Store Manager

We are looking for a Store Manager who possesses an entrepreneurial mindset, to help us in our Flagship store in the Miami Design District. You will be responsible for all day-to-day business operations and overseeing profitability. The Store Manager leads by example and is passionate about creating an engaging and motivating environment that supports the staff and clients. You will be responsible for providing exceptional customer service and creating a positive experience for our guests. You are an ambassador of the Carolina K brand who exemplifies our core values and will drive growth and awareness for the brand in the area.

Duties and Responsibilities include the following. Other duties may be assigned.

Operations Accountability:

• Open and close the store following Carolina K procedures, including handling cash and securing the facility.
• Schedule staff based on business needs while staying within payroll budgets.
• Manage store expenses and ensure loss prevention policies are followed.
• Oversee back-of-house operations, including monthly inventory counts and process improvements.
• Maintain a safe and compliant environment for both staff and customers.

Customer Experience/Sales Accountability:

• Create a welcoming, VIP-level experience for all customers through a positive, helpful attitude.
• Use product knowledge to assist customers and drive sales.
• Help grow store revenue by following Carolina K service standards and styling customers.
• Analyze sales data and KPIs to identify trends and take action to meet goals.
• Build and maintain a client list to encourage repeat visits and VIP experiences.

Talent Accountability:

• Act as Manager-on-Duty, leading the team and ensuring smooth store operations.
• Recruit, onboard, and schedule team members.
• Train staff on product knowledge and customer service standards.
• Support team in achieving sales goals and developing business awareness.
• Foster a positive, high-performance work culture.

Visual Merchandising Accountability:

• Maintain proper inventory levels and ensure product presentation aligns with brand standards.
• Adjust visual displays based on customer behavior and sales trends.
• Implement visual changes for promotions and track product category performance.

Skills:

• High school diploma required; college degree preferred.
• 3+ years in retail management, preferably in a similar brand environment.
• Strong communication, leadership, and problem-solving skills.
• Financial experience, including budgeting and interpreting sales data.
• Proficient in Shopify or Shopify POS.
• Passion for fashion and familiarity with current trends.
• Comfortable in a fast-paced, dynamic environment.
• Flexible schedule, including evenings, weekends, and holidays.
• Must be 18 or older.

Requirements:

• Position involves continuous talking and walking for at least three consecutive hours. Must be able to stand for up to 8 hours during the day.
• Previous retail experience
• Comfortable climbing a ladder.
• Ability to lift up to 50 lbs.
• MUST speak Spanish.