Integreon Managed Solutions Jobs in Usa
13,598 positions found — Page 20
Work Details
- Shift: 2:30 PM – 11:00 PM (2nd Shift)
- Overtime: Potential overtime, including Saturdays
Role Overview
You will lead a production workforce to meet distribution and production schedule priorities while ensuring safety, quality, delivery, and efficiency targets are achieved. This role serves as the key link between shop-floor employees and management.
Key Responsibilities
1. Team Leadership & Supervision
- Lead and manage a wage workforce to meet operational goals
- Act as the primary liaison between production staff and management
- Drive employee engagement and maintain a positive work environment
- Monitor performance and take corrective/disciplinary actions when required
2. Safety & Compliance
- Promote a strong safety culture through regular communication
- Drive participation in safety and ergonomic risk assessments
- Ensure timely reporting and resolution of near-miss incidents
- Enforce company safety policies and procedures
3. Production & Operations Management
- Execute and monitor production plans
- Troubleshoot production and workmanship issues
- Ensure products meet or exceed quality standards
- Supervise daily production, maintenance, and/or warehouse operations
4. Continuous Improvement (CI)
- Lead Continuous Improvement (CI) initiatives and activities
- Apply CI methodologies such as 5S
- Identify and resolve process inefficiencies to improve performance and reduce costs
5. Training & Development
- Ensure employees are properly trained and equipped
- Provide clear work instructions and guidance
- Support skill development across the team
6. Cross-Functional Coordination
- Collaborate with supply management, engineering, operations, and HR
- Support organizational goals through effective communication across departments
7. Cost & Asset Management
- Manage departmental budgets and control costs
- Plan maintenance to maximize equipment uptime and utilization
Required Qualifications
- Strong communication and problem-solving skills
- Experience in manufacturing or warehouse operations
- Proven team leadership experience
- Ability to work cross-functionally
- Flexibility to work different shifts if required
Education
- Bachelor’s degree or equivalent experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Deepak Verma
Email:
Internal Id: #26-06189
Work Location: 700 Sylvan Ave Englewood Cliffs, NJ, USA
Assignment Length: 6 months
Education and Work Experience:
High school diploma or GED required and 5-7 years related experience required
0r Bachelor’s Degree and 0-2 years of experience
Job Overview:
We are seeking a candidate to join our Field Service Operations Administrative Support Team as an Administrative Support Specialist. In this role, you will play a key part in ensuring smooth onboarding by managing access points for third-party servicers, supporting onboarding processes, and assisting with financial and administrative tasks. Support execution of annual network assessments tracking scheduling, completion and delivering improvement documents.
Key Responsibilities:
- Access Management:
- Create and manage access points for third-party servicers in the Global Service Portal and STG technician portal.
- Restore, reset, and activate user logins for the CE service network.
- Collaborate with newly authorized service providers to ensure their onboarding needs are met.
- Financial and Administrative Support:
- Review and submit accounting approvals and invoices for Field Service Operations functions.
- Verify budget accuracy and ensure proper system data entry.
- Review and maintain accurate documentation.
- Field Service Assessments:
- Support scheduling and track progress for annual Field Service Network Assessments.
- Submission of Assessment Results Data to CS Portal
- Review and analyze the annual Field Service Assessment survey.
- Additional Projects:
- Assist the Admin team with ad-hoc projects as needed.
Qualifications:
- Bachelor's degree or equivalent experience preferred.
- Strong organizational and multitasking skills.
- Detail oriented in data entry and system management.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
Preferred Skills
- Familiarity with service portals or similar systems.
- Basic knowledge of Microsoft Excel, Word, and PowerPoint.
- Basic understanding of financial processes and budgeting.
- Extreme attention to detail.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Raviteja Yarram
Email:
Solutions Based Family Law is seeking an experienced Associate Attorney with 3–5 years of family law experience to join our team. We are looking for a skilled, confident attorney who can independently manage a caseload, think strategically, and deliver strong results for clients in both contested and resolution-focused matters. This is an opportunity to join a respected and growing firm where your experience, judgment, and professionalism will be valued.
What truly sets Solutions Based Family Law apart is our culture. We are a supportive, team-oriented firm that genuinely enjoys working together. We believe you can practice at a high level while also maintaining balance and having a positive, collegial workplace. Our attorneys are valued, respected, and given the autonomy to grow professionally within a collaborative environment.
This role offers the opportunity to manage a meaningful caseload from start to finish, including client strategy sessions, drafting pleadings and motions, conducting discovery, attending mediations, negotiating settlements, and appearing in court when needed. You will collaborate with a highly supportive and experienced team that values preparation, professionalism, and mutual respect.
We are seeking an attorney who:
- Has 3–5 years of practicing family law
- Can independently manage cases while collaborating effectively with a team
- Is confident in court and skilled in negotiation
- Demonstrates strong analytical, writing, and organizational skills
- Communicates clearly and compassionately with clients
- Aligns with a client-centered, solutions-oriented approach
Our benefits package includes hybrid-remote flexibility, unlimited paid time off, comprehensive health coverage (medical, dental, and vision), life and long-term disability insurance, and a 401(k) plan.
If you are an experienced associate looking to join a firm that prioritizes strong outcomes, professional excellence, and a truly supportive culture, we would love to hear from you.
Please submit your resume and cover letter to apply. We look forward to reviewing your application!
Pay: $100,000-$200,000 per year
THE POSITION IN A NUTSHELL
Sciens Building Solutions is seeking a Key Accounts Representative for our fire and life safety business. The Account Rep’s focus will be on developing new opportunities via existing clients and end-users by managing and growing the business through life safety system upgrades, system additions, renovations and retrofit projects within their assigned territory.
WHAT YOU'LL BE DOING (and doing well!)
- Maintain relationships with existing customer base by scheduling sales calls, following up of leads and utilizing outlined marketing strategies for commercial building system products to include fire alarm, low voltage, and fire protection systems.
- Achieve order intake and gross margin goals.
- Achieve annual quota assigned and agreed upon by Sales Manager on a consistent basis after initial ramp up period.
- Demonstrate strong customer service skills and the ability to build customer relationships through consultative selling and promoting customer confidence in Sciens.
- Search for and qualify opportunities on an ongoing basis; follow up with prospects in a timely manner.
- Conduct post-installation follow-up by contacting customers, ensuring commitments are met and affirming customer satisfaction once the customer has purchased additional equipment and services.
- Perform needs assessments, develop sales proposals, estimates, specifications, and presentations. Provide accurate forecast of activity and potential sales.
- Maintain an in-depth knowledge of complete line of products/services and customers’ issues and needs through in-house training, networking, and research.
- Utilize approved marketing materials to present sales presentations and proposals to prospects, assuring the customer understands our value proposition, positive features, and advantages of our products and services over those of the competition.
- Independently establish call plans and customer follow up strategies and tactics; consistently apply time and territory management techniques.
- Work with operations, finance, legal and other inside and outside resources as needed to obtain sales.
- Develop and execute tactical sales strategies including account management plan for existing territory customer base.
- Key success drivers would include managing the entire sales process including uncovering the opportunity, developing a service solution/value proposition, preparing the proposal, creating the contract, negotiating terms, closing opportunities, and providing on-going customer service selling any upgrades and add-on opportunities.
WHAT WE LIKE ABOUT YOU
- Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered.
- Consistent sales performance, ability to organically grow business by providing incremental solutions to existing client base.
- Demonstrated experience achieving and/or exceeding sales quotas for 2-5 years.
- In-depth understanding of fire alarm, low voltage, and/or fire protection systems, installation, and testing.
- Technical aptitude with understanding of drawings and codes.
- Experience selling technical solutions and services through an established client base.
- Effective communication skills and ability to present before broad audiences.
- Strong negotiation skills and competitive spirit.
- NICET-certified preferred.
WHAT WE'RE BRINGING TO THE TABLE
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Company cell phone, laptop, and vehicle allowance.
- Professional career development opportunities.
- Tuition reimbursement.
COMPENSATION
$80,000 to $110,000 annually depending on experience
Location: 100% on- site in Delano, MN at a medical manufacturign facility
About the Company
Trelleborg Medical Solutions partners with the world’s leading medical device and biopharmaceutical companies, collaborating from concept to commercialization to bring to market impactful solutions that improve patient quality of life. It leverages decades of design and manufacturing experience, in-depth knowledge of polymer materials and a deep understanding of customer applications and end-use environments to deliver pioneering, engineered solutions for transformative health technologies. Utilizing its global quality system and engineering and manufacturing network, the company is a production partner of choice for medical device and biopharmaceutical companies.
About the Role
We are seeking a Senior Manufacturing Engineer to join the Delano team. Follows good manufacturing practices (GMP) and principles to provide engineering support and develop robust manufacturing processes. Has a primary role in the engineering of new, modified and/or existing manufacturing operations in a clean-room environment. Apply engineering theory and principles to ensure that the Value Stream for specific products is optimized using Lean Sigma tools.
Responsibilities
- Analyze product specifications and translate these into manufacturing processes to establish production rates, achieve expected quality levels and establish reliability of finished product.
- Identifies tooling related issues and communicates/works with a tool maker to resolve the issues.
- Develop manufacturing methods for new and existing products, establish labor standards and develop product cost information.
- Meticulously document all manufacturing process information and sequences within the Trelleborg document control system.
- Identify opportunities for improvement to existing processes and methods using data or observation. Develop the improvements and implement them as quickly as practical.
- Make improvements to production rates and reduce scrap by identifying and implementing new and better equipment, processes or human factors methods.
- Assist production in troubleshooting production problems with individual components, individual processes and help improve the situation to assure customer delivery dates and superior quality.
- Review production schedules and engineering specifications to resolve production problems.
- CAPA- Active member of the CAPA team responsible for implementing permanent corrective actions.
- DMR- Participate in determination of product DMR disposition plan and approval with the VS team.
- Follow ISO 13485 and 21 CFR part 11 and part 820 and Trelleborg Quality System protocols.
- Execution of DOE's, problem solving, FMEA's, validations, control plans, continuation engineering for products.
- Actively Support Production, Engineering and Quality departments.
- Senior Manufacturing Engineer: including all the above.
- Mentors Manufacturing Engineers and Technicians through experiences and education as opportunities arise.
- Develops ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a culture of continuous improvement.
- Successfully manages multiple high-profile projects simultaneously.
Qualifications
- Bachelor’s Degree in Industrial, Manufacturing or Mechanical Engineering or related discipline or equivalent combination of education and experience.
- Lean Sigma Green or Black Belt certification.
- Polymer Science, Lean Kaizen or other specialized background.
- 7 years of experience in manufacturing engineering or related discipline.
- Demonstrated leadership skills.
- Medical device manufacturing experience.
Required Skills
- Ability to read, write, speak and understand the English language.
- Ability to communicate clearly by conveying and receiving ideas, information, and direction effectively.
- Ability to demonstrate adequate job knowledge to deliver a world-class performance.
- Ability to challenge oneself to consistently meet all goals and deadlines.
- Willingness to strive for excellence by producing work that is free of errors and mistakes.
- Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately.
- Commitment to making improvements company-wide.
- Demonstrated competence using Microsoft Office.
- Use of statistical analysis software.
- Interpersonal skills and good communication technique.
- Ability to coordinate multiple projects and deadlines, manage and identify the scope.
- Act as a project leader on major projects.
- Lean Manufacturing- Proficient in the use of problem-solving tools such as 5 why, Fishbone, 8D, etc.
- Understanding of manufacturing processes for medical components and devices.
- Good understanding of metrology principles and methods.
Salary Range: $95,000 - $123,000 based on experience.
Equal Opportunity Statement
Trelleborg Medical Solutions is committed to diversity and inclusivity in the workplace.
Overview
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.
Kyocera is a global leader in the development of innovative office technology solutions that help businesses streamline operations, enhance productivity, while reducing their environmental impact. With a rich history of providing cutting-edge office equipment, document management solutions, and industrial technologies, Kyocera is committed to driving business success through sustainable, reliable products.
We are looking for an enthusiastic, results- driven Account Executive to join our team. As an Account Executive, you will be responsible for driving the growth of our business by building relationships with new and existing clients, selling our advanced document solutions within an assigned territory, and delivering exceptional customer service. You will also be responsible for selling KDA equipment, services, and supplies to your assigned accounts.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
Responsibilities
+ Be a productive member of a positive, high-achieving team.
+ Use a consultative approach to identify business challenges/risks and design tailored solutions that deliver measurable positive outcomes.
+ Win new business through strategic prospecting and intelligent discovery.
+ Leverage team selling opportunities by engaging with subject matter experts.
+ Develop relationships with clients and deliver high levels of client care.
+ Develop and maintain a healthy opportunity pipeline to ensure future success.
+ Conduct Quarterly Business Reviews with current customer base.
+ Use time management skills to drive earnings potential.
+ Take ownership in personal development and be open to coaching.
+ Responsible for selling Kyocera’s business technology solutions within an assigned territory. The solutions stack includes MNS, Network Infrastructure, Security, Business Continuity, ECM, uCaaS, A/V, and Document Output.
Qualifications
Required:
+ A minimum of 3 years B2B Sales experience.
+ Excellent organizational and time management skills
+ Strong communication skills
Preferred:
+ College degree preferred.
The on-target earnings (OTE) for this role is more than $70,000.00 (base salary, monthly commission and bonus) and is geared to reward high performers. Of this amount, the typical base pay range for this role is $34,868.00 - $42,448.00. This pay range represents the base annual full-time salary for this position. The actual base salary offered will depend on a variety of factors, including experience, education, geography, and other relevant factors.
Note:
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions Rumbles is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services that enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental, and vision plans, a 401k match, flexible spending, disability, and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions Rumbles is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans, and/or individuals with disabilities are encouraged to apply.
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Position Overview:
The Logistics Specialist plays a key role in supporting and optimizing end-to-end supply chain operations, including order processing, customer communication, inventory release, and coordination with transportation and third-party logistics providers. This position requires hands-on experience in logistics and operations, with a focus on using technology and process improvements to drive efficiency and accuracy. The role is critical in ensuring the timely and cost-effective movement of goods while maintaining strong relationships with internal teams and external partners. Success in this role requires strong communication skills, a solutions-focused mindset, and proficiency with ERP, MRP, and TMS platforms.
Principle Duties & Responsibilities:
- Order Management & Documentation: Accurately create and manage sales orders and release documents our ERP system (NetSuite), e.g., picking tickets, packing slips. Ensure shipment instructions are clearly communicated to 3PLs, warehouse staff, and carriers, adhering to both internal and customer-specific procedures
- Sales & Customer Support: Collaborate with sales reps, customers, and internal teams to provide timely updates on shipment status, pricing, and product availability. Respond to inquiries and resolve issues with a sense of urgency, empathy, and professionalism. Attend customer meetings as needed
- Logistics Coordination & 3PL Management: Coordinate inbound and outbound shipments of raw materials and finished goods, including refrigerated and dry products. Manage relationships with third-party warehouses and logistics providers to ensure proper handling, storage, and transportation of inventory
- Transportation & Carrier Management: Evaluate and select freight carriers based on cost, service quality, and reliability. Negotiate trucking contracts and spot rates when applicable. Utilize Transportation Management Systems (TMS) for order tracking, KPI monitoring, and operational reporting
- Inventory & Supply Chain Support: Collaborate cross-functionally to ensure timely movement of materials between production sites and warehouses. Monitor and report on shipment documentation, proactively follow up on discrepancies or delays, and work with accounting on freight invoice resolution
- Technology & Systems Usage: Effectively use ERP (NetSuite), MRP, and TMS software to manage logistics workflows. Participate in internal process systems to support continuous improvement and cross-team alignment
- Process Improvement & Optimization: Gain a deep understanding of order entry, customer support, and outbound logistics processes. Identify and implement process improvements through operational optimization, automation, and technology solutions, leveraging experience in logistics, brokerage, and manufacturing
- Other duties as assigned
Qualifications & Skills:
- Bachelor’s degree in Supply Chain, Business, Logistics, or a related field preferred (or equivalent work experience)
- 1–3 years of experience in logistics, supply chain, operations, or a related field, preferably in the food and beverage industry
- Proactive problem-solver with the ability to think critically and respond with urgency
- Familiarity with ERPs, Transportation Management Systems (TMS), and command of business technology (Microsoft Outlook, Excel, proficient in organizing files in OneDrive folders)
- Strong understanding of order fulfillment, inventory management, and transportation coordination
- Experience working with third-party logistics (3PL) providers or warehouse partners
- Excellent communication and customer service skills with the ability to manage internal and external relationships
- Strong organizational skills and attention to detail in a fast-paced environment
Job Overview
Mondo Media Solutions (MMS) is seeking a highly skilled Audio Video Field Installation Engineer to join our team. We specialize in full-service installations of audio, video, Theatrical lighting, access control, and surveillance systems for commercial applications. Located in Philadelphia, PA, this role offers both full-time and contract opportunities.
Responsibilities
- Lead installations, maintenance, and troubleshooting of commercial audio/video systems, including conference rooms, access control, and security camera systems.
- Install projection systems, wiring, termination A/V systems, loudspeakers, cameras, and displays.
- Troubleshooting basic network routers and switches.
- Engage in DSP programming, particularly with Q-SYS,
- Install and Troubleshoot conference room setups and equipment.
- Fabricate racks, pull and dress cables, and manage cable terminations.
- Provide friendly customer service during installation and servicing tasks.
- Updating onsite installation software throughout the day.
Requirements
- Minimum 5 years of experience as a commercial A/V installer.
- Must be able to independently diagnose and repair onsite issues with networking, security cameras, distributed audio systems, and conference room systems.
- Proficient in DSP programming, preferably with QSYS, Extron
- Experienced in control systems, QSC QSYS systems, including coding and troubleshooting.
- Familiar with using power tools like drills, saws, and rotary hammers.
- Obtain or pass OSHA 10 certification within 30 days and Obtain or pass OSHA 30 certification within 90 days
- CTS certification within 90 days
- Strong organizational skills, attention to detail, and the ability to manage multiple projects.
- Excellent communication skills, both verbal and written.
- Ability to safely lift up to 50 pounds work comfortably on ladders up to 12 feet, and lifts over 26 feet.
- Proficiency in soldering and cable terminations, including XLR, TRS, RCA, and more.
- Familiarity with Microsoft Office and various web-based portals.
- Ability to fit into tight spaces and quickly learn new computer programs.
Compensation & Benefits
- Medical and Dental Benefits
- 401K
- Company Vehicle Use
Additional Information
- Candidates must be detailed, organized, and have a proven track record of reliability.
- Committed to the company's Mission, Vision, and Values.
- Ability to identify and handle various cable types and connectors.
- Experience with basic and advanced hand tools is essential.
About Mondo Media Solutions
Mondo Media Solutions specializes in custom audiovisual, IT, and security systems for businesses, schools, and government. From boardrooms and auditoriums to digital signage, we deliver reliable, scalable technology solutions with a commitment to integrity and customer satisfaction.
Duration: 36+ Months
Note: Hybrid: Required to report onsite to the Plainfield IN Complex a minimum of 3x days each week
Job Description:
- The Contract Administrator performs or assists with the following: plan and manage contract award activities and schedules, monitor contract performance, assure invoices agree with contract provisions and work has been successfully completed, create and manage action logs, establish contract reporting and status for the project team, develop presentations, maintain confidentiality of supplier pricing, create and monitor approvals of contract and change requisitions, maintain contract records and correspondence monitor resolution of issues/actions.
Responsibilities:
- Monitor and maintain all incoming SPANS alert emails for Indiana joint use proposals. This consists of approximately 400-800 emails daily that must be monitored & read to determine if any follow-up is necessary. If follow up is necessary, responds to proposal inquiries or forwards the inquiry to the applicable party to address.
- Assigns new attachment requests to engineering vendors in SPANS, logs/tracks the assignment of proposals to each vendor.
- Appropriately route and transmit SPANS proposals in a timely manner to ensure adherence to FCC and state utility commission regulated timelines.
- Investigate and respond to customer requests for updates on SPANS proposals regarding make ready construction schedule, engineering turnaround time, invoice status, etc.
Education:
- Associate’s or Bachelor’s degree preferred but not required.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Butta Chiranjeevi
Email:
Internal Job ID: 26-06375
Position Summary
A second-level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. This role requires advanced knowledge of hardware, software, and networks. Key responsibilities include advanced troubleshooting, managing escalated tickets, providing technical guidance to junior staff, and documenting solutions.
The Helpdesk Technician – Tier II plays a crucial role within the Help Desk, acting as a critical escalation point. This role is instrumental in driving operational excellence by ensuring compliance with Service Level Agreements (SLAs) and providing a high-touch customer experience. Additionally, the Helpdesk Technician – Tier II collaborates seamlessly with the Infrastructure team to optimize the end-user technology ecosystem and maintain business continuity across the company.
Responsibilities
- Troubleshoot complex issues by diagnosing, resolving or providing root-cause analysis of incidents across complex hardware, software, and network platforms.
- Receive, prioritize, and manage support ticket workflows in the ITSM systems, ensuring alignment with SLA/OLA thresholds and proactive communication with departments regarding service impacts.
- Document solutions by creating and maintaining detailed documentation of all technical issues, steps taken, and resolutions to build a knowledge base to reduce repeat incident volume.
- Participate in problem management initiatives, identifying systemic issues and recommending strategic solutions to reduce incident recurrence.
- Partner with Tier 1 Technicians to mentor, reinforce knowledge transfer around emerging technologies and best practices while improving the overall team's efficiency.
- Identify and escalate critical or unresolved issues to Level 3 support, providing detailed handover information.
- Support on-site and remote workforce environments, ensuring seamless user experience across hybrid, multi-site, and distributed operating models.
Required Qualifications
- 3–5 years of Help Desk support experience, with at least 1–2 years in a Tier II capacity within an enterprise environment.
- Strong proficiency in Windows Server/Client OS (e.g., Windows, Linux, macOS), Active Directory, Azure AD/Microsoft Entra ID, software applications (e.g., M365/Microsoft Office), cloud service platform (e.g., Azure Virtual Desktop/ AVD), network fundamentals (e.g., DHCP, DNS, VPN) and standard enterprise management tools (ServiceNow, NinjaOne).
- Strong analytical and problem-solving abilities to identify root causes of complex issues while using remote access tools.
- Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
- Focused mindset on delivering value-added engagement with end users at all touchpoints.
- Ability to manage multiple priorities, work independently with minimal supervision, and pivot rapidly in a dynamic support landscape while maintaining quality of service.
Preferred Qualifications
- Associate degree from an accredited institution with 3+ years of Help Desk experience OR
- High school diploma or GED equivalent, with 5+ years of Help Desk experience can be substituted for a degree
- IT Certifications: CompTIA Certification A+, Network+, or Security+
- Exposure to virtualization technologies (VMware, Hyper-V, Citrix) and cloud service ecosystems (Azure, AWS, GCP).