Information Technology People Jobs in Pinecrest Florida

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This position reports to our 600 NW 79th Avenue, Miami, FL 33126 location.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services and offers.

While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

How you'll make an impact As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered.

In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more.

You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.

Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like · You'll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.

· You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.

· You'll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

· With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

· You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.

· Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

· In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.

What we're looking for · Call center or customer service experience.

· Flexibility to work any schedule during hours of operation of 7:45am
- 7pm Monday
- Friday is essential.

Specific job assignments may require day, evening, weekend, or holiday hours.

Occasional overtime may be required.

· Desire to work onsite in one of our call centers.

What you can look forward to Bringing your bilingual skills boosts your earnings with a special pay differential on top of your regular pay! We offer paid training as well as resources to encourage your career growth.

Our Business Inbound Call Center Sales earn $23.55 per hour plus an additional 300% (capped) on commissions if all sales goals are met/exceeded.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Medical/Dental/Vision coverage 401(k) plan Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.

If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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Personal Assistant to Principal, Technology Firm, Miami, Florida

The principal of a technology investment firm is looking for a Personal Assistant to provide comprehensive administrative support, primarily on a personal level with some Executive support. This role will focus on a wide range of responsibilities from the very small, run errands to estate management. The primary goal to make sure his life runs as smoothly as possible. This is a hybrid position at his home a few days a week as needed depending on what is going on. The ideal candidate has at least 5 years of experience supporting a HNW principal and has a "high touch" service mentality.

About the Job:

• Support the principal with all day-to-day matters including personal calendar management
• Anticipate the needs of the principal and liaise with the executive office team and household staff to ensure smooth day-to-day operations.
• Organize and manage personal, domestic/international travel arrangements.
• Provide a broad range of administrative support, run errands, manage cars and insurance, plan dinners/events, personal and professional
• Estate Management; make sure the home runs smoothly and coordinate with contractors/repair people and staff.
• Handle personal correspondence, including emails, letters, and phone calls, prioritizing and responding on behalf of the principal when necessary.
• Expense reporting; Staff payroll management
• Assist with ad hoc projects.
• Off hour availability via cell, within reason.
• Comprehensive health benefits, salary and bonus plan.

About You:

• At least 5 years of experience as a Personal Assistant supporting a high- level executive or HNW principal; Experience in the hospitality space a PLUS.
• Bachelor's Degree
• Very detail oriented -a true problem solver who can anticipate needs
• High level of integrity and discretion in handling all confidential information
• Excellent Google Suite skills; Tech savvy and interested in keeping up with new technology, AI
• Excellent written and verbal communication skills
• A positive "can do" attitude that understands the "no job too small" mentality

Are you an experienced Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Analyst to work at their company in Miami, FL.

Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL.

Primary Responsibilities/Accountabilities:

• Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients.
• Responsible for interfacing with med/high revenue clients.
• Provide technical systems and software support for the modification, implementation, or conversion of business systems.
• Support the process of translating business needs into formal Business Requirements deliverables.
• Act as liaison between business unit and software, hardware developers, and vendors.
• Participate in the design, development, and implementation of complex applications or systems, often using new technologies.
• Participate as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.
• Conduct discussions with Clients in a confident manner.

Qualifications:

• Portuguese and English required, Spanish a plus.
• 1-2 years Banking/Financial industry experience.
• 1 year of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel, Outlook, PowerPoint, Word
• Intermediate ability in computer skills.
• IT degree preferred or substantially equivalent experience.
• Preferred 3 years minimum experience with technical support or banking services
• Excellent communications skills, and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Strong attention to detail

COMPENSATION: $22-$24 and hour + BONUSES

JOB TITLE: Real Estate Assistant With Strong Analytical Skills

SCHEDULE: Monday - Friday, Weekends as needed.

COMPANY INTRODUCTION: We are a boutique Residential Real Estate Sales company based in Miami Beach, Florida, and we pride ourselves on providing professional white glove service to high net worth clients. We specialize in uber-luxury residential sales and rentals focusing on Miami Beach, Surfside, Coconut Grove, Coral Gables, Bal Harbour and Palm Beach.

We are looking for a Real Estate Assistant with Strong Analytical Skills who is excited to have the opportunity for future growth in a long-term Real Estate Sales Career.

Is this YOU?

QUALITIES OF A TOP CANDIDATE

EXPERIENCE

• You have a Real Estate Brokerage License or are working to get one
• You love technology and sleep with your MAC Computer under your pillow
• Bonus - if You have worked in Miami Beach Real Estate with a Successful Team

PERSONAL SKILLS

• You enjoy helping people and consider yourself a “people-person”
• You have a “sunny” disposition
• You always find a way to get the job done
• You are exceptionally organized
• You are a perfectionist when it comes to your filing systems
• You are Detailed
• You are Responsible
• You are a Fast Learner
• You are excellent at Researching just about anything on Google
• You LOVE TO LEARN!

TECHNOLOGY

• You have a MAC
• You have an iPhone
• You use AI
• You are Tech-Savvy
• You are a WHIZ at EXCEL
• You love Formatting Spreadsheets to Perfection
• You love trying out new Apps
• You love learning how to use new Software Programs
• You may already be Proficient at using MLS Software
• You might also have experience with Photoshop, InDesign, etc.

EDUCATION AND COMMUNICATION SKILLS

• You are a fresh out of college Graduate
• You Majored in Business or Economics
• You may have Minored in Marketing
• You are Interested in the Marketing Side of the business
• You have excellent Communication Skills
• You have exceptional writing skills in English
• You have exceptional speaking skills in English

SOFTWARE EXPERIENCE

• You are Proficient with Excel, Especially Formatting
• You are Proficient with Dropbox or a similar document management software
• You are Proficient at MAC Preview to edit your PDF documents
• You have an excellent command of Microsoft Office / Word / Excel / Powerpoint
• You use a Knowledge Management Software to keep track of important notes
• You use an online Task Manager and Reminder App
• You are Proficient with Calendars and Appointment Scheduling

ANALYTICAL TASKS INCLUDE

• Formatting Spreadsheets in Excel with basic formula functions
• Updated spreadsheets with color coding and links
• Assist with pulling data from the MLS to prepare comparable market analysis
• Review sales data and pricing for various market areas
• Research off-market sales
• Review Tax Rolls and MLS History
• Assist with finding properties for Buyers and Renters

MARKETING TASKS INCLUDE (Preferred but not Required)

• Retouch Photos and Videos (Photoshop experience preferred) 
• Take iPhone Photos and Videos
• Organize Photos and Videos
• Provide detailed feedback to Vidographer/Photographer vendors
• Coordinate with marketing vendors to track and complete projects
• Use templates to create E-Blasts and Direct Mailers
• Keep the Stacy Robins Companies website updated
• Prepare Content and Post on Social Media
• Organizing Photos and Videos for Inventory

ORGANIZATIONAL TASKS INCLUDE

• Scheduling Showing Appointments for Luxury Listings
• Scheduling Meetings with Contractors
• Handling Inspections
• Organizing Property Tours
• Organizing Filing Systems for Legal Documents
• Sending Documents for Electronic Signature
• Learning to Use MLS for Property Searches in an Expert Manner
• Inputting Listings Into MLS
• Plan and Execute Open Houses
• Following Checklists
• Maintaining Databases

TRANSPORTATION REQUIREMENTS 

• You have a fully operating and reliable Car (REQUIRED)
• You live within 10 minutes of Miami Beach

** We will only consider applicants who are currently residing in South Florida**

About MMG

MMG Equity Partners is a Miami-based, family-led real estate investment and development platform with a portfolio of retail shopping centers across South Florida. Beyond the real estate business, MMG operates a private family office that manages investments, insurance, and financial reporting across multiple entities and family members. MMG separately owns Tamarack Resort in Idaho. We are a flat, fast-moving organization where you will work directly with principals — not layers of management.

This is a ground-floor role. We are building the function from scratch. The right person will define what AI means at MMG, then build it.

The Role

The Director of AI Initiatives & Adoption is responsible for identifying, implementing, and managing AI tools and systems that meaningfully improve how MMG operates across real estate and family office functions. Every project you take on must connect to a business outcome — faster decisions, better data, more deals, reduced overhead.

You will own four things: identifying where AI creates real value at MMG, building or procuring the tools to capture that value, driving adoption across the team and continuously improving how those tools are used, and ensuring the systems are secure and maintainable. Implementation without adoption is not success.

• Reports to Managing Director
• Direct reports - contractors and freelancers as needed
• Current IT Enviroment - outsourced IT for network support

Current Tech Stack (what you are walking into)

You need to understand these systems deeply. Part of your job is figuring out how to connect them and leverage AI to make us more productive/competitive

What you will work on

Below are four areas where we believe AI creates the nearest near-term value at MMG. You first job is to work with the leaders in each area to assess each, prioritize, and build a 6-month roadmap. In addition to the below, the right individual will identify a myriad of other AI use cases to add value and reduce repetitive tasks.

1. Leasing and Tenant Prospecting

MMG owns retail shopping centers and is responsible for filling vacancies with the right tenants – while we work with third party leasing firms, we wish to supplement their efforts by generating direct leads.

• Design and build AI scraping tools to compile databases of South Florida retailers and service businesses for targeted uses
• Build a tool to identify prospective uses/tenants: given a vacancy (size, location, co-tenancy, demographics), which business types and specific operators are the best candidates?
• Design and build AI-assisted leasing outreach workflow: targeted uses identified for vacancies → database queried → outreach drafted and sent → responses tracked in Dynamics (or other CRM)
• Activate Microsoft Dynamics (or other) as the CRM for online leasing
• Identify tools or workflows to monitor existing tenant health (sales reporting, foot traffic, business review signals) to get ahead of vacancies before they happen
• Identify and implement AI-assisted lease abstracting tool to best fit our environment

2. Real Estate Acquisitions

MMG evaluates potential acquisitions across South Florida. Today this process is manual and dependent on individual knowledge. AI can accelerate every stage.

• Design and build AI scraping tools to compile databases of South Florida real estate owners
• Build an AI-assisted underwriting workflow that pulls property data, comps, and market context into a structured analysis template
• Identify AI tools for market intelligence — rent growth trends, cap rate movements, retail category performance by submarket
• Evaluate AI-powered deal sourcing tools (e.g. CoStar integrations, off-market sourcing platforms

3. Private Family Office

MMG's family office manages investments, insurance, and financial reporting for family members. This is a sensitive area requiring strict data governance — but it also has high-value AI applications.

• Addepar AI integration: explore ways to use AI to generate plain-language investment performance summaries and financial reports from Addepar data, reducing manual reporting time
• Insurance management: build a structured database or AI assistant for tracking insurance policies (G/L, personal property, family member policies) with renewal alerts and coverage gap analysis
• Document intelligence: connect family office files in SharePoint to an AI interface for on-demand retrieval of partnership agreements, tax documents, and legal filings
• Evaluate data governance and access controls for family office data — this is sensitive personal and financial information; AI access must be role-based and audited

IT Infrastructure and Security

You are not a network administrator — we have an outsourced IT firm for that. But you are responsible for AI governance at MMG: ensuring every AI tool introduced into the environment meets a clear security and accountability standard.  Practically, this means:

• Evaluating AI vendors for data handling practices — what data leaves our environment, where it is stored, and how it is used for model training
• Defining and enforcing a data classification policy: what information can be sent to external AI APIs, what must stay on-premise or in private cloud environments
• Working with IT firm to ensure AI tools are deployed within the MS365/Azure security perimeter where possible
• Evaluating the Claude Teams → Claude Enterprise migration and the Microsoft Connector configuration for SharePoint access — specifically, controlling which documents are accessible to AI and by which users
• Vetting any third-party AI integrations (i.e. ZoomInfo, Yardi, etc.) for compliance with firm data policies

Prompt Library & AI Adoption

Building the tools is only half the job. The other half is making sure the team actually uses them — and uses them well. This requires two ongoing responsibilities that most AI roles underestimate.

Prompt Library

You will build and maintain a living prompt library — a curated set of tested, optimized prompts for every recurring AI task at MMG. Examples include: underwriting analysis from a rent roll, lease abstraction for a specific clause type, tenant outreach drafts by use category, and insurance renewal gap analysis. The library lives in SharePoint, is accessible to the full team, and is updated continuously based on user feedback and evolving business needs. A well-maintained prompt library is what turns AI from a tool that one person uses well into a capability that the whole organization depends on.

Adoption Monitoring & Continuous Improvement

You are responsible for whether AI tools actually get used — not just whether they get deployed. This means tracking adoption across the team, identifying where workflows are not sticking, providing training and troubleshooting support to staff using AI tools, and iterating on both the tools and the prompts based on real usage patterns. You will serve as the primary internal resource for the team when they hit limitations or need guidance on how to get better outputs. Deployment without adoption is a sunk cost.

What we are looking for

Required:

• 3–6 years of experience in data, technology, or AI — ideally in a context where you had to figure things out without a large team around you
• Hands-on experience with AI tools and LLM platforms — not just using them, but building workflows, prompts, and integrations on top of them
• Demonstrated ability to connect AI capabilities to specific business outcomes (not just technology for its own sake)
• Comfort with the Microsoft 365 ecosystem — SharePoint, Dynamics, Teams, Azure
• Ability to manage and direct contractors and developers without being the one writing all the code
• Non-technical stakeholder communication — you will regularly present AI recommendations, tool evaluations, and implementation roadmaps directly to the principal(s) who are real estate operators, not technologists. The ability to translate AI capabilities into business outcomes (not feature lists) is non-negotiable. If you cannot explain why a tool matters in terms of time saved, deals sourced, or risk avoided, you will not be effective in this role
• In-office presence at Pinecrest HQ is required initially (possible hybrid in the future)

Preferred

• Experience in commercial real estate, property management, or a related field
• Familiarity with Yardi, Addepar, or similar platforms
• Background that includes both technical work (building things) and strategic work (recommending what to build)
• Experience implementing AI in a small-team / resource-constrained environment

Overview

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.

The David Yurman Coral Gables team is looking for a Brand Ambassador to share the company's mission to clients, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge. This is a commission-eligible role.

The David Yurman Brand Ambassador will be accountable for the following key deliverables:

Responsibilities

Sales and Service

• Deliver individual sales budget by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.

Clientele Development

• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience

Operations

• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up to date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow up on customer communication

Teamwork

• Be aware of the impact of behavior on others
• Provide help and advice to colleagues to achieve goals
• Demonstrate a flexible approach, responding positively to any reasonable request

Qualifications

• Previous retail or luxury retail sales or relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected base salary for this role is $20.00 - $25.00/hour, plus commission.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Fuku is looking for a strong operator and people leader to run our Coral Gables restaurant. The General Manager leads the restaurant and is responsible for building a great team, running a disciplined and high-performing operation, and bringing Fukus brand and hospitality to life every single day.

This is a unique opportunity to join a growing, chef-driven brand and lead one of our newest locations. As the first General Manager of our Coral Gables restaurant, you will play a key role in building the team, shaping the culture, and establishing how the restaurant operates. From developing your management team to maintaining operational excellence across both FOH and BOH, the General Manager sets the standard for how the restaurant runs and how the team shows up for one another.

At Fuku, our General Managers are operators and people leaders in equal measure. You create the conditions for your team to grow, hold the bar for quality and accountability, and ensure every guest leaves wanting to come back.

Our mission is simple: Were writing our own recipe. Unique flavors, genuine service, and quality that speaks for itself. Its more than a meal, its about bringing people together. The General Manager plays a critical role in bringing that mission to life every day. 

Compensation & Benefits: 

• Base Salary: $75,000 $85,000 annually, depending on experience
• Bonus opportunity up to 15% of base salary, tied to restaurant performance, guest experience, and operational goals
• 401(k) with company match up to 4%
• 10 days of paid time off annually
• Discounted meals during shifts
• Monthly phone reimbursement

Responsibilities:

Lead the Restaurant and Guest Experience

• Run the daily operation of the restaurant across both FOH and BOH, ensuring every shift is set up for success from open to close
• Champion a culture of warm, attentive hospitality and model guest-first behavior for the entire team
• Maintain Fukus standards for food quality, recipe execution, presentation, and speed of service across every daypart
• Stay present on the floor, leading pre-shift meetings, supporting the team, and actively shaping the guest experience throughout service
• Identify operational gaps early and solve them before they impact the guest experience

Build and Develop a Strong Team

• Partner with our VP, People & Culture to recruit, hire, onboard, and develop a high-performing team that reflects Fukus Mission, Vision, and Values
• Coach and develop your management team, including AGMs and shift leaders, building bench strength and future leaders
• Create a positive and inclusive work environment where team members feel supported and motivated to grow
• Hold clear and consistent performance conversations, recognizing wins and addressing issues with care and accountability
• Set the tone for the culture of the restaurant and how the team shows up for one another every day

Run a Strong and Healthy Business

• Own the restaurants financial performance, managing food cost, labor, and controllable expenses with discipline
• Drive sales through strong operations, hospitality, and local community engagement
• Manage ordering, inventory, and waste reduction systems to protect profitability
• Review financial reporting regularly, identify trends, and take action to improve performance
• Partner with the Regional GM and support teams to align on targets and close performance gaps

Maintain Operational Excellence

• Uphold Fukus standards across kitchen execution, prep systems, cleanliness, and organization
• Ensure full compliance with food safety, sanitation, and Department of Health regulations
• Maintain equipment and facilities, escalating issues early to prevent operational disruption
• Foster a BOH culture that takes pride in quality and accountability

Manage Systems and Restaurant Operations

• Build and manage the weekly schedule to support both operational needs and team member availability
• Ensure the team uses restaurant systems effectively, including POS, inventory platforms, and workforce tools
• Maintain accurate documentation including daily logs, incident reports, and operational reporting
• Partner with People & Culture and support teams on compliance, HR matters, and policy adherence

Represent the Brand in the Community

• Serve as the face of Fuku in the Coral Gables community and find opportunities to connect with the community 
• Build relationships with guests and create a restaurant the neighborhood is proud of
• Handle guest feedback and recovery with care, curiosity, and a commitment to making things right
• Represent Fukus brand values in every interaction, inside and outside the restaurant

Knowledge, Skills, and Abilities

• 5+ years of restaurant leadership experience, with at least 2 years as a General Manager, Assistant General Manager, or equivalent role in a high-volume, fast-paced environment
• Proven ability to build, lead, and develop high-performing teams, creating a culture of accountability, hospitality, and growth
• Strong operational fluency across both FOH and BOH, with the ability to coach teams and support execution across stations when needed
• Experience recruiting, hiring, and developing restaurant teams, including building leadership bench strength
• Solid financial acumen, including comfort owning a P&L, reviewing reports, and making decisions that support profitability
• Strong communication skills - clear, direct, and respectful with team members, guests, and leadership
• A hospitality-driven mindset that prioritizes the guest experience and team culture
• Experience using restaurant technology platforms such as Toast POS, scheduling, and inventory systems
• Food Handler or Food Manager certification required (or ability to obtain prior to joining)
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to communicate clearly in the language(s) of the work location

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older

Preferred qualifications:

• 5+ years of experience in the food & restaurant industry
• Food Service license/certification: ServSafe Manager Certification

Simplex Group is seeking an experienced Digital Product Manager to lead the discovery, strategy, and delivery of digital products that solve real customer problems and drive measurable business outcomes as part of our digital transformation.

This role is responsible for deeply understanding customer needs, business objectives, and technical constraints—and translating that understanding into a clear product vision and prioritized roadmap. The Digital Product Manager will focus on how products are designed, packaged, priced, delivered, and experienced by customers—including digital experiences through our portal and mobile app; while partnering closely with design, software engineering, marketing, sales, and operations.

The ideal candidate is outcome-driven, not feature-driven. You are comfortable making hard prioritization decisions, testing assumptions, and using data and customer insight to guide direction. You empower teams with clarity rather than control, and you measure success by customer impact and business results—not output alone.

As Simplex Group modernizes how its products and services are delivered through digital channels, this role will be critical in shaping experiences that customers trust, adopt, and rely on. We are looking for a product leader who embodies strong product thinking and can help elevate how product is practiced across the organization.

For over 25 years, Simplex Group has supported trucking companies and owner-operators with DOT/FMCSA compliance management, tax and permitting services, commercial insurance, and operational solutions.

Simplex Group believes in respect and fairness; prizes quality and reliability; and is driven by a can-do attitude. Our culture fosters a team-oriented working environment where ideas and initiatives from all corners of the company are welcome. We have a clear vision and a thirst for success, and we're looking for team members who share our passion and drive.

The Digital Product Manager serves as the owner of Simplex Group's digital product vision and execution, responsible for ensuring that our digital solutions solve real customer problems while delivering measurable business outcomes.

This role leads product discovery and delivery for Simplex Group's customer-facing digital experiences—including the customer portal and mobile app—by deeply understanding customer needs, operational workflows, and business objectives.

The responsibilities of this position include:

● Define and execute the product vision and strategy for the Simplex customer portal and mobile app, aligned with company goals and customer needs

● Design and development of new products including their digital delivery and the user experience within the portal and mobile app

● Lead the end-to-end product lifecycle: discovery, requirements, design, development, QA, launch, and iteration

● Prioritize features and enhancements that drive engagement, self-service, and satisfaction for both new and existing customers

● Work closely with Operations and SMEs to convert service workflows into digital modules

● Develop expert-level understanding of the trucking industry including the customer personas, journeys and pain points through research, analytics, and direct customer feedback to create a differentiated product experience

● Collaborate closely with UX/UI designers to deliver seamless, modern, and accessible digital experiences

● Build strong feedback loops with sales and customer-facing teams to continuously refine products based on real-world input

● Stay ahead of industry and technology trends to identify new opportunities for innovation

● Ensure alignment between product, development, design, and operations on roadmap priorities and delivery milestones

● Define and refine the company's product portfolio including value propositions, service levels, and pricing models by partnering with sales and finance

● Define, track, and report on product KPIs — including adoption, engagement, satisfaction, retention, revenue, and margin impact

● Collaborate with marketing to develop positioning and go-to-market materials for new or refined services

● Drive iterative improvements to UX, workflows, and automation to increase customer value

● 7+ years in Product Management, preferably with ownership of digital products

● Proven track record leading digital product strategy and delivery, including UI/UX design

● Experience in logistics, transportation, or a regulated industry strongly preferred

● Strategic thinker with strong operational and analytical skills

● Deep understanding of how to translate customer needs into offerings

● Exceptional communication and stakeholder management skills

● Data-driven decision-maker with strong business acumen and financial understanding

● A visionary who likes to create and push boundaries to create differentiation in the market

● Medical, Vision, and Dental

○ 100% Employer Paid (for Simplex Associate)

● PTO & Company Paid Holidays

● Employee Life Insurance

● 401k with Employer Match

● Job type: Full time (in-office)

● Location: Doral, FL

• ○ Not a remote position

Job Title: IAM Architect – SailPoint Identity Security & Cloud Security

Location: Miami, FL, Onsite

Duration: Contract

Role Summary

We are seeking an experienced IAM Architect to lead the design and implementation of enterprise identity governance and cloud security solutions. The role will focus on architecting and deploying SailPoint Identity Security Cloud and other solutions from SailPoint Technologies to strengthen identity lifecycle management, access governance, and cloud security across enterprise environments.

Key Responsibilities

• Architect and implement enterprise Identity and Access Management and identity governance solutions.
• Lead the design and deployment of SailPoint Identity Security Cloud (ISC) and SailPoint IdentityIQ.
• Define architecture for identity lifecycle management, access certifications, role-based access control (RBAC), and policy enforcement.
• Design integrations between SailPoint and enterprise systems, directories, and SaaS applications.
• Architect IAM controls across cloud environments such as Amazon Web Services, Microsoft Azure, and Google Cloud.
• Establish identity governance frameworks to support least privilege, compliance, and security policies.
• Provide architectural guidance to engineering teams and stakeholders on IAM and cloud security best practices.

Required Skills

• 10+ years experience in IAM and identity governance architecture.
• Strong hands-on expertise with SailPoint Identity Security Cloud and/or SailPoint IdentityIQ.
• Experience designing scalable IAM architectures for enterprise and cloud environments.
• Strong understanding of identity lifecycle management, access reviews, RBAC, and compliance frameworks.
• Experience with API integrations, identity connectors, and enterprise directory services.