Java House Coffee Kenya Jobs in Usa

Company Description

House of Ladders is a trusted provider of high-quality ladders, scaffold sales and rentals, truck and van equipment, as well as climbing and safety equipment, serving professionals across construction, maintenance, and utility industries. We take pride in offering innovative solutions tailored to meet the unique needs of our clients, supported by our knowledgeable and experienced team. Our commitment to safety and exceptional customer service is at the core of everything we do, ensuring that our products and services meet the highest industry standards. We prioritize building long-lasting relationships and providing reliable equipment for projects of all sizes.

Responsbilities

Daily Operations & Warehouse Support

• Assist with opening/closing the warehouse and maintaining a clean, safe, organized space
• Pull and prepare orders accurately using pick tickets
• Track equipment inventory, rental usage, and locations to ensure accurate records
• Help receive/inspect incoming equipment and update systems

Sales, Orders & Customer Assistance

• Take incoming orders (phone, walk-in, email) and handle counter sales
• Greet customers warmly, listen to their needs, recommend the right equipment/safety solutions, and provide knowledgeable, friendly service
• Ensure customers get the best experience: quick responses, accurate info, follow-ups on deliveries/issues, and resolution of any concerns

Project & Rental Coordination

• Support the Operations Manager in coordinating rentals, deliveries, setups, pickups, and small projects
• Track timelines, equipment availability, and progress to meet customer deadlines
• Manage details like scheduling, documentation (pick tickets, basic invoices), and team communication
• Follow through meticulously to guarantee on-time, high-quality service and customer satisfaction

General Duties

• Use computer systems for orders, tracking, and basic documentation
• Operate forklift safely to move/load equipment (experience preferred; training available)
• Drive company vehicle for local support as needed

Qualifications

• Strong Operations Management skills to efficiently oversee projects and processes.
• Excellent Communication and Customer Service skills to maintain professional interactions with clients and partners.
• Proficient Analytical Skills for problem-solving and decision-making in a dynamic environment.
• Experience in Administrative Assistance to manage documentation, scheduling, and task organization.
• Strong organizational skills and the ability to prioritize multiple responsibilities.
• Proficiency in project management tools and software is a plus.
• An associate or bachelor’s degree in Business Administration, Operations, or a related field is preferred.

Salary: $48,000 – $65,000 per year, depending on experience and qualifications.

Benefits: Health insurance, 401(k), and paid time off.