Cafe District Operations Director

The Anodyne Coffee District Café Operations Director leads the performance, growth, and culture of all cafés within their market. This role provides direct leadership to Café General Managers and the Market Education Manager, guiding teams to deliver strong financial results, high engagement, and exceptional guest experiences.

This leader brings company strategy to life by coaching and empowering café leaders to understand and own their business — including sales performance, labor management, inventory, and operational standards. At the same time, they cultivate strong, people-first team cultures rooted in FairWave’s values.

The District Café Operations Director partners closely with cross-functional teams including Marketing, Education, Bakery & Food, HR, Accounting, Purchasing, Logistics, and Production to ensure alignment and successful execution of company initiatives.

As both a culture ambassador and operational champion, this leader drives consistency, accountability, and sustainable growth across the market while helping teams deliver remarkable coffee experiences every day.

Salary - $75,000 base plus quarterly bonus potential

Responsibilities

·        Accountable for analyzing and monitoring the sales and expense figures for each store under you.

·        Participate in budget planning for the new business year and provide feedback to your next-level Leader and Accounting when requested to ensure the budget developed will meet your departments needs.

·        Tasked with maintaining strong vendor relationships and reporting vendor concerns to your Direct Leader in a timely manner.

·        Ensure leaders are trained in conducting proper inventory and audit/count processes, in alignment with accounting protocols, to support accurate reporting and positive café financial performance.

·        Engage and manage Café Managers on a daily basis as needed and will hold meetings with Café Managers on a bi-weekly/monthly basis.  

·        Conduct quarterly conversations with Café Managers.

·        Conduct monthly 1:1s with Café Managers

·        Support and guide Café Managers in how they develop, coach, and recognize their teams, reinforcing FairWave expectations around feedback, growth, and accountability.

·        Serve as a culture ambassador for FairWave, championing FW initiatives, priorities, and values while effectively cascading key messages and updates to teams in a clear, consistent, and engaging way.

·        Tasked with managing daily/weekly operational and labor goals, holding your Leaders accountable for meeting these standards, and working with them 1:1 when standards are not being met.

·        Accountable for owning the full Team Member life cycle for the Café leadership seats. 

Qualifications

·        Multi-Unit Leadership -3–5 years of experience overseeing at least 4 locations, directly managing GMs and driving consistent performance.

·        Experience managing in a unionized environment, including working withing CBAs is preferred.

·        Proven experience managing P&L, labor, and controllable costs and translating data into action

·        Ability to lead by example using a hands-on, shoulder-to-shoulder work ethic.

·        Strong customer service skills

·        Comfortable leading teams through change while maintaining performance and engagement.

·        Passion for locality and the communities in which we live and work.

·        Prior café or coffee shop experience a plus.

. Ability to travel when needed.