It Resources Jobs in Usa

12,834 positions found — Page 15

Manager, IT Supply Chain Systems
Salary not disclosed
Egg Harbor Township 4 days ago
Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation.

You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal We are leaders and owners of our business success.

Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount Responsibilities Spencer's & Spirit Halloween is looking for a self-motivated and driven IT manager with supply chain experience to contribute significantly to systems and process-related changes required to support our growing business model.

This role will be responsible for leading a small team, while supporting current technological initiatives and help drive design decisions for our future roadmap.

Responsible for managing the design of, delivering and maintaining supply chain-related systems (Warehouse Management System (WMS), 3PL scanning, Material Handling Equipment (MHE), and related integrations) that combines technology with business processes to help transform our business to the highest levels of performance Report on all activities associated with the health, performance and reliability of all servers and services utilized by the supply chain-related systems, including capacity planning, availability trending, and application performance Prioritization of all application support activities including but not limited to: 3PL data processing, logistics related EDI feeds and our Infios WMS and WCS Provide close liaison with project teams and business to ensure the smooth transition of new applications, systems and initiatives into the production environment Lead multiple simultaneous IT projects and initiatives Research and provide strategic direction on use of new products/technology including new applications, new handheld technologies and associated hardware to support deployment for the logistics team Proactive monitoring of all systems for quick resolution (during and after hours) by adhering to notification and escalation procedures Assist with annual PCI audit ensuring systems meet security requirements, along with the annual internal/external audits and remediation Other related duties as assigned Qualifications Bachelor's degree in Computer Science, Systems Analysis, Information Technology or a related study, and 10 years IT experience with a minimum of 1-2 years supply chain application management experience (WMS and WCS), or equivalent combination of education and experience Experience with Infios (Koerber / Highjump) WMS, preferred Experience managing a small team of associates, external consultants and external vendor relationships Prior experience working in a high intensity retail environment, preferred Technical proficiency and knowledge with the following: Microsoft SQL Server for query development and problem resolution Integration tools such as, scripting, ETL, and integration packages Disaster recovery planning and testing WiFi network management and support Experience using these or similar tools: Atlassian tool set (Ops Genie, Jira) Solarwinds Mulesoft Zabbix Knowledge of support systems for servers, PCs, laptops, and mobile devices Must demonstrate a proven ability to set targets and monitor achievements in delivering quality infrastructure services to users and application teams.

Excellent verbal and written communications skills including the ability to present and discuss technical information in a way that establishes rapport, persuades others, and promotes understanding The pay range reflects the potential base salary range for this role.

Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range $125,000
- $145,000
Not Specified
IT Field Engineer
Salary not disclosed
Cheboygan, MI 4 days ago
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The IT Field Engineer is responsible for delivering on-site technical support, installing and maintaining IT systems, and ensuring the reliability and performance of hardware, software, and network infrastructure across multiple business locations. This role requires hands-on expertise with systems such as Windows OS, enterprise networking, and cloud-based tools. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to providing exceptional service in dynamic field environments.

As an IT Field Engineer, you will:


  • Deploy servers, network switches, desktops, laptops, printers, and other devices.
  • Configure routers, switches, firewalls, and wireless access points.
  • Support network infrastructure, including LAN/WAN connectivity.
  • Diagnose and repair malfunctioning equipment such as desktops, laptops, printers, and servers.
  • Perform routine maintenance and upgrades to ensure optimal system performance.
  • Assist with IT asset inventory and lifecycle management.
  • Document service activities, system configurations, and technical resolutions.
  • Ensure compliance with company IT policies and security protocols.
  • Travel to company sites as required, sometimes on short notice.
  • Represent the IT department professionally during field visits.
  • Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned.


Qualifications:


  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 1+ years of experience in IT support or field engineering roles.
  • Strong knowledge of Windows operating systems, networking fundamentals, and common enterprise software.
  • Experience with hardware installation, system imaging, and remote support tools.
  • Excellent troubleshooting and diagnostic skills.
  • Strong interpersonal and communication abilities.
  • Valid driver's license and willingness to travel.


Benefits:


  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PT0 & 11 1/2 Paid Holidays


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled
Not Specified
Manager of IT Infrastructure and Cybersecurity
Salary not disclosed
Sartell, MN 3 days ago
DeZURIK is seeking a Manager of IT Infrastructure & Cybersecurity to lead and protect the technology backbone that supports our multi-site manufacturing and office operations. This role blends strategic leadership with hands-on expertise to ensure our networks, systems, and data are secure, resilient, and ready to support high-performance operations across the enterprise.

In this role, you'll oversee enterprise-wide IT infrastructure, including LAN/WAN architecture, secure remote access, cloud connectivity, and high-availability networks that support manufacturing automation systems. You'll lead cybersecurity strategy and operations-developing policies, strengthening threat detection and incident response, administering NIST-aligned cybersecurity programs, and driving awareness and training across sites.

You'll also supervise a distributed IT team, partner with plant IT contacts, manage external service providers, and collaborate across the organization to support acquisitions, archived ERP systems, and the long-term digital roadmap. Ensuring compliance with internal controls and external frameworks (such as NIST and CMMC) while reducing operational risk will be central to your success.

What You Bring:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 7+ years of IT infrastructure experience, including 3+ years supporting multi-site or hybrid environments.
  • Strong knowledge of manufacturing and OT/IT network integration and industrial cybersecurity.
  • Experience managing Microsoft tenants and M365 environments; familiarity with Cisco, Fortinet, or similar technologies.

Preferred experience includes MES/SCADA environments and certifications such as M365, CISSP, CCNP, or CISM.

DeZURIK offers a competitive base salary in the $127,647 to $159,559 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.

Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

DeZURIK, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Join us and help secure the systems that keep our operations-and our people-moving forward.

#LI-JW1
Not Specified
IT Business Operations Manager
Salary not disclosed
Omaha, NE 2 days ago

The Information Technology Business Operations Manager plays a crucial role in managing and optimizing financial processes, ensuring efficient operations, and supporting vendor relationships within the IT Organization. This position involves handling invoicing, payments, contract tracking, and financial analysis and reporting.



  • At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  • Financial Management:

    • Billing and Payments:

      • Internal Billing Generation: Create accurate billing for services provided by internal IT teams or external vendors to campus departments.
      • Payment Coordination: Ensure timely payment processing, coordinating with finance and accounts payable.
      • Payment Tracking: Maintain records of payments made and reconcile any discrepancies.

    • Budget Planning and Analysis:

      • Budget Planning: Collaborate with finance to draft and monitor IT budgets, considering operational needs and strategic goals.
      • Financial Analysis: Analyze spending patterns, monitor variances, and provide insights to optimize budget allocation.
      • Forecasting: Use historical data to forecast future IT expenses along with keeping track of new impacts rolling off capital projects.

    • Reporting & Monitoring

      • Monitor all IT accounts to ensure proper billing and charges are done and any necessary corrections or reallocations are made timely.
      • Identify areas of overspending and report to management for action/decision.
      • Develop reports where necessary to communicate current state of finances.

    • Cost Optimization:

      • Expense Reduction Strategies: Recommend ways to reduce operational costs (e.g., cloud cost optimization, license consolidation, process improvements).


  • Contract Tracking and Routing:

    • Contract Management:

      • Contract Inventory & Maintenance: In alignment with Strategic Sourcing, maintain a centralized contract inventory, including details like contract start/end dates, terms, and stakeholders.
      • Renewal Alerts: Track contract milestones, renewals, and terminations. Set up reminders for contract renewals and initiate renewal processes.
      • Termination Coordination: Facilitate contract terminations when necessary.
      • Collaborate with legal teams to ensure compliance where necessary.

    • Routing and Approvals:

      • Facilitate contract routing for approvals.
      • Coordinate with relevant stakeholders during the contract lifecycle.


  • Vendor Engagement:

    • Vendor Relationship Management:

      • Interact with vendors and address issues or changes.
      • Participate in vendor onboarding and establishment.
      • Evaluate vendor performance and provide feedback where necessary.
      • Address any related issues promptly.

    • Vendor Billing:

      • Review vendor invoices, validate charges, and process payments.
      • Ensure timely payment to vendors.
      • Resolve billing discrepancies.


  • Operational Efficiency:

    • Process Improvement:

      • Workflow Streamlining: Identify bottlenecks in operational processes (e.g., procurement, approvals) and propose improvements.
      • Automation: Implement automation tools to streamline routine tasks (e.g., invoice processing).

    • Internal Billing:

      • Chargeback Mechanism: Allocate IT costs to relevant departments based on usage.
      • Transparency: Communicate internal billing details to stakeholders.

    • Allocate costs appropriately across departments.


Qualifications:



  • Bachelor's degree in business administration, Finance, or related field.
  • Relevant experience (1-3 years) in financial management, contract administration, or business operations.

Knowledge, Skills, and Abilities:



  • Proficiency in financial software and tools (e.g., Excel, accounting software).
  • Financial Acumen: Understanding financial statements, budgeting, and cost management
  • Strong analytical skills and attention to detail.
  • Excellent communication (both written and verbal) is crucial for collaborating with teams and stakeholders.
  • Problem-Solving: must be adept at analyzing complex situations and finding practical solutions.
  • Experience in an university environment is beneficial.
  • High Adaptability
  • Experience in negotiation with vendors and stakeholders is preferred.
  • Networking: Building professional relationships is essential for growth.
  • Risk Management: Identifying and mitigating risks related to vendor and compliance issues. This includes understanding legal and regulatory requirements
Not Specified
IT Associate
🏢 Gotham
Salary not disclosed
New York, NY 2 days ago

About Us

“Good design elevates everything.” — Joanne Wilson, founder of Gotham

Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.

The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!

At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.


Job Description

Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.

The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.


Expectations, Duties, and Responsibilities

  • Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
  • Provide technical leadership and hands-on support for hardware, software, and network systems.
  • Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
  • Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
  • Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
  • Manage device management systems and maintain inventory of company technology assets.
  • Oversee onboarding and offboarding processes including device provisioning and account management.
  • Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
  • Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
  • Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
  • Maintain and support Shopify backend systems and integrations as needed.
  • Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
  • Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
  • Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
  • Provide IT support and infrastructure setup for new store openings and expansion initiatives.
  • Travel to store locations as needed to support technology operations.


Skills & Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong experience managing and maintaining IT systems in a multi-location environment.
  • Familiarity with operating systems including Windows, macOS, and Linux.
  • Experience with device management systems and IT asset tracking.
  • Familiarity with Google Workspace administration.
  • Experience administering collaboration tools such as Slack.
  • Knowledge of Shopify backend systems or e-commerce platform administration.
  • Interest in or experience implementing AI tools or automation technologies.
  • Strong troubleshooting and analytical problem-solving skills.
  • Excellent communication and interpersonal skills with the ability to collaborate across departments.
  • Ability to prioritize and manage multiple projects in a fast-paced environment.
  • Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.


Preferred Qualifications

  • Experience in the cannabis industry.
  • Experience supporting Shopify store operations, integrations, or apps.
  • Experience evaluating and implementing emerging technology solutions.
  • Experience supporting retail or multi-location environments.


Physical Requirements

  • Ability to sit or stand for extended periods while working at a computer.
  • Ability to lift and move equipment up to 25 pounds.
  • Ability to travel between store and office locations as needed.
  • Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.
Not Specified
Government IT Recruiter
Salary not disclosed
Sterling, VA 2 days ago
Government It Recruiter

At Elite Government Strategy, we are looking for an experienced Government IT Recruiter to join our agency team - ideally someone who has experience working within Information Technology (IT) recruiting. It's a challenging, fast-moving candidate-driven market, so the ideal candidate should be highly motivated and tenacious enough to keep up with the pace. We are looking for someone who is willing to learn and keep up-to-date with the latest technological developments that influence our clients' hiring needs. If you are looking to take your career to the next level and maximize your growth potential, then this is the right opportunity for you.

Objectives of this Role:

  • Source senior level, highly specialist candidates for leading Government Integrators
  • Screen and interview candidates to ensure we put forward the best quality candidates to clients
  • Consult with clients on overall hiring strategies and tailor your approach accordingly
  • Keep up-to-date with latest industry trends to ensure candidates can be evaluated against industry standard assessments
  • Build and develop your client portfolio, providing expert consultation to ensure repeat business
  • Generate new leads and clients using your network of contacts
  • Network online and offline with potential candidates to promote our employer brand and ensure we attract the best professionals

Daily and Monthly Responsibilities:

  • Liaise with clients to understand role requirements in order to source the most suitable candidates
  • Write and post technical job descriptions on specialist IT job boards, social media and any other relevant channels
  • Source, screen and compile a shortlist of qualified candidates for various technical roles
  • Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
  • Maintain and grow a candidate CRM to ensure a solid pipeline of qualified candidates - ensuring candidate data is kept updated
  • Participate in tech conferences and meetups to network with IT professionals
  • Keep up-to-date with new technological trends in order to form strategic conversations with clients on future hiring needs

Skills and Qualifications:

  • Proven work experience in recruitment - ideally as a Government Technical Recruiter
  • Hands-on experience with various interview formats (e.g. Teams, Zoom, Google Hangouts)
  • Technical expertise with an ability to understand and explain job requirements for IT roles
  • Experience using LinkedIn Talent Solutions to source quality candidates
  • Excellent verbal and written communication skills
  • Strong tenacity and ability to build a solid network

Preferred Qualifications:

  • Degree in HR, communications, marketing, business or similar
  • 2 years IT or Tech recruitment experience in a full-desk recruiting position
Not Specified
Managed IT/Security/Voip/ Sales Account Executive
Salary not disclosed
Schertz, TX 2 days ago

Job Description

Job Title: Sales Account Executive

Department: Sales

Reports To: VP Sales and Marketing

FLSA Status: Exempt

Location: San Antonio, TX


POSITION SUMMARY


Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals

We are expanding our sales team in the San Antonio, TX area. Great compensation, career progression and work-life balance. The ideal candidate is a motivated, well organized individual who has two years or more experience selling Managed Services such as (VoIP Phone services and systems, data storage and backup and managed services for email) into the SMB Market.

KEY RESPONSIBILITIES:


Develops and expands a portfolio of corporate clients by networking and marketing

Assesses client IT needs and makes recommendations, including IT equipment and service packages

Prepares sales visits and presentations to pitch product, service, and combination packages to clients

Demonstrates IT equipment to highlight product benefits

Negotiates sales, package discounts, and long-term contracts with clients

Provides technical advice after sales

Establishes sales goals and implements a plan to meet those goals

Tracks progress toward goals and documents sales performance

Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research

Answers questions, describes benefits, and discusses pros and cons of various competing products or services

Gains familiarity with the IT industry, and stays updated on trends and innovative products

Creates marketing literature and web-based features to promote products and time-sensitive sales

Attends trade exhibitions and industry events to learn about cutting-edge products and sales

Works for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations

Learning the products and services offered, including the sales terms

Setting targets for the sales department

Collaborating with the marketing department to prepare common strategies

Drives full sales cycle from beginning to end to win new logos and grow share of wallet in accounts

Develops and fosters client relationships to grow customer base

Develops and expands a portfolio of corporate clients by networking and marketing Assesses client IT needs and makes recommendations, including IT equipment and service packages

Prepares presentations to highlight product and service packages to prospects Requirements:

REQUIREMENTS:


Minimum Associates degree or a combination of Sales Training and relevant experience in Marketing, Business Administration or an equivalent Sales role

A minimum of 2 years’ experience in a similar role.

Two years of experience selling one or more of the following, VoIP phone services and systems, data storage and backup, managed services for email, security access and control, Previous experience in a quota carrying role Excellent written and verbal communication

Demonstrated ability to meet monthly sales quotas.

Capacity to manage various sales initiatives and projects while adhering to tight deadlines.

Excellent negotiation and leadership skills.

Organizational and analytical skills

Outstanding written and verbal communication skills

Critical Thinker with excellent Interpersonal Communications

High Energy and outgoing

HOURS / WORKING CONDITIONS:


Monday – Friday during normal business hours of 8:00am – 5:00 pm.


Job Location – This position will be based in either San Antonio

Candidate must be located in the San Antonio / Austin area. Base + Commission

Not Specified
Senior IT/OT Infrastructure Integration Engineer
✦ New
Salary not disclosed
Sanford, NC 1 day ago

Job description

Senior IT/OT Infrastructure Integration Engineer

We are seeking a highly skilled Senior IT/OT Infrastructure Integration Engineer to support the planning, implementation, and execution of infrastructure for a new manufacturing site. This is a hands-on, technical execution role—not a managerial position.

In this capacity, you will serve as a technical integrator, ensuring seamless alignment across infrastructure domains including networking, servers, cybersecurity, automation, validation, and cloud integration. The role spans both manufacturing operations and corporate office environments, requiring deep expertise across IT/OT architectures in regulated settings.

The ideal candidate brings proven, real-world experience delivering infrastructure solutions within GxP-regulated manufacturing environments, with the ability to operate effectively across on-premises, hybrid, and segmented IT/OT ecosystems. This role requires ownership from strategic planning through hands-on implementation, technical support, and ongoing infrastructure evolution.


Key Responsibilities

  • Provide technical oversight and quality assurance for IT/OT infrastructure deployment, including networks, servers, storage, backup, disaster recovery, and segmentation
  • Review and validate High-Level and Low-Level Designs (HLD/LLD)
  • Ensure alignment with Purdue Model segmentation, zero-trust architecture, and regulatory compliance standards
  • Coordinate cross-functional dependencies with Automation, MES, LIMS, SCADA, and laboratory systems teams
  • Support integration between on-premises infrastructure and enterprise/cloud environments (Azure hybrid)
  • Validate configuration standards, system hardening baselines, and network segmentation controls


Technical Skills & Expertise

The ideal candidate will have strong proficiency in:

  • IT/OT network architecture and segmentation
  • Network security controls and firewall rule management
  • Windows Server and Active Directory architecture
  • Virtualization technologies (Hyper-V preferred)
  • Storage solutions (SAN, NAS, S2D)
  • Backup strategies, including immutable storage
  • Infrastructure monitoring and integration
  • Configuration management, standards, and documentation governance
  • Change management processes
  • Hands-on technical support
Not Specified
IT Field Engineer II
✦ New
Salary not disclosed
Springfield, OR 1 day ago

Purpose

The IT Field Engineer II will support physical deployment, maintenance, and troubleshooting IT hardware and cabling at Roseburg production sites, offices, and data centers. This position will actively collaborate with IT Infrastructure, Network, and System Engineers and may lead small site-level initiatives to ensure reliable manufacturing operations.


Key Responsibilities

  • Deploy and Maintain Fiber Optic and Low Voltage Data Cabling Infrastructure
  • Supervise and manage external HVAC, Power, Cooling, and Low Voltage contractors
  • Design, implement, and manage Server room physical infrastructure(data racks, data cable routing, HVAC, and UPS power and power distribution).
  • Implement and manage Access control and camera systems used in both security and process environments.
  • Work with Engineering department and plant leadership to manage major construction projects that require additional IT physical infrastructure.
  • Assist Core Infrastructure and Operations teams in the installation and configuration of computers, storage, switches, routers, wireless, and other IT infrastructure.
  • Work with the service desk and support administrators to deploy devices such as desktops, laptops, mobile devices, and printers.
  • Work as part of a virtual team with Automation to deploy HMI’s, PLC’s, and other operation system needs.
  • Update and maintenance current as-builds for all infrastructure in netTerrain software Work with IT staff and plant staff to support and may lead capital improvement projects as assigned
  • May provide guidance to junior IT Field Engineers
  • Models Company core values
  • Follow Health & Safety policies and programs


Required Qualifications

  • Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Four years of experience working in IT in an industrial production environment.
  • Demonstrated safety focus
  • Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
  • Physical Infrastructure installation skills such as data cabling, fiber optic splicing, UPS power and Datacenter cooling
  • Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
  • Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

  • Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
  • Experience interfacing with or supporting infrastructure needs of a process-control environment
  • Experience with Schneider Electric UPS and HVAC Systems
  • Experience with MDM and Desktop imaging, Microsoft Intune a plus.



About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at


Benefits at Roseburg

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

  • Bonus opportunities based on company and individual performance
  • 401(k) with up to 4% company match and 3% automatic company contribution
  • Vacation starting at 3 weeks and 11 paid holidays per year
  • Company-sponsored medical, dental, and vision insurance
  • Company-paid life, AD&D, and long-term disability insurance options
  • Mental health benefits for the entire family, including 8 free annual sessions per person
  • Wellness programs and incentives, including biometric screenings & wellness challenges
  • Paid time away from work for illness or injury, as well as paid parental bonding time
  • Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
  • Company matchfor charitable contributions
  • Education assistance and professional development support
  • Financial and retirement counseling
  • Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!


AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Not Specified
Director, IT Service Desk
Salary not disclosed
Atlanta, GA 3 days ago

Purpose


The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.


Key Responsibilities


Service Desk Strategy & Leadership


  • Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
  • Lead a multi-channel support model (phone, chat, self-service, automation)
  • Establish a customer-centric culture focused on associate experience and first-contact resolution
  • Build scalable operating models to support store growth, seasonal demand, and new technology rollouts


Operations & Incident Management


  • Own Tier 1 support operations for all end-user and store technologies
  • Lead Major Incident Management and Command Center activities
  • Ensure consistent incident triage, escalation, and communications during outages
  • Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution


Performance, Metrics & Continuous Improvement

  • Use analytics to identify systemic issues and drive problem management
  • Continuously improve service processes using ITIL and lean principles
  • Measure CSAT on a monthly basis to capture customer sentiment and trending.


Define and monitor KPIs including:

  • First Contact Resolution (FCR)
  • Mean Time to Resolution (MTTR)
  • Service Level attainment
  • Ticket backlog and aging


Retail & Store Technology Support

  • Prepare Service Desk operations for store openings, promotions, and holiday peaks
  • Partner with Store Operations to improve technology adoption and minimize disruption
  • Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks


Ensure high availability support for:

  • POS systems
  • Store networks and devices
  • Workforce mobility tools
  • Collaboration and productivity platforms



Technology, Tools & Automation


  • Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
  • Drive self-service, knowledge management, and automation to reduce call volume
  • Improve shift-left capabilities and reduce dependency on Tier 2/3 teams


Vendor & Financial Management


  • Manage outsourced or co-sourced Service Desk providers (if applicable)
  • Own the Service Desk budget and cost optimization initiatives
  • Ensure vendors meet performance, quality, and compliance expectations


People Leadership & Talent Development


  • Lead, mentor, and develop Service Desk managers and leaders
  • Establish training, certification, and career progression paths
  • Build a resilient, high-engagement team capable of supporting 24x7 retail operations


Qualifications & Experience


Required


  • 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
  • Experience supporting retail, multi-site, or frontline operations
  • Strong knowledge of ITSM frameworks (ITIL v3/v4)
  • Proven experience managing high-volume support environments
  • Demonstrated success leading major incident and outage response
  • Strong executive communication and stakeholder management skills


Preferred


  • Experience with ServiceNow or comparable ITSM platforms
  • Experience leading 24x7 or follow-the-sun support models
  • ITIL certification (Intermediate or Managing Professional)
  • Experience integrating Command Center or Technology Operations Center models
  • Exposure to digital commerce or omnichannel retail environments


Leadership Competencies


  • Customer-first mindset with strong business acumen
  • Calm, decisive leadership during incidents and peak retail events
  • Data-driven decision making
  • Ability to influence without authority across technology teams
  • Passion for continuous improvement and operational excellence


WORKING CONDITIONS


Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.



Benefits & Rewards


  • Bonus opportunities at every level
  • Non-traditional retail hours (we close at 7p!)
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate’s choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)


Equal Employment Opportunity



Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.


This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Not Specified
jobs by JobLookup
✓ All jobs loaded