Integreon Managed Solutions Jobs in Usa

AGE Solutions is seeking an experienced Telecommunications Specialist to join our established team supporting our DoD customer. A successful candidate will be able to work independently and with contract and government personnel to provide voice services support for a customer facility.

This role is onsite full-time at our customer's location in Columbus, OH.

Responsibilities Include:

• 
  
• Responsible for directing technical work on projects.
  
• Performs a variety of analyses and prepares appropriate documentation.
  
• Prepares and makes briefings and presentations.
  
• Leads team in on-site management of installations.
  
• Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.
  
• Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
  
• Coordinates with the Vendor PM, COR, and Program point of contacts to ensure accurate solutions and user satisfaction on technical matters.
  
• Provide daily, weekly, and monthly reporting to the Project Manager and customer.
  
• Manage the assigned queue in ServiceNow and ensure that tickets and incidents are assigned and addressed within requirements.
  
• Provide soft and hard phone installation and configuration.
  

Required Skills, Experience, and Qualifications:

• 
  
• Seven (7) years of progressive IT experience including experience in at least five projects in telecommunications and voice services. At least one project must have occurred within the past three (3) years.
  
• Experience with VoIP and POTS.
  
• DoD Secret Clearance with a NACLC or T3 investigation
  

Preferred Qualifications:

• 
  
• Security+ CE Certification
  
• CCNA Certification
  
• Experience with soft phone solutions.
  

Work Environment and Physical Demand:

• 
  
• Must be able to work at a computer for extended periods.
  
• Must be able to work in office, warehouse, and telecommunications closet environments.
  
• Must be able to lift up to 40 pounds.
  

Compensation: $55,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

We are looking for a Firewall Administrator to join our team in support of a program with our DoD customer.

Responsibilities Include:

• 
  
• Plan and deploy Enclave Boundary Defense systems and programs including firewall, proxy server, cloud services and other devices and applications.
  
• Plan and deploy De-Militarized Zones (DMZs) for each managed firewall as required.
  
• Provide onsite and remote support to boundary security and programs, which include Checkpoint Firewalls, Aviatrix Product Suite, various types of cloud security, security controls and any other platforms.
  
• Participate in the development, testing, and implementation of firewalls and proxy servers
  
• Verify devices are configured in accordance with DISA Security Technical Implementation Guides (STIGs).
  
• Product lifecycle management and upgrades to include installation of hotfixes, patches, and any other features to improve product performance.
  
• Evaluate and recommend firewall solutions for technology refreshes.
  
• Deploy and sustain new firewall solutions as prescribed by the government.
  
• Coordinate with Tier III support teams and government customers throughout design, planning, implementation, and sustainment phases.
  
• Research and provide quotes and documents necessary to renew licenses and equipment maintenance for firewall, proxy and cloud services.
  
• Maintain all current applicable firewall, proxy appliance and cloud services policies to include DoD. Participate in the development, implementation, and maintenance of a secure and effective means of remote access for employees who are working offsite.
  
• Develop and deliver briefings to the upper-level management as required on a variety of subjects relating to Enclave Boundary Defense.
  
• Provide firewall troubleshooting (24x7x365 on-call support).
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Provide daily maintenance and support for all Enterprise Boundary Defense systems including monitoring system and log files.
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Notify appropriate personnel of possible threats or systems vulnerabilities.
  
• Respond appropriately to reported or identified incidents in accordance with the Incident response plan.
  
• CSP Security Posture Assessment: Conduct comprehensive security assessments of existing and planned CSP deployments, identifying vulnerabilities and recommending remediation actions aligned with industry best practices and relevant security frameworks (e.g., NIST CSF, CIS and Benchmarks).
  
• Security Architecture Documentation, Design and Implementation: Document, design, implement, and maintain secure network architectures for CSP environments, including secure connectivity, network segmentation, intrusion detection/prevention systems (IDS/IPS), and data loss prevention (DLP) solutions. Maintaining comprehensive documentation of security controls, configurations, and processes within the CSP environment.
  
• Cloud Security Operations and Monitoring: Provide continuous security monitoring and incident response capabilities for CSP environments, including log analysis, threat intelligence integration, vulnerability management, and incident response planning and execution.
  
• Audit, Compliance and Governance: Ensure compliance with relevant security regulations and standards (e.g., FedRAMP, FISMA, NIST) for CSP environments, including documentation, reporting, and audit support. Cooperating fully with authorized Government audits and assessments of the CSP environment, providing timely access to documentation, systems, and personnel. Follow DoD Cloud Computing Security Requirements Guide (SRG) and other applicable DoD issuances and instructions.
  
• Training and Knowledge Transfer: Provide training and knowledge transfer to Government personnel on best practices for securing CSP environments, covering topics such as cloud security fundamentals, secure configuration, threat detection and response, and incident management.
  

Required Skills, Qualifications and Experience:

Minimum Experience:

• 
  
• Five (5) years of relevant experience to include the following:
  
  • 
    
  • Working knowledge of Firewalls.
    
  • Working knowledge and understanding of industry standard network environments to include firewall and security hardware/software.
    
  • Working knowledge of Information Assurance Best Practices.
    
  • In depth knowledge of LAN and WAN operations.
    
  • Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
    
  • Comprehensive knowledge of DOD and DLA security regulations, guidelines, and policies, to include, but not limited to, IA standards.
    
  • Working knowledge of the installation, configuration and day-to- day sustainment of network equipment, to include but not limited to firewalls and other network appliances.
    
  
  
  

Security Clearance:

• 
  
• Sensitivity Level: Must possess IT-I Critical Sensitive security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission.
  
• Clearance: DoD Secret
  

Certifications:

• 
  
• IAT Level II certification or higher (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+CE, CND, SSCP, CASP+ CE CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.
  
• Computing Environment (one of the following): CCSA, CCSE or CCSM
  

Location:

• 
  
• Candidates must reside within a commutable distance of one of the following locations in order to work onsite full time: Columbus, OH; Fort Belvoir, VA; or New Cumberland, PA.
  

Preferred Qualifications:

• 
  
• One of the following: AWS Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or Comp TIA Cloud+
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift up 50 lbs.
  

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

The SharePoint Analyst Lead analyzes user needs to determine functional and cross-functional requirements. Identifies resources required for each task. The SharePoint Analyst Lead is responsible for leading the functional and analytical aspects of the SharePoint Online (SPO) environment within the DOD365-J tenant. This role bridges the gap between business users, mission partners, and technical teams by analyzing user requirements, optimizing collaboration solutions, and ensuring operational continuity across SharePoint and integrated Microsoft platforms such as Power Automate, Power Apps, Power BI, and Dataverse. The SharePoint Analyst Lead supports modernization and migration efforts away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures functional solutions comply with DISA and DoD policies. The position involves direct engagement with customers, developing and maintaining workflows, lists, and libraries, and driving user adoption of secure and efficient modern collaboration tools. This position plays a critical role in maintaining system performance, ensuring compliance with Service Level Agreements (SLAs), and providing actionable insights to leadership regarding system health, functional issues, and end-user experience.

This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.

Responsibilities Include:

• 
  
• Analyze user and mission partner requirements to determine functional and cross-functional SharePoint needs.
  
• Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment.
  
• Support the migration from deprecated SharePoint features (e.g., InfoPath, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform (Power Automate, Power Apps, Power BI, Power Pages).
  
• Identify opportunities to leverage Microsoft's low-code/no-code tools to replace legacy processes and reduce reliance on custom applications.
  
• Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer.
  
• Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned.
  
• Foster a culture of accountability, collaboration, and continuous improvement within the program team.
  
• Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month).
  
• Execute out-of-the-box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation.
  
• Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly.
  
• Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs.
  
• Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure.
  
• Resolve tickets within SLA timeframes and document all resolutions and lessons learned for inclusion in the knowledge base.
  
• Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher-tier engineers when technical escalation is required.
  
• Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability.
  
• Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction.
  
• Participate in performance improvement initiatives, identifying functional or configuration-related bottlenecks and recommending corrective actions.
  
• Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics.
  
• Remediate functional-level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks).
  
• Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime.
  
• Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization.
  
• Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization.
  
• Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance.
  
• Act as the primary functional liaison between the business users, technical engineering teams, and governance stakeholders.
  

Required Skills, Qualifications and Experience:

• 
  
• Education/Experience: BA/BS in a technical or managerial discipline.
  
• Citizenship and Clearance:
  
  • 
    
  • US Citizenship is required.
    
  • Must have and maintain a current DoD Secret clearance.
    
  
  
  
• Experience: 5+ years of progressive experience in SharePoint functional analysis, administration, or solution delivery (with at least 2 years in SharePoint Online or DOD365-J environment).
  
• Demonstrated experience supporting end-users and mission partners with SharePoint configuration, Power Platform tools, and workflow development.
  
• Experience working in or supporting DoD environments preferred.
  
• Proficiency in designing and maintaining SharePoint lists, libraries, permissions, workflows, and site templates.
  

Preferred Qualifications:

• 
  
• ITIL Foundation or equivalent process management certification desirable.
  
• IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.
  

Compensation: $110,000 - $130,000

This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Job Title: Client Advisory Analyst

Position Summary:

Pareto Intelligence™ is a bold and innovative healthcare analytics organization redefining how health plans approach data, insights, and performance improvement. We are a team of passionate professionals driven to challenge conventional thinking and deliver transformative analytic solutions that others say are not possible.

Our Client Advisory Analysts are key members of this mission—immersing themselves in advanced data analytics, modeling, and problem-solving to drive measurable client outcomes. This role bridges data and decision-making, helping clients interpret analytical insights while contributing to the enhancement of Pareto’s proprietary tools and methodologies.

Essential Duties and Responsibilities:

• Serve as a trusted partner to clients, interpreting outcomes from Pareto’s suite of data analytic tools.
• Manage multiple client engagements and relationships concurrently.
• Apply critical thinking to develop customized analytic interpretations and solutions for client needs.
• Provide live demonstrations and user instruction for Pareto’s data analytic tools to current and prospective clients.
• Collaborate extensively with technical and non-technical team members to ensure seamless delivery and insight translation.
• Uphold the security, confidentiality, and integrity of client information across all engagements.
• Innovate by translating client feedback into enhancements for Pareto’s analytic and visualization tools.
• Contribute to process improvements and product evolution through active participation and solution-oriented thinking.

Education and Experience Requirements:

• Bachelor’s degree in data Analytics; Economics; Management Information Systems; Finance; Accounting; or a related field.
• Up to 2 years of consulting or data analytics experience.
• Strong quantitative and analytical skills with the ability to apply statistical analysis to unstructured problems.
• Proficiency in interpreting data outputs and translating findings into actionable insights.
• Demonstrated experience presenting analytics and system functionality to client stakeholders.

Skills and Attributes:

• Complex Problem Solving: Ability to identify and address challenges by evaluating information, assessing options, and implementing effective solutions.
• Critical Thinking: Ability to use logic and reasoning to evaluate alternative approaches and determine optimal strategies.
• Deductive Reasoning: Ability to apply general rules to specific problems to derive accurate conclusions.
• Inductive Reasoning: Ability to identify patterns and relationships across diverse data and scenarios.
• Communication Skills: Strong oral and written communication skills with the ability to convey complex ideas clearly.
• Quality Assurance: Commitment to accuracy, precision, and thorough self-review of analytical outputs.
• Adaptability: Ability to thrive in an entrepreneurial environment where learning and innovation are continuous.

Travel Requirements:

The successful candidate must be willing and able to travel as needed; estimated travel is less than 25% of the time.

Compensation and Benefits:

The expected base salary for this position ranges from $75,000 - $85,000 USD with a bonus target of up to 5% of the base salary. We do consider a wide range of factors when making offer decisions, including (but not limited to) the scope and responsibilities of the position, a candidate’s relevant skills, training, experience, education and where applicable, licensure and certifications obtained. We also consider organizational and market factors when making offer decisions.

Equal Employment Opportunity Statement:

Convey Health Solutions is an Equal Opportunity Employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Convey Health Solutions also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring accommodation during the application or interview process should contact the Human Resources department.

The Convey Health Solutions family of companies, including Pareto Intelligence™, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post, Affordable Care Act environment.

As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle, from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto’s deep analytics and financial intelligence complement Conveys’ operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans, especially seniors and vulnerable populations.

Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most.

Learn more at

This role exists to lead a high-performing service operation that delivers operational excellence, customer trust, and measurable growth. The Service Manager ensures that every technician hour is purposeful, every customer interaction builds long-term loyalty, and every team member grows in capability and accountability.

This is not a maintenance oversight position. It is a leadership command responsible for performance, culture, safety, and revenue within the service department.

The previous Service Manager was promoted — a signal that performance is recognized and advancement is real.

Within the first 12 months, the Service Manager will:

• Lead, mentor, and develop service team members to achieve operational and customer service excellence.
  

• Recruit and retain top technical talent.
  

• Conduct structured performance coaching and evaluations.
  

• Foster a culture of accountability, professionalism, and continuous improvement.
  
  

• Ensure consistent, timely, high-quality service delivery.
  

• Build strong long-term customer relationships.
  

• Resolve complex service issues with practical, value-driven solutions.
  

• Prepare and deliver accurate service quotes.
  
  

• Drive service revenue through strategic labor utilization.
  

• Collaborate with sales and operations teams to identify growth opportunities.
  

• Expand service customer base while improving retention rates.
  
  

• Analyze shop capacity, technician productivity, and workflow efficiency.
  

• Coordinate scheduling to meet operational deadlines.
  

• Oversee warranty claims and ensure proper reimbursement.
  

• Maintain a safe, clean, secure facility environment.
  

• Prepare weekly and monthly performance reports.
  
  

This role is built for a leader who:

• Takes ownership beyond job description
  

• Sees systems, not just tasks
  

• Leads with clarity and accountability
  

• Values long-term relationships over short-term fixes
  

• Builds teams that outlast individual tenure
  

If you are a service operations leader who believes performance and culture go hand in hand — and you are ready to command a department with measurable impact — this is your opportunity to lead.

• Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
  

• Proven Service Manager experience required; industry experience strongly preferred.
  

• Minimum 4+ years of leadership experience managing teams and operational performance.
  

• Demonstrated ability to sell labor and manage service revenue at the management level.
  

• Strong communication skills.
  

• Able to lead technicians, collaborate cross-functionally, and resolve customer concerns.
  

• High organizational discipline with the ability to prioritize and manage multiple moving parts.
  

• High school diploma or GED required; college degree preferred.
  
  

• Employee Stock Ownership Plan (ESOP)
  

• 401(k) Retirement Plan
  

• Health, Dental, Vision
  

• Flexible Spending Accounts
  

• Paid Training
  

• Paid Holidays & Vacation
  

• Company Paid Telehealth Program
  

• Corporate Chaplain Program
  
  

Title: Store Designer

Location: Reynoldsburg, Ohio

Contact: 3 months of contract

Pay rate: $41.38/hr. - $46.21/hr. on W2

Job Summary:

Store Designer supports Global Store Design in creating compelling, on-brand retail environments across our North American markets. This role translates global design standards and creative concepts into store specific layouts and design solutions across North American locations with established brand standards and company guidelines while ensuring design consistency and adherence to local codes and requirements. Ideal candidate is detail-oriented, creatively driven, and comfortable working in a results driven, fast-paced environment.

Your Impact:

• Develop floor plans, storefront elevations, 3D models, renderings, and other materials to support design solutions while adhering to overall design guidelines and brand strategy.
• Demonstrate a working level of business knowledge and current design trends
• Direct, manage, and partner with third party consultants for completion of design deliverables within schedule and budget.
• Review drawing sets and shop drawings for adherence to design standards and accuracy.
• Coordinate with internal and external partners to assure cohesive project execution.
• Respond quickly to changing business conditions, new design prototypes, or material developments. .
• Partner with construction, purchasing, visual merchandising, and store operations to deliver functional, on-brand designs while advocating for design integrity.
• Identify and propose solutions to resolve issues that can impact project schedule, cost, or design integrity.
• Manage multiple projects at varying phases of life cycle at once.

Your Experience

• Bachelor of Architecture, Interior Architecture, or Interior Design from an accredited institution.
• 3-5 years of design experience working on retail projects is preferred.
• Must have technical expertise in AutoCAD, SketchUp, BlueBeam, Enscape, InDesign, Photoshop, PowerPoint, Word, and Excel.?
• Proficient in 3D modeling, sketching, rendering and presentation skills to communicate ideas.
• Strong attention to detail and ability to create, read and review drawings and details.
• Effective collaborator with cross-functional team members to achieve project goals.
• Flexible and agile in response to changing business needs while consistently delivering against business objectives.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate measures client satisfaction vs. expectations.
• Clients have worked with us for over 10 years, on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions' largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Responsibilities:

• Design, develop, and maintain robust, scalable applications and modules, writing clean, efficient, and well-documented code
• Manage the entire software development lifecycle, including planning, prioritizing, testing, and releases, often using Agile methodologies
• Lead, guide, and mentor junior developers, conducting code reviews and ensuring adherence to best practices
• Work closely with project managers, business analysts, designers, and other engineers to define requirements and deliver innovative solutions
• Implement automated testing, debug issues, troubleshoot complex problems, and ensure application security and performance
• Contribute to high-level application design and database architecture
• Participate in internal and external meetings to gather the business requirements and suggest solutions
• Analyze the business requirements and suggest the best practice to apply to the business requirements
• Write clean code to produce fully functional backend processes and frontend UI modules
• Develop a new or existing system of frontend UI and APIs
• Write unit, integration, and production test scenarios
• Troubleshoot and debug to optimize application performance
• Liaise with the development team to identify and plan new features
• Ensure the developed modules comply with Samsung SDS quality assurance standards
• Research and suggest new technologies, applications, and protocols
• Be an individual contributor when it comes to designing and developing frameworks and critical pieces of code that have a wider impact
• Create detailed technical plans for the execution and implementation of projects
• Be available to answer technical questions, clarifications, and clear obstacles for the team
• Being transparent with the team about challenges, failures, and successes
• Writing development progress reports

Requirements:

• 10+ years of application development experience
• Bachelor's degree in computer science, engineering, or a related field
• Extensive knowledge of Java development. This includes the whole process, from the first line of code to implementation in the production environment
• Deep knowledge of operating systems, including but not limited to
• Proficiency with writing automated tests in JUnit, Espresso, Mocha, Jest, Enzyme, XCTest, etc.
• Proficiency in Java, with a good understanding of its ecosystems
• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries
• Know-how of Java concurrency patterns
• Good understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark
• Relevant Knowledge of Java GUI frameworks like Swing, SWT, and AWT according to project requirements
• Extensive knowledge of the class loading mechanism in Java
• Experience in handling external and embedded databases such as Oracle, MS SQL, etc.
• Understanding basic design principles behind a scalable application
• Skilled at creating database schemas that characterize and support business processes
• Basic knowledge of JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests
• In-depth knowledge of code versioning tools, for instance, Git
• Expertise in continuous integration
• Experience in Java Server Pages (JSP) and servlets, Web frameworks like Struts and Spring
• Web Technologies like HTML, JavaScript, CSS, JQuery
• Abstract classes and interfaces
• Constructors, lists, maps, sets
• File IO and serialization, Exceptions, and Generics
• Java Keywords like static, volatile, synchronized, transient, etc
• Multithreading and Synchronization
• Experience with profiling and debugging Java-based applications and products
• Experience integrating with backend systems preferred, such as ERPs, WMS, OMS, etc.
• Solid knowledge of performance Improvement best practices
• Experience in a similar role would be advantageous
• Willingness to build professional relationships with staff and clients
• Excellent communication, motivational, and interpersonal skills

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

Job Description: Customs Brokerage Department Manager

Position: Customs Brokerage Department Manager

Reports To: Senior Vice President (SVP) of Operations, Chief Operating Officer (COO), or President

Location: Long Beach, CA or Plano, TX

Job Type: Full-Time

Job Summary

The Customs Brokerage Department Manager is the senior leader responsible for the overall strategic direction, compliance, profitability, and operational excellence of the customs brokerage division. This role oversees all import/export customs clearance activities, ensuring adherence to national and international regulations (e.g., CBP, PGA). The VP will drive growth, optimize operational efficiency through technology, mentor a high-performing team, and build lasting client relationships.

Key Responsibilities

Strategic Leadership & Business Growth

• Create and implement a strategic business plan to expand the customs brokerage department, focusing on revenue growth and profitability (P&L management).
• Develop new business opportunities by offering expert advisory services and leveraging industry trends.
• Set, monitor, and achieve KPIs related to compliance, turnaround time, profitability, and client retention.
• Analyze market trends and regulatory changes to guide company strategy and adapt to new trade policies.

Compliance & Regulatory Management

• Act as the senior subject matter expert on all customs regulations, ensuring 100% compliance with Customs and Border Protection (CBP) and Participating Government Agencies (PGAs).
• Maintain and manage corporate customs licenses, permits, and power of attorney documents.
• Implement internal audit programs to ensure quality and accuracy of classification, valuation, and entry processes.
• Mitigate risks related to compliance violations, cargo delays, or penalties.

Operational Excellence & Technology

• Oversee daily brokerage operations and optimize workflows to improve efficiency.
• Leverage technology and automation tools (e.g., TMS, ACE/ABI, AI solutions) to enhance speed and accuracy of entry processing.
• Ensure accurate classification of commodities and proper tariff application.

Client & Vendor Relations

• Build and maintain strong relationships with key clients, acting as a trusted advisor on complex trade matters.
• Manage relationships with third-party brokers, customs agents, and other service providers to ensure seamless service.

Team Leadership & Development

• Lead, mentor, and build a team of customs managers, brokers, and entry writers, fostering a culture of excellence and compliance.
• Develop training programs, establish roles, and create compensation structures that drive performance.

Requirements & Qualifications

• Experience: 10+ years of experience in customs brokerage with at least 5+ years in a senior leadership role (Director or VP level).
• Licensure: Active Licensed Customs Broker (LCB) is required.
• Education: Bachelor's degree in Supply Chain, International Trade, Business, or related field preferred. Master's degree (MBA) is a plus.
• Knowledge: In-depth knowledge of U.S. Customs Regulations, HTS classification, Customs Valuation, and ISA/C-TPAT programs.
• Skills: Proven track record in P&L management, strategic planning, and building scalable processes.
• Technology: Proficient with Automated Broker Interface (ABI), ACE, and major Brokerage/TMS software (e.g., CargoWise).
• Soft Skills: Strong leadership, negotiation, and communication skills.

Core Behaviors

• Servant Leadership: Mentoring staff to reach their full potential.
• Integrity & Resilience: Upholding ethical standards while handling high-pressure situations.
• Intense Focus on Quality: Passion for accuracy in documentation and compliance.