Jamison Professional Services Jobs in Usa

Position Title: Senior Salesforce Engineer- Financial Services Cloud Locations: Rockford_IL Time Type: Full time Req ID: JR1200-Rockford_IL At Midland, we’re proud to be a little different.

You can see it in our bright orange signs-but there’s more to it than that.

With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions.

For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success.

And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead.

We’re innovating and optimizing our services to ensure we stay unique
- providing strength you can count on with heart you can feel.

You might say we’re unlike any other bank.

And you’d be right." At Midland States Bank, base salary is one component of our Total Rewards program.

Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.

This position offers additional compensation in the form of short-term incentives (i.e.

bonus and/or commission) and may include long-term incentives (i.e.

stock awards).

Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.

Incentives and benefits are subject to eligibility requirements.

Salary Range: $88,000-$130,000/annually Position Summary This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank.

The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality.

The Senior Solutions Engineer reports to the Team Lead
- Salesforce.

Responsibilities: Design and architect scalable and efficient Salesforce Financial Services Cloud solutions aligned with business needs.

Evaluate and recommend technical solutions, including AppExchange products, to enhance functionality.

Manage Salesforce system administration: custom objects, fields, layouts, validation rules.

Implement automation: workflows, approval processes, and rules to streamline operations.

Ensure data governance: audits, data management, and quality standards adherence.

Design and execute test plans for solution validation.

Lead Salesforce integrations ensuring consistency and information flow across systems.

Collaborate with stakeholders to evaluate integration needs and maintain implementations.

Provide technical mentorship to junior team members and serve as a subject matter expert.

Support automations, workflows, and approvals for Sales Cloud, Service Cloud, and Marketing Cloud.

Share best practices, industry trends, and new features with the team and contribute to the development of internal knowledge resources.

Stay current on Salesforce updates and industry best practices.

Be task-focused and adaptable in a dynamic work environment.

Present ideas clearly and concisely to technical and non-technical audiences.

The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.

May require work in a Midland office to ensure collaboration and support of internal and external customers.

Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Other duties as assigned.

Requirements: Bachelor’s degree in Computer Science, Management Information Systems, Accounting, Finance, or related field.

Minimum 7 years of Salesforce experience, including 3 years with Financial Services Cloud or related financial implementations.

Experience with Salesforce Industries OmniStudio and deployment in banking environments.

Knowledge of sales and marketing methodologies including account/territory/opportunity management, demand generation, and lead nurturing.

Experience with Salesforce tech stack (administration, JavaScript, Lightning Design System, Apex, Visualforce).

Experience with analysis/reporting tools such as Salesforce, SAS BI, MS BI, or Tableau.

Salesforce certifications (e.g., Admin, Advanced Admin, Platform) preferred.

Ability to diagram customer processes and recommend effective changes.

Ability to manage multiple priorities in a dynamic, fast-paced environment.

Strong communication skills (written, verbal, and presentation).

Excellent organizational and time management skills.

or similar CRM proficiency.

Understanding of customer and partner relationship strategies.

Knowledge of the customer journey and ability to map touchpoints to the sales process.

Basic understanding of API and REST.

Basic knowledge of database architecture.

Experience in ITIL or formal SDLC methodologies.

Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.

Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Experience with the sales process, cycles and methodology, including: Familiarity with Salesforce Industries OmniStudio Framework.

Experience migrating Salesforce orgs or deploying FSC in a banking or financial institution.

Account/territory management Opportunity management Contact management Business development Professional services Partner management Technical consulting Service engineering Experience with marketing activity, including: Demand generation Lead nurturing Customer profiling Social & digital media Campaign influence tracking Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

We’re proud to be an Equal Opportunity and Affirmative Action employer.

At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions.

In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 88 Yearly Salary PI400a89af37d1-25448-38959719

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA

Job Duty 1 -
Perform duties related to professional field assignment.

Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.

Job Duty 3 -
Provide input to department policies and procedures.

Job Duty 4 -
May provide input to and administer project timelines and budgets.

Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.

Required Experience
Up to two years of job related experience

SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Key Responsibilities

• Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
• Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
• Provide polished, high-touch service to all visitors and external guests
• Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
• Train and support team members on established processes, tools, and workflows
• Foster a collaborative team environment where ownership and accountability are shared across all agents
• Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times

Qualifications

We’re interested in candidates who:

• Communicate clearly and professionally, both verbally and in writing
• Consistently deliver exceptional customer service and take pride in exceeding expectations
• Demonstrate sound judgment and the ability to assess situations and take initiative independently
• Has had previous management or lead experience in a customer support role

And who have:

• A high school diploma or equivalent
• At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment
• Administrative experience, preferably within a professional services or corporate setting

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Our client, a professional services firm, is seeking a temporary office services associate to support their team!

This position starts asap and will last for about 2 months.

Location: Buffalo, NY

Hours: 8:00am - 5:00pm

*Fully Onsite

Responsibilities:

• Provide high-level customer service to employees and guests across all communication channels.
• Welcome guests, collect visitor information, and coordinate with hosts and building security to manage access.
• Serve as the main point of contact for client requests, ensuring a smooth and positive daily workplace experience.
• Build strong relationships with clients by understanding their needs and proactively offering support.
• Coordinate and support meetings, ensuring rooms are properly set up (lighting, AV, supplies, temperature, catering, etc.).
• Maintain oversight of the concierge experience and ensure service quality standards are met.
• Collaborate with team members and cross-train staff on day-to-day workplace operations.
• Conduct and oversee floor walks to ensure common areas are clean, organized, and well stocked.
• Manage supplies, expenses, packages, and deliveries, ensuring items are secured and properly handled.
• Submit work orders and coordinate with facilities to resolve maintenance issues.
• Assist with access cards, keys, and general building inquiries (mailroom, bike storage, loading dock, etc.).
• Maintain a secure, professional, and welcoming environment for all employees and guests.
• Handle sensitive inquiries professionally and escalate when additional support is needed.

Qualifications:

• 1-3 years of relevant experience
• Well organized and detail oriented
• Ability to work alongside a team
• Strong communication skills

Please submit your resume for immediate consideration.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Career Opportunity: Food Services Representative with Buckeye Community Schools in Marion, Ohio

Website: you have experience preparing and serving food to large groups in an educational environment? Are you searching for a mission focused position to make an impact? If yes, we encourage you to apply.

Buckey Community Schools is looking for a Food Services Representative who supports the preparation, service, and sanitation of meals to ensure students receive nutritious food in a clean, safe, and efficient kitchen environment. This role assists with food preparation and storage, meal service, equipment operation, cleaning and sanitizing of work areas, and inventory support, while following all food safety regulations and contributing to a positive, team-oriented kitchen operation.

Job Responsibilities: The following skills and duties are representative of performance expectations. A reasonable accommodation may be provided to enable a qualified individual with a disability to perform the essential functions.

• Prepare, serve, and store meals safely.
• Clean and maintain kitchen areas, dishes, and equipment.
• Operate commercial kitchen equipment.
• Stock supplies, monitor inventory, and receive deliveries.
• Follow recipes, portion control, and nutrition guidelines.
• Maintain food safety logs and documentation.
• Provide professional service and teamwork.
• Report on safety or equipment issues and perform other assigned duties.

Working Conditions:

• Potential for exposure to blood borne pathogens and communicable diseases.
• Exposure to student exuberance and commotion.
• Periodic evening, early morning, or occasional weekend work to support school events, special programs, or operational needs.

Physical Requirements:

• Stand and move throughout a commercial kitchen for extended periods.
• Perform repetitive motions; reach, bend, and stoop as needed.
• Lift, push, or pull items and equipment up to 30 pounds.
• Work in hot, cold, and variable temperature environments.
• Climb step stools or ladders to access storage areas.
• Visually inspect food, labels, temperatures, and safety conditions.
• Tolerate moderate to high noise levels.
• Use manual dexterity to operate kitchen equipment and a computer.
• Read, follow written instructions, complete documentation and communicate clearly with others.

Qualifications:

• 1 + years of cooking experience.
• Ability to work independently and in a collaborative environment.
• Knowledge of kitchen safety protocols, food temperature requirements, kitchen appliances, equipment, and tools.
• Microsoft Office 365 – Word, Excel, PowerPoint, Outlook, Google Suite, Apple Products.
• Completion of food safety or sanitation training (e.g., ServSafe or equivalent), preferred.
• Experience working in a commercial or institutional kitchen (e.g., school, healthcare, childcare, or cafeteria setting).
• Experience following food safety, sanitation, and hygiene standards (e.g., ServSafe-aligned practices).
• Experience operating commercial kitchen equipment (e.g., ovens, slicers, dishwashers).
• PIC Serv Safe Certification, preferred.
• Active State Board of Education Rapback Enrollment, preferred.
• Allergen Awareness Training or Certification, preferred.
• CPR and First Aid Certification, preferred.

The New Leaf Organization is a non-profit Community Management Organization whose mission is to play a major role in the revitalization of the communities it serves by offering an educational option to those at risk of not graduating high school. Our goal is to work cooperatively with local businesses and organizations to revitalize the educational and economic needs in each community. In doing so, we will offer not only the ability for students at risk of not graduating high school to earn a diploma, but to offer work readiness and college preparedness skills for continued growth. This type of human capital investment creates a sustainable workforce for local communities, the United States, and global markets.

Apply online at or email

EEO/M/F/D/V. No third-party applications please.

New leaf Organization is an equal opportunity employer offering employment without regard to race, color, religion, sex, gender identity or expression, military or veteran status, national origin, age or disability. The board requires that employees comply with the statutory responsibilities cited in the Ohio Revised Code, the rules and regulations of the Ohio Department of Education, and all local and federal mandates. New Leaf requires that employees remain free of any alcohol or non-prescription controlled substance abuse in the workplace throughout their employment. This job description does not imply that these are the only duties and responsibilities to be performed. This job description is subject to change in response to negotiated agreements, funding variables, emerging technologies, improved operation procedures, productivity factors, and unforeseen events.

Office Services Assistant

-On-Site Contract Position (Lower Manhattan)

RedStream Technology is recruiting for an energetic, detail-oriented Office Services Assistant to provide on-site support for a prestigious global management consulting company. Our client’s office services team performs a variety of activities that collectively contribute to the functionality and appearance of the office.

The Office Services Assistant will play an integral customer service-focused role supporting office services, facilities, reception, on-site technical support, event management, and connectivity.

Responsibilities:

• You will perform a variety of on-site administrative and hands-on/physical duties, including but not limited to, cleaning of conference rooms, common areas, offices, desks and café/communal areas; and moving of furniture and equipment to support meetings, events, and daily office use.
• Manage room bookings, meeting and events requests, and set up rooms as needed.
• Provide reception coverage, including greeting/escorting guests, coordinating recruiting/interview days, room bookings, etc.
• Provide mailroom support, including processing/sorting mail, receiving and preparing packages for shipment.
• Operate duplicating and binding equipment, which may have tight deadlines.
• You will be an integral part of the Seattle Office Services team, sharing responsibility for ordering catering, handling food and beverage setup for in-office meetings, managing kitchen and office supplies inventory, and ensuring kitchen and café cleanliness, including dishware.
• Work with the team to proactively identify potential facilities-related issues and opportunities for improvement and liaise with building management and external vendors for solutions, i.e., HVAC, janitorial services, electrical, and various repairs.
• In this role, you will also serve as a point of contact for IT to assist with basic IT responsibilities and help deploy office technology equipment.

Qualifications

• 4-year degree preferred; hospitality background strongly encouraged
• 1-2 years general office experience preferred, ideally in a professional services environment
• Strong initiative and positive attitude (proactive, collaborative, service-minded, hands-on mindset)
• Ability to expand role beyond responsive support to proactive contributions and ownership for administrative tasks; ability to work independently
• Excellent judgment/decision-making skills; high tolerance for ambiguity
• Strong communication skills, both oral and written
• Excitement to cultivate strong relationships with colleagues, energized by working in a collaborative team environment
• Proficiency in MS Word, PowerPoint, Excel and Outlook preferred; ability to learn other applications
• Flexibility to work overtime occasionally, particularly for events
• Ability to lift 50 pounds is required, will need to be able to move larger and heavier objects like furniture.

Location: Washington, DC / DMV Area

Compensation: Varies by role and experience

Schedule: Full-time and contract opportunities available

Overview

NRI Staffing is actively seeking experienced Administrative Professionals for multiple clients across the legal, medical, residential real estate, and professional services industries. We are looking for organized, detail-oriented individuals who can support busy teams, manage office operations, and ensure day-to-day administrative functions run smoothly.

These opportunities may include roles such as Administrative Assistant, Executive Assistant, Office Manager, Legal Administrative Assistant, Medical Administrative Assistant, and Property Management Administrative Support.

Key Responsibilities

• Provide administrative support to executives, attorneys, physicians, property managers, or office leadership
• Manage calendars, schedule meetings, and coordinate appointments
• Prepare correspondence, reports, and documentation
• Maintain filing systems, records, and databases
• Handle incoming calls, emails, and client inquiries professionally
• Coordinate travel arrangements and meeting logistics when required
• Assist with office operations including supply management, vendor coordination, and internal communications
• Support billing, invoicing, or basic reporting functions depending on the industry
• Maintain confidentiality when handling sensitive information

Qualifications

• Bilingual Spanish required
• 2+ years of administrative, executive assistant, or office management experience preferred
• Experience in legal, medical, residential real estate, property management, or professional office environments is highly desirable
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to manage competing priorities in a fast-paced office environment
• Professional demeanor and strong customer service mindset

Work Environment

Positions may be onsite, hybrid, or remote, depending on the client and role. Most opportunities are located in the Washington, DC / DMV area.

About NRI Staffing

NRI Staffing partners with organizations across multiple industries to identify and place top administrative and operational talent. We work closely with both candidates and employers to ensure strong long-term matches.

Equal Opportunity Employer

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level!

Qualifications For Client Services Manager (CSM)

High integrity

Positive attitude

Excellent communication skills

Solution-oriented

Eager / Competitive

Ability to thrive and collaborate in a fast-paced environment

Bachelor's Degree, preferred

Primary Duties And Responsibilities

-Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs

Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates

-Responsible for on-call duties during non-business hours and weekends as needed.

Matches and evaluates candidate skills to client and consumer needs through screening and interviewing

-Completes necessary reference checks on candidate's background and work experience

Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts

-Negotiates salary, terms and conditions of employment with candidates, schedules direct care workers and field staff for initial placement and ongoing assignments

-Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate

-Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities

-Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance

-Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record

-Incorporates direct care worker and field staff retention strategy into daily routine

-Responsible for learning all functionalities and operations of the branch office, Adheres to and promotes company policies and procedures

-Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads

-Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines

-Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws

-Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines

-Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability

-Performs other duties as necessary

Benefits

Health Insurance Packages

Paid Time Off

401K

Schedule

Additional Compensation

Weekly Commission

Weekly On-Call Pay

Bonuses

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS