It Associates Jobs in Usa
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Company Description
HOA Management Inc., based in Knoxville, Tennessee, specializes in homeowners association and condominium management across East Tennessee. The company provides tailored services to protect property values, ensure compliance, and support effective board governance. Managing 200 associations, including condominiums, townhomes, and master-planned communities, HOA Management emphasizes timely maintenance and in-house oversight for reliable service. With a hands-on approach, they work directly with boards of directors to ensure informed and compliant decisions. The company values reliable execution, transparent communication, and long-term stability to strengthen community well-being.
Role Description
The Homeowners Association Portfolio Manager will oversee the operational, financial, and maintenance responsibilities of multiple homeowners associations. Core tasks include managing relationships with boards of directors, coordinating vendor services, ensuring compliance with policies, preparing budgets, and providing detailed reports. The manager will facilitate board meetings, address homeowner concerns, and perform on-site evaluations of properties. This is a full-time, on-site role based in Knoxville, TN.
Qualifications
- Strong Portfolio Management skills to manage multiple communities effectively and ensure optimal resource allocation
- Proficiency in Finance and Analytical Skills to create, monitor, and manage association budgets and financial reports
- Experience in Trading and decision-making to manage common area maintenance and vendor contracts
- Excellent communication and interpersonal skills to interact with boards, residents, and vendors
- Knowledge of homeowners association regulations and governance processes is a plus
- Strong organizational and time-management skills
- Bachelor’s degree in Business, Finance, Property Management, or a related field preferred
- Relevant certifications or licenses (e.g., CMCA, AMS, or PCAM) are advantageous
Join Pediatrix Medical Group as a Diagnostic Medical Sonographer in our Maternal-Fetal Medicine Clinic (Houston Perinatal Associates), performing high-risk MFM ultrasounds and supporting patients and physicians in a collaborative care environment. Candidates should be graduates of an accredited sonography program with ARDMS OB/GYN eligibility and CPR certification. This full-time role offers a Monday-Friday, 8:30 AM-5:00 PM schedule with no weekends or holidays for excellent work-life balance, and onsite parking is fully covered by the practice. At Pediatrix, we are passionate about giving high-risk expectant mothers and their babies the care they deserve.
Responsibilities
- Explains exam to patient and family prior to the commencement of the test to assure cooperation and optimum test results.
- Acquires anatomical, pathological, and/or physiological data.
- Records/processes sonographic data and other pertinent observations made during the procedure.
- Creates a preliminary report for physician interpretation and review/signature.
- Assists physician with procedures such as amniocentesis and chorionic villus sampling.
- Recognizes equipment malfunctions and takes appropriate corrective action.
- Responsible for maintaining adequate inventory of ultrasound supplies.
- Follows the accredited laboratory protocols for obtaining two-dimensional images, color flow, Doppler, and m-mode where applicable.
- Rotates as needed to cover Sonographer absences.
- Performs related and other assigned duties as directed.
Qualifications
Education:
- Graduate of an accredited sonography program with a degree in ultrasonography or equivalent.
- Maintain or be eligible for certification as an American Registered Diagnostic Medical Sonographer (ARDMS) in OB/GYN.
- Must provide evidence of continuing education credits to fulfill accreditation requirements.
- CPR certification required.
Experience
- Minimum six months experience as an ultrasound technician working in OB/GYN and/or MFM setting preferred.
Experience Industry: Healthcare
Skills/Abilities:
- Skilled in operating ultrasound equipment.
- Ability to react calmly and effectively in emergency situations.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group's high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Join Pediatrix Medical Group as a Diagnostic Medical Sonographer in our Maternal-Fetal Medicine Clinic (Houston Perinatal Associates), performing high-risk MFM ultrasounds and supporting patients and physicians in a collaborative care environment. Candidates should be graduates of an accredited sonography program with ARDMS OB/GYN eligibility and CPR certification. This full-time role offers a Monday-Friday, 8:30 AM-5:00 PM schedule with no weekends or holidays for excellent work-life balance, and onsite parking is fully covered by the practice. At Pediatrix, we are passionate about giving high-risk expectant mothers and their babies the care they deserve.
Responsibilities
- Explains exam to patient and family prior to the commencement of the test to assure cooperation and optimum test results.
- Acquires anatomical, pathological, and/or physiological data.
- Records/processes sonographic data and other pertinent observations made during the procedure.
- Creates a preliminary report for physician interpretation and review/signature.
- Assists physician with procedures such as amniocentesis and chorionic villus sampling.
- Recognizes equipment malfunctions and takes appropriate corrective action.
- Responsible for maintaining adequate inventory of ultrasound supplies.
- Follows the accredited laboratory protocols for obtaining two-dimensional images, color flow, Doppler, and m-mode where applicable.
- Rotates as needed to cover Sonographer absences.
- Performs related and other assigned duties as directed.
Qualifications
Education:
- Graduate of an accredited sonography program with a degree in ultrasonography or equivalent.
- Maintain or be eligible for certification as an American Registered Diagnostic Medical Sonographer (ARDMS) in OB/GYN.
- Must provide evidence of continuing education credits to fulfill accreditation requirements.
- CPR certification required.
Experience
- Minimum six months experience as an ultrasound technician working in OB/GYN and/or MFM setting preferred.
Experience Industry: Healthcare
Skills/Abilities:
- Skilled in operating ultrasound equipment.
- Ability to react calmly and effectively in emergency situations.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group's high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: PedSon
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Company Description
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Role Description
This is a full-time hybrid role for a Community Association Lawyer at Bender, Anderson and Barba, P.C. The role is primarily located in North Haven, CT, with the possibility of some work from home. The Community Association Lawyer will be responsible for handling legal matters related to community associations.
Qualifications
- Strong knowledge of property law and community association regulations
- Excellent negotiation and communication skills
- Ability to work independently and in a team
- Experience in real estate law
- Analytical and problem-solving skills
- Juris Doctor (JD) degree from an accredited law school
- Admission to the state bar in Connecticut
- Experience in community association law is a plus
Job Description
Job Title: Sales Account Executive
Department: Sales
Reports To: VP Sales and Marketing
FLSA Status: Exempt
Location: San Antonio, TX
POSITION SUMMARY
Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals
We are expanding our sales team in the San Antonio, TX area. Great compensation, career progression and work-life balance. The ideal candidate is a motivated, well organized individual who has two years or more experience selling Managed Services such as (VoIP Phone services and systems, data storage and backup and managed services for email) into the SMB Market.
KEY RESPONSIBILITIES:
Develops and expands a portfolio of corporate clients by networking and marketing
Assesses client IT needs and makes recommendations, including IT equipment and service packages
Prepares sales visits and presentations to pitch product, service, and combination packages to clients
Demonstrates IT equipment to highlight product benefits
Negotiates sales, package discounts, and long-term contracts with clients
Provides technical advice after sales
Establishes sales goals and implements a plan to meet those goals
Tracks progress toward goals and documents sales performance
Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research
Answers questions, describes benefits, and discusses pros and cons of various competing products or services
Gains familiarity with the IT industry, and stays updated on trends and innovative products
Creates marketing literature and web-based features to promote products and time-sensitive sales
Attends trade exhibitions and industry events to learn about cutting-edge products and sales
Works for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations
Learning the products and services offered, including the sales terms
Setting targets for the sales department
Collaborating with the marketing department to prepare common strategies
Drives full sales cycle from beginning to end to win new logos and grow share of wallet in accounts
Develops and fosters client relationships to grow customer base
Develops and expands a portfolio of corporate clients by networking and marketing Assesses client IT needs and makes recommendations, including IT equipment and service packages
Prepares presentations to highlight product and service packages to prospects Requirements:
REQUIREMENTS:
Minimum Associates degree or a combination of Sales Training and relevant experience in Marketing, Business Administration or an equivalent Sales role
A minimum of 2 years’ experience in a similar role.
Two years of experience selling one or more of the following, VoIP phone services and systems, data storage and backup, managed services for email, security access and control, Previous experience in a quota carrying role Excellent written and verbal communication
Demonstrated ability to meet monthly sales quotas.
Capacity to manage various sales initiatives and projects while adhering to tight deadlines.
Excellent negotiation and leadership skills.
Organizational and analytical skills
Outstanding written and verbal communication skills
Critical Thinker with excellent Interpersonal Communications
High Energy and outgoing
HOURS / WORKING CONDITIONS:
Monday – Friday during normal business hours of 8:00am – 5:00 pm.
Job Location – This position will be based in either San Antonio
Candidate must be located in the San Antonio / Austin area. Base + Commission
"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."
The Manager, IT Digital Operations owns the operational health, support and subject-matter expertise of the processes & technologies related to the consumer-facing content and website & mobile application flow for Family Dollar. These areas include, but are not limited to the web storefronts, mobile/loyalty apps, social media platforms, promotional emails and consumer rewards/contests. This role involves maintaining the integrity of the product, pricing, inventory and store locator data and measures performance criteria related to traffic, click-through rates, search/browse/nav behavior, site monetization, conversion rates, ROAS and other web analytics. This manager works regularly with internal business stakeholders such as Marketing, Social, UX/Design and Copywriters. Production defect management is also a part of the role working in partnership with internal Web Developers and IT in addition to engaging with external vendors associated with web hosting, site caching, analytics, reviews and other modules related to 3rd party technology service providers.
This role is responsible for the execution of operational initiatives developed in the above areas in collaboration with the Vice President of IT Data Digital & Marketing. The Manager needs to be highly collaborative, well organized, with strong communication & problem-solving skills. The ideal candidate should also have management experience to lead individual contributor(s), contractors & vendors as the role evolves over time to include additional digital responsibilities.
Principal Duties and Responsibilities
•Work with stakeholders to define and attain key performance metrics to ensure healthy operations.
•Develop operations processes in partnership with other teams, including release schedules, content batch processes, storefront outages and other site-impacting changes.
•Implement processes to identify systemic vulnerabilities and address them promptly through enhancements, policies and training.
•Develop processes to identify emerging issues and engage the appropriate teams.
•Directly manage high impact issue resolution by collaborating with IT, Customer Care and Social Media as well as internal business stakeholders.
•Manage executive communications on high profile issues.
•Ensure that root cause analyses are completed, and action plans are defined, documented and completed.
•Work with internal teams, BPO resources & 3rd party vendors to achieve a digital operational center of excellence.
Minimum Requirements/Qualifications
•Bachelors' degree or higher
•Minimum 5 years online operations experience within a multichannel environment
•2+ years managing FTE, vendors or contractors for performance
•Proficient in Tag Management, GA4, Looker Studio, Grafana, MPulse and/or other web analytics tools/utilities
•Ability to think strategically and add value to the business
•Highly motivated with the ability to function independently and solve problems
•Strong verbal and written communication skills
•Strong leadership skills, with the ability to motivate, mentor and develop other team members
•Knowledge of Oracle Commerce Cloud (OCC), GCP and OCI a plus
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
We are supporting a leading global life sciences organization with the addition of an IT QC Systems Analyst to support Quality Control (QC) laboratory operations at a regulated manufacturing site in Worcester, MA.
This is a hands‑on, onsite role focused on laboratory systems support, validation, data integrity, and process optimization within a GMP environment.
This role partners closely with laboratory, operations, and enterprise IT teams to ensure systems remain compliant, reliable, and optimized to support daily QC activities.
Contract Details:
- Duration: 12 months
- Work Type: Onsite (Worcester, MA)
- Pay: Competitive hourly rates (W2 or C2C available)
Key Responsibilities:
- Provide technical and operational support for QC laboratory systems, instruments, and associated software in a GMP environment.
- Support validation activities and documentation, including SIQ, SOQ, spreadsheet validation, and periodic validation reviews (PVRs).
- Develop, maintain, and troubleshoot Excel spreadsheets and macros to streamline data processing, reporting, and compliance activities.
- Perform Windows upgrades, PC decommissions, software installations, and system upgrades for lab and operations computers.
- Support digital transformation initiatives by gathering requirements and feeding improvements to enterprise IT teams.
- Assist with process optimization, elimination of manual workflows, and data integrity assurance across laboratory operations.
- Support and administer operational systems such as SAP, Infor, and MES platforms (including POMS).
- Install and support Acronis and NuGenesis software on laboratory PCs.
- Provide support related to OSI PI / data historian systems as needed.
Required Qualifications:
- 3+ years of experience supporting QC laboratory systems or applications in a GMP environment.
- Strong experience with Excel, including macro development and troubleshooting.
- Working knowledge of validation processes and documentation (SIQ, SOQ, spreadsheet validation).
- Experience supporting QC lab instruments, lab software, and Windows‑based systems.
- Hands‑on experience with Windows OS installations, upgrades, and system support.
- Familiarity with enterprise operational systems such as SAP, Infor, or MES (POMS).
- Strong problem‑solving, communication, and organizational skills.
Preferred Experience:
- Background in life sciences, pharmaceutical, or biotech environments.
- Prior experience supporting QC labs in regulated manufacturing settings.
- Experience with ITIL and GAMP frameworks.
- Exposure to Waters Empower, OSI PI, or similar data historian platforms.
- Experience with PowerApps, Power BI, SharePoint administration, or cloud platforms (AWS/Azure).
- Knowledge of Python, Java, or SDLC concepts is a plus.
Education:
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent hands‑on experience.
Why This Role:
- This position plays a critical role in maintaining compliance, reliability, and operational excellence within QC laboratories. You’ll work closely with lab users, IT teams, and stakeholders to ensure systems support high‑quality manufacturing and continuous improvement.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Sr. IT Executive Search Consultant (full desk Recruiter)
About the job
The Chicago (loop) Judge Group office is looking to add an experienced, competitive, and self-motivated Sr. IT Executive Search Consultant (full desk) to join our dynamic team.
Our Sr. IT (full desk) Recruiters specialize in matching top tech talent with great leaders across all industries. They address the hiring needs and business initiatives of executives across Chicago and the United States. Our successful model, comprehensive training program and customized delivery platform empowers our associates to achieve maximum results, allowing them to focus on building net new relationships and driving sales.
Business Development & Sales Responsibilities:
- Market Research: Conduct thorough research to identify potential prospective clients and contacts to target through a variety of different sales and marketing campaigns.
- New Business Development: Proactively create new business development opportunities through persistent prospecting that includes phone calls, video and in-person meetings, networking events and presentations with key stake holders and hiring managers.
- Client Expansion: Successfully expand and maintain new and existing client base, ensuring consistent pipeline of permanent direct hire job orders and other consulting and staff augmentation opportunities.
- Relationship Management: Build strong trustworthy relationships and maintain those client relationships with honesty, integrity and ethical practices.
- Discovery: Define client needs by documenting their business initiatives, core objectives and pain points through requirements gathering, validation and ongoing communication to help optimize search success.
Candidate Recruiting Responsibilities:
- Head Hunting Capabilities: Identify, engage and recruit top tier talent creating a robust candidate community of active and passive information technology professionals.
- Candidate Assessment: Understand candidates’ key skills, strengths, personality, career aspirations, motivations and areas of improvement. Screening candidates against client requirements to ensure a strong match.
- Market Prospecting: Research targeted technical skill-sets and identify candidates through referral gathering, our internal applicant tracking database, LinkedIn Recruiter, ZoomInfo, job boards, social networking and technical user groups/blogs.
- Emerging Tech: Priority and focus should be to cultivate relationships with candidates who have skills within emerging technologies such as data science, advanced analytics, Cyber Security, Cloud, DevOps, Blockchain, IoT and of course AI.
Minimum Requirements:
- A minimum of 3+ years of recruiting agency business development (sales) experience and/or full desk recruiting experience; with a proven track record of success.
- Experience breaking and developing local mid-market and/or national accounts.
- A strong network of qualified client contacts.
- Demonstrated experience with candidate recruitment methodologies.
- Key traits: Energetic, competitive, confident, persistent, commission-oriented/money motivated, strong desire to succeed and grow, hunter.
- Strong communication and presentation skills.
- Bachelor's degree preferred.
- Information technology industry experience preferred, but not a hard requirement for an energetic agency sales professional, that has the desire and aptitude to learn about the technology space.
What Judge will provide you?:
- The ability to solution sell on a regional/national/international basis - without locking you into a defined territory or service offering.
- A well-formulated career platform with an exceptional opportunity for growth.
- A fast-paced, performance-based organization that publicly and financially rewards its employees for achieving a high level of success.
- Competitive uncapped commissions and bonus opportunities with sizable earning potential; including cell phone reimbursement.
- 50+ years of successful business and streamlined processes based on industry best practices - with a hands-on executive management team dedicated to the overall success of the organization and its employees.
- A superior technology platform and state of the art, custom built Customer Relationship Management (CRM) system, giving you the opportunity to work smart, be effective, and stay organized.
- Winning culture with a fun, friendly, and team-oriented environment.
Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes.
Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S.
Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
About this position: Senior IT Budget Analyst Location: Kansas City, MO The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job.
Other duties may be assigned.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Applicants will be notified via phone or email within ten (10) business days of submittal.
Essential Duties & Responsibilities Support budget analysis tasks that include monitoring budget reservations and executions, initiating execution of accounting transactions, analyzing and reconciling transactions with budget plans, and assuring compliance with regulations, directives, procedures, and guidelines.
Prepare and maintain business-line level spend plans and track funds reservations and execution by Standard General Ledger (SGL) account.
Support internally focused requirements/tasks and provide deliverables, which may include, but are not limited to, the following: reconciliation of accounts and income; assisting with analysis of reports, completion of documentation; preparation of document packages for audit review; and analysis of budget data.
Prepare, submit, and maintain Budget Object Code (BOC) Rollup Summary reports identifying planned requirements, SGL account execution, and expected rest-of-year requirements broken down by Mandatory, Center Capacity, and Discretionary.
Additional breakdowns showing current-month and rest-of-year amounts may be required.
The BOC Rollup Summary shall also include a version-over-version explanation of changes to spend plan amounts by BOC Rollup.
The BOC Rollup Summary reports shall be delivered at specified mid-month and end-of-month management briefing dates.
Prepare, submit, and maintain monthly Working Capital Fund (WCF) operating plan versus actual variance reporting results and explanations for current fiscal years using the required WCF tool & format.
The reporting results and related information shall be delivered no later than Thursday immediately preceding the monthly WCF Status of Funds (SoF) reporting deadline (typically the 15th of each month).
Prepare, submit and maintain monthly support services plan / actual usage reconciliation report with full-year trend analysis.
The report will be delivered at the mid-month management briefing.
Support externally focused requirements/tasks and provide deliverables, which may include, but is not limited to, providing other branches, offices, or agencies with budget data and analysis.
Both types of support and deliverables (internally focused and externally focused) will require synthesis and presentation of data, development of alternative courses of action, and recommendations to decision makers.
Increased requirements associated with end-of-year financial activities will likely result in the need for the employee to provide support that extends beyond a typical/standard work week (i.e.
40 hours) during the month of September.
Requirements may increase by approximately 25% during this timeframe.
The employee shall fully support such requirements.
Required (Minimum Necessary) Qualifications • Education Requirements: Minimum 6 years’ experience with Bachelor’s degree in relevant field • 3+ years’ specialized experience performing job specific tasks • US Citizenship • Able to obtain Public Trust clearance Knowledge, Skills, Abilities, and Other Characteristics • Advanced Microsoft Office Excel skills • Working knowledge of General Accepted Accounting Principles (GAAP) • Problem solving and analysis skills Preferred • N/A Supervisory Responsibilities • This position will not have supervisory responsibilities.
DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.
Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
Employees must always maintain a constant state of mental alertness.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role.
Employees must always maintain a constant state of situational awareness.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
The work described herein is primarily in a modern office setting.
Occasional travel may be required.
Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results.
If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.
Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Bering Straits Native Corporation is an equal opportunity employer.
All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.
All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.
The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.
The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.
- At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
- Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
- Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
- Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
- Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
- Team meetings and other duties as assigned which may become a permanent duty of the position.
Qualifications:
- Bachelor's degree in related area and/or equivalent technical experience preferred.
- Minimum of 2 years combined experience in on or more of the following:
- Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
- Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
- Supporting mobile devices including Apple, iOS, Android, and Microsoft
- Understanding of basic TCP/IP network topologies and related technology.
Knowledge, Skills, and Abilities:
- Mobile Device Support - End User
- Service Desk Support - End User
- Hardware Support - End User
- Microsoft Office Suite Support including O365
- Windows OS / Apple OSx / iOS / Android - Familiarity
- Application Support - End User
- Peripheral Support - End User
- Video Conferencing - Video/Voice - End User
- Remote conferencing familiarity including Zoom and MS Teams
- Projection and display system support
- A/V presentation & capture systems
- TCP/IP network concepts
- Professional phone etiquette
- Customer service focus
- Accountable
- Adaptable
- Collaborative and teamwork-oriented
- Customer relationship manager
- Innovative and creative thinker
- Mission and service-oriented
- Openness (zest) for learning
- Results-oriented
- Excellent communication skills
- Professional phone etiquette
- Self-starter
- Detail-oriented
- Dependable
Licenses/Certifications:
- ITIL Foundations Certification or pass within first 6 months of accepting this position
- ITF Certification within first 6 months of accepting this position
- Windows and Apple certifications preferred
