Interpersonal Intelligence Job Examples Jobs in Usa

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.

2. Ensures agency compliance with applicable laws, regulations and accreditation standards.

3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility.

4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.

5. Contributes to program effectiveness.

6. Organizes and performs work effectively and efficiently.

7. Maintains and adjusts schedule to enhance the Market’s performance.

8. Demonstrates a daily commitment to the values and culture of Well Care.

9. Demonstrates positive interpersonal relations in dealing with all members of the organization.

10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis.

11. Maintains confidentiality.

1.0 20% CUSTOMER SERVICE:

1.1 15% Develops services and programs that promote customer satisfaction as demonstrated by:

• Agency responds to all customers in a courteous, sensitive and respectful manner.
• Ensures excellence in service delivery and achieves agency HHCAHP score at or above the 80th percentile for the 3 composite measures and both universal measures.
• Participates in community outreach activities that promote goals and objectives of the Market.

1.2 5% Plans for the recruitment, retention, development and continuing education of the staff and takes reasonable steps to ensure the consistent availability of all services that are represented to the public as available.

2.0 20% FINANCIAL AND OPERATIONAL MANAGEMENT

2.1 7% Collaborates with Regional Director, Sales and Regional Director of Operations regarding agency processes and sales activities so that the Market meets its established admission, Medicare Mix, revenue, and profitability goals.

2.2 4% Manages agency expenses against annual budgeted expenses. (Adjustments will be considered based on volume, if applicable, and/or expenses beyond the Director of Operations control.)

2.3 4% The Director of Operations will demonstrate an ability to reduce the cost of operations in his/her area as evidenced by:

• Negotiating contracts for services that are more favorable to the Agency.
• Changing processes that increase efficiencies and/or reduce salary or non-salary expense.
• Eliminating activities that are non-productive.
• Meeting strategic targets for direct and total cost per visit.

2.4 5% Creates efficient and effective scheduling and staffing patterns to ensure clinical productivity is at or above positional expectations.

3.0 15% HUMAN RESOURCE MANAGEMENT

3.1 7% Maintains positive employee relations within the agency by handling responsibilities within established time frames and following the guidelines of the agency as evidenced by:

• Managing by walking around on all shifts.
• Completing employee performance appraisals when due.
• Maintaining the progressive disciplinary process with counseling and documentation.
• Applies agency policy consistently across all positions.

3.2 8% Plans and develops team staffing to reduce agency turnover to at or below industry average.

4.0 15% STRATEGIC PLAN/ANNUAL OBJECTIVES

4.1 5% Ensures departmental compliance with applicable laws, regulations and accreditation standards as evidenced by successful completion of all regulatory surveys without deficiencies.

4.2 5% Admissions will meet or exceed annual agency goal.

4.3 5% Completes annual agency evaluation.

5.0 20% SITUATIONAL LEADERSHIP AND TEAMWORK

5.1 5% Demonstrates positive interpersonal relations in dealing with all members of the team (co-workers, supervisors, physicians, etc) as evidenced by:

• Communicating in a positive and productive manner, demonstrating respect for team members.
• Managing stress and personal feelings without negative impact on the team.
• Maintaining positive attitude about assignments and team members.
• Promoting professional/personal growth of co-workers by sharing knowledge and resources.
• Working collaboratively and cooperating with other Well Care company team members.
• Gathers feedback and input from the staff when making changes in the agency.

5.2 10% Creates an environment of accountability as evidenced by

• Staff members demonstrate OASIS competency.
• Agency demonstrated effective care planning and utilization management.
• Measures of Success are signed by all staff and implemented with monthly review for staff.
• Leads front line management in achievement of Outcomes and Process Measures goals by team and by individual.

5.3 5% In working relationships with other members of the management team, the Director of Operations consistently demonstrates positive interpersonal relations skills. Cooperates harmoniously with others and shares information appropriately and in timely manner.

6.0 10% COMMUNITY SERVICE AND PROFESSIONAL AFFILIATION

6.1 10% The Director of Operations is an active and contributing member of the community and his/her profession as evidenced by:

• Being an active participant in community service projects, service clubs or associations.
• Taking leadership role in community activities.
• Being an active member in local, state and/or national professional organizations.
• Taking a leadership role in professional organizations.

JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred.

2. Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.

3. Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.

4. Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.

5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.

6. Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.

7. Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem-solving skills.

8. Essential sensory requirements: Ability to see, hear and communicate verbally.

9. Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.

10. Hours of Work: Hours are flexible to meet the needs of the agency.

11. Must have valid North Carolina or South Carolina driver’s license and an operational vehicle.

ISS STOXX is hiring! We seek an outbound Lead Generation Agent to be part of a dynamic team helping our clients reach their target audiences in the financial services and insurance industries. If you want to learn, climb, and shine at a company committed to you, then ISS STOXX might be the best move you'll ever make.

As the Lead Generation Agent, you will be responsible for handling a large volume of outbound calls to industry professionals and successfully generating qualified leads for one of our leading services - ISS Market Intelligence. In this role, you will learn about some of the most interesting companies in the financial services and insurance industries and tell the story of various compelling products, services, and career paths available in these industries.

We're looking for bright, eager-to-learn Lead Generation Agents who are self-motivated, confident, and highly skilled. Candidates will be on a hybrid work schedule, full-time Mon-Fri 9:00 AM 6:00 PM Central Time. In this position, you will work in an exciting environment that fosters personal growth and offers unlimited career potential.

• Handle a large volume of outbound calls placed via automated technology
• Share the stories of our clients' offerings and opportunities
• Listen to objections and handle them effectively, persuasively, and with professional courtesy
• Generate qualified leads and pass them on to our clients
• Accurately submit details of every interaction in the call center system

• One-year+ experience in an inbound or outbound call center (preferred)
• A demonstrated pattern of success and accomplishment
• Exceptional interpersonal skills
• Excellent verbal communication skills
• Listening skills
• Attention to detail and accuracy
• Professionalism
• Ability to handle high-pressure situations, multi-task and meet aggressive deadlines
• Interpret customer needs and match those needs with related products and services

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to growprofessionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let's empower, collaborate, and inspire.

Let's be #BrilliantTogether.

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Brse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

We are proud to offer the following featured benefits:

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as \"protected status\"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact . This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.