Information Technology Tourism Jobs in None, NC

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Akkodis is seeking a ICT Support Specialist (Contract) for a contract job with a client in Sanford, NC (ONSITE).

Rate Range: $25/HR to $30/HR ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Title: ICT Support Specialist

Employment Type: Contract

Compensation: $25– 30/HR

Location Details: Sanford, NC (ONSITE)

Position Summary

The ICT Support Specialist serves as the on-site IT helpdesk resource, providing frontline technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, resolving basic network problems, and ensuring the smooth operation of IT systems in a manufacturing environment.

The specialist acts as the first point of contact for IT-related concerns and escalates complex infrastructure or system issues to senior IT personnel. The ideal candidate is customer-focused, technically skilled, and comfortable working in controlled environments such as construction and biotech manufacturing sites.

Key Responsibilities

Serve as the primary point of contact for end users seeking technical assistance via phone, email, or ITSM tools (e.g., ServiceNow).

Log, track, and document incidents, service requests, and resolutions accurately within the ticketing system.

Perform both remote and hands-on troubleshooting using structured diagnostic methods.

Escalate unresolved or complex technical issues to senior ICT team members.

Image, configure, deploy, and maintain desktops, laptops, and peripheral devices.

Manage and maintain loaner laptop inventory.

Provide support across multiple operating systems, including Windows, macOS, and Linux.

Support enterprise applications such as Microsoft Office 365, email systems, and security tools.

Assist with mobile device setup and troubleshooting (smartphones, tablets).

Maintain and update technical documentation and knowledge base articles.

Collaborate with senior IT staff on system administration tasks and automation initiatives (e.g., PowerShell scripting).

Ensure high levels of customer satisfaction through effective communication and timely issue resolution.

Identify opportunities to improve IT processes, procedures, and service delivery.

Qualifications

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

5+ years of hands-on IT support experience in a helpdesk or desktop support environment.

Proven experience troubleshooting complex technical issues and supporting end users in a business environment.

Experience with ITSM tools such as ServiceNow.

Exposure to GMP, GDP, or biopharma/manufacturing environments is a plus.

Technical Skills

Strong hardware troubleshooting and repair skills (PCs, laptops, printers, peripherals).

Proficiency in Windows, macOS, and Linux operating systems.

Experience with Microsoft Office 365, email systems, and standard enterprise software.

Knowledge of mobile device management and support.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP).

Familiarity with scripting tools such as PowerShell is a plus.

Soft Skills

Excellent communication and interpersonal skills.

Strong customer service orientation with a problem-solving mindset.

Ability to explain technical concepts to non-technical users clearly.

Highly organized with strong attention to detail.

Ability to work independently and as part of a team.

Willingness to work flexible hours and participate in on-call support.

Working Conditions

100% on-site role (no remote or hybrid option).

Initial work environment will be a construction site, transitioning to a biotech manufacturing facility.

May require working in controlled or regulated environments.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hiring to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.

Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role for the area of Durham, NC. Candidates currently living in this location or willing to self-relocate are encouraged to apply.

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.

• Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.

• Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• Adjusts complex claims with attorney involvement.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• May require travel to resolve claims, attend training, and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• High School Diploma or General Equivalency Diploma required.

• 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.

• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.

• Proficient knowledge of residential construction.

• Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient negotiation, investigation, communication, and conflict resolution skills.

• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

• US military experience through military service or a military spouse/domestic partner

• 5 years of prior carrier field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)

• Prior experience adjusting property claims using virtual technologies

• Prior property field adjuster experience handling DWG, APS and ALE adjustments

• Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)

• Xactimate Level 1 and/or Level 2 certification

• Prior deployments in support of catastrophes

• Currently hold an active Adjuster License

• Currently reside within or have the ability to self-relocate to Durham, NC

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $69,920.00 - $133,620.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Location: Durham, NC (In-Office)

Department: Operations

Reports To: SVP Operations

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

About Carpe

Carpe is the fastest-growing deodorant brand in the United States. Our team is composed of ~25 incredibly smart people working together in person in downtown Durham, NC. Our office is open, collaborative, and high energy.

We build products that solve real problems for millions of people who struggle with excessive sweating. Our growth over the past several years has been rapid, and we are continuing to expand across retail, ecommerce, and new product categories.

As the company scales, building a strong, reliable, and scalable manufacturing foundation is critical to our long-term success.

The Role

We are seeking a high-ownership manufacturing leader with a strong chemical engineering or process engineering background who thrives in complex, fast-growing environments and enjoys building systems that support scale.

This role exists to build and lead Carpe’s contract manufacturing and process engineering capability as the company rapidly expands production across multiple product categories and retail partners.

While this role carries meaningful strategic responsibility, it is also deeply operational and hands-on. You will work directly with contract manufacturers to strengthen processes, improve manufacturing performance, and ensure Carpe products are produced consistently and reliably at scale.

This is a build-and-own role, not a delegation role. You will engage directly with the technical teams at contract manufacturing partners, travel up to 50% as needed, and work hands-on to improve processes, troubleshoot manufacturing challenges, and scale production.

You will partner closely with Product Development, Operations, Quality, and Supply Chain to translate product innovation into robust, scalable manufacturing processes.

Success in this role requires the ability to operate at multiple levels simultaneously—driving long-term manufacturing strategy while also working directly with manufacturing partners to solve technical challenges and strengthen operational performance.

What You’ll Do

Contract Manufacturing Leadership

●     Own and manage Carpe’s network of contract manufacturing partners

●     Build strong working relationships with technical teams at manufacturing partners

●     Improve operational performance across quality, delivery, and cost

●     Lead onboarding and qualification of new manufacturing partners as capacity expands

●     Ensure manufacturing partners are prepared to support both current production and future growth

●     Serve as the primary operational leader responsible for manufacturing performance across the network

Process Engineering & Manufacturing Science

●     Build and lead Carpe’s internal manufacturing process engineering capability

●     Work directly with contract manufacturing teams to document and refine production processes

●     Identify and define critical process parameters that drive product consistency and performance

●     Lead process characterization work, including DOE design and execution

●     Improve process robustness and repeatability across manufacturing partners

●     Troubleshoot complex manufacturing challenges and support manufacturing teams in solving production issues

●     Drive continuous improvement initiatives across manufacturing operations

Technology Transfer & Product Scale-Up

●     Lead the technical transfer of new products from development into commercial manufacturing

●     Work directly with contract manufacturers to scale formulations and processes successfully

●     Partner closely with Product Development to translate product specifications into scalable manufacturing processes

●     Oversee pilot trials, validation runs, and commercialization readiness for new product launches

●     Ensure new products are successfully and reliably launched across manufacturing partners

Manufacturing Performance & Continuous Improvement

●     Establish operational metrics and performance tracking across contract manufacturing partners

●     Improve manufacturing efficiency, yield, and process reliability

●     Lead root cause investigations and corrective actions related to manufacturing issues

●     Implement stronger process control and operational discipline across manufacturing partners

●     Develop scalable manufacturing frameworks that support continued company growth

Cross-Functional Collaboration

●     Partner closely with Product Development to ensure manufacturing processes support product performance requirements

●     Collaborate with Quality and Regulatory to ensure manufacturing processes meet compliance and quality standards

●     Work with supply chain and planning teams to support production scheduling and inventory needs

●     Provide manufacturing insight during product development and innovation planning

Who You Are

●     Bachelor’s degree in Chemical Engineering, Manufacturing Engineering, or a related technical discipline

●     10–15+ years of experience in manufacturing, process engineering, or operations leadership within consumer packaged goods, personal care, or related industries

●     Experience managing contract manufacturing networks and external production partners

●     Strong technical background in manufacturing processes and scale-up

●     Experience working with highly structured emulsions or shear-sensitive formulations

●     Demonstrated ability to build systems, processes, and infrastructure in growing organizations

●     Comfortable operating in fast-moving environments where both strategy and hands-on execution are required

●     Willing and able to travel a lot (and last minute)

●     Strong engineering instincts and problem-solving ability

●     Ability to work directly with manufacturing partners to improve processes and solve technical challenges

Bonus If You Have

●     Experience with emulsions, OTC personal care, or topical formulation manufacturing

●     Background in manufacturing engineering or process engineering leadership roles

●     Experience scaling products across multiple contract manufacturing sites

●     Experience building manufacturing infrastructure in high-growth CPG environments

What You’ll Get

●     Direct collaboration with senior leadership as we scale the business

●     Opportunity to build and own Carpe’s manufacturing infrastructure during a major growth phase

●     Competitive compensation based on experience and level

●     Health, vision, and dental coverage

●     Flexible PTO

●     A front-row seat to the growth of one of the most disruptive brands in body care

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

$18 / hour

This positon may include:

• Washes and cleans trash and spills off of park midways.
• Washes down park midways with a hose.
• Uses leaf blowers to sweep up debris.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.

Positions are currently available for those who are 18 or older.

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• Valid driver's license.

$18 / hour

This positon may include:

• Washes and cleans trash and spills off of park midways.
• Washes down park midways with a hose.
• Uses leaf blowers to sweep up debris.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for high school or college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.

Positions are currently available for those who are 18 or older.

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• Valid driver's license.

Launched in 2000, Eight Eleven Group committed to 100% organic growth, exclusively promoting from within, while always keeping culture and growth opportunity at the forefront of the business model. What began as a two-person Indianapolis startup, Eight Eleven Group has rapidly expanded to become a market-leading organization within one of the fastest growing industries today: Consulting and Professional Services.

As Eight Eleven Group’s flagship brand, Brooksource was established to provide human capital solutions to the Information Technology industry. Our team takes a relationship-based, solution-driven approach with Fortune 500 clients to help them solve their human capital challenges. We are not just in the business of consulting services - we are in the business of making a meaningful and authentic impact both internally with our employees and externally with our clients and consultants.

RESPONSIBILITIES

As a Brooksource Recruiter, you will build out talent networks of long-lasting, personal, and professional relationships with potential consultants. We create a next-level experience through the hiring process as they source and screen for qualified candidates to match them with opportunities where they can succeed. Recruiters advocate for their candidates, are accessible, genuine, and take the time to understand how they can add value to their job search and interview process. Our Recruiters bring value to our clients by offering them flexibility of timeline and finding them top talent at a rapid pace. Here’s what you will do:

• Collaborate with our sales team to determine the client’s hiring needs
• Help develop a strategy to identify niche-skilled candidates that meet expectations
• Qualify candidates through an intensive internal interview process before presenting candidate to external clients. This includes phone, in-person, and virtual interviews
• Assess applicants' knowledge, skills, and experience to best suit open positions
• Provide resume coaching, mock interviewing, job offer assistance, and interview feedback to candidates
• Handle a variety of activities daily, as well as the challenge of new problems and new ventures
• Provide extensive onboarding and post-placement support to create raving fans in our consultants throughout the duration of their project assignments with our clients
• Consistently hit their weekly metric goals of phone calls, interviews, and placements
• Set personal and team goals through frequent goals sessions with your manager and recruiter support
• All other job duties and responsibilities as assigned by the Company and/or typical for the position.

BENEFITS & PERKS

• Base salary + uncapped commission structure
• 401K match program
• Full slate of benefits, including health, dental, vision plans, and HSA
• Paid holidays
• Paid vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 8 hours per quarter for service work/volunteering
• Access to Eight Eleven University: Internal personal & professional development program
• All-expenses-paid Reward Trip each year for top producers and a guest
• Top-notch training programs at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

WHAT YOU WILL NEED TO SUCCEED

• Competitive, motivated spirit and desire to succeed
• Outstanding communication skills and innate ability to connect with people
• Innovative and entrepreneurial spirit with the desire to learn and grow
• Results-driven, forward-thinking, problem-solving mindset
• Thrives in a fast-paced, collaborative, positive and ever-changing work environment
• Lively interest in the technical aspects of the work
• Bachelor’s Degree

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

Product Manager

How this Role Makes an Impact

ImagineSoftware is a growing company, and we are looking for an experienced Product Manager to join us! The Product Manager is a vital role in shaping our product strategy and driving solutions that deliver real impact for customers and the business. This position will partner with engineering, design, and cross-functional teams to align priorities, execute high-quality product releases, and ensure strong adoption across our client base. By combining customer insights with market expertise, the Product Manager will provide the vision and structure needed to enhance our offerings and support continued growth.

This is an ideal position for someone who thrives in changing environments and can build the roadmap to create innovative product offerings. We are an innovative company that evolves quickly, so come ready to contribute and learn at a fast pace!

Essential Duties

Product Strategy & Vision

• Identify customer and market needs through research, data analysis, and stakeholder input.
• Prioritize opportunities and initiatives to maximize business and customer impact.

Product Development & Execution

• Translate product strategy into detailed requirements, user stories, and acceptance criteria.
• Work closely with engineering, design, and other teams to deliver high-quality products on time.
• Manage the product backlog, ensuring clarity, prioritization, and alignment with roadmap goals.
• Monitor product performance post-launch, iterating and improving based on data and feedback.

Cross-Functional Collaboration

• Partner with sales, marketing, operations, and customer success teams to drive adoption and ensure customer satisfaction.
• Serve as the primary point of contact for product questions and decisions.
• Act as product SME, conducting product demonstrations and assisting revenue and concierge teams as needed.
• Align internal stakeholders around product goals and outcomes.

Customer Advocacy & Market Insight

• Act as the voice of the customer, incorporating their needs and experiences into product decisions.
• Stay ahead of market trends, competitor offerings, and emerging technologies.
• Conduct user research, gather feedback, and analyze data to continuously refine the product.
• Other duties as assigned

Education and/or Experience Needed

• University degree or college diploma in the field of Business or Information Technology.
• 5+ years’ direct work experience in a product management, program management, or a related role

Qualifications You Must Have

• Excellent project management, coordination, and organization skills
• Ability to work well with clients and colleagues through a variety of communication methods
• Exceptional customer service and presentation skills
• Experience demonstrating products both internally and externally
• Must be a self-starter with the ability to solve problems
• Experience collecting feature functionality requests from clients and organizing, prioritizing and working with development teams to implement
• Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and collaboration abilities, with experience influencing stakeholders.
• Experience working with agile development teams and tools
• Comfort with data analysis and metrics-driven decision-making.
• Deep understanding of assigned product suite

Employment Type

• Full-Time, Exempt

Reporting Structure

• Chief Product Officer

Work Environment

• Working conditions are normal for an office environment. The position may require working extended hours and working during some weekends.
• Charlotte, NC preferred

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.

Executive Assistant to COO / Family Office Support

Charlotte, North Carolina (Local Candidates Only)

We are seeking an exceptional Executive Assistant to serve as the trusted right hand to a senior executive leading both a growing consulting firm and a philanthropic foundation. This role requires a highly organized, proactive professional who thrives in a fast-paced environment and can manage a wide range of administrative, operational, and personal responsibilities with professionalism and discretion.

This is a high-trust position supporting business operations, philanthropic initiatives, and personal administrative matters. The ideal candidate will be local to the Charlotte area and comfortable occasionally working from the executive’s home office when required.

This role is ideal for someone who enjoys owning the details, creating structure, and enabling a busy executive to focus on strategic growth and leadership.

Key Responsibilities

Executive & Administrative Support

• Manage complex calendars, scheduling, and meeting coordination across multiple organizations and priorities
• Prepare materials for meetings, presentations, and executive communications
• Handle email triage and correspondence on behalf of the executive
• Coordinate travel arrangements including flights, lodging, and detailed itineraries
• Track follow-ups, commitments, and action items to ensure nothing falls through the cracks

Business Operations Support

• Provide administrative support for leadership activities within a consulting and technology services company
• Assist with coordination across business development, recruiting, and operational teams
• Organize documents, contracts, and files while maintaining strict confidentiality
• Support special projects and operational initiatives as assigned

Foundation & Philanthropy Support

• Assist with coordination of activities for a nonprofit foundation focused on community impact
• Organize board meetings, agendas, and supporting materials
• Support communications, partnerships, and administrative needs related to foundation initiatives

Personal Administrative Support

• Assist with select personal administrative tasks including scheduling, appointments, and household coordination
• Manage personal correspondence, documentation, and logistics when required
• Help maintain organization across both personal and professional priorities

Qualifications

• 5+ years of experience supporting senior executives or business leaders
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• High level of professionalism, integrity, and discretion
• Ability to manage multiple priorities simultaneously
• Strong attention to detail and follow-through
• Highly proficient with Microsoft Office, Google Workspace, and scheduling tools

Additional Requirements

• Must be local to the Charlotte, NC area
• Comfortable occasionally working from the executive’s home office environment
• Able to work in a highly confidential setting with sensitive business and personal information
• Self-starter who thrives with autonomy and ownership of responsibilities

What We’re Looking For

This role requires someone who is:

• Highly trustworthy
• Extremely organized
• Proactive and resourceful
• Professional in every interaction
• Able to anticipate needs before they arise

The right candidate will become a critical partner in helping the executive operate efficiently across business, nonprofit, and personal responsibilities.

If you are someone who thrives in a high-trust, high-responsibility role and enjoys bringing order to complexity, we encourage you to apply.

• 
  
• The Business Systems Analyst (BSA) will support client's enterprise Identity & Access Management (IAM) transformation. This includes:
  
• WIAM migration activities (metadata and certificate updating, coordination with client applications, etc)
  
• PingFederate to PingOne Advanced Identity Cloud (AIC) modernization
  
• Access governance improvements (who has access to what, and why)
  
• Cross?platform identity initiatives spanning Security Services
  
• This role bridges business needs and engineering delivery by ensuring work is clearly defined, well documented, properly tracked, and delivered with strong testing and governance.
  

• 
  
• SAML certificate lifecycle coordination
  
• SAML = Security Assertion Markup Language (a standard for single sign-on)
  
• Coordinating certificate rotation across multiple applications, environments, and vendors
  
• Tracking owners, dates, dependencies, and cut over steps in structured trackers (e.g., Excel)
  
• SAML connection migration planning and execution support
  
• Helping move Identity Provider (IdP) connections from legacy federation to modern platforms
  
• IdP = Identity Provider (system that authenticates users)
  
• Migration readiness and execution tracking
  
• Requirements capture, integration mapping, status reporting, and risk/dependency management
  
• Documentation at scale
  
• Maintaining living runbooks and migration guidance in Confluence
  
• Keeping Jira work items audit-ready with clear ownership and due dates
  

• 
  
• IAM Program & WIAM Migration Support
  
  
  • 
    
  • Support engineering teams migrating PingFederate connections to PingOne Advanced Identity Cloud (AIC) and Microsoft Entra ID
    
  • Entra ID = Microsoft's cloud identity service (formerly Azure AD)
    
  • Track milestones and deliverables across workstreams, including:
    
  • Certificate updates and expirations
    
  • RBAC updates
    
  • RBAC = Role-Based Access Control (access is granted by role)
    
  • Compliance-driven tasks and evidence
    
  • Coordinate dependencies across multiple IAM workstreams to prevent bottlenecks
    
  • Conduct impact analysis of technology changes on business processes and IAM systems
    
  • Provide system and business process support across multiple IAM program engagements
    
  
  
  
• Business Analysis & Delivery Coordination
  
  • 
    
  • Plan, elicit, capture, analyze, and validate requirements for IAM initiatives:
    
  • Business requirements (what is needed)
    
  • Functional requirements (what the solution must do)
    
  • Technical requirements (how it integrates and operates)
    
  • Document and assess current-state IAM processes, integrations, and access models
    
  • Maintain rigorous Jira notes including:
    
  • Ownership, due dates, constraints, risks, dependencies, and decisions
    
  • Maintain accurate, iterative Confluence documentation for all IAM projects
    
  • Assist with data models and interface specifications where needed for IAM systems
    
  • Log system and process changes using approved change management tools (e.g., FastTrack)
    
  • Ensure IAM changes are properly tested before deployment
    
  • Coordinate UAT and functional testing
    
  • UAT = User Acceptance Testing (business confirms the solution meets needs)
    
  
  
  
• Meeting & Stakeholder Management
  
  • 
    
  • Facilitate discussions between engineering, security architecture, business stakeholders, and program leadership
    
  • Support collaborative system and data design sessions with users and technical teams
    
  • Coordinate meetings responsibly (e.g., avoid conflicts with Agile ceremonies)
    
  • Summarize meetings with clear action items and track accountability
    
  • Present complex IAM options and tradeoffs in a clear, decision-supporting way
    
  
  
  
• ???Quality, Documentation & Governance
  
  • 
    
  • Ensure IAM changes and access-control updates are properly authorized by management
    
  • Handle confidential identity-related information professionally and securely
    
  • Support compliance needs, including IAM controls, audit readiness, and certificate expiration management
    
  • Ensure documentation is clear, complete, current, and aligned to corporate standards
    
  • Adhere to corporate policies, procedures, and IAM governance requirements
    
  
  
  

• 
  
• Core Experience (Required)
  
  • 
    
  • Proven experience (1+ years) as an IT Business Analyst / Business Systems Analyst supporting complex corporate environments
    
  • Extensive experience with large scale migrations or updates across multiple organizations and third party vendors
    
  • Hands-on experience with IAM concepts and platforms, such as:
    
  • Federation and SSO
    
  • SSO = Single Sign-On (one login for multiple apps)
    
  • SAML and certificates
    
  • RBAC
    
  • Directory technologies (e.g., LDAP/AD concepts)
    
  • Strong understanding of SDLC and testing methods
    
  • SDLC = Systems Development Life Cycle (plan build test deploy support)
    
  • Demonstrated ability to manage and track multiple simultaneous workstreams with high attention to detail
    
  
  
  
• Technical & Analytical Skills (Required)
  
  • 
    
  • Strong Excel skills for tracking plans, owners, timelines, and dependencies
    
  • Ability to review/analyze data sets and system outputs; familiarity with ODBC is a plus
    
  • ODBC = Open Database Connectivity (standard way to connect to databases)
    
  • Ability to produce process documentation that is structured and easy to follow
    
  • Strong experience with Scrum/Agile delivery tools (e.g., Jira and Confluence)
    
  
  
  
• Behavioral & Professional (Required)
  
  • 
    
  • Strong stakeholder management and the ability to influence with data-driven reasoning
    
  • Highly organized multitasker with attention to detail
    
  • Energetic, engaging, and collaborative working style
    
  • Demonstrates professionalism and ethical conduct in all interactions
    
  
  
  
• Education / Background
  
  • 
    
  • BA/BS in Business, Computer Science, or related field OR equivalent experience (e.g.,
    
  • 10+ years comparable experience)
    
  • Compliance familiarity (security, audit, access control) strongly preferred
    
  • Prior experience in Identity & Access Management, Security, or similar field
    
  
  
  

• 
  
• Required (Day 1 Readiness)
  
  • 
    
  • Jira (work tracking, user stories, acceptance criteria)
    
  • Confluence (documentation, runbooks, migration guidance, decision logs)
    
  • Servicenow (ticketing and request flows)
    
  • Excel (tracking owners, dependencies, milestones, certificate rotations, cutover plans)
    
  • SAML / certificates (baseline understanding of certificate rotation impacts and coordination)
    
  • Working knowledge of at least one identity platform:
    
  • PingFederate (legacy federation) and/or
    
  • PingOne Advanced Identity Cloud (AIC) and/or
    
  • Microsoft Entra ID
    
  
  
  
• Nice to Have (Accelerators)
  
  • 
    
  • Visio / Miro (process flows, integration diagrams)
    
  • Splunk familiarity or other log query experience
    
  • SharePoint (document management / collaboration)
    
  • Microsoft Project / Project Server (formal project plans and dependencies)
    
  • Change management tooling (e.g., FastTrack)
    
  • Scripting familiarity (e.g., Python) for light automation or data validation
    
  • eCommerce domain exposure (rare, but beneficial in some integration scenarios)
    
  
  
  

• 
  
• Preferred
  
  • 
    
  • Security/IAM adjacent certification (any of the below are helpful)
    
  • CISSP
    
  • Security+ (baseline security knowledge)
    
  • Identity-focused training/certificates (Ping/Microsoft identity learning paths)
    
  
  
  
• Nice to Have
  
  • 
    
  • CBAP / CCBA (IIBA Business Analysis certifications)
    
  • CBAP = Certified Business Analysis Professional
    
  • CCBA = Certification of Capability in Business Analysis
    
  • Agile certification (CSM, PSM, or equivalent)
    
  • CSM = Certified ScrumMaster
    
  • PSM = Professional Scrum Master
    
  • Cloud fundamentals (Azure fundamentals or similar)
    
  • Testing certifications (ISTQB or equivalent)
    
  • ISTQB = International Software Testing Qualifications Board