database migration strategies and tools (Flyway, Liquibase) integrated into CI/CD for Azure SQL or Cosmos DB.
Background working in regulated or audit-focused industries (financial services, healthcare, insurance) with knowledge of evidence requirements for MFA enforcement, penetration testing, and environment parity.
Experience designing and reviewing Target Operating Models (TOM) for Managed Services onboarding and MSP readiness assessments.
Relevant certifications: Azure Solutions Architect Expert, Azure Administrator Associate, Azure DevOps Engineer Expert, or Security Engineer Associate.
Familiarity with Microsoft Cloud Adoption Framework (CAF) landing zone patterns and Well-Architected Framework review methodology.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.
Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.
Responsibilities Include:
- Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
- Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
- Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
- Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
- Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
- Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
- Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
- Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
- Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
- Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
- Notify the CDTAB community of all CDS tickets and requests pending review.
- Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
- Communicate deadlines for submission of agendas, briefs, and discussion topics.
- Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
- Maintain standardized briefing templates and formats for both forums.
- Record and publish all meeting minutes, decisions, briefings, and supporting documents.
- Keep updated contact lists and email distribution groups for members and advisors.
- Develop monthly status reports (MSRs) for CDTAB and DSAWG.
- Prepare up to 10 SOPs or internal documents annually.
- Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
- Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
- Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
Requirements:
- Bachelor's degree (IT-related field preferred)
- Six (6) or more years leading Risk Management teams
- Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
- Have an active DoD Top Secret clearance with SCI eligibility
- DoD 8570 IAM or IAT Level III certification
- Functional area expertise in National and DoD IT policy
- Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
- Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
- Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
- Customer service skills
Compensation: $120,000+
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
Demonstrate a deep understanding of Coupa solutions, including Procure-to-Pay (P2P), Invoice Management, Sourcing, Contract Management, and Expense Management.
Stay updated on new Coupa features, patches, and certificate updates as required.
Exhibit proficiency in customizing workflows, integrations, procurement types, and policy settings within Coupa.
Collaborate with clients and internal teams to ensure effective integration of Coupa with other systems and ERP solutions.
Good integration skills: Integrate Coupa with ERP and third-party applications using middleware solutions.
Show familiarity with APIs/Oauth2, cXML, sFTP, web services, and other data integration methods.
Skill Set Requirements: Proven experience as a Functional Consultant specializing in Coupa.
Ability to analyze business processes, design solutions, implement system configurations, and provide ongoing support within the client landscape.
Competence in preparing test cases, validating deliverables, and ensuring smooth project delivery and support.
Active participation in testing phases, identifying, and resolving issues to ensure a smooth deployment.
Proficiency in documenting the implementation process and providing relevant functional inputs to the technical team.
Excellent communication and interpersonal skills to interact with external and internal stakeholders.
Experience in working within an Onsite/Offshore model.
Ability to manage multiple tasks and prioritize work based on urgency.
Expertise in providing advice, guidance, and best practices related to Coupa functionalities.
Certification as a Coupa Technical Architect is preferred.
Thanks and Regards, Team Lead Mahesh Kumar Direct No: 949-201-1313 Yochana Solutions INC Windsor, Ontario- Canada Farmington hills, MI-48335- USA USA | CANADA I Mexico | INDIA W: Note: This is not an unsolicited mail.
If you are not interested in receiving our e-mails then please reply with subject line Remove Functional Consultant specializing in Coupa
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Join Us as a Technical Support Advisor!
Location: Remote Call Center
Join Us as a Technical Support Advisor!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!
What You'll Be Doing:
Customer Service Excellence:
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting:
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
Adaptability in Communication:
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Team Collaboration:
- Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.
What We're Looking For:
Customer Service Focus:
- Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
Technical Enthusiasm:
- A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.
Resilience Under Pressure:
- Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Learning & Growth Mindset:
- Open to feedback and coaching, with a drive to continuously improve and excel.
What You Bring:
- Proven experience in customer support or technical assistance , ideally in a call center setting.
- Strong verbal and written communication skills.
- Problem-solving abilities with a flexible, adaptable approach to challenges.
- Confidence in navigating multiple software tools and systems to resolve issues.
- A self-motivated attitude with effective time management skills.
What You'll Get:
Competitive Pay:
- $17.31 per hour, with opportunities for performance-based incentives.
Comprehensive Benefits:
- Full health insurance package, including medical, dental, and vision coverage.
Cell Phone Perks:
- $25/month per line for unlimited phone, text, and data (restrictions may apply).
Training and Growth:
- Paid training to set you up for success.
- Career advancement opportunities with a globally renowned leader in technology innovation.
Referral Bonuses:
- Earn ongoing bonuses for referring new employees through our Referral for Life Program.
Supportive, Inclusive Environment:
- Thrive in a dynamic virtual work environment with a team that's dedicated to your success.
- Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Remote Work Requirements
- Private Workspace: A quiet, dedicated workspace with no distractions.
- Ergonomics: A comfortable desk setup with all necessary equipment.
- Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
- Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.
Why You'll Love Working Here:
At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.
Ready to Take the Next Step?
Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
The Role
Caleffi is seeking a detail-oriented Technical Writer to serve as the voice of our product expertise. You will bridge the gap between complex engineering and user-friendly documentation, ensuring our customers—from installers to engineers—have the most accurate and professional technical resources in the industry.
You’ll work closely with our local Product and Marketing teams and our global technical experts at Caleffi S.p.A. to manage the full lifecycle of technical collateral.
Key Responsibilities
- Author & Editor: Create comprehensive instruction sheets, technical brochures, and submittal data for a premier line of hydronic and plumbing solutions.
- Global Collaboration: Partner with internal subject matter experts and our Italian headquarters to translate technical specs into polished, North American market-ready content.
- Quality Control: Act as the final line of defense for technical accuracy, grammar, and brand consistency across all print and digital media.
- Market Intelligence: Stay ahead of the curve by monitoring competitor technical marketing programs and evolving our online technical tools.
What You’ll Need
- Industry Expertise: Minimum 4 years of experience in the HVAC, Hydronic, or Plumbing industries.
- Technical Foundation: A Bachelor’s degree in Engineering, the Sciences, or a related field (MBA is a plus).
- Software Mastery: Power-user skills in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft Office.
- Precision: A "eagle eye" for detail and the ability to simplify complex mechanical concepts for diverse audiences.
Why Caleffi?
Join a global leader known for quality and innovation. This role offers a flexible hybrid work environment (mix of home and corporate office) and the opportunity to significantly influence how our products are perceived in the marketplace.
MAU is hiring a Technical Writer for our client in Greenville, SC. As a Technical Writer, you will create and document manufacturing processes, industrialization standards, and lean practices while supporting inspections and process validations. This is a long-term contract assignment.
Benefits Package
- 401(k) with company matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Uniform allowance
Shift Information
- Monday – Friday | 7:30 AM – 4:30 PM
- Ability to work off-shift or a flexible schedule as required by project timelines
Required Education and Experience
- Bachelor’s degree from an accredited university or college OR
- A high school diploma / GED with at least 1 year of technical writing experience
Preferred Experience
- Bachelor’s degree in Engineering or Machine Tool Technology
- Demonstrated examples of technical writing
- Demonstrated examples of applying lean principles
General Requirements
- Ability and desire to work on-site in a manufacturing environment
- Ability to effectively communicate to multiple levels of the organization, both verbally and through written communication
- Ability to productively manage multiple projects concurrently
- Self-motivated and self-driven
Essential Functions
- Create documentation that outlines various manufacturing processes (methods writing)
- Document industrialization standards and best practices (standards writing)
- Work with Operators and Engineers to document processes and best practices
- Execute hands-on development of inspections and validations of processes
- Identify and eliminate waste
- Incorporate lean manufacturing principles, quality, and documentation
This role is restricted to U.S. persons due to access to export-controlled technology (U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act).
MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.
All Applicants must submit to background check and drug screening
Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position
EOE
Role: Principal AI Solution Architect
Location: Houston, TX, 77086 - Onsite
Duration: Long term Contract
Job Description:
Key Responsibilities:
- Partner with business and technical stakeholders to identify and implement agentic AI and machine learning solutions that improve decision making, workflows, and automation
- Design and implement cloud native AI architectures using Microsoft Azure services and established AI design patterns
- Collaborate with Data Scientists and other AI Engineers to transform prototypes into production ready, scalable solutions
- Build, deploy, and operate enterprise scale machine learning pipelines, emphasizing reliability, performance, and security
- Orchestrate and configure infrastructure that enables low latency, resilient AI workloads, leveraging infrastructure as code and automation
- Contribute to reusable accelerators, templates, and patterns that improve delivery speed and consistency across teams
- Support CI/CD, monitoring, and operational practices for AI and ML systems in production environments
Required Technical Skills:
- Strong experience with Microsoft Azure, including AI/ML services and cloud native architectures
- Hands on experience deploying and operating ML pipelines using Azure Machine Learning
- Proficiency in Python and modern software engineering practices
- Experience with automation and configuration management, including Ansible
- Solid understanding of MLOps, model lifecycle management, and CI/CD for AI systems
- Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
- Working knowledge of security, identity, and access control in enterprise cloud environments
Preferred Skills:
- Experience with Microsoft Foundry
- Experience implementing or operating agentic AI systems
- Familiarity with data engineering tools such as Databricks, Spark, Azure Data Factory
- Experience integrating AI services (e.g., cognitive services, computer vision, unstructured data processing)
Experience Requirements:
- 5+ years of experience in software engineering, AI engineering, or machine learning engineering roles
- Proven experience delivering production AI or ML solutions in a cloud environment
- Experience collaborating with cross functional teams across data science, engineering, and architecture
Ways of Working:
- Ability to work independently as a contractor while integrating effectively with existing teams
- Strong communication skills, with the ability to explain complex technical concepts clearly
- Results oriented mindset with a focus on delivering business value quickly and reliably.
Solutions Architect – Oracle Fusion Cloud Procurement
6+ Month Contract
Remote / Hybrid
Contract Rate: $100.00 - $200.00
Summary:
We are seeking a Solutions Architect to lead the design and technical architecture for an implementation of Oracle Fusion Cloud Sourcing and Procurement as the client transitions from Oracle E-Business Suite (EBS) 12.2. This role will guide solution design, integrations, and overall architecture across Oracle Sourcing, SSP, Purchasing, and Contract Lifecycle Management (CLM), ensuring a scalable, compliant, and user-friendly procurement platform aligned with Oracle best practices. The architect will work closely with functional and technical teams to support configuration, integrations with EBS, testing, and go-live within an accelerated six-month implementation timeline.
Required Skills:
- 8+ years of experience in ERP solution architecture or enterprise systems design
- Strong experience with Oracle Fusion Cloud Procurement modules (Sourcing, SSP, Purchasing, CLM)
- Experience supporting Oracle EBS environments and cloud migration initiatives
- Proven experience designing integrations between Oracle Fusion Cloud and legacy ERP systems
- Strong understanding of procurement lifecycle processes (sourcing, requisitioning, purchasing, contracts)
- Experience leading fit-gap analysis and solution design aligned with Oracle best practices
- Experience supporting ERP implementations from design through go-live
- Strong stakeholder communication and cross-functional leadership skills
- Experience implementing Oracle Fusion Cloud Procurement in enterprise environments
- Experience integrating supplier data, employee hierarchies, and PO lifecycle data between systems
- Familiarity with SSO integrations (Entra / Azure AD)
- Experience supporting procurement reporting and data governance
- Experience working in accelerated ERP implementation timelines (6 months or similar)
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Job Description
Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. As a Technical Support Account Associate (Tier 1) , you will serve as the first point of contact for customers of a leading telecommunications provider. You will receive inbound calls from customers experiencing internet service-related interruptions. This role is responsible for basic technical troubleshooting, billing education, service upgrades, and general customer service support while delivering a positive and professional customer experience. Tier 1 associates focus on issue identification, resolution using established tools and procedures, and escalation when appropriate. This role is located onsite in Morrow, GA. What youll get- Competitive hourly base pay + bonus opportunities after training
- Full health benefits (Medical, Dental, Vision)
- Cell phone benefits ($25/month per line; restrictions may apply)
- Referral for Life Program™ and abundant advancement opportunities
- High School Diploma or equivalent required
- 1 - 2 years minimum previous customer service call center experience
- 1+ years of previous tech support experience preferred
- Ability to type 35 WPM with 90% accuracy or higher
- Open availability to work any time within our operating hours outlined below
- Monday-Sunday, 8:00 a.m.-8:00 p.m. EST
- 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
- Attendance: 100% required
- Receive inbound calls from customers experiencing service interruptions or technical issues
- Perform basic troubleshooting for common internet and usage-related issues
- Diagnose issues using approved tools, scripts, and troubleshooting procedures
- Create, update, and manage trouble tickets in the ticketing system
- Escalate unresolved or complex issues to appropriate internal teams following standard processes
- Provide exceptional customer service with a customer-first mindset
- Educate customers on product features, service functionality, and common troubleshooting steps
- Assist customers with service upgrades, changes, and general account inquiries
- Respond to customer questions via phone and/or electronic communication channels
- Explain billing statements, charges, adjustments, and payment activity
- Educate customers on billing processes and available payment options
- Resolve basic billing-related inquiries or route appropriately when needed
- Accurately document customer interactions and resolutions
- Enter, test, update, close, or cancel tickets per company procedures
- Navigate multiple systems and applications simultaneously
- Maintain awareness of service outages and customer-impacting events
- Professional demeanor and strong interpersonal skills
- Ability to diagnose and resolve basic hardware, software, and network issues
- Ability to gather accurate information, respond effectively, and adapt to customer needs
- Logical thinking and structured issue resolution
- Ability to manage multiple interactions and meet SLAs
- Effective probing and listening skills to identify customer needs
- Strong verbal communication skills
- Working knowledge of computers and MS Windows
- Willingness to learn new systems, tools, and processes in a fast-paced environment
- Ability to navigate multiple screens and systems simultaneously
- Strong multitasking and attention to detail
- Minimum typing speed of 35 WPM with 90% accuracy or higher
- Ability to follow direction, accept coaching, and apply feedback
- Ability to work in a 24/7 call center environment , including evenings, weekends, and holidays
- Fast-paced, customer-facing role requiring sustained phone and system use
Top Skills:
Full cycle recruiting.
Offer Negotiation and driving closures.
In-house and Agency Experience.
Job Title: Technical Recruiter III
Location: SFO, CA (Hybrid)
Duration: 06+ months
Description:
You'll be tasked with supporting our hiring managers, building high-performance teams and partnering wherever needed.
- You will source and hire across all teams but primarily engineering; helping to drive our product and ultimately continue to expand our business globally.
- You will create robust pipelines while making each candidate feel like they're the only one you're talking to.
- You will be knowledgeable about our business and be on point for HR related questions (i.e. benefits, comp, etc).
- You will spread the Uber LOVE through attending networking events, e-meetups, etc.
- You will work to improve upon existing programs and develop innovative strategies around finding our future team.
- You will develop relationships across multiple teams.
- You will showcase your passion for the industry. That means intimate knowledge about market, target companies, relationships in open source networks.
- You will willingly build pipelines from scratch, over and over again.
What you'll need
- At least 5 years of technical recruiting experience required
- At least 1 year of technical sourcing experience required
- In-house & agency recruiting experience
- To be degreed or have equivalent work experience
- To be technically savvy
-Full cycle recruitment
-Offer Negotiation and driving closures.