Intermountain Forgot Password Jobs in Usa

About the Role

As the General Manager, you will ensure the financial success and operational excellence of the store. You will take ownership and accountability for top-line sales, profitability, efficiency in meeting production quotas, and delivering key metrics in customer service. Working in alignment with company objectives, policies, and regulatory guidelines, you will execute strategic initiatives to drive business results.

Responsibilities

• Financial Performance & Business Acumen: Take ownership of the store's Profit and Loss (P&L) statement, ensuring financial results meet or exceed budget targets. Drive top-line sales and profitability through strategic initiatives and effective management.
• Operational Excellence: Ensure efficient operations by meeting production quotas and maintaining high standards of customer service. Prioritize the production process in the backroom, recognizing it as the driver of sales. Ensure products are processed and put on the sales floor promptly. Maintain a clean, organized, and efficient backroom where employees follow guidance to maximize productivity.
• Leadership & People Development: Develop and train the Production Manager and Retail Manager through effective delegation and active involvement in their development. Foster a culture of continuous improvement and high performance among the management team. Encourage flexible deployment of staff in the backroom to meet production needs and drive sales.
• Flexible Workforce Management: Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods.
• Performance Management: Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline for future openings.
• Compliance: Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities.
• Customer Experience: Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required.

Required Skills

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Preferred Skills

• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires to ensure a seamless transition into their roles. Act as a key liaison between management and new team members, providing support and guidance throughout onboarding.
• Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings within the store and the company.
• Assist with dynamic employee scheduling and timekeeping monitoring to meet business needs.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.

Equal Opportunity Statement

We are committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences.

Job Title: Administrative Coordinator

Location: Quincy, MA (100% Onsite)

Pay Rate: $28–$30 per hour

Duration: 4+ Week Contract

Start Date: ASAP (Background check required)

Reports To: Field & Organizing Director

Job Summary

We are seeking a highly organized and detail-oriented Administrative Coordinator to provide comprehensive administrative, operational, and coordination support to a fast-paced division. This role supports internal teams, members, and external stakeholders by managing office operations, coordinating meetings and events, maintaining databases, and assisting with reporting and program administration. The ideal candidate is proactive, customer-service oriented, and skilled at managing multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

Administrative & Office Support

• Provide general administrative support including maintaining paper and electronic filing systems, preparing correspondence, organizing materials, and reviewing departmental invoices.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create reports, presentations, contracts, and internal documentation.
• Respond to inquiries from members, staff, and external stakeholders in a timely and professional manner.
• Screen and route incoming telephone calls and mail, ensuring inquiries are directed appropriately.
• Maintain office supplies inventory and coordinate reordering as needed.
• Provide additional administrative support across the division as requested.

Membership & Data Management

• Process membership applications and respond to membership-related inquiries.
• Maintain and update internal databases, including NEA 360 and Contract DB, to support tracking and reporting activities.
• Serve as liaison with vendors responsible for membership packet mailings.
• Manage password access for the organization’s website to facilitate contract database access.
• Support the New Member Liaison, Retirement Committee, and Large Local Coalition with data collection, mailings, and meeting reminders.

Meetings & Event Coordination

• Plan, coordinate, and attend regional meetings, including securing locations, coordinating catering, arranging audiovisual equipment, and preparing meeting materials.
• Attend Coordinator-specific meetings and participate in division, regional, and organization-wide staff meetings.
• Prepare meeting materials and record notes for committee meetings, coalition groups, and workgroups.
• Assist in administering grant programs for the Summer Conference, including the Emerging Leaders and New Presidents Program..
• Assist in compiling data and generating reports for executive leadership and board meetings.

Additional Responsibilities

• Prepare recognition certificates and gift documentation for retired members.
• Maintain off-site document storage and coordinate document retrieval requests.
• Process payment requests for division grants including Health & Safety, All In Grant, Crisis Funds, Large Local Coalition, Membership Recruitment, and Microsearch programs.
• Develop PowerPoint presentations and Excel spreadsheets to support financial analysis and contract evaluation.

Qualifications

• 3–5+ years of administrative, office coordination, or operations support experience preferred.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience working with databases and managing large volumes of data.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities with high attention to detail.
• Ability to interact professionally with staff, members, vendors, and external stakeholders.
• Ability to manage confidential information with discretion.

Seattle, WA

Addison, TX

Position Summary

As a Security Engineer/Tester, you will be performing authorized security testing on some of the very complex, massive scale, and highly critical applications. As part of a shift left focus, you will be working part of the development team along with developers to proactively identify any security vulnerabilities (OWASP Top 10, SANS Top 25, CWE) at the earliest before they are discovered late in cycle by InfoSec teams or in production. You will be working as a liaison between the Infosec team and development teams, understanding the security issues reported by central InfoSec teams to development teams to help them understand and fix them. You need to be highly passionate in following the constantly changing threat landscape and familiarize with latest security vulnerabilities that impacts the team.

Role Responsibilities:

• As a Security Engineer/Tester, you will be performing authorized security testing on some of the very complex, massive scale, and highly critical applications.

• You must be self-directed, able to work independently, as well as work in a team-oriented and fast paced environment.

• You need to be aware of a varied application security domains like authentication, authorization, identity management, cryptography, etc.

• You require very good communication and presentation skills to be able to present your findings to Leadership/Management/Development teams to help them understand the Risk so that they can take informed decisions on mitigations, controls and residual risk.

• The ideal candidate is a team player, self-starter and quick learner with 3+ year of experience in software development/testing with large-scale enterprise applications.

• The working experience requirement can be relaxed if the candidate has right skillset and has the capability to learn quickly.

• When submitting a candidate under this consideration, please highlight examples of quick learning on the resume.

Required Qualifications

• 3+ year of experience in software development/testing with large-scale enterprise applications.

• Primary Skill - Manual and automated testing (testing will be done on software)

• Deep understanding of different web application technologies, web protocols (HTTP, HTTPS, etc.), browser technologies, etc.

• In depth domain understanding of application security in terms of Identity and Access Management (IAM), different authentication technologies (passwords, biometrics, OTP, digital certificates & PKI, device authentication, FIDO U2F/Passkeys, etc.

• Proven expertise on different security testing tools (Proxy tools like Fiddler, Black box security testing tools like Burp, Static Security Code analysis tools,

• Deep understanding of different application security vulnerabilities such as OWASP Top 10, SANS Top 25, CWE, attack patterns (CAPEC), etc.

• Bachelor's Degree in Computer Science or equivalent experience.

• Must be self-directed, able to work independently, as well as work in a team-oriented and fast paced environment

Desired Qualifications

• Working experience on different security technologies and standards like Single Sign On (SSO) using SAML/OpenID, OAuth protocols, etc.

• Good understanding of Cryptographic algorithms and standards like Symmetric/Assymetric crypto techniques, digital signatures, JWS/JWE tokens, Hardware Security Modules (HSMs), etc.

• Understanding of Security vulnerabilities related to Cloud environments is an added advantage.

• Well known Security certifications is an added advantage

• Understanding of Threat Modelling concepts and Secure Development Life Cycle processes.

Love Fresh Tex-Mex? Yep, us too.

Surcheros is a FRESH Tex-Mex fast casual restaurant that exists to consistently provide superior and flavorful fresh Tex-Mex, kindness, and prosperity to each guest, each other, and each community we serve.

What Makes Us Different?

Other than the delicious food, we live our Core Values of Friendly, Respectful, Engaging, Supportive, and Hardworking, aka: being FRESH. Simply put, we mind our manners and have fun at work.

What's In It For You?

First, we have great compensation and bonus potentialto top that, our company is on the rise and growing rapidly. Your career growth potential here is limitless. (Stick with us and you don't have to write another resume) We also have the normal stuff like Medical, Dental, and Vision insurance, 401k, Paid time off, and Holiday Closures (yes, seriouslyyou get to spend some holidays with your family!)

About Your Job:

As the GM, you are responsible for driving the overall culture, community connections, and operations of their restaurant set forth by our Purpose Statement. You will inspire, engage, motivate, and develop their team which will provide superior Guest and Team Member experience by living our FRESH values and ultimately be responsible for the success of the restaurant with financial performance.

What You Bring:

• Be the role model of the FRESH Core Values, including all communication
• Responsible for all financial areas of the business. (Labor, Food Cost, Waste, Sales, etc.)
• Maintaining a flexible schedule including nights and weekends
• Assist with sourcing, hiring, and developing Managers and Team Members
• High ability to delegate responsibilities; validate completion
• Coach and develop Team Members
• Ensure proper staffing and scheduling of Managers, Team Leads, and Team Members even in your absence
• Educate yourself, practice and enforce all company policies and procedures
• Be certified in all Team Member and Manager positions
• Maintain high operating standards, including safety and sanitation

Make Sure You:

• Like food. Bonus if Tex-Mex is your favorite.
• Guest focused mentalitylike, seriously, we LOVE our guests!
• Friendly personality and can role model that to your Team Members
• Strong communication skills with the ability to clearly communicate with Managers, Team Members, and Above Store Leadership
• Enjoy jumping in and helping out.
• Are passionate about being involved in your community and helping it prosper.
• Extremely well organized and self-motivated.
• Have held leadership positions in the past.
• Are able to travel up to 20%

If you've actually read this entire post, type the secret password of \"Burritos\" in your application

• 8 hour shift
• Monday to Friday
• Weekend availability

As the Distribution Supervisor you will be responsible for the employees in our facility, ensuring its effective operation by preparing work schedules, assigning tasks, coordinating the flow of work, and assigned projects, overseeing completion of work, and monitoring performance of your team. Attention to detail, demonstrated supervisory abilities and proficiency in manufacturing, distribution, inventory, and warehousing processes are crucial experience for this position.

This is an onsite role within our Mt. Juliet TN facility with a schedule of Monday - Thursday, 5AM-3:30PM.

• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with management to establish department and company goals, and rely on experience, judgment, and innovation to achieve them
• Develop and implement process improvements, and coordinate new model introductions
• Create and utilize reports to accurately represent product flow and task completion rates and percentages
• Liaison between teams, shifts, and departments, and partner with vendor/customer/client representatives
• Monitor inventory of stock and ensure adequate levels are maintained
• Maintain a clean, organized, and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
• Ensure proper labor utilization and develop staffing requirements
• Conduct interviews for all nonexempt personnel and temporary employees
• Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics
• Drive engagement across area of responsibility and work with the team to foster a strong engage culture. Work with Manager to review the peakon score and create action plans within the tool
• Performs other duties as assigned

• HR Diploma or GED required
• Minimum of 3-years of experience in a leadership role within a fast-pace, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility
• Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
• Prior experience in a warehouse, shipping, receiving or related environment required
• Ability to identify potential process and workflow improvements
• Demonstrated experience with direct supervision and coaching of others
• Must have strong verbal and written communication skills
• Ability to successfully interface with all levels of Company personnel as well as external personnel
• High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
• Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
• Driven, goal-oriented, never confuses effort with results
• Ability to multitask in a fast paced, dynamic assembly and logistics environment
• May be required to work across multiple shifts

• Associates Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment
• Understanding of Lean and Six Sigma methodologies
• What are the working conditions and physical requirements of this job?
• Position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone.
• Employee is occasionally required to stand and walk, lift, carry and/or move up to 20 pounds.
• Occasional bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Pay Range: $54,900.00 - $92,000.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is 07/14/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World. Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.

For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

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• Set up and operate machining equipment to produce parts with minimal training and supervision
  
• Understand close tolerance machining, generally low volume critical components
  
• Read blueprints, understand G.D.&T. ,sketches, and process routings.
  
• Perform inspection of machined parts
  
• Operate computer as required for production tracking
  
• Perform general preventative maintenance of machines, including chip removal, coolant maintenance and maintaining lubricant levels
  
• Able to keep work area clean
  
• Good attendance and punctuality
  
• Maintain a clean and safe work environment
  
• All other duties as assigned
  

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• HS Diploma or equivalent required. Additional education preferred.
  
• Minimum of 3 years of setting up and running manual lathes.
  
• Minimum of 4 years of setting up and running manual vertical mills.
  
• Minimum of 5 years of experience with set-up, operation and conversational programming of CNC lathes (preferably with Okuma controls) or 5 years of set-up and operation of CNC vertical mills with Fanuc Controls.
  
• Willingness to learn the operation of various other machines and equipment.
  
• O.D. Cylindrical grinding and surface grinding experience preferred
  
• 0\" to 6\" O.D. micrometers, 0\" to 6\" depth micrometers, dial calipers 'tenths' and scale dial indicators
  
• Ability to work overtime as required.
  
• Basic reading, math, and computer skills
  
• Interpersonal skills appropriate for interaction with fellow employees and management
  
• Must be capable of lifting up to 35 lbs. without assistance and up to 250 lbs. with mechanical assistance.
  

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• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
  
• Discounts on Stanley Black & Decker tools and other partner programs.
  

How this Role Makes an Impact

The Imagine team is growing our client base, and we are inviting a passionate Implementation Project Manager to come join our team! The Implementation Project Manager is assigned clients who are ready to convert from their old system to our medical billing software, and they provide guidance through the process from inception to go-live. Our Implementation Project Manager ensures our clients can transition to a faster, automated medical billing system with care, support, and ease!

If you are looking for a place that offers a challenging and fast-paced environment with the opportunity to grow and develop, look no further! We are always looking for quality people to join our growing team. Must-haves include the ability to adapt to an ever-changing environment, work quickly and efficiently, continuously challenge the status quo, and be an innovative and solutions-based thinker.

Essential Duties

• Ensure existing client implementation engagements occur on time and accurately each time through proper project management
• Responsible for scope/change management, and estimating impacts of scope change
• Manage client expectations and provide exceptional service throughout implementation process
• Create documents/deliverables necessary for providing exceptional services and ensuring communication of project plan to clients
• Develop and implement an efficient onboarding process for assigned products, to include product set up, system configuration, client training and support until the client is deemed ready for support.
• Work with and serve as liaison between merchant vendors and clients to obtain and relay necessary information for proper set up (i.e. MID’s, passwords, etc.)
• Other items as assigned

Education and/or Experience Needed

• BS/BA in Healthcare or Computer/IT related degree
• Minimum of 5 years of medical software experience.

Qualifications You Must Have

• Excellent verbal and written communication skills
• Excellent presentation and leadership skills
• Solid understanding of healthcare/billing processing operations
• Ability to work independently to meet deadlines and manage multiple projects
• Strong interpersonal and organization skills
• Excellent problem-solving skills
• Flexibility to work with internal groups and external users.
• Basic-to-Intermediate level knowledge of SQL, database environments
• Strong knowledge in Imagine Software suite of products
• Proven client relations ability
• Must be a self-starter

Employment Type

• Full-Time, Exempt

Reporting Structure

• Implementation Solutions Manager

Work Environment

Working conditions are normal for an office environment. Travel is required up to 25% of the time.

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

• Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
• Routing incoming incident and service requests to the appropriate support group
• Maintaining accurate and timely records in issues tracking system
• Maintaining service desk knowledgebase support documentation
• Participating in professional development and team improvement initiative
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Individual will be expected to analyze end user hardware, operating system and business application issues
• Communicate professionally and effectively with users to understand issues and propose solutions
• Effectively manage service desk workload to meet publishing business SLAs
• Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
• Must have the ability to address system issues both on and off hours.
  
  

• Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
  
  

• Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
• Knowledge of Microsoft 365 and Office applications
• Knowledge of Apple IOS and OSX environments
• Experience using an IT Service Desk platform, preferably Service Now.
• Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Ability to be on-call for critical off-hours support
• Experience in the life science or health industry is a plus
  
  

Job Description

• Identifying logging and resolving IT incidents to restore normal service as quickly as possible This includes troubleshooting issues providing workarounds as escalating complex problems to the appropriate teams
• Handling requests for services like new software installations password resets or access to resources
• Providing guidance and support to users on various IT related topics including software usage hardware troubleshooting and security best practices Contributing to and maintaining a knowledge base to help users resolve issues independently and to improve the efficiency of the service desk
• Effectively communicating with users to understand their needs provide updates on their requests and ensure a positive customer experience 8-10 years in Service Desk Management

Skills

Mandatory Skills: ServiceDesk