Front Desk Administrator – Resident Services

Job Title: Front Desk Administrator – Resident Services

Location: Memphis, TN (In-Person)

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Date Posted: 03.20.26

Job Summary & Company Information

Premier Property Management Group is hiring a Front Desk Administrator to be the first point of contact for our residents. This is not a traditional receptionist role—this is a decision-making, problem-solving, customer-forward position. You’ll join a fast-paced and collaborative team that manages over 8,200 single-family homes across 13 cities on behalf of 4,000+ investors worldwide.

If you are quick on your feet, love helping people, and thrive in a dynamic environment, this may be your next great opportunity. Whether you’re restarting your career or looking to grow in a new direction, we welcome professionals who bring a great attitude and a readiness to work.

Property management experience is helpful but not required.

General Accountabilities

• Answer incoming calls from residents and resolve issues with ownership and urgency
• Handle front desk responsibilities such as receiving and processing payments
• Dispatch and track maintenance requests and follow through to resolution
• Troubleshoot resident concerns in areas like HVAC, plumbing, electrical, etc.
• Communicate directly with vendors, residents, and property owners
• Maintain accurate records in our system and support document handling for leases
• Proactively resolve issues the same day whenever possible
• Serve as a key liaison between our residents and internal departments

Job Qualifications

• Education: High School Diploma required; Associate’s Degree preferred
• Experience: 2-3 years in a customer service, administrative, or front-facing role

Skills:

• Strong communication and interpersonal skills
• Excellent multitasking and time management
• Comfortable making decisions and thinking independently
• Calm under pressure and able to de-escalate difficult situations
• High coachability and willingness to grow
• Spanish/English bilingual is a plus
• Must have a valid driver license

Ideal Candidate Traits

• Dependable and punctual
• Adaptable and able to shift gears quickly
• Detail-oriented with a passion for doing things right
• Thrives in a fast-paced environment
• Enjoys solving problems and creating solutions
• Genuinely cares about delivering a high level of service

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Career growth opportunities

Schedule

• Monday to Friday
• 8-hour shift
• In-person (Memphis, TN office)