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Great American Restaurants has an award-winning collection of 14 restaurants, 3 artisan bakeries and a BBQ spot in Northern Virginia and Maryland offering fantastic cuisine and plenty of fun. We have been named a Top Workplace by The Washington Post, consistently ranking in the top employers in the area for more than 10 years. The dedication of our people is what sets our company apart, offering the best hospitality to our guests and each other every day.
The ideal Front of House/Restaurant Manager has a passion for food and beverage and a genuine ability to connect with guests and staff. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service in the dining room.
Benefits:
- Competitive salary $70,000-$100,000
- Quarterly bonuses earned through achieving results in hospitality and operations
- 3 weeks Paid Time Off (PTO) plus 2 four-day work weeks per year
- Enjoy Thanksgiving and Christmas off
- Medical, Vision, and Dental Insurance
- Long-Term Disability and Life Insurance
- 401(K) with generous employer match
- Dining Card
- Gym & Educational Reimbursement
- Intense training program and ongoing professional development experiences
- Incentive trips earned through performance
Desired Skills and Experience:
- 2-5 years working in casual, high volume restaurants
- Strong understanding of restaurant operations
- Ability to lead a team
- Hospitality degree preferred
We are seeking an experienced Restaurant General Manager to oversee the daily operations of a high-end dining concept. This role will be responsible for managing both Front of House (FOH) and Back of House (BOH) operations, ensuring operational excellence, exceptional guest experience, and strong financial performance.
The Restaurant General Manager will lead the team, optimize operational processes, and ensure that the restaurant consistently meets the highest standards of service, quality, and compliance.
Key Responsibilities
• Supervise and coordinate the daily restaurant operations (FOH and BOH) to ensure efficient and smooth service.
• Lead, train, and mentor the team, fostering high engagement and a professional culture aligned with the organization’s values.
• Ensure excellence in products and guest experience, maintaining brand quality standards and service protocols.
• Monitor operational efficiency by analyzing labor costs, food and beverage costs, and resource allocation to maximize profitability.
• Oversee purchasing processes and inventory management, including monitoring waste, shrinkage, and complimentary items to reduce unnecessary losses.
• Manage supplier relationships, ensuring quality, reliability, and timely delivery of products.
• Ensure strict compliance with all local and federal health, safety, and sanitation regulations.
• Develop, present, and execute the annual restaurant budget, ensuring financial targets are met.
• Participate in short- and long-term strategic planning to support the restaurant’s growth and long-term success.
• Collaborate with corporate and marketing teams to execute local promotions and brand positioning initiatives.
• Perform other duties as assigned by senior leadership.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- 3–5+ years of progressive management experience in upscale or fine-dining restaurants.
• Experience in leadership roles such as:
- Restaurant Manager
- Assistant General Manager
- General Manager
• Proven experience managing restaurant teams and daily operations.
Knowledge & Skills
• Strong understanding of P&L management, budgeting, and cost control
• Knowledge of food safety standards and Good Manufacturing Practices
• Familiarity with Asian, Latin, or fusion cuisine concepts is a plus
• Experience with reservation platforms and POS systems
• Intermediate proficiency in Microsoft Excel
Languages
• Advanced English required
• Spanish is a plus
Compensation & Benefits
• Competitive compensation package
• Paid Leave and Paid Sick Leave in accordance with Chicago regulations (up to 80 hours annually)
• Access to a retirement savings program in compliance with Illinois Secure Choice requirements
• Opportunity to lead operations within a premium dining concept
• Professional development and career growth within a dynamic hospitality group
Join Our Team
This is an exciting opportunity for a passionate hospitality leader to oversee the operations of a high-end restaurant while building a strong team and delivering exceptional dining experiences.
If you thrive in fast-paced, high-standard environments and are passionate about operational excellence, we encourage you to apply.
At Ninety Nine Restaurant & Pub we're always looking for great team members to join in the fun and \"Love Where You Work\". In return, we offer flexible work schedules, a great work environment, excellent opportunities for advancement along with the following benefits:
- Training & Advancement - An in-depth & comprehensive training program to ensure our Team Members can develop & grow with us.
- Stability - We have some of the lowest manager & hourly turnover in the industry. That means the team you'll be a part of doesn't change nearly as often as other restaurants.
- Better quality of life - no late night bar hours & flexible schedules!
- Weekly Pay and Paid Vacation vacation eligibility after six months
- Pay & Benefits - Extremely Competitive Salary and Benefits Package including quarterly bonus potential, Medical, Dental, Life, Company-Matched 401k, Short Term and Long Term Disability.
- Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company's 401(k) plan upon reaching 21 years of age.
- Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift
- Strong Culture - welcoming and safe environment where you will Love Where You Work!
- Community - The 99 gives back to the communities we serve in order to promote a greater understanding and respect for diversity
- Respect - We value Team Members from of all backgrounds and always strive to communicate respectfully & cooperatively.
WE ARE COMMITTED TO OUR GUESTS, TEAM MEMBERS & COMMUNITY
Submit your application today, we can't wait to meet you.
Ninety Nine Restaurants is an Equal Opportunity & E-Verify Employer committed to diversity, equity, and inclusion.
Join the Ninety Nine (The 99 Restaurants) team today. This restaurant front of house job for Hosts or Hostesses will focus on guest seating or greeting or reception / reservations duties in which you will be expected to provide great customer service.
Job Description
Restaurant General Manager - Russo's New York Pizzeria (Full-Service)
Location - 5727 westheimer houston tx 77057
Job Type: Full time
About Russo's New York Pizzeria
Russo's New York Pizzeria brings the authentic taste of New York-style pizza and classic Italian dishes to our guests in a warm, full-service dining environment. We combine traditional recipes, fresh ingredients, and a passion for hospitality to create an unforgettable experience for every guest — every time.
We're looking for an experienced Restaurant General Manager with 5 plus years full service restaurant experience to join our team and lead day-to-day operations with excellence, accountability, and enthusiasm. If you're a results-driven hospitality leader with a love for Italian cuisine and proven success in restaurant management, we'd love to meet you!
Key Responsibilities
* Oversee all daily operations FOH and BOH of the restaurant, ensuring smooth service and exceptional guest experiences.
* Hire, train, and develop front- and back-of-house team members to maintain Russo's high standards.
* Manage financial performance — including sales, labor, and food cost targets — to achieve profitability goals.
* Analyze P&L statements, monitor KPIs, and create action plans for continuous improvement.
* Maintain compliance with all health, sanitation, and safety regulations.
* Control inventory, vendor orders, and product quality to minimize waste and costs.
* Lead and motivate your team to deliver consistent, top-quality food and service.
* Execute marketing promotions, local events, and community outreach to grow sales and brand loyalty.
* Handle guest feedback with professionalism and urgency to ensure satisfaction and retention.
* Prepare weekly and monthly operational and financial reports for ownership or corporate management.
Key Performance Indicators (KPIs)
* Sales Growth: Achieve weekly and monthly revenue targets.
* Food Cost %: Maintain 21-23%
* Labor Cost %: Maintain 22-26%.
* Prime Cost: 50% or below.
* Guest Satisfaction: 4.5 average rating or higher.
* Health & Safety Scores: 95%+ on inspections.
* Employee Retention: 75% or higher annually.
* Operational Audit Scores: 90%+ compliance with Russo's brand standards.
Qualifications
* Minimum 3-5 years of experience as a General Manager or Assistant GM in a full-service or casual dining restaurant.
* Experience with Italian, pizza, or franchise restaurant brands preferred.
* Strong background in financial management, labor control, and inventory management.
* ServSafe or equivalent food safety certification required.
* Proven ability to lead, motivate, and develop diverse teams.
* High school diploma required; Bachelor's in Hospitality or Business preferred.
* must be able to work 60 plus hours
* must be able to work weekends
* must be able to speak bilingual
Skills & Competencies
* Leadership and team-building expertise.
* Strong analytical and problem-solving skills.
* Excellent communication and guest service abilities.
* Proficiency in POS and restaurant management software.
* High attention to detail and operational consistency.
* Passion for Italian cuisine and hospitality excellence.
Benefits
* Competitive base salary starting at $55,000 to $65,000
* Meal discounts and potential benefits package.
* Career growth opportunities within the Russo's brand family.
* Supportive, team-oriented workplace culture.
How to Apply
If you're a motivated leader ready to grow with a respected brand, apply today and join the Russo's family!
Apply Now on ZipRecruiter or email your resume to [insert email or application link].
Company Description
Russo's New York Pizzeria & Italian Kitchen
Russo's New York Pizzeria & Italian Kitchen is a full-service Italian restaurant brand known for authentic New York-style pizza, fresh homemade pasta, and traditional Italian recipes made with premium ingredients. Founded on family recipes and old-world techniques, Russo's has built a reputation for quality, consistency, and genuine hospitality.
Company Description
Russo's New York Pizzeria & Italian Kitchen\r
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Russo's New York Pizzeria & Italian Kitchen is a full-service Italian restaurant brand known for authentic New York-style pizza, fresh homemade pasta, and traditional Italian recipes made with premium ingredients. Founded on family recipes and old-world techniques, Russo's has built a reputation for quality, consistency, and genuine hospitality.
THIS IS NOT A REMOTE POSITION- THIS INTERNSHIP TAKES PLACE INSIDE OUR RESTAURANTS.
Panda Restaurant Group is seeking a motivated and dynamic intern to join our team. This is an exciting opportunity to gain hands-on experience in restaurant operations and learn from industry professionals in a fast-paced and dynamic environment. The intern will be responsible for supporting various initiatives within the restaurant operations team and will gain exposure to a variety of functions including but not limited to operations, training, quality assurance, food safety and culinary development.
Here at Panda, growth begins?on day one. From opportunities that help you live your best life to growth opportunities that propel you forward, were all about inspiring better lives. A happy team is a high-performing team. Panda is honored to be the only fast casual restaurant brand awarded as one of the best places to work. Alongside the stellar total rewards package and unparalleled earning and growth potential, our workplace offers a greater sense of belonging, rooted in a people-first and purpose-driven culture.
Responsibilities:
- Support store operations during the shift, ensuring food is prepared with passion, service is provided with heart, and the ambiance is maintained with pride.
- Manage and lead a team of associates during the shift, delegating tasks and providing coaching and feedback to support their growth and development.
- Assist with inventory management, ordering supplies, and ensuring proper food safety and sanitation practices are followed.
- Shadow restaurant managers and team members to gain a deeper understanding of day-to-day operations and provide recommendations for process improvements.
- Successfully complete the assigned modules.
- Other duties as assigned to support the restaurant operations team.
Program Requirements:
- Currently pursuing a bachelor's, in?hospitality, business administration, or a related field; sophomore and junior preferred.
- Must be available to work duration of internship (approx. June-August 2025)
- Must be available to work 30-40 hours/week, for internship duration (approx. June-August 2025)
- Strong leadership skills, including the ability to motivate and manage a team in a fast-paced environment.
- Excellent communication skills and ability to provide clear direction and feedback to team members.
- Proactive and self-starter with ability to work in a team environment.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to work a flexible schedule including weekends and holidays.
Preferred Qualifications:
- Prior experience in the hospitality industry is a plus.
- Student Org Leadership experience is a plus.
- Prior restaurant working hours and Food Safety card preferred.
Benefits:
- Paid internship at a competitive rate
- Hands-on experience in restaurant operations and exposure to various functions within Panda Restaurant Group
- Mentorship and guidance from industry professionals
- Networking opportunities with other interns and industry leaders
- Sick time
- Potential return offer
Compensation:
- Paid internship commensurate with experience related to position requirements
- Upon successful completion of the internship program, some participants may be offered full-time employment which includes competitive salary and benefits package
- Receive college credit (dependent on college/university requirements)
To apply, please submit a resume. Only applicants who are authorized to work in the United States will be considered. Panda Restaurant Group is an equal opportunity employer.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether its impacting our team or the communities we work in, were proud to be an organization that embraces family values.
Youre wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to .
Panda Express managers can have the opportunity to embody an entrepreneurial spirit while learning from a very hands-on and fast-paced environment. As a General Manager, you will be in charge of a $1-2 million business and oversee the development of your team, ensuring guest satisfaction and running a profitable restaurant. From the hiring, managing and directing of associates to achieving financial goals and ensuring the delivery of exceptional guest experiences, you create your own success story. Because of this, Panda also offers a best in class compensation package, including uncapped profit sharing bonuses based on your growth.
To prepare you for success, all Panda leaders participate in a comprehensive 6+ week Store Leadership Training Program to help build the foundation to become a high performing and inspiring Leader at Panda. The program focuses on:
People Development: The ability to hire, train, coach and develop the right talent for your restaurant
Guest Experience: Upholding the highest food quality and guest service standards while developing marketing acumen
Financial: Ability to understand sales growth, cost management, and profit growth
Kitchen Management: Ensure food safety, maintain product inventory and develop the culinary skillset to prepare all entrees at the highest level
Operations: Maintain cleanliness, safety standards, and apply knowledge of all policies, procedures and practices
We offer our Full-Time Management Team:
- Progressive Compensation Package and Excellent Bonus Opportunity
- 5 or more Weeks of Comprehensive Training to prepare you for success
- On-Going Career & Leadership Development
- Medical, Dental, and Vision Insurance
- 401 K with Company Match
- Paid Time Off and Paid Holidays
- Associate Discounts (Panda Express, Hibachi San, Panda Inn plus Theme Parks) and free meals when you work
- Lucrative Associate Referral Bonus
- Pre-Tax Dependent Care Flexible Spending Account
GM starting at $75K/year + bonus. (Potential earning over $100K/year)
AM starting at $58K/year + bonus. (Potential earning over $75K/year)
About us:
Panda Express is part of Panda Restaurant Group, the world leader in Asian dining experiences that also includes Panda Inn and Hibachi-San. At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." Guided by this mission, we are a family dedicated to creating an organization that inspires better lives for our people and our communities in which we serve. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in our genuine family environment that is uniquely Panda.
Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. As America’s favorite Chinese restaurant, Panda Express has close to 2,400 locations globally and continues to grow over 100 restaurants annually.
* Named one of "America's Best Employers"
* Great Place to Work certified
* The Safest Restaurant Chain in the US during the pandemic
Requirements
Restaurant Manager Qualifications
Education and Experience:
- Associate’s degree
- Minimum one to two years of Operations experience
- Some leadership experience
- Must pass Cooking Test annually
- Must be flexible to move to a store within a radius of 50 miles from home
- Work a flexible schedule, including weekends
ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Work space is restricted and employees are expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees may be required to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high.
Panda Restaurant Group, Inc is an Equal Opportunity Employer.
Restaurant Manager Asst
Sales Building & Profitability
- Provides attractive delicious food with excellent service in a clean and inviting environment daily. Increases guest count, suggestive selling, and line movement.
- Supports and implements all marketing programs with excellent products and proper material displays.
- Supports management to control labor costs by monitoring overtime and daily employee hours.
- Assists management with controlling food costs by monitoring waste, order sizes, inventory, production, and cash handling.
Food Knowledge
- Consistently promotes sound food handling practices.
- Regularly takes decisive action to increase knowledge to become an expert in quality food and service.
- Constantly works on recipe knowledge and shares that knowledge effectively.
- Works to develop a critical eye for food presentation and merchandizing.
Guest Service and Employee Relations
- Supports the GM and Associate Manager by utilizing the Guest Services tools and training.
- Responds effectively to guest comments.
- Constantly works at improving responses to guest comments.
- Develops pride in the cafeterias service programs by ensuring team members adhere to organizational standards.
People Skills
- Promotes a positive work environment that assists in maintaining a low turnover rate.
- Promotes training and development by ensuring team members complete required training; assists team members in identifying career growth pathways.
- Delegates authority with effective follow-up.
Facility and Operational Management
- Promotes workplace safety.
- Assists senior management in responding effectively and promptly to corporate requests.
- Recognizes and addresses equipment and facility issues; reports issues to Facilities Director promptly.
- Assists management in maintaining employee records in an accurate and timely manner.
- Regularly takes decisive action to increase knowledge of technical tools and how they improve operational efficiencies.
- Performs store open and close procedures.
Leadership & Development
- Actively takes measures to increase professional development and personal growth.
- Supports training initiatives with staff and management.
- Communicates company mission and vision.
- Models appropriate employee behavior by performing all position responsibilities with integrity.
- Positively encourages feedback and follow-up for self and others.
Required
Preferred
Job Industries
- Food & Restaurant
At Perkins, we take great pride in our service, experience, and feeding folks what they like. It’s the cornerstone of our company and the thing that keeps us going after all these years. With nearly 300 company-owned and franchised locations in 32 states and two Canadian provinces, we’re pretty proud of how far we’ve come. Perkins American Food Co. is franchised by JDK Management Company - a family of hospitality and service companies since 1982.
Do you have a passion for providing guests with an exceptional dining experience? Perkins American Food Co. is looking for a Restaurant Manager who is dedicated, ambitious and seeks opportunities to grow their career. As a Restaurant Manager, you will oversee front-of-house operations, ensure great food and service is delivered to our guests, and manage all front-of-house employees.
The position of Restaurant Manager is a fast-paced role that manages the daily front-of-house operations, including:
- Driving sales, steps of service, and guest satisfaction
- Overseeing the cleanliness of the restaurant and the safety of guests at all times
- Understanding, managing, and practicing safe food-handling procedures
- Assisting with interviewing, hiring, and training front-of-house staff
- All other duties as assigned
Requirements
- High School diploma or equivalent
- A minimum of 1 year of prior management experience in family or casual dining is preferred
- ServSafe Food Manager Certification is preferred
- Excellent communication, interpersonal, and conflict-resolution skills
- Strong planning, problem-solving, and organization skills
- Ability to work in a fast-paced, team-oriented environment
- Ability to lift and carry up to 50 lbs.
- Ability to stand, walk, reach, and bend for extended periods
Benefits
- Competitive Wages - Earn more while doing what you love.
- Weekly Pay - Get your hard-earned money every week.
- 48-Hour Work Week with Flexible Scheduling - Work-life balance is important to us.
- Incentive Plans - Monthly & Quarterly
- Medical, Dental & Vision Plans - We’ve got you covered!
- Life & Disability Insurance
- Paid Time Off & Sick Time - Take a well-deserved break!
- Meal Discounts - Enjoy delicious food on and off the clock!
- 401(k) Savings Plan - Start saving for your future, with a company match.
- Advancement Opportunities - Grow your career with us.
- Commitment to Professional Development
Disclaimer
This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
JDK Management Company participates in E-Verify to confirm the identity and employment eligibility of all newly hired employees. For more information about E-Verify and your rights, please review the E-Verify Posters.
JDK is an Equal Opportunity Employer
The pay range for this role is:
48,000 - 56,000 USD per year(Perkins 3459 Erie South, PA)
PI5c3b570d1e19-38
Writes programs according to specifications provided.
Builds, deploys and maintains programs, Web Site pages and applications.
Develops and improves site navigation and applications.
Responsible for the design, development, and configuration of software systems to meet market and/or client requirements.
Updates, repairs, modifies, and expands existing computer programs.
Writes, tests, and maintains computer programs.
Develops code using Java, C#, HTML, Javascript, or other programming languages.
Responsible for design and development of Java code for a large-scale Federal IT Program.
Provides technical site maintenance and advice on moderately complex issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments.
Prepares functional specifications from which programs will be written and then designs, codes, debugs, and documents programs.
Develops the requirements of a product from inception to conclusion.
Tests, debugs, and refines the software to produce the required product Designs user interfaces of interactive web applications including ADA 508, and cross browser compliance.
Maintains compliance with standards and conventions in developing programs.
Develops required specifications for simple to moderately complex programs or problems.
Conducts systems tests, monitors test results, and takes appropriate corrective action for the non-routine issues.
Creates coded unit tests and works with Testers/Information Assurance to address program and/or security findings.
Prepares required documentation, including block diagrams, logic flow charts and software program documentation.
Minimum Qualifications Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
2+ years of experience with programming or web development activities.
Active Secret Clearance Ability to report to the client site in Annapolis Junction, MD (up to 3x a week) Other Job Specific Skills 2+ years of hands-on Java development experience.
Experience with J2EE or other Java frameworks (e.g.
Spring).
Experience using Java development tools (e.g.
Eclipse, JUnit, Git).
2 years of work experience with Web development technologies (HTML, JSP, etc.).
2+ years of Java development experience in order to build enterprise applications.
2+ years’ experience with using Java development tools (e.g.
Eclipse, JUnit, Git).
Ability to report to the client site in Annapolis, Junction, MD (up to 3x a week).
Experience in a large scale Federal IT Program.
Experience with SAFe Agile delivery framework.
#cjpost Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
2+ years of experience with programming or web development activities.
2+ years of hands-on Java development experience.
2 years of work experience with Web development technologies (HTML, JSP, etc.).
2+ years of Java development experience in order to build enterprise applications.
2+ years’ experience with using Java development tools (e.g.
Eclipse, JUnit, Git).
Active Secret Clearance Ability to report to the client site in Annapolis Junction, MD (up to 3x a week)
Step into a leadership role with the finest view in Tacoma! As the General Manager of Slahal, EQC's premier fine dining venue, you'll bring your passion for exceptional dining experiences to life by leading and inspiring both front and back of house teams.
The Slahal General Manager is an experienced hospitality and operations leader dedicated to creating unforgettable dining experiences in a high-volume, fine dining, and gaming environment. This role oversees all front- and back-of-house operations, ensuring seamless service, operational excellence, and guest satisfaction that reflect the Emerald Queen Casino standard of hospitality. The ideal candidate thrives in a fast-paced, dynamic environment, leading with a balance of strategic vision, hands-on leadership, and deep commitment to community and culture.
Salary range is based on skills and experience. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.
Key Responsibilities:
- Provide profit-driven, hospitality-focused leadership that motivates teams and delights guests.
- Oversee daily front-of-house, back-of-house, and bar operations to ensure consistent, high-quality service delivery.
- Foster a culture of excellence and respect, promoting teamwork, professional growth, and accountability.
- Manage budgets, cost controls, inventory, and payroll to meet financial performance goals.
- Maintain compliance with gaming, alcohol, and food safety regulations, as well as departmental standards.
- Develop and manage staffing schedules, optimizing staff efficiency while maintaining superior guest experiences.
- Lead team training and performance development programs to enhance service standards and retention.
- Partner with executive leadership to implement strategic initiatives and operational improvements.
- Monitor guest satisfaction metrics and resolve issues promptly with professionalism and care.
- Contribute to special projects and support casino-wide hospitality initiatives as assigned.
Minimum Qualifications:
REQUIRED:
• High School Diploma or GED equivalent
• Five years of experience in hospitality management
• Three years of experience in a high-volume, fine dining restaurant environment
• Certified Food Protection Manager certification
PREFERRED
• Bachelor’s degree in Hospitality management or related field
• Gaming experience
• Experience working with tribal entities
Additional education/experience may substitute for the minimum requirements of the position.
Competencies:
The ideal candidate is a proven hospitality professional and hands-on operations leader with exceptional communication, customer service, and team development skills. They bring a comprehensive understanding of restaurant, bar, and culinary operations, supported by strong proficiency in POS systems (such as InfoGenesis), Microsoft Office applications, and inventory management tools. With expertise in P&L management, budgeting, and operational efficiency, this individual demonstrates advanced analytical thinking, time management, and organizational abilities, ensuring the seamless coordination of all front- and back-of-house functions.
A deep knowledge of casino operations, gaming and alcohol compliance, and hospitality regulations is essential, as is the ability to maintain meticulous records and uphold the highest service standards. The successful candidate is adaptable, proactive, and results-oriented, thriving in fast-paced, high-volume environments while motivating teams to deliver superior guest experiences. They exhibit a steadfast commitment to guest service excellence, cultural respect, community values, and continuous improvement, reflecting the spirit of hospitality that defines Emerald Queen Casino.
Physical Requirements:
This role requires the physical ability to sit or stand for up to 10 hours a day in an office or gaming floor environment, with frequent walking, climbing, reaching, bending, crouching, pushing, and pulling. Candidates should possess strong hand-eye coordination, finger dexterity, and the ability to concentrate in loud or busy settings. The position involves occasional lifting of items up to 40 lbs. and working in a smoke-filled environment.
Additional Requirements:
Our facilities operate 24 hours a day, 365 days a year which may require this position to work evening, weekend, and holiday shifts.
All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.