Intercom System Jobs Remote Jobs in Usa

29 positions found

Project Engineer
Salary not disclosed
Montgomery, AL 6 days ago

Company Info:

Cornerstone Electronics provides completely integrated scalable security electronic solutions for any size and type of detention facility. We supply Federal, State, and County correctional and detention facilities with virtually everything needed to succeed in the ever-changing world of security, from hardware to electronics. Our systems can integrate any combination of touch screens, PLC based door control, intercom systems, CCTV, video visitation, card access, duress systems, utility control, graphical control panels, perimeter systems and more.


Primary Job Functions:

The Project Engineer is responsible for all activities relating to the integration of the security and communications systems for new and existing correctional facilities. These activities include oversight and preparation of engineered submittals, fabrication drawings, and installation documentation, procurement, scheduling, coordination with project managers, general contractors, and field staff, project startup, commissioning, testing, and closeout. The project engineer is also responsible to coordinate internally with the project management, programming, drafting, and installation staff to ensure project needs and requirements are fulfilled.


Required Skills:

Necessary skills include AutoCad and proficiency with Windows and Microsoft office programs. Knowledge of electronics, computer systems, CCTV, audio, card access, and duress systems is a must. Excellent communication skills, both written and verbal is required.


Desired Skills

Knowledge of networks, PLC systems, and HMI experience are a plus.


Experience:

Seeking applicants with a minimum of 2 years engineering experience in electronic security or automation controls.


Education:

Minimum Requirement: Bachelor of Science in Electrical Engineering or relevant engineering technology field.


This position requires travel up to 20% of the time.


  • EOE/M/F/Veteran/Disabled
Not Specified
Member Services Representative (Albany)
Salary not disclosed
Albany, New York 4 days ago
Description:

Job Title: Member Services Representative

Department: Membership

Work Location: Albany and/or Troy Clubhouse

Reports to: Membership Director

Salary: $15.50-$16.00/hr

Hours & Schedule: 15-25 hours/ week hours may vary based on hours of operation

Classification: Part-Time, Non-Exempt

Benefits: Sick leave, Supplemental health insurance, New York Paid Family Leave benefits, employee assistance program (EAP), and eligibility for additional third-party discounts.


Organizational Values

At the Boys & Girls Clubs of the Capital Area (BGCCA), you’ll find more than just a job. You’ll be part of realizing our mission to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens. Our team works together to ensure that youth in the Capital Area are given an opportunity to succeed and flourish in today’s fast paced environment.

Overview of Your Role

The primary function of the Member Services Representative will be to deliver professional customer service, relationship building and sales skills to create a welcoming environment at BGCCA. The incumbent will provide in-depth information related to BGCCA programs, activities, and special events while assisting with the attraction and retention of members, including the collection and processing of monetary transactions and information for members, participants and guests. The position also supports data collection and analysis systems and may assist with other administrative or clerical support activities as assigned.


KEY ROLES (Essential Job Responsibilities):

The following job functions are considered essential for this position:

  • Greet and welcome guests as soon as they arrive at the office and notify appropriate staff of visitors.
  • Maintain office security by following safety procedures and controlling access via the reception desk. (manage intercom system, monitor logbook, assist with main office security systems)
  • Maintain electronic and hard copy filing systems, ensuring accuracy and timely updates for easy information retrieval.
  • Keep updated records of office cash handlings and store all records appropriately.
  • Provide basic and accurate information regarding Club programs/events in-person and via phone/email.
  • Answer, screen, and forward incoming phone calls professionally
  • Manage and update general voicemail/message service and receive and distribute messages accordingly.
  • Receive, sort, and distribute daily mail/deliveries.
  • Respond to and follow procedures for incidents and emergencies as the main point of contact.
  • Act as the main point of contact for all Club-Main Office communications, including incident/injury reporting to external providers as necessary.
  • Perform other clerical receptionist duties such as photocopying, sorting, filing, and data entry for Main Office staff as needed.

WORK ENVIRONMENT:

Fast-paced office environment serving as the primary reception and communication hub. Regular interaction with diverse populations including youth members, families, staff, and community partners. May involve handling cash transactions and confidential information.

TRAVEL REQUIRED:

No regular travel required. Occasional local travel between Albany and Troy locations may be requested based on operational needs.

RELATIONSHIPS:

Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions.

External: Maintains contact as needed with external community groups, schools, members’ parents and others to assist in answering questions or resolving issues that might arise.




Requirements:

CREDENTIALS, SKILLS/KNOWLEDGE REQUIRED:

Education and Experience:

  • High School Diploma or GED required
  • Associate's degree preferred
  • Minimum 1 year experience in member services and/or customer service
  • Experience with computers, software, phone systems, and data management preferred
  • Must be 21 years of age

Required Certifications:

  • Must complete all required BGCCA training within first 60 days of employment

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to work independently and in a team-oriented environment
  • Strong analytical and problem-solving skills
  • Excellent organizational skills and attention to detail
  • Ability to prioritize tasks appropriately
  • Excellent time management skills with proven ability to meet deadlines
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Google Office Suite or related software
  • Cash handling experience preferred
  • Must pass a comprehensive background check, including fingerprinting, child abuse clearance, and sex offender registry check, as required by BGCCA.


PHYSICAL REQUIREMENTS:

This position may require:

  • Standing/walking for up to 6 hours per day
  • Ability to lift and move up to 25 pounds
  • Fine motor coordination for computer work and filing
  • Regular verbal communication with children, staff, and parents
  • Visual acuity to monitor office activities and review documents
  • Ability to sit for extended periods while performing desk work

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


The Boys & Girls Clubs of the Capital Area is an Equal Opportunity Employer and is committed to recruiting and hiring a diverse workforce. Persons from diverse backgrounds including communities of color, people with disabilities, and the LGBTQ+ community are encouraged to apply.



Compensation details: 16.25-16.75 Hourly Wage



PIac0dee73328b-38

temporary
Sales Associate
✦ New
Salary not disclosed
Richmond, VA 5 hours ago
As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and promotion of loyalty programs. You take pride in maintaining a beautifully presented salesfloor, ensuring signage, product care, and brand standards are upheld. Collaborating with your team, you support new teammate onboarding, foster a welcoming environment, and uphold company policies and safety best practices.

A day in the life as a Sales Associate...

- Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
- Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
- Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
- Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
- Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
- Promote the brand by engaging customers in creative activities and demonstrations
- Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
- Engage in, maintain and support store safety standards and training
- Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
- Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
- Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
- Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
- Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table...

- Excellent interpersonal skills and ability to build rapport with customers and other associates.
- General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.
- Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
- Engage in, maintain and support store safety standards and training.
- Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have…

- Customer service experience preferred
- Retail experience preferred

Powered by SonicJobs (an advertiser on Veritone). By applying, you consent to share your data with SonicJobs and the employer. Veritone or SonicJobs does not store or use your application data beyond facilitating the application.
See Crate & Barrel Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at Category:Sales, Keywords:Sales Representative, Location:Richmond, VA-23220
Not Specified
Registered Nurse- OB L/D- Night Shift
Salary not disclosed
Valentine, NE 3 days ago
Description:

Location: Cherry County Hospital- Valentine, NE 69201

Job Status – Full Time (36 hours)

Schedule: Nights 6:15pm - 6:45am

Compensation: Competitive wage

Sign-on Bonus: $15,000 depending on experience

Shift Differential:

- Sunday – Thursday Nights - $3.50/hour
- Friday – Saturday Nights - $6.00/hour
- Weekend Days $2.50/hour
- Charge Differential: $3.00/hour

Cherry County Hospital, in Valentine NE. is seeking a skilled and compassionate OB/GYN Night Nurse to join our dedicated team. Under the supervision of the physician or other health professionals, the OB/GYN Nurse will demonstrate proficiency in administering the fundamental nursing processes within the OB/GYN department. This position shares responsibility for providing exceptional care to individual patients and entire mother/baby populations.

Comprehensive Benefit Package:

•Health Insurance: Co-pay or HSA plan options: 100% paid for Employee

•Dental: 100% paid for Employee

•Vision: 100% paid for Employee

•$50,000 Group Life Insurance with AD&D

•Long-Term Disability: 100% paid for Employee

•Medical and Dependent Care Flexible Spending Accounts

•Health Savings Account with employer contribution

•Supplemental Insurances: Short-Term Disability, Supplemental Life and AD&D, Critical Illness, Hospital Indemnity and Accident •Retirement Plan: 457 plan Pre-Tax and Roth options

Duties and Responsibilities

Responsibilities include but are not limited to the following:

· Greets and registers patient upon arrival.

· Initiates admission assessment immediately upon arrival to the unit including pain assessment.

· Completes admission assessment of the patient immediately according to procedure.

· Initiates a written care plan upon admission.

· Monitors patient condition throughout shift according to unit care standards, including the reassessment of pain.

· Demonstrates ability to interpret changes in patient condition, fetal monitoring systems and abnormal lab values as evidenced by shift communication and documentation in the medical record.

· Incorporates in the nursing plan of care nursing interventions specific to the patient’s identified needs, measurable patient outcomes, discharge planning.

· Reviews and appropriately updates the nursing plan of care during assigned shift.

· Works with the patient and/or family in the development of the plan of care.

· Implements plan of care within established timeframe.

· Accurately orders appropriate tests via electronic health record (EHR).

· Requests consultation based on assessment data to assist in problem solving or facilitation of care as evidenced by random observation and documentation in the medical record.

· Administers medications including I.V. fluids according to policy and procedure.

· Administers and accounts for all controlled substances according to established policy and procedure.

· Accurately reviews physician’s orders and ensures implementation according to schedule.

· Documents nursing interventions and patient response to care at appropriate intervals during the shift.

· Provides basic patient education as outlined in the plan of care and documents teaching and outcomes in the medical record.

· Evaluates patient outcomes and modifies nursing interventions to meet changing patient needs including the reassessment of pain.

· Reports changes in the patient’s condition and/or adverse patient response to physician and other health care professionals.

· Performs fetal monitoring.

· Maintains acceptable standards of patient care.

· Identifies problems and guides personnel to their solution.

· Accurately and promptly implements physicians' orders.

· Maintains the standards of accurate and complete recording and reporting.

· Arranges to have needed supplies and equipment on hand.

· Participates in planning changes and improvements.

· Performs OB specific procedures and assessments such as Sterile Vaginal Exams and nitrazine testing as directed by physician or applicable policy and procedure.

· Attends monthly staff meetings.

· Participates in hospital safety programs.

· Supports and enforces infection-control policies and procedures.

· Assists in keeping the nursing unit clean and tidy.

· Knowledgeable of and committed to practicing Corporate Compliance policies and procedures.

· Complies with Cherry County Hospital personnel policies.

· Performs other duties as assigned by supervisor.

Core Competencies

· Core Values

· Standards of Conduct

· AIDET/Organizational Expectations

· Safety

· Quality

· Flexibility

· Customer Service

· Diversity and Inclusion

· Finance

· Biohazard Waste

· CC Hand Hygiene

· Electronic Health Records

Job Specific Core Competencies

Department Specific Specialty Area:

· OB/GYN patient care concepts, practices, and standards

· Gynecologic Care

· Obstetric Care

· Antepartum, Intrapartum or Post-partum

· Fetal Monitoring

· Laboratory Safety Standards/Waived Testing

Skills and Abilities Required

· Requires a basic theoretical nursing knowledge with application of knowledge and skills.

· Ability to make sound judgements and decisions concerning patient care.

· Recognizes the proper channels of communication.

· Knowledge of physical organization of the hospital, as well as the hospital policies and procedures.

· Understands the legal aspect of nursing.

· Ability to maintain complete confidentiality regarding patient care services.

· Keeps abreast of new trends and developments in nursing.

· Interested in continuing professional growth.

· Possesses personal qualities, which enable the nurse to maintain good interpersonal relationships and work well with people; examples of these are good judgement, understanding, loyalty, respect for the person as an individual, and empathy.

· Must be knowledgeable of state and federal confidentiality laws, including but not limited to HIPAA, and be familiar with and follow all policies, procedures and instructions regarding the privacy and security of protected health information applicable to the position.

Physical Demands and Working Conditions

· Work maybe physically and emotionally demanding, involves lifting and positioning patients.

· Environment requires working in close proximity with others in a clean, favorable area.

· Physical demands require sitting for long periods of time, standing and bending as required.

· Requires regular working hours with possibility of overtime.

· Dexterity needed to operate equipment, telephone, intercom system and other tasks as required to meet patient care needs.

· Repetitive use of hands, arms and eyes could cause strain.

· Must be agile, able to move carefully around patients and equipment with ease.

· Job involves the potential for exposure to hazardous material such as contaminated body fluids.

· Must possess the knowledge and insight to comply with universal precautions and hospital policies an
Not Specified
Lead Low Voltage Service Technician
✦ New
$25 - $30 an hour
*Lead Low Voltage Service Technician*

*Job location:* Growing Telecommunications, Networking business in Kaukauna is looking to expand the team due to additional needs.

Founded more than 30 years ago, Wire Technologies, Inc. designs and implements communications solutions that enable our clients to take full advantage of the latest advances in technology. Focusing on the input, goals and priorities of the customer, our commitment to delivering the highest quality service is paramount.

Job type: Full- Time

Compensation: 401K Match, Health Insurance, hourly rate negotiable based on experience.

Job Category: Lead Service/ Installation Technician

*Job Description: Duties and Responsibilities*

Provide daily low voltage services and installation requirements as required by customers. Have the physical dexterity to perform required duties, including but not limited to lifting, climbing, standing, and reaching overhead.

Plan and organize a team effort, ensure optimal utilization of resources, labor, material, and equipment. Work tactfully with personnel, customer, owners, and the general public.

Maintain flexibility to support varied work schedules and after hours / weekend support, as necessary.

*Job Requirements:*

Experienced Technicians only please, with the ability to see a project through from start to finish.

Must have the ability to work independently and demonstrate logical decision-making ability.

Experience with supervisory experience in project management and resource coordination is required.
Some regional and national travel will be required.

We are a Panduit / CommScope Strategic Partner, familiarity with this connectivity is a plus. Must be well organized, have good communication skills, professional appearance, good time management, the ability to work alone and proficient at documentation.

A clean driving record and ability to pass drug test and background check is required.

* Demonstrated understanding of Cat 5e, Cat 6, Cat 6A and fiber optic cabling installation, termination, fusion splicing, and testing.
* Experience with audio/visual, access control, and CCTV
* Communications Cabling
* Data Center Services
* Wireless/ Wi-Fi
* Paging/ Intercom Systems
* Cellular Amplification
* Access Control
* Video Surveillance
* CATV Distribution
* Certifications in these areas are a plus
* The ability to operate and work from scissors and boom lifts
* BICSI certifications are preferred but, not required

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off

License/Certification:
* BICSI Certification (Preferred)

Ability to Relocate:
* Kaukauna, WI: Relocate before starting work (Required)

Willingness to travel:
* 50% (Required)

Work Location: On the road
by Jobble
permanent
E&I Technician
✦ New
Salary not disclosed
Macon, GA 1 day ago

E&I Technician

The primary function of this role is to install, troubleshoot, clean, inspect, calibrate, and maintain electrical instrumentation, and distribute control equipment throughout our facility, ensuring operations are conducted in a safe and professional manner.


Key Responsibilities


Safety Compliance:

Understand and adhere to all safety procedures.

Stay current on all safety training.

Wear required Personal Protective Equipment (PPE) as needed (e.g., steel toe boots, safety glasses, ear plugs).

Comply with Lock Out Tag Out (LOTO) procedures and OSHA guidelines.

Complete General Plant Safety Training within the first 8 weeks of employment.


Equipment Maintenance:

Troubleshoot and maintain facility equipment to ensure safe, environmentally compliant, and efficient operation.

Perform electrical preventive maintenance, repairs, and calibration procedures.

Access and read PLC/DCS control logic to diagnose and resolve issues with minimal supervision.


Documentation and Communication:

Initiate and complete work orders and requisitions, documenting critical information as directed.

Clearly communicate both verbally and in writing, utilizing intercom systems and two-way radios where necessary.

Identify and address improvement opportunities proactively.


Additional Responsibilities:

Be available to work scheduled and unscheduled overtime, including responding to emergency repairs during off hours.

Perform basic duties and utilize measuring tools to support maintenance tasks as required.

Complete all necessary Plant Training Programs within specified timeframes.

Operate additional equipment, including industrial forklifts, manlifts, and skid steer loaders.

Not Specified
Engagement Manager– Digital Health Experience
✦ New
Salary not disclosed
San Francisco Bay 1 day ago

Role: Engagement Manager– Digital Health Experience

Location: Remote (U.S.)

Duration: 6-Month Contract

Working Time Zone: PST (Pacific Time Zone)


Position Overview

We are seeking a Engagement Manager– Digital Health Experience to lead the deployment, adoption, and engagement optimization of mobile digital health applications within the U.S. healthcare ecosystem. This role requires a hands-on professional with strong experience in launching digital health platforms, managing deployments, and driving sustained patient engagement through data-driven engagement strategies.

The ideal candidate will have experience deploying consumer-facing healthcare applications used by patients across providers and payer organizations, while leveraging engagement tools and analytics platforms to improve patient adoption, retention, and usage metrics such as DAU/MAU.

This role will work closely with product, engineering, digital marketing, and care management teams to ensure successful rollout of mobile applications and to design engagement loops that increase patient participation and long-term platform usage.

Key Responsibilities

  • Lead deployment and rollout of mobile digital health applications across healthcare provider or payer environments.
  • Manage end-to-end implementation and project management of digital health platforms, ensuring successful launches and smooth adoption by patient populations.
  • Design and implement patient engagement strategies and engagement loops to drive consistent application usage and retention.
  • Utilize engagement platforms such as , Intercom, Mixpanel, or similar tools to design communication workflows, patient messaging, and engagement campaigns.
  • Monitor and optimize digital engagement metrics, including DAU, MAU, retention rates, and user engagement trends.
  • Analyze user behavior data and analytics to improve patient onboarding, engagement journeys, and digital experience.
  • Collaborate with product, analytics, and engineering teams to continuously enhance patient engagement features and workflows.
  • Coordinate with healthcare stakeholders to ensure digital tools align with clinical workflows and patient care programs.

Required Qualifications

  • Strong experience in deploying and managing digital health applications within healthcare provider or payer environments.
  • Hands-on experience in project management and platform implementation for consumer-facing digital products.
  • Experience driving user engagement, retention, and adoption for mobile or digital applications.
  • Familiarity with engagement platforms such as , Intercom, Mixpanel, or similar customer engagement and analytics tools.
  • Experience tracking and optimizing digital engagement metrics such as DAU, MAU, retention, and user lifecycle engagement.
  • Strong analytical and problem-solving skills with the ability to translate data insights into engagement improvements.

Preferred Qualifications

  • Experience working within digital health, healthcare technology, or healthcare consumer platforms.
  • Familiarity with healthcare ecosystems including provider systems, payer platforms, and patient engagement solutions.
  • Experience integrating engagement tools with mobile health applications or digital health platforms.
  • Background working with health systems, health plans, digital health startups, or healthcare technology consulting firms.
Not Specified
Product Manager
🏢 Raydar
Salary not disclosed
San Francisco, CA 3 days ago

Agent Product Manager


Salary: $150K – $215K

Location: San Francisco, CA (On-site)

Type: Full-time

Visa Sponsorship: Not available


About the Company


Our client is a high-growth healthcare AI startup founded in 2023 that has raised $102M in funding and grown to ~100 employees. The company builds the most comprehensive agentic AI platform for patient engagement — their omnichannel AI agents integrate directly with EHR/PMS systems to handle patient calls, scheduling, and communication across healthcare specialties. Since launch, the platform has managed over 110M+ patient interactions, reduced average hold times from 11 minutes to 1 minute, and serves thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. They've achieved 15x revenue growth since Q4 2024 and are scaling rapidly across the healthcare industry.


About the Role


Our client is looking for someone with 2–4 years of experience in Consulting, BizOps, or Account Management/Customer Success who has a track record of translating business needs into technical requirements and improving operational processes. You should be comfortable operating in ambiguous, fast-paced environments with an entrepreneurial mindset. Bonus points if you have experience leading product implementations or working with customer service tools like Zendesk or Intercom.


What You'll Do:


  • Lead customer onboarding and implementations autonomously to ensure a seamless transition to the platform
  • Take ownership of customer feedback and issues, managing them directly to drive resolution and identify product improvements
  • Work closely with the Operations Analyst and Engineering teams to support product QA, build insightful reporting, and execute on new features
  • Drive automation and scalability by building and refining internal tools, systems, and workflows
  • Lead the expansion of customer relationships and contracts by communicating clear business value
  • Develop and scale foundational processes from scratch to support rapid growth


Requirements:


  • 2–5 years of experience in Consulting, BizOps, or Account Management/Customer Success roles
  • Entrepreneurial mindset comfortable with ambiguity
  • Experience translating business needs into technical requirements
  • Bonus: Experience with product implementations or tools like Zendesk/Intercom
Not Specified
Customer Service Representative
✦ New
Salary not disclosed
San Jose, CA 5 hours ago

About Us:

AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.


Job Summary:

Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.


*Please note:

We are only recruiting local candidates at this time to accommodate an in person schedule. The employee will come into San Jose location 4 times a week.

Schedule:

  • Monday - Friday, 7:30AM- 4:30PM


Responsibilities:

  • Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
  • Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
  • Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
  • Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
  • Competency and initiative to meet and exceed the department metrics and individual performance goals.
  • Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.


Skills/Talents you have:

  • Analytical, problem solver and critical thinker.
  • Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
  • Team player that is willing to take initiative to support customers, other agents and supervisors.
  • Adaptability to thrive in a fast-paced ever changing work environment.
  • Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
  • Positive attitude with a desire to learn and share ideas in a collaborative work environment.
  • Clear and concise communicator within customer interactions and across different departments.
  • Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
  • Excellent time management skills.
  • Customer-focused with strong interpersonal and tech savvy skills.


Qualifications:

  • Customer Service Experience: 1 year (Preferred)
  • Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
  • Experience with AI Intercom, Slack or other CRM software is a plus.
  • Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
  • Customer-focused and can demonstrate mastery of customer service skills.
  • Ability to maneuver between multiple tasks.


Benefits:

  • 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
  • Paid vacation days and sick leave
  • Paid Holidays + Floating Holidays
  • 401k
  • Free snacks and drinks in office
  • Employee discount
  • Company engagement events
  • Monthly departmental CS appreciation lunches


Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.


Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Not Specified
AV Design Engineer - Faith & Performance
Salary not disclosed
Kenilworth, NJ 3 days ago

About Diversified:



Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.



What to Expect:



At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.



As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.



IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:



The Design Engineer (DE) is a contributing member of the core project team for Faith & Performance projects. The DE supports projects through the lifecycle from sales concept and design development to construction drawings and implementation support. Working under the guidance of a Senior Design Engineer or Project Engineering leadership, the DE assists in translating client needs and system requirements into coordinated technical designs and documentation.



The DE collaborates with internal subject matter experts (SMEs) as needed and is responsible for producing accurate drawings, layouts, and supporting documentation in accordance with project standards. The DE contributes to equipment selection and bill of materials development, subject to review and approval by senior engineering staff.



What You'll Do:





  • Contributor for complex engagements and works directly with Account Executives, clients, project teams and other DE's to develop specifications, designs, budgets, timelines and manage expectations.

  • Conceptualize system designs and determine system requirements. Provide technical expertise and coordination information to support the architecture, installation and planning of live performance solutions (concert audio, cinematic multi-cam, theatrical stage lighting, house lighting, production IT, intercom, etc).

  • Develop Faith and Performance project estimates, Bill of Materials (BOM), Bid Response submissions, and project agreements in partnership with the Sales Engineer and Proposal Manager

  • Create Sketchup Models that assist in communicating concepts to the client in the early steps of the sales engagement, as well as being used as the basis for other design deliverables through manufacturers such as loudspeaker systems, camera plots, and house lighting designs

  • DE may have client interaction and contribute to the P and L performance.

  • Project lifecycle is important and learning the standards our clients are comfortable with is just as important as selling new technology and solutions where they fit. The position bears the responsibility to assist in developing long lasting client partnerships alongside the Sales Engineers & work with team members to maintain the account on all levels.

  • Maintains expertise in the industry through ongoing review of trade publications, participation in industry trade shows, seminars and educational forums. May author articles and/or analyze trends.

  • Attend appropriate manufacturer trainings, attend or lead lunch and learns and continue online education



What You'll Bring:



Education & Certifications:





  • High School Diploma or GED

  • Bachelor's Degree preferred



Required Skills/Qualifications:





  • 4+ years of professional live audio or video production experience as end user in relevant field

  • Candidates should possess a good understanding of production system technologies with demonstrated specialization in at least one of the major disciplines - concert audio, broadcast video, and/or stage lighting

  • Ability to understand, synthesize and create AV system designs

  • Understanding of TCP/IP routing, QoS, VLAN's and Wireless Access Points

  • Proficient in MS Office 365 and Apple Pages

  • Proficient in MS Excel and similar quoting tools (D-Tools, Jetbuilt, etc) for quote creation.

  • A thorough, demonstrable understanding of the construction process, installation and integration as well as architectural and construction drawings and specifications



Preferred Skills/Qualifications:





  • Demonstrated knowledge of broadcast technology, equipment, facilities, and production systems used in the Media and Entertainment / Broadcast industry. Formats include high-definition, UHD and HDR video systems deployed using analog, SDI and SMPTE 2110 IP transport protocols.

  • Detailed oriented, independent, self-starter

  • Exceptional time management skills with a track record for meeting deadlines

  • Excellent communication skills

  • Ability to analyze complex issues and communicate concise succinct messages

  • High level of problem solving and technical troubleshooting skills



What We Offer:



Along with competitive compensation, you will be eligible for the following benefits:





  • Multiple medical plan options to suit your family's needs

  • Dental (including orthodontic coverage) and vision plans

  • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)

  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)

  • 401k with Employer Match

  • Paid Time Off and Paid Holidays

  • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services

  • Commuter Benefits

  • And much more



To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .



Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.



If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.



Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.



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