Interpersonal Intelligence Characteristics Jobs in Usa

Tampa, FL

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & benefits that fit your life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Columbus, WI

SUMMARY: Ensuring the safety and regulatory compliance of food contact packaging materials is a critical business requirement. The Corporate Regulatory Compliance Manager is responsible for developing and maintaining programs that establish our packaging materials are in compliance with regulations in North America, Europe, and other countries our packaging materials are sold in. By applying technical, organizational and project managerial skills, guidance will be provided to Packaging R&D, Sales, Quality, and Manufacturing teams on packaging regulatory matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, as well as other duties as assigned.

• Own, Develop, and Manage internal processes, governance and systems/databases to efficiently maintain regulatory compliance of packaging materials; both supplier regulatory information and communications to customers.
• Facilitate and implement legal advice into our business regarding food contact material compliance.
• Respond to customer surveys and requests for regulatory information.
• Collaborate with external suppliers to ensure newly developed or revised packaging materials meet regulatory requirements of targeted applications.
• Proactively anticipates potential hurdles and works with sales and technical teams to resolve.
• Keep abreast of key regulatory and consumer developments for packaging materials via workgroups, literature reviews and industry news. Determine business implications, communicate with cross functional stakeholders, and put action plans in place to address.
• Represent APC at conferences and participation in professional association activities including industry workgroups focused on packaging and food safety.
• Provide training and guidance on regulatory requirements for packaging specifications.
• Manage verification testing and maintain requirements to ensure our packaging materials are safe for use as intended.
• Lead the process to ensure that new materials entering our facilities have been evaluated for food safety and that they are safe for their intended use.
• Manage the process for other packaging based regulatory information to include USP, Drug Master File, Sustainable Materials, End of Life Packaging Responsibilities such as EPR and PPWR, and other material certifications.

Organizational Relationships:

• Reports directly to the Director of R&D and Technical Solutions who provides overall strategic direction.
• Manages direct report(s) to ensure objectives are met and the team is responsive to customers and other stakeholders.
• Interacts with Customers, Suppliers, Sales, Purchasing, Technical, Quality, and Manufacturing Departments at each Center of Excellence to ensure materials have been assessed for their intended use, and supports the required customer documentation as needed.
• Responsible for all discussions and communications with legal advice and customers.

Competencies/Abilities:

• Ability to organize large amounts of information.
• Ability to communicate effectively and professionally with suppliers and customers.
• Ability to visibly lead and make decisions in a fast paced environment.
• Ability to create and manage processes in an ambiguous environment.
• Ability to create plans and organizational alignment to resolve issues.
• Ability to understand and interpret government regulations
• Strong interpersonal and influencing skills.
• Flexibility to travel up to 10% of time.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.S) in Engineering, Quality, Packaging Science / Engineering, Chemical Engineering, Chemistry, Material Science or Food Science. Minimum 3-5 years' experience in regulatory compliance for packaging materials. Minimum 5-10 years' technical experience in food packaging.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

.

**$2500 SIGN-ON BONUS**

Essential Duties & Responsibilities:

• 
  
• Set-up and operate Horizontal and Vertical CNC Lathes with Fanuc controls according to engineering specifications, instructions, GD&T and operation sheets. Knowledge of manual machines is a plus.
  
• Select appropriate cutting tools, fixtures and tool holders for a given job.
  
• Run similar jobs of short cycle times for extended periods of time where manufacturing processes are stable and do not require frequent change.
  
• Read and interpret engineering instructions, travelers, and blueprints and be familiar with geometric tolerances and principles.
  
• Operate more than one machine at a time, one to two machines depending on the nature of the job and its complexity, occasionally operating more than two machines depending on operator skill and familiarity with a given job.
  
• Must perform routine maintenance on assigned production equipment, i.e., maintain cleanliness of work area and machinery, check machinery fluids and alert maintenance personnel and/or supervisor of malfunctions.
  

Operate lifting and handling equipment such as hand truck, pallet jack, or overhead hoist to maneuver in-process or finished components to desired location.

Required Knowledge, Skills, & Abilities:

• 
  
• Knowledgeable of in-process inspection techniques, standards, and requirements. Able to use and interpret precision measuring devices such as micrometers, verniers, and various hand tools, i.e., gauges to verify the accuracy of dimensional characteristics of components.
  
• Knowledge of metal characteristics in a production setting is desirable.
  
• Knowledge of programming code, canned cycles, threading & boring jaws and makes program edits.
  
• Machinists must have good verbal and written communication skills; good math skills and good interpersonal skills. Must work well with colleagues, supervision and management.
  

Education & Experience Required:

• 
  
• 7 - 10 years Vertical or Horizontal CNC Lathe machining experience in a manufacturing environment, preferably aerospace.
  
• Fully capable of reading, understanding, and following written and oral work instructions in English.
  
• Ability to lift or transfer components or objects of no more than 50 pounds.
  
• HS diploma or GED.
  

This position is currently accepting applications.

Apply Now

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

Graphics Coordinator

LOCATION: Columbus, WI

SUMMARY: The Graphics Coordinator at American Packaging Corporation (APC) plays a crucial role in managing and executing customer graphics projects from inception through to final production approval. This role requires meticulous attention to detail, effective communication skills, and a strong understanding of pre-press and printing processes. The Graphics Coordinator collaborates closely with internal teams and external stakeholders to ensure timely and accurate execution of artwork and graphics-related tasks.

REPORTING RELATIONSHIP: Graphics Manager/Graphics Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Participate in training, embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporation's efforts to achieve a zero-accident rate. Adhere to all company safety guidelines.
• Establish execution strategies for customer graphics projects, including new product launches, line extensions, redesigns, trials, and cost-savings projects. Follow APC procedures, objectives, timing, and financial commitments in specified systems.
• Attend pre-production meetings with customers and suppliers as needed and schedule internal pre-pro meetings as defined by APC procedures.
• Review and approve artwork for accuracy and compliance with COE, industry, print, and government regulations. Make recommendations for improvement and document/resolve specification deviations.
• Coordinate proof approval processes with customers, separators, print tool suppliers, and internal manufacturing teams through effective written and verbal communication.
• Collaborate with internal and external stakeholders, including Manufacturing, Customer Service, Production Control, Technical, separators, plate vendors, and ink vendors.
• Complete print order specifications, purchase orders, cost estimates, and invoices related to artwork development projects.
• Manage customer press approvals, ensuring compliance with APC requirements and assisting with color adjustments to gain final customer approval.
• Understand & be capable of initiating fingerprint trials with our key suppliers & then interpreting the results.
• Take proactive steps to solve problems and undertake new projects as they arise, demonstrating self-motivation and initiative.
• Assemble, distribute, and maintain customer approved color standards, providing samples to internal and external customers as required.
• Stay informed about new pre-press graphics technology advancements.
• Attend and participate in all company mandated meetings.
• Limited business travel may be required.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Preferred two years training towards a Bachelor's degree (B. A.) from four-year college or university, three years related work experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS & ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Strong project management, time management, interpersonal, and written and verbal communication skills a must.
• Self-directed, self-starter who has the ability to motivate team members and be proactive.
• Familiarity with both Mac and PC platforms
• Working knowledge in Microsoft Office Suite, Filemaker Pro, Adobe Illustrator, Adobe Acrobat, Adobe Photoshop
• Absenteeism: at work every day on time
• Accuracy: uncompromised
• Communication Skills: technical information, internal/external customers, all levels of employees
• Conflict Resolution
• Confidentiality
• Detail: attention to
• Innovation: constantly re-develop systems
• Organizational skills
• Presentation skills
• Professionalism/professional demeanor
• Team: work as a member with all employees

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear. This position may require manual lifting not to exceed 50 lbs - reference your department-specific JHA (job hazard analysis) for departmental lifting restrictions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

.

Position Title: Office Assistant

Location: Bellevue, WA (On-Site)

Position Type: Regular, Full-Time

Who we are:

Roundglass is a wholistic wellbeing company working to empower healthier lives, stronger communities, and a more sustainable world. That w in wholistic is there for a reason: We believe true wellbeing spans the whole human experience, from how we care for ourselves to our connections with others and the planet.

Roundglass creates real-world impact through two core pillars:

Through the Roundglass Living platform, we deliver personalized wellbeing guidance rooted in science. The Roundglass Living app helps people develop habits that last through breathwork, meditation, movement, nutrition, music, and more.

Roundglass Giving is our nonprofit arm, driving our philanthropic vision, including a collection of initiatives championing youth development, women’s empowerment, and environmental stewardship. We’re on a mission to transform communities by tackling systemic challenges and unlocking human potential.

At Roundglass, we're driven by the purpose of making wellbeing accessible and actionable for everyone, everywhere. This sense of purpose fuels how we approach our work and support one another every day. If you're passionate about creating meaningful impact and want to contribute to a culture that embodies the change we're creating, we'd love to meet you.'

About the role:

The Office Assistant has to ensure day-to-day office tasks, functions and deliverables are being managed. This role requires being hands-on, executing best practices to ensure efficiency is always forefront. Daily functions include distributing mail, managing kitchen and supply inventory, purchasing, coordinating office events, assisting IT with various tasks, connecting with vendors, and making recommendations.

What you’ll do:

• Assist with catering requests, orders, and delivery
• Plans, schedules, prioritizes and assists with maintenance staff
• Assist with inventory and purchases for office supplies
• Weekly\Daily Maintenance Schedule
• Being present when contractors, guests, or Roundglass employees are in the office space
• Keep track of mail: sorting and distribution
• Keep track of parcels: sorting and distribution
• Track shipping and receiving (packaging and mailing). Drive to the site to deliver packages to the courier (FedEx, USPS, UPS, DHL) if needed
• Making sure that the office space/common areas are in good clean condition, which includes dusting, and ensuring that dishes are washed, and dishwashers are tended to accordingly
• Tracking of office supplies and kitchen inventory. Reporting any needs to our Program Lead
• Organize kitchen & assist our Program Lead with shelving and other duties
• Make sure that coffee, tea, and freshwater containers are available. Replace when necessary. If needed immediately make trips to the store for replacement
• Manage supplies: tissue papers, toilet rolls, office supplies, cartridge inks, printer paper, wipes, shampoo/conditioner, soaps.etc.
• Collaborate with occasional office events and coordination (catering set-up, clean-up, placing orders)
• Attend weekly meetings, if necessary, execute the task by utilizing
• Assist in the setup of the brand-new office, which includes various tasks
• Other duties as assigned

Who we’re looking for:

• Knowledge of office management & administration
• Excellent time management and organizational skills
• Experience in an office environment, group project, and or similar experience
• Knowledge of Microsoft Office
• Ability to work within a team environment, sharing workload and responsibilities
• Effective verbal, phone, written, and interpersonal communications skills
• Capable of maintaining corporate and job-related confidential information

Pay & Benefits:

The anticipated salary range for this position is $18-$25/hour. Compensation offered will be determined by level, job-related knowledge, skills, and experience. Certain roles may be eligible for a bonus incentive as part of a full salary package. In addition, Roundglass offers comprehensive benefits: Regular 9 federal holidays and 1 floating holiday, 3 days of bereavement, 2 days of jury duty, medical/dental/vision with PPO/HSA plans with employer contribution, EAP provided by CIGNA and Standard, Pet Insurance for your furry friends, Basic Life/LTD/STD employer paid, 401k plan with maximum match of $5,000.00, PTO (paid time off) 120 hours to start and increased by years of service. Some benefits are not applicable for Part-Time Employment & outside of the United States.

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people.

We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion.

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

"Roundglass values diversity and is committed to providing equal opportunities. We do not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact for more information.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment."

What would a typical day look like as a Customer Service Administrative Assistant at Digicomm International?

In this role you will maintain fantastic relationships with and provide phenomenal service to Digicomm’s internal teams and external customers, the largest cable operators and service providers all over the world. You would ensure that we exceed their expectations throughout the purchasing process all the way through final delivery. When issues (e.g. customs, shipping, etc.) arise, you'd work to propose solutions in partnership with the Customer Service team. And you would leave the office every day knowing that your work enables our customers to seamlessly run their businesses around the world.

Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as our product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country including Comcast and Charter as well as many international operators in Mexico, Latin America, and Asia. Digicomm is a privately held company that offers a customer-centric work environment poised for continued growth.

What we'll expect from you and what you'll be doing:

• Maintain strong internal and external customer relationships, ensuring updated information is provided in a timely manner
• Manage the Customer Service team email queue by converting appropriate emails to cases within our CRM, utilizing team knowledge and critical thinking to discern which team member should be tagged based upon the request, subject, and timing, and marking emails as addressed in the inbox
• Accurately categorize cases by customer, merging related cases as needed
• Assist with CRM data management, including cleanup efforts to eliminate duplicate information and correct inaccurate account information, ensuring data accuracy and consistency
• Accurately document customer and company files to maintain data integrity, including adding customer information into the CRM
• Track orders and ensure successful final delivery, including providing product ETAs, packing lists, and proof of delivery to customers upon request
• Provide administrative assistance to our Customer Service leadership and team by managing ad-hoc requests and projects with strong time management, organization, and follow-up skills
• Assist our quote upload team in all aspects of uploading daily quotes; confirming that all quotes get to reconciling daily CS quotes, confirming that all quotes are accounted for, resolving questions from the quote upload team, and verifying that all quotes were uploaded to the QDB tool, researching any items that failed
• Assist our front desk administrative team in receptionist duties, such as using strong interpersonal skills to welcome clients and guests to our office and manage the Digicomm phone line
• Utilize strong problem-solving skills and cross-functional collaboration to achieve satisfactory resolutions to issues
• Respond to requests with a proactive and adaptable mindset, effectively prioritizing tasks and navigating competing demands to deliver timely and resourceful solutions
• Demonstrate a high sense of urgency and extreme attention to detail in all you do
• Other duties as assigned

Requirements:

• Authorization to work in the U.S.
• Associates’ or Bachelor’s degree preferred but not required
• 2+ years of professional business-to-business work experience in administration, customer service, or a related discipline
• Demonstrated ability to prioritize tasks effectively in a dynamic environment, balancing competing demands while maintaining a focus on high-quality outcomes
• Exceptionally customer-focused with advanced written and verbal communication skills.
• Advanced computer skills, specifically Microsoft Excel
• Exposure to Microsoft Dynamics, or a similar CRM, preferred but not required
• Willingness to remain flexible and adapt to change as we continue to grow as a company.

Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

What you can expect from us:

This position offers a competitive compensation package including a base salary range of $45,000 - $53,000 per year and the opportunity to earn a quarterly bonus based on personal and team performance. The salary range will be commensurate with experience and qualifications.

Digicomm also offers a comprehensive benefits package that includes:

• Employee medical coverage premiums paid in full by Digicomm
• Dental and vision plans
• 401(k) plan with employer match that is fully vested upon enrollment
• PTO- Paid time off
• Company-paid Life and AD&D insurance
• Company-paid Short and Long-term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)
• Professional development opportunities and career pathing
• Monthly happy hours and teambuilding events
• Semi-annual company celebrations

Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal,

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

The Director, USMA (United States Medical Affairs) Framework Architecture is responsible for establishing, maintaining and continuously improving the medical affairs framework within US Medical Affairs. This role ensures medical affairs operates ethically, transparently and in full compliance with internal policies, industry codes and regulatory requirements. This role oversees the design and implementation of robust medical mechanisms for medical content, scientific exchange, evidence generation and external engagement to uphold the highest ethical standards, patient-centricity, and scientific integrity.

Develop and execute training programs for Medical Affairs personnel on Medical Affairs framework and ethical standards. Track training completion and maintain audit readiness documentation. Ensure USMA employees operate in the appropriate framework for all US medical activities, including publications, post approval studies, research, advisory boards, scientific engagement and medical information and response documents. Partner with patient safety organization. Ensure Scientific integrity in US Affiliate communication.

Contribute to shaping medical affairs framework that compliantly enables the US Medical Affairs and US Affiliate organization.

Key Responsibilities:

• Identify and share opportunities to improve specific Medical Affairs framework, policies and input into relevant global and local policies.
• Develop, lead, and continuously improve the U.S. Medical framework to support compliant medical operations and decision-making.
• Drive medical affairs framework and ethical training programs and ensure ongoing training within USMA and US Affiliate as required.
• Ensure appropriate onboarding of employees into USMA framework in collaboration with Global Learning and Development.
• Ensure an effective medical contribution to the review and approval processes for U.S. promotional and non-promotional materials, ensuring medical accuracy and compliance (PRC).
• Ensure an effective medical contribution to the U.S. Medical Review Committee (MRC), ensuring timely and compliant review of medical content.
• Manage the USMA input into PRC and MRC escalation
• Collaborate closely with U.S. Commercial, Regulatory, Legal, and Compliance teams to support business objectives while upholding medical affairs framework standards.
• Ensure adherence to U.S. regulatory and industry standards including FDA promotional guidelines, PhRMA Code, and OIG compliance requirements.
• Provide medical governance oversight for U.S. medical field activities (e.g., MSL engagements, scientific exchange, advisory boards, studies).
• Support audits and inspections as needed.
• Up to date on emerging global and U.S. regulatory, clinical, ethical and compliance trends and assess their impact on USMA framework.
• Act as key liaison between Medical Affairs, Regulatory, Legal, Compliance and Commercial teams to ensure medical affairs has the optimal framework to enable compliance and USMA deliverables.
• Oversee risk assessments and implement control measures for emerging issues and manage medical and scientific risks across the US Affiliate.
• Develop appropriate metrics and dashboards to reflect key performance indicators for effective Medical Affairs framework within the US.

Qualifications:

• Advanced degree in a life science discipline (MD, PharmD, or PhD strongly preferred).
• Minimum 5 years of experience in U.S. Medical Affairs roles within the pharmaceutical or biotech industry.
• Deep understanding of US FDA regulations, PhRMA Code, Sunshine Act, and other applicable laws and guidance.
• Proven understanding or ability to lead governance frameworks within a US-based, cross-functional Medical Affairs environment.
• Strong experience in promotional review committees and medical content governance.
• Exceptional interpersonal, influencing, and communication skills.
• Strategic mindset with the ability to navigate complex challenges and drive ethical, compliant decision-making.

The salary range for this position is: Other US Locations: $221,000.00 - $286,000.00. Bay Area: $243,100.00 - $314,600.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

There are a wide variety of project openings available. Schedules vary by site and program. This is an entry-level position that offers on-the-job paid training. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

• All MCI Locations
  • Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,