Intercom Fin Pricing Jobs in Usa

Location: Jerry's Foods Woodbury

Reports to: Coffee Shop Manager

Classification: Part Time Union

Rate of Pay: Progressive scale up to $17.25 / hour based on experience

Hours: Sunday – Saturday, varied hours

Jerry's work perks:

• Store Discount
• Employee Assistance Programs
• Flexible Schedule

Individuals applying for this position should be willing to:

• Make lasting connections with our customers
• Prepare coffee products including a variety of hot and cold drinks and some breakfast foods
• Fill and rotate cases and displays (may be some heavy lifting-up to 50lbs)
• Help maintain a clean and sanitary store
• Uphold and maintain the execution of the Food & Beverage Standards
• Work with the team on all tasks necessary to have an awesome department
• Be a part of a dedicated team that enjoys their job, arrives promptly for shifts, and works as scheduled

Jerry's may give preference to an individual who:

• Is friendly and outgoing and promotes customer service for the entire team
• Attended Food Safety training
• Is motivated to grow their career and continue learning
• Understands and follows proper perishable inventory procedures to ensure an accurate recording of inventory
• Understands and follows all food safety requirements including monitoring and recording temperature sensitive food items as outlined in our best practices
• Can execute Food & Beverage processes including FDC/RDC replenishment, pulls, stocking, zoning, in-stock routines, data accuracy, culling, rotation, cleaning, item removal, signing and backstock

GROW with Jerry's

G ain new lifelong skills in customer service

Enjoy a R ewarding work environment with a diverse group of coworkers

Experience O pportunities for career advancement

Maintain a flexible W ork schedule

Position functions may vary by store location.

FREQUENT:

Physical

• lifting/carrying to 25 lbs.
• walking, reaching, standing, turning, grasping,
• equipment operation:

Equipment Operation

• scanner, register, telephone, intercom, box cutter, coffee equipment

Mental

• judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

Environmental

• exposure to hot liquids

OCCASIONAL:

Physical

• lifting/carrying over 25 lbs., stooping, bending, squatting

**FREQUENT: 15% of the work shift or at least ten repetitions per work shift

**OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

Location: Cub Foods Chaska

Reports to: Deli Manager

Classification: Part Time Union

Rate of Pay: Progressive scale up to $18.00 / hour, based on experience

Hours: Sunday – Saturday, varied hours, must be available evenings

Jerry's work perks:

• Store Discount
• Employee Assistance Programs
• Flexible Schedule
• Possibility of earning an additional $3.00 / hour if you have open availability.

Individuals applying for this position should be willing to:

• Make lasting connections with our customers
• Prepare deli products including a variety of meats and cheeses (you may have to handle pork)
• Fill and rotate cases and display (may be some heavy lifting-up to 50lbs)
• Help maintain a clean and sanitary store
• Work with the team on all tasks necessary to have an awesome department
• Be a part of a dedicated team that enjoys their job, arrives promptly for shifts, and works as scheduled

Jerry's may give preference to an individual who:

• Is friendly and outgoing and promotes customer service for the entire team
• Knows about meats, cheeses, salads and good food
• Attended Food Safety training
• Is motivated to grow their career and continue learning

GROW with Jerry's

G ain new lifelong skills in customer service

Enjoy a R ewarding work environment with a diverse group of coworkers

Experience O pportunities for career advancement

Maintain a flexible W ork schedule

Position functions and job responsibilities may vary by store location.

FREQUENT:

Physical:

• lifting/carrying to 50 lbs., pushing/pulling 500 to 1500 pounds
• walking, reaching, standing, stooping/bending, squatting

Equipment Operation:

• scanner, register, scale, check approval machine, coupon machine, and intercom
• pallet jack, highboy cart, box cutter, tongs, steamer, slicer, wrapper, knives, roaster, chicken fryer, chicken hot case, pizza oven, coffee pot, cleaning utensils

Mental:

• judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

Environmental:

• exposure to hot and cold temperatures, hot equipment and cooking oil

OCCASIONAL:

Physical:

• lifting/carrying over 50 lbs., crawling

**FREQUENT: 15% of the work shift or at least ten repetitions per work shift.

**OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

Location: Jerry's Foods Woodbury Reports to: Coffee Shop ManagerClassification: Part Time UnionRate of Pay: Progressive scale up to $17.25 / hour based on experienceHours: Sunday – Saturday, varied hoursJerry's work perks:Store DiscountEmployee Assistance ProgramsFlexible ScheduleIndividuals applying for this position should be willing to:Make lasting connections with our customersPrepare coffee products including a variety of hot and cold drinks and some breakfast foodsFill and rotate cases and displays (may be some heavy lifting-up to 50lbs)Help maintain a clean and sanitary storeUphold and maintain the execution of the Food & Beverage StandardsWork with the team on all tasks necessary to have an awesome departmentBe a part of a dedicated team that enjoys their job, arrives promptly for shifts, and works as scheduledJerry's may give preference to an individual who:Is friendly and outgoing and promotes customer service for the entire teamAttended Food Safety trainingIs motivated to grow their career and continue learningUnderstands and follows proper perishable inventory procedures to ensure an accurate recording of inventoryUnderstands and follows all food safety requirements including monitoring and recording temperature sensitive food items as outlined in our best practicesCan execute Food & Beverage processes including FDC/RDC replenishment, pulls, stocking, zoning, in-stock routines, data accuracy, culling, rotation, cleaning, item removal, signing and backstockGROW with Jerry'sG ain new lifelong skills in customer serviceEnjoy a R ewarding work environment with a diverse group of coworkersExperience O pportunities for career advancementMaintain a flexible W ork schedulePosition functions may vary by store location.FREQUENT:Physicallifting/carrying to 25 lbs.walking, reaching, standing, turning, grasping,equipment operation:Equipment Operation~ scanner, register, telephone, intercom, box cutter, coffee equipment

Mental~ judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

Environmental~ exposure to hot liquids

OCCASIONAL:Physical~ lifting/carrying over 25 lbs., stooping, bending, squatting

**FREQUENT: 15% of the work shift or at least ten repetitions per work shift**OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

Location: Cub Foods Chaska

Reports to: Deli Manager

Classification: Part Time Union

Rate of Pay: Progressive scale up to $18.00 / hour, based on experience

Hours: Sunday – Saturday, varied hours, must be available evenings

Jerry's work perks:

• Store Discount
• Employee Assistance Programs
• Flexible Schedule
• Possibility of earning an additional $3.00 / hour if you have open availability.

Individuals applying for this position should be willing to:

• Make lasting connections with our customers
• Prepare deli products including a variety of meats and cheeses (you may have to handle pork)
• Fill and rotate cases and display (may be some heavy lifting-up to 50lbs)
• Help maintain a clean and sanitary store
• Work with the team on all tasks necessary to have an awesome department
• Be a part of a dedicated team that enjoys their job, arrives promptly for shifts, and works as scheduled

Jerry's may give preference to an individual who:

• Is friendly and outgoing and promotes customer service for the entire team
• Knows about meats, cheeses, salads and good food
• Attended Food Safety training
• Is motivated to grow their career and continue learning

GROW with Jerry's

G ain new lifelong skills in customer service

Enjoy a R ewarding work environment with a diverse group of coworkers

Experience O pportunities for career advancement

Maintain a flexible W ork schedule

Position functions and job responsibilities may vary by store location.

FREQUENT:

Physical:

• lifting/carrying to 50 lbs., pushing/pulling 500 to 1500 pounds
• walking, reaching, standing, stooping/bending, squatting

Equipment Operation:

• scanner, register, scale, check approval machine, coupon machine, and intercom
• pallet jack, highboy cart, box cutter, tongs, steamer, slicer, wrapper, knives, roaster, chicken fryer, chicken hot case, pizza oven, coffee pot, cleaning utensils

Mental:

• judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

Environmental:

• exposure to hot and cold temperatures, hot equipment and cooking oil

OCCASIONAL:

Physical:

• lifting/carrying over 50 lbs., crawling

**FREQUENT: 15% of the work shift or at least ten repetitions per work shift.

**OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

Physical Security Consultant

Our firm is partnering with a leading multidisciplinary engineering and consulting organization to identify a Physical Security Consultant to support a diverse portfolio of clients across sectors including aviation, civic and cultural facilities, corporate environments, government, healthcare, higher education, science and technology, and sports venues.

This role can be based in Atlanta, GA; Jacksonville, FL; Raleigh, NC; or Charleston, SC.

Responsibilities

• Strategic Risk Analysis: Conduct threat, vulnerability, and asset analyses (security risk assessments) to identify security gaps and recommend mitigation strategies.
• Facility Hardening: Support and oversee site hardening initiatives including the use of vehicle barriers, ballistic-rated materials, and other protective infrastructure.
• Crime Prevention Through Environmental Design (CPTED): Apply CPTED principles to improve safety and deter criminal activity within facility and campus environments.
• Strategic Planning: Develop, implement, and maintain security policies, procedures, and system strategies for client organizations.
• Advisory Support: Provide expert recommendations to leadership and stakeholders on strengthening security posture and maintaining regulatory compliance.
• Technology Management: Lead evaluation, selection, and vendor coordination for security technologies ensuring compliance with project requirements and budgets.
• Incident Response: Investigate security incidents, evaluate current procedures and countermeasures, and help develop contingency and response plans.
• Compliance & Auditing: Conduct site audits and assessments to ensure adherence to applicable regulatory standards such as ISC and DHS guidelines.
• System Design & Integration: Design and architect physical security systems including access control, video surveillance (VMS), and intrusion detection solutions.
• Mentorship: Support the development of junior consultants and security professionals through technical guidance and knowledge sharing.

Knowledge, Skills, and Abilities

• Strong organizational skills with the ability to prioritize tasks and maintain high standards of quality control.
• Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders.
• Demonstrated knowledge of access control system architecture, components, communication protocols, and credential technologies.
• Demonstrated knowledge of video surveillance systems, camera technologies, and recording platforms.
• Demonstrated knowledge of intrusion detection systems and associated technologies.
• Understanding of security communications systems including radio, intercom, public address systems, and network infrastructure.
• Familiarity with building design and construction processes is preferred.

Education and Experience

• Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, or a related field preferred.
• CSC, PSP, or CPP certification required.
• 5–10 years of progressive experience in physical security consulting, security management, or integrated security system design.
• Experience conducting risk and vulnerability assessments required.
• Experience supporting network design for security systems is a plus.
• Ability to travel approximately 20% as needed.
• Valid driver’s license with acceptable driving record required.

E&I Technician

The primary function of this role is to install, troubleshoot, clean, inspect, calibrate, and maintain electrical instrumentation, and distribute control equipment throughout our facility, ensuring operations are conducted in a safe and professional manner.

Key Responsibilities

Safety Compliance:

Understand and adhere to all safety procedures.

Stay current on all safety training.

Wear required Personal Protective Equipment (PPE) as needed (e.g., steel toe boots, safety glasses, ear plugs).

Comply with Lock Out Tag Out (LOTO) procedures and OSHA guidelines.

Complete General Plant Safety Training within the first 8 weeks of employment.

Equipment Maintenance:

Troubleshoot and maintain facility equipment to ensure safe, environmentally compliant, and efficient operation.

Perform electrical preventive maintenance, repairs, and calibration procedures.

Access and read PLC/DCS control logic to diagnose and resolve issues with minimal supervision.

Documentation and Communication:

Initiate and complete work orders and requisitions, documenting critical information as directed.

Clearly communicate both verbally and in writing, utilizing intercom systems and two-way radios where necessary.

Identify and address improvement opportunities proactively.

Additional Responsibilities:

Be available to work scheduled and unscheduled overtime, including responding to emergency repairs during off hours.

Perform basic duties and utilize measuring tools to support maintenance tasks as required.

Complete all necessary Plant Training Programs within specified timeframes.

Operate additional equipment, including industrial forklifts, manlifts, and skid steer loaders.

About the Job

Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours!

The Assistant Buyer is responsible for supporting the Buyer in product selection, assortment planning, vendor management, and pricing management and promotional activities. This role requires a keen understanding of the retail landscape, market trends, and inventory management to assess products, recommend adjustments, and provide strategic input. The Assistant Buyer works collaboratively with cross-functional teams to ensure smooth execution of promotional, seasonal, and merchandising plans while maintaining a focus on financial objectives and product quality.

What You'll Do

Product Selection & Assortment Planning

• Assess product samples and provide feedback to vendors to aid in the development and selection of new items.
• Manage the set-up and approval process for new vendors, ensuring compliance with company standards.
• Supervise the setup and approval process for new items, ensuring accurate and timely updates on key product information (e.g., first costs, discounts, payment terms, status codes).
• Monitor SKU reports and recommend adjustments to optimize SKU selection and inventory performance.
• Ensure all products and packaging meet negotiated specifications and quality standards through proper documentation and inspections/audits before they reach the sales floor.

Vendor Management

• Maintain strong relationships with existing vendors and assist in onboarding new vendors.
• Communicate regularly with suppliers to gather product information, assist in negotiating costs, and secure promotional support.
• Plan and communicate seasonal and promotional calendars with vendors to ensure timely delivery of merchandise and promotions, optimizing sell-through rates.

Trade Expertise & Market Research

• Assist the Buyer by attending and following up on trade shows, communicating with vendors, and providing market insights.
• Conduct ongoing market research and provide input to the Buyer on purchasing decisions, staying up to date with industry trends.
• Monitor competitor activities through comp shop reports and offer recommendations to maintain competitive advantage.

Pricing & Margin

• Support pricing activities by monitoring weekly pricing reports and managing new item pricing targets.
• Manage replenishment merchandise margins to ensure financial goals are met.
• Stay informed on competitor pricing strategies and adjust cost savings or selling price to remain competitive.

Cross-Functional Collaboration

• Collaborate effectively with key departments, including Logistics, Operations, and Compliance, by preparing and distributing merchandise reports and bulletins (e.g., new item reports, line review recaps, program timelines).
• Serve as a liaison between buying, logistics, and other teams to ensure smooth execution of merchandising plans.

Promotion Planning

• In collaboration with the Buyer, plan a promotional calendar aligned with seasonal trends and aimed at maximizing sales.
• Negotiate promotional contracts with vendors and coordinate with the forecasting/replenishment team to ensure successful execution of promotions, with appropriate inventory levels.

Financial & Budget Management

• Assist in planning rotational calendars, new item launches, and seasonal merchandise programs by analyzing financial data, including sales/margin projections and Open to Buy (OTB).
• Monitor sell-through performance and recommend pricing strategies to clear out inactive or rotational items.
• Use historical sales data and inventory levels to make informed recommendations on product selection, pricing, timing, and promotions.

Reporting & Analysis

• Provide monthly analysis of departmental Key Performance Indicators (KPIs) to track successes, missed opportunities, and areas for improvement.
• Support ongoing analysis of sales performance, margin contributions, and inventory turnover to inform future buying decisions.

Who You Are

Experience: 3-5 years of progressive experience in retail buying, merchandising, or product management.

Skills:

• Strong analytical skills with the ability to assess market trends and sales data.
• Proficiency in Excel and data management systems.
• Excellent negotiation and communication skills.
• Ability to work in a fast-paced environment with attention to detail and accuracy.
• Proven experience in managing vendor relationships and product quality.
• Familiarity with Open to Buy (OTB) planning and financial analysis.
• Bilingual English/Spanish Preferred

Key Competencies:

• Assess: Ability to evaluate product samples, market trends, and financial data to make informed decisions.
• Recommend: Provide actionable recommendations on SKU adjustments, pricing strategies, and vendor negotiations.
• Provide Input: Contribute valuable insights on promotional calendars, assortment plans, and purchasing decisions.

Some Important Intangibles

• You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community and Continuous Improvement
• You are a self-starter who doesn’t need direct supervision to motivate you for success
• You enjoy sharing your quirkiness and talents with your coworkers
• Enjoy working hard
• Full of energy for the things one sees as challenging
• The ability to remain calm when dealing with unforeseen constraints.
• The above description is designed to state the general nature and level of work performed in the function. It is not intended to contain or be construed as an exhaustive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. A complete job description may be made available to you through the hiring process.

Benefits & Perks

We believe taking care of our people is the right thing to do. This is what we can offer for all your hard work:

• Competitive pay ($70,000 - $85,000)
• Bonus up to $2,000
• Medical, Dental and Vision plans
• Employee Assistance Program
• Education Assistance Program
• 401K Company Match
• Life Insurance
• LTD
• PriceSmart Membership Card
• FSA/HSA Contributions
• Pet Insurance
• Meditation App
• BenefitsHub for Employee Discounts
• Fun events
• Employee recognition
• Supportive, nurturing environment with many opportunities for learning and growth
• ...and more!

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door everyday, wherever that door may be, in any of our 13 countries.

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more. For more information, click here.

The Role:

The Estimator is responsible for the coordination of all project budgeting, including preparing quantity surveys, obtaining subcontractor pricing, reviewing historical cost data and ensuring compliance with scope of work, as well as offering construction feasibility and value engineering counsel. The Estimator must stay abreast of industry materials and labor pricing trends and developments to deliver accurate and timely estimates for preconstruction, hard bids, negotiated bids, value engineering, general conditions and systems studies and comparisons. The Estimator also provides administrative support to the Chief Estimator, engages in consistent communications with trade partners, maintains up-to-date records of bids, and manages the prequalification process for the hiring of trade partners.

Responsibilities:

Unit Cost Pricing:

• Clearly understand the complexity of the scope of work as shown on the construction documents
• Prepare detailed take offs of materials
• Prepare detailed labor estimates utilizing man-hours, crews and equipment
• Organize the material and labor information for pricing
• Solicit material prices from suppliers
• Obtain current labor rates
• Prepare unit prices by "Building the Project in your Head."
• Verify and compare your unit prices or the price of a system with a subcontractor and previous similar estimates
• Understand the influence of market conditions on pricing

Subcontractor Solicitation & Selection:

• Prepare subcontractor list from S4 program, or manually
• Prepare Bid Invitations
• Prepare subcontractor bid packages including transmittals, drawings and specifications
• Follow up with subs regarding bidding and update the subcontractor list
• Prepare scope sheets for subcontractors, and review scope of work

Subcontractor Relationships & Feedback:

• Keep Subcontractors up to date with project information and addenda during the bidding process
• Answer subcontractor questions
• Prepare RFI's to the design team

Preconstruction Abilities:

• Assist the Senior Estimator with quantity take offs and subcontractor solicitation
• Prepare document lists and correspondence during pre-construction

Conceptual Estimating:

• Assist the Senior Estimator by preparing take off quantities of areas and counts of items

Hard Bid and Design Build Estimating:

• Procure drawings and specifications from architect or owner
• Date stamp all drawings and spec books
• Confirm SCCI is listed in all publications
• Confirm with architect/owner that all construction documents have been received and send documents to printer
• Put construction documents in plan room
• Create bid binder or bid box. Take off of items to be priced by SCCI. We should attempt to do a complete Control Estimate
• Attend site visits
• Read all assigned plans and specs completely
• Call to confirm local building permit rates
• Call the architect the day before the bid and confirm all addenda and supplemental information has been received
• Assist in the creation of bid packages for the subs

Turn Over Meetings:

• Assist the Senior Estimator in compiling the Turn Over Meeting package
• Attend the Turn Over Meeting

Exhibit B's & Scope Sheets:

• Assist the Senior Estimator with Exhibit B and scope sheet preparation

Quality Control of Departments Bids and Estimates:

• Prepare thorough scope of work spreadsheets. Always try to prepare a thorough control estimate for every trade you are responsible for. Meet deadlines and allow time for review of your work with the Senior or Chief Estimator

Bid Day Activities:

• Develop a "Plug" number for your trade using the most up to date information available the night before the bid
• Complete the scope of work/pricing spread sheets ASAP
• Follow up with subcontractors for any missing information
• Review all pricing and subcontractor information with the Senior and Chief Estimator

Post Bid Activities:

• Attend any review meetings with the Senior or Lead Estimator. If called to the table or awarded the bid, review the estimate and discuss strategy with the team for any holes, value management, or potential profit pockets
• Attend weekly staff meetings and report on status of assignments
• Attend Training classes as required

Qualifications:

• Bachelor’s Degree, preferably in Civil Engineering, Construction Management, Architecture, or related field.
• 3-6 years of experience in Estimating, or equivalent
• Quantity Surveys, Take off skills, Computer skills
• Working knowledge of Excel spread sheets, and Word processing programs.
• Ability to take off material quantities from a set of SD, DD & CD documents and present information that is organized, thought out and easy to follow
• Understanding of Construction Documents
• Knowledge of the contents of each CSI section
• Ability to read & interpret blue prints in order to understand the scope of work at SD, DD and CD phases of design
• Ability to coordinate construction document plans, details and specifications
• Candidate must possess Suffolk’s Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

About the Company

Bring your customer focus, analytical mindset, and operational coordination skills to Hermes Abrasives, a cutting-edge subsidiary of WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and is a global leader in high-performance solutions for the metalworking industry. Our philosophy centers on empowering customers to work smarter and achieve excellence through superior technology, products, performance, safety, and durability—driving increased productivity and profitability.

About the Role

We are seeking a highly organized and customer-focused Customer Support & Internal Sales Representative to support North American Coated Abrasives operations. This hybrid role blends customer service excellence with internal sales, pricing analysis, and operational coordination. This position serves as a primary liaison between customers, Territory Sales Managers, Customer Service, Finance, and global manufacturing partners. Success in this role requires strong attention to detail, commercial awareness, and the ability to manage multiple priorities while protecting margin, ensuring order accuracy, and maintaining service standards. This is a cross-functional role with direct impact on customer satisfaction, pricing integrity, inventory management, and overall account health.

Responsibilities

• Order Management & Fulfillment
• Accurately enter, manage, and monitor customer orders in SAP.
• Coordinate production schedules, inventory levels, and delivery timelines.
• Expedite orders and coordinate air freight/import shipments when required.
• Track lost or damaged shipments and manage return logistics.
• Maintain open order and inventory forecast reports (P2D).
• Proactively communicate order updates, delays, and changes to customers.
• Pricing & Profitability Management
• Approve and analyze pricing requests within established guidelines.
• Evaluate margin impact using cost-of-goods data.
• Generate material numbers to determine cost structures.
• Prepare and maintain Competitive Pricing Reports (CPRs).
• Support special pricing arrangements and volume-based agreements.
• Provide historical cost and margin analysis to Territory Sales Managers.
• Customer & Account Management
• Serve as primary contact for customer and distributor inquiries.
• Oversee new account applications and evaluate credit worthiness.
• Maintain SAP account records and documentation.
• Resolve service issues, complaints, returns, and disputes.
• Provide invoices, delivery notes, and pricing documentation upon request.
• Inventory & Financial Support
• Monitor consignment and ABR inventory accounts.
• Prepare inventory count sheets and reconcile discrepancies.
• Support Accounts Receivable with past-due balances and disputes.
• Upload invoices to customer portals and assist with reconciliation requests.
• Sales & Operational Support
• Support Territory Sales Managers with profitability analysis and reporting.
• Prepare open order and sales activity reports.
• Coordinate international shipments and proforma invoices.
• Assist Customer Service with escalated issue resolution.

Qualifications

• Associate degree in Business, Marketing, or related field
• 2+ years of experience in Customer Service, Sales Support, or Inside Sales
• Proficiency in Microsoft Office (Excel, Word)
• D365 CRM experience
• Strong analytical and communication skills
• Authorized to work in the United States

Required Skills

• Customer Service Excellence: Responsive, solution-oriented, and professional
• Pricing & Margin Analysis: Understands cost drivers and profitability impact
• ERP & CRM Proficiency: Strong working knowledge of SAP and D365
• Supply Chain Coordination: Aligns production, logistics, and customer demand
• Financial Acumen: Cost awareness and margin sensitivity
• Organizational Agility: Manages multiple priorities under deadlines
• Attention to Detail: Ensures accuracy in orders, pricing, and documentation
• Cross-Functional Collaboration: Works effectively across Sales, Finance, and Operations

Preferred Skills

• Bachelor’s degree
• 3–5 years of experience in Sales Operations or Internal Sales
• SAP experience
• Experience in coated abrasives or industrial distribution
• Familiarity with pricing models and margin analysis

Pay range and compensation package

Hybrid office environment with cross-functional collaboration. Hourly / Non-Exempt (FLSA). Department: Internal Sales.

Equal Opportunity Statement

What Success Looks Like (First 12 Months)

• Orders are entered accurately with minimal rework or corrections
• Pricing approvals align with margin targets and company guidelines
• Customers receive proactive communication and timely resolution of issues
• Inventory and consignment accounts remain accurate and reconciled
• Territory Sales Managers receive reliable profitability and sales reporting
• Reduced disputes, improved on-time delivery, and strengthened customer relationships
• Consistent execution that protects both service standards and profitability