Information Technology People Jobs in Natick
312 positions found
We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Leaders of Program Management at SharkNinja lead in owning the entire New Product Development (NPD) process from concept to shelf for our Brands. Program Managers deliver sustainable, best in class product development thinking, governance, and process to enable the organization to execute the program portfolio flawlessly. Program Managers lead via influence and are responsible for establishing and driving timelines and resources to develop, manufacture, and get products to market with a high degree of speed and efficiency ensuring a 5-star quality experience and high rate of sales.
A SharkNinja Program Manager thinks, acts and leads his/her programs like a global leader for every project or program they manage and owns the overall success of the program with a steady focus on Scope, Cost, and Schedule. Our Program Managers are seen as the glue that holds the team together by owning communication streams across all groups in order to ensure that risks are mitigated, and deliverables are completed on time. They operate with urgency, ensuring that scope creep, cost risks, and schedule slips are escalated to senior management in parallel to driving resolutions.
Program Managers lead the organization through our unique SharkNinja product development process. This role is best suited for a professional who thrives, and has demonstrated success in a dynamic, fast paced product development environment.
Drives and actively facilitate the interaction of cross-functional stakeholders to bring products to market, including managing risks, and schedule
Make use of KPI’s and data to help drive decision making across the cross-functional teams
Identify program risks, develop mitigation/contingency and track progress
Channel global information to local teams, act as conduit to support the business
Bachelor's Degree in technical/engineering or business management field highly desired
~Experience desired in some combination of engineering, new product development or program management (Consumer Goods Industry strongly preferred)
~ Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences
~ Intermediate/working level skills with MS Project (or similar), Excel, PPT and Visio
~ The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at
Join us to do the best work of your career and make a profound social impact as a Technical Product Manager – AI ISV Partner Program on our AI Solutions and Ecosystem team at Dell Technologies at a location in Hopkinton, MA or Austin/Round Rock, TX
What You’ll Achieve:
As a Technical Product Manager for the AI ISV Partner Program , you will own the strategy, structure, and evolution of Dell’s AI ISV ecosystem. This role is responsible for defining the use‑case and workload framework , identifying market and portfolio gaps, and shaping how Dell partners with AI software vendors to deliver complete, validated AI solutions across industries.
You will serve as the connective tissue between market opportunity, partner capability, and Dell’s AI platforms—ensuring the right partners, workloads, and architectures are prioritized to maximize customer outcomes.
You Will:
Define and drive the AI ISV Partner Program strategy , including roadmap, success metrics, and workload priorities
Own and evolve the AI use ‑ case and workload framework across vertical and horizontal solutions
Identify portfolio gaps and evaluate ISV partners to extend Dell’s AI solution ecosystem
Monitor AI industry trends and translate insights into actionable partner and product strategy
Lead cross ‑ functional execution with engineering, solutions, partner enablement, validation, and GTM teams
Serve as a thought leader on Dell’s AI ecosystem strategy, aligning technology, partners, and customer needs
Take the First Step Toward Your Dream Career
Every Dell Technologies team member brings something unique to the table. Here’s what we’re looking for with this role:
Essential Requirements
Strong understanding of AI/ML workloads and solution architectures , including training, inference, and operationalization
10+ years of experience in technical product management, ecosystem strategy, AI platforms, or partner programs with former hands-on development or architecture experience
Experience defining product or program strategy supported by market analysis, workload frameworks, and gap assessments
Ability to work cross functionally and influence without direct authority
Excellent written and verbal communication skills, with the ability to articulate strategy to technical and executive audiences
Desirable Requirements
Bachelor’s degree in Computer Science, Engineering, or related field, background in AI product strategy, platform ecosystems, or solution portfolio management
Experience working with ISV partners in AI, cloud, data platforms, or enterprise software
Familiarity with Dell AI platforms or comparable enterprise AI infrastructure ecosystems (NVIDIA, hyperscalers, data platforms)
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $216,750.00 - $280,500.00
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID: R285489
The reputation of Dell Technologies for delivering award-winning hardware is legendary and our Hardware Engineering team is at the heart of it. We design and develop analogue as well as digital hardware products – not just computer or network hardware devices but peripherals too. Recognized for our high level of technical expertise in a variety of engineering disciplines, we’re involved across the development lifecycle – from research to the building, testing and delivery of completed products. Innovators in our field, we lead the way in exploring new concepts, approaches, processes, materials and components.
Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Hardware Engineering Team in Hopkinton, Massachusetts or Austin, Texas.
What you’ll achieve
As a Principal Hardware Engineer , you’ll deliver enterprise class hardware, made up of a wide range of cutting-edge technologies, to dozens of product lines and thousands of customers. You’ll be exposed to all aspects of hardware and systems engineering working closely with firmware, mechanical, power and thermal engineers. You’ll work in a fast-paced environment with a team of highly skilled engineers providing both support and guidance. It is a team fueled by collaboration and a company deeply committed to integrity and responsibility.
You will:
Author and coordinate the creation of design guides and specifications for new designs as well as drive architectural direction for next generation devices/platforms and ensure feasibility of concepts for these products
Work closely with Original Design Manufacturer (ODM)/Joint Design Manufacturer (JDM) partner to execute a design against the specified architecture, review the design and validation results
Set standards and determine design targets for the product (cost, performance, reliability, etc.) are feasible through proper design choices, component selection and/or supplier selection
Collaborate across all disciplines (hardware, software, mechanical, manufacturing, procurement, etc.) to ensure product requirements are being implemented to meet program goals
Possess excellent communication skills to discuss requirements and provide technology updates to multiple Dell Technologies product groups and development teams
Essential Requirements:
Proficiency in hardware design, analysis and debugging of complex printed circuit boards along with an understanding of the power, mechanical and thermal infrastructure around them
Experience in computer architecture and designing with high-speed Interfaces such as Peripheral Component Interconnect Express (PCIe), Double Data Rate (DDR) and Ethernet
Strong background in electrical or computer engineering and a solid understanding of server architecture
Experience leading cross-functional engineering teams
Desirable Requirements:
Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
BS or MS in Electrical or Computer Engineering
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $161,500 – $209,000.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at .
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
Job ID: R285151
Our client, a global leader in s technology, is looking for a Global Strategic Sourcing Manager to join their team. This is an excellent opportunity to apply your strategic sourcing expertise in software to support a mission that matters, helping to build a safer future for communities and businesses.
Position Overview
As the Senior Procurement Category Manager for Software, you will be responsible for developing and executing comprehensive sourcing strategies. Your work will directly contribute to the company's success by optimising costs, mitigating risks, and building strong supplier relationships across the software category, including SaaS and other emerging technologies.
Responsibilities
- Develop and execute sourcing strategies for software and SaaS.
- Lead complex RFP, RFQ, and other formal sourcing processes.
- Negotiate favourable commercial terms and contractual conditions.
- Build and maintain strong relationships with key suppliers.
- Conduct regular supplier performance and business reviews.
- Analyse market trends and spend to identify cost savings.
- Provide expert procurement guidance to internal stakeholders.
- Present strategies and results confidently to senior leadership.
Requirements
- Extensive experience in procurement or a similar business role.
- Demonstrated experience in software strategic sourcing (SaaS, PaaS, IaaS).
- Proven ability to manage complex, high-value sourcing projects.
- Exceptional negotiation and analytical skills.
- Excellent communication, presentation, and interpersonal skills.
- Experience managing relationships with senior leadership.
- A Bachelor's degree in a related field is preferred.
- Legal authorisation to work in the U.S. indefinitely.
Benefits
- Incentive bonus plans.
- Medical, dental, and vision benefits.
- A 401K plan.
- An employee stock purchase plan.
- Paid parental and family leave.
Alongside these benefits, you will join a close-knit, global community. The company is focused on helping you do your best work in an inclusive and supportive environment.
How to Apply
For more information about this exciting role and if you meet the criteria, please submit your details without delay to quoting MB/1296999.
Langley Search & Selection ( ) is the leading specialist recruiter in the procurement, supply chain and purchasing field. We manage permanent and interim procurement and supply chain jobs globally for our clients, from large global multinationals to SMEs
Enterprise Account Executive
(Enterprise SaaS | Secure Collaboration | Cloud-Native Platform)
The Company
A well-established, cash-flow positive software company founded over a decade ago, with a tight-knit team of approximately 50 employees. The business has seen meaningful acceleration in demand following shifts in how enterprises approach secure collaboration and remote work.
The Product
A secure file sharing and collaboration platform designed for enterprise environments. The solution differentiates itself by layering directly on top of existing Microsoft 365 or Google environments, allowing organizations to maintain full control of their data—files never leave the customer’s infrastructure.
The platform uses intelligent, policy-driven security to dynamically determine how files can be accessed based on user identity, file sensitivity, and risk level. This makes it especially compelling for organizations operating in highly regulated industries with strict security and compliance requirements.
The Role
This is a new logo-focused Enterprise Account Executive role targeting large, complex organizations.
- Focus on enterprise-level accounts, primarily companies with 1,000+ employees
- Own the full sales cycle from prospecting through close and expansion
- Approximately 70% self-sourced pipeline today, with 30% supported by BDRs and marketing (goal is to move to a 50/50 split)
- Deals are predominantly land-and-expand, with significant long-term account growth potential
- Engage with buying teams such as Digital Workplace, IT, and Security within target organizations
Sales Details
- Quota: $1M–$1.5M annually
- Deal Sizes: $70K minimum, up to $1M+
- Sales Cycles: 4–9 months
- Customers: Large, well-known enterprise brands across multiple industries
Ideal Background
- Experience selling AI-powered or cloud-native technology
- Proven success managing complex enterprise sales cycles involving multiple stakeholders and departments
- Background selling into highly regulated industries such as healthcare, insurance, or financial services
- Comfortable operating in a technical sales environment
Must-Haves
- Experience selling into organizations with 1,000+ employees
- Strong technical acumen and ability to sell sophisticated solutions
- True hunter mentality with a track record of building pipeline and closing net-new business
Compensation
- Base Salary: $140K–$160K (DOE)
- On-Target Earnings: $300K–$320K
- Uncapped commission plan
Position Summary:
We are seeking a highly motivated attorney to join our legal team as Corporate Counsel/Sr. Corporate Counsel. This role will support the company’s public company reporting obligations, corporate governance processes, compliance initiatives, and contracting activities across the organization. Title and level will be determined based on experience and scope of responsibility.
This position is well-suited for a life sciences attorney who thrives in a fast-paced, clinical-stage biotech environment and enjoys partnering with cross-functional teams to provide practical legal guidance. The role requires strong attention to detail, sound judgment, and the ability to manage a broad range of legal matters in a growing organization.
The successful candidate will work closely with the General Counsel and senior leadership, partnering with teams across Finance, Investor Relations, Clinical Development, Regulatory, Technical Operations, and HR, and coordinating with external counsel as needed.
Key Responsibilities:
Securities & Corporate Governance
- Assist in the preparation and review of SEC filings, including Forms 10-K, 10-Q, 8-K, proxy statements, and Section 16 filings.
- Partner with Finance and Investor Relations to support the company’s disclosure processes, planning and drafting, including for earnings releases, investor presentations, and proxy materials.
- Monitor and advise on securities law compliance, including Nasdaq listing standards, Sarbanes-Oxley requirements, and insider trading policies.
- Provide legal support for capital markets transactions, including equity offerings and financings common in clinical-stage biotech companies.
- Support Board of Directors and committee governance activities, including preparation of board materials and maintenance of governance documentation.
- Provide legal guidance on corporate governance and regulatory requirements affecting the organization.
- Partner with HR and leadership on matters including equity plans and corporate policies.
Healthcare, Data Privacy, and Corporate Compliance
- Serve as a trusted advisor to senior leadership and cross-functional teams on business and compliance strategies, establishing the Compliance function as an approachable, knowledgeable, practical, and solutions-oriented business partner.
- Assist with the development and maintenance of policies and procedures to support the company’s corporate governance initiatives, healthcare compliance programs, and privacy framework, including the company’s code of business conduct and ethics.
- Serve as the go-to internal lead for guidance concerning compliance-related regulations, including data protection, information security, GDPR, and HIPAA, and monitor changes in healthcare compliance and data protection requirements to operationalize “fit for purpose” program updates.
- Coordinate and support the company’s privacy program activities, including Data Protection Impact Assessments (DPIAs), Records of Processing Activities (RoPAs), data mapping, maintenance of related documentation, and facilitation of data subject requests.
- Lead risk assessments to identify and prioritize compliance-related risks.
- Develop and deliver risk-based compliance training and guidance materials for employees across the company.
- Partner with the company’s Information Technology team to mitigate information security-related risks, including risks related to AI adoption, privacy matters, and cybersecurity incidents.
Contracting Matters
- Draft, review, and negotiate a wide range of life sciences agreements, including:
- Clinical trial agreements
- CRO and vendor agreements
- Manufacturing and supply agreements
- Licensing and collaboration agreements
- Research and development agreements
- Technology and services agreements
- Serve as a legal partner to cross-functional teams including Clinical Development, Regulatory, Technical Operations, R&D, and G&A functions.
- Support negotiation of complex and high-impact agreements, liaise with our clinical research organizations (CROs) to manage all aspects of contracting processes for large scale clinical trials, and escalate strategic matters as appropriate.
- Contribute to the development of contract templates, playbooks, and contracting best practices to improve efficiency and consistency.
Cross-Functional Legal Support
- Partner with the General Counsel and legal team on a variety of matters affecting the organization.
- Provide legal support on issues arising throughout the drug development lifecycle, including regulatory, operational, and compliance considerations.
- Coordinate with external counsel and internal stakeholders to support key legal initiatives and transactions.
- Contribute to a collaborative, business-oriented legal function that supports the company’s mission and growth.
Qualifications:
- J.D. from an accredited law school and admission to practice in at least one U.S. jurisdiction.
- 6+ years of legal experience, including corporate securities, compliance, and/or commercial contracting experience at a top law firm and/or public life sciences company.
- Strong knowledge of SEC regulations, Sarbanes-Oxley, public company disclosure requirements, and stock exchange listing standards.
- Experience drafting and negotiating complex life sciences or other agreements, particularly those supporting clinical development and technical operations.
- Understanding of drug development lifecycle and regulatory environment impacting biotechnology companies.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to manage multiple priorities, make decisions with incomplete information, and operate effectively in a fast-paced, collaborative environment.
Preferred Experience:
- Experience supporting a clinical-stage biotechnology or pharmaceutical company.
- Familiarity with clinical development operations, CRO agreements, manufacturing agreements, and licensing transactions.
- Experience supporting public company reporting and governance processes.
- Experience working in a lean legal team environment with exposure to a broad range of legal matters.
- Demonstrated project management skills, including successful execution of complex projects with multiple stakeholders and utilization of soft skills to maximize team collaboration and effectiveness.
About Upstream Bio:
Upstream Bio is a public company based in Waltham, MA. We are developing verekitug, the only known antagonist currently in development that targets the receptor for Thymic Stromal Lymphopoietin (TSLP). We have advanced this highly potent monoclonal antibody into separate Phase 2 trials for the treatment of severe asthma, chronic rhinosinusitis with nasal polyps (CRSwNP), and chronic obstructive pulmonary disease (COPD). Our experienced team is committed to maximizing verekitug’s unique attributes to address the substantial unmet needs for patients underserved by today’s standard of care. Learn more about us at .
Compensation
Target Salary Range: $234,000 -$286,000
*Base Compensation for this role will depend on a number of factors including a candidate’s qualifications, skills, competencies, and experience. Base pay is only one component of the company’s total rewards package. All regular employees are also eligible for the company’s cash bonus and equity incentive programs. Additional benefits include health care, vision, dental, retirement, PTO, etc.
Mentor South Bay, provides Early Intervention, Applied Behavioral Analysis (ABA), Behavioral Health and Mental Health Outpatient services across Massachusetts and Connecticut. For over 35 years, we’ve provided a collaborative, team-based approach dedicated to helping children, adults, and families reach their fullest potential. If you are passionate about making a difference in the lives of individuals and families, join our mission-driven team and experience a career well lived.
Board Certified Behavior Analyst (BCBA with LABA) or Licensed ABA
**NEW HIRE BONUS $5,000**
Mentor South Bay has provided Early Intervention, Applied Behavioral Analysis (ABA), Behavioral Health, and Mental Health Outpatient services across Massachusetts and Connecticut since 1986. For 35 years, we’ve provided a client-focused approach dedicated to helping children, adults, and families reach their fullest potential. Join our mission-driven team and experience a career well-lived.
Services are delivered in the community; however, clinicians are not expected to cover all listed towns. Caseloads are assigned geographically based on where you live to help minimize travel time. Client assignments are also scheduled to fit your availability, ensuring a manageable, balanced workload.
Catchment: Auburn, Barre, Berlin, Blackstone, Bolton, Boylston, Brookfield, Brimfield, Charlton, Cherry Valley, Clinton, Douglas, Dudley, East Brookfield, East Douglas, Fiskdale, Grafton, Hardwick, Harvard, Holden, Holland, Hopedale, Hubbardston, Jefferson, Leicester, Mendon, Milford, Millbury, Millville, North Brookfield, Northbridge, North Grafton, Oakham, Oxford, Paxton, Princeton, Rutland, Shrewsbury, Southbridge, South Grafton, South Rochdale, Spencer, Sterling, Sturbridge, Sutton, Upton, Uxbridge, Warren, Webster, West Boylston, West Brookfield, Whitinsville, and Worcester.
We Foster the Ideal Work Culture for BCBAs
Small caseloads - Fewer than 10
Average billable hours - 25
Free CEUs
Flexibility in scheduling where and when you work
Weekly peer reviews
Monthly collaboration sessions
Collaborative Culture
Full-Time BCBA Benefits
401(k) program with a generous employer match up to 3%
Productivity Bonus
$2,000 BCBA Referral Bonus
$500 BT Referral Bonus
15 days of PTO, which increases with tenure, plus sick time, plus 8 paid holidays
Medical, dental, vision, long-term disability, and life insurance
Mileage reimbursement and shorter commutes
Compensation:
- Salary range, $80000+
Why Join us as a BCBA!
Stability - Mentor South Bay has been around in MA since 2007!
Career Growth – Mentor South Bay is a member of the Sevita family with growth across MA and 42 other states!
Strong Management – We ensure that every team member feels valued to contribute to our continued success.
Work-life Balance – We offer flexible scheduling options that support both your personal and professional well-being.
Team-Oriented Environment
- New hire bonus
- Monthly productivity bonus
Education/Experience and Other Requirements
BCBA certification
LABA certification
Valid driver's license, reliable form of transportation, and proof of auto insurance.
Strong organizational skills, attention to detail, and the ability to mutlitask
A compassionate, reliable, and responsible approach to client care, with a commitment to making a positive impact
What You’ll Do
Conduct functional behavioral assessments and create personalized treatment plans
Observe, analyze, and document behavioral challenges to drive meaningful change.
Design and implement effective behavioral analysis service plans tailored to each individual’s needs.
Mentor and train team members to ensure success
Provide support across diverse settings
Join Our Team
If you are passionate about making a difference in the lives of individuals and families, we encourage you to join Mentor South Bay’s mission of helping everyone live a full and happy life. Apply today and start your journey toward a rewarding career well-lived.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
Hi,
Akkodis is seeking a Project Manager III for our Contract position with a client. It is a remote position.
Position: Project Manager III
Location: Remote (Waltham, MA- Need to be onsite occasionally)
Duration: 6+ Months
Pay Range: $60/hr - $65/hour without benefits (Pay rate varies based on experience)
Job Description:
Summary:
We are looking for an experienced and detail-oriented Scoping & Project Development Manager to lead the early planning and development phases of facility and infrastructure projects. This role is critical in defining project scope, budget, and schedule, and ensuring successful execution from concept through completion.
As a key member of the Property Services team, you will act as the client-side Project Manager, coordinating with internal stakeholders and external contractors to deliver design, engineering, and construction projects aligned with business objectives.
Key Responsibilities:
- Lead cross-functional teams to deliver projects on time and within budget
- Define and manage project scope, requirements, and objectives
- Develop and maintain project schedules and budgets across all phases
- Collaborate with stakeholders to translate business needs into project plans
- Oversee design, engineering, and construction activities
- Manage risks and ensure compliance with safety, environmental, and building regulations
- Provide regular updates and presentations to leadership
- Ensure successful project close-out, including commissioning and punch list completion
Qualifications:
- Bachelor's degree in Engineering, Construction Management, or related field
- 5+ years of experience in project development, construction, or facilities management
- Strong knowledge of building systems (HVAC, electrical, plumbing, fire/life safety)
- Experience in scoping, planning, and managing capital or infrastructure projects
- Proficiency with project management tools such as MS Project or Primavera
- Excellent communication and stakeholder management skills
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave, or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Field Service Technical Support Engineer - Level 2 - Full-time Job in Massachusetts
2 Openings
Must be local to the Boston area.
NO C2C - Must be able to work without sponsorship
Key Responsibilities:
*Ensure that ticket queues are managed effectively and provide technical support to clients.
*Drive service improvements and provide best practice incident management of issues impacting our customer base through to resolution, including escalation within the business & communication to clients.
*Contributes towards the driving of processes and procedures.
*To analyze the existing hardware, software, and network capabilities and consult with management and other relevant departments.
*Supports external and internal clients by investigating complex issues, configuration, compliance, and functionality issues that have been escalated from external and internal clients
*Documents research, client communication, and issue resolution in technical support tools
*Support operations troubleshooting PC, peripheral, and network issues.
*Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
*Creating and maintaining user self-help documentation, technical documentation and procedural documentation.
*Excellent customer service, written and oral skills.
*Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
*Responsible for assuring users are provided efficient and timely first and second level support on a 24x7 basis.
Knowledge:
*Good knowledge of, and adherence to, company internal systems and processes
*Knowledge of Windows Desktop applications; various operating systems such as
*Windows 7 and 8; Windows 10 and 11 as well as Server 2008 R2 and Server 2012R2 are a plus.
*Knowledge of software applications and basic hardware for the PC.
*Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory, Azure and InTune MDM.
*Knowledge of Anti-Virus applications.
*Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, VPN tools and common productivity applications.
*Knowledge of wireless networking components and terminology; Familiarity with
*Hands-on experience in ticket management using ITSM tools.
*Knowledge of remote desktop support systems like ConnectWise, TeamViewer, Bomgar, quick assist etc.
The Data Protection Software Engineering team delivers next-generation data protection and data availability enhancements and new products for a changing world. Working at the cutting edge, we design and develop software to protect data hosted across On-Prem, Public Cloud, Hybrid Cloud - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. Join us as a Software Principal Engineer on our Engineering Development team in Hopkinton, Massachusetts Development Center to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Software Principal Engineer, you will develop next-generation cyber resiliency and data protection software for Dell's Data Protection team. You will be responsible for developing sophisticated software systems and solutions safeguarding enterprise-level customer data against data loss, cyber threats, and ransomware attacks—while driving through AI-powered solutions for enhanced cyber resiliency.
You will:
Develop next generations products and will have an opportunity to shape the best client technologies in the world
Contribute to the design and architecture of high-quality, complex systems and software/storage environments
Contribute to the development and implementation of test strategies for complex software products and systems
Prepare, review and evaluate software specifications based on the product requirements, and contribute to the designs and implement them as product features with specific focus on device and serviceability of client platforms
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Skills:
5 - 8 Years of Software Development experience working in Agile SDLC, Bachelors or Masters in Computer Science
C/C++, Golang, Win 32/Storage API, Windows/Linux/Unix Programming, experience in Windows, Linux, Aix operating systems, Systems Programming, Networking, File systems and block layers
Strong understanding of CPU architecture, Multi-Threaded Environments, Concurrency Databases, Storage Technologies, stack and I/O data path, hands on exposure with AI technologies and proficient usage of AI tools for all facets of SDLC
Experience in Data Protection domain, Scalable Architecture, virtualization platforms like ESXI, Hyper-V and other hypervisors, excellent code detective and root cause analysis skills on a variety of platforms and languages
Experience in feature requirements, development and design of applications which interact closely with business, excellent problem solving & multi-tasking skills
Quality first mindset and attitude to take full ownership of the delivery from development to unit tests to end-to-end tests, should model behaviours to be adaptable to pick up new technologies and stay curious to drive innovation, profiling and Benchmarking techniques, good communication and technical leadership abilities to communicate the design effectively and mentor junior engineers
Desired Skill:
Experience in Operating system Clusters, Databases clusters, experience with Device drivers, and system architecture such as SCSI, cache, and message subsystem
Knowledge of AI/ML, GenAI and prompt engineering, knowledge of cloud application security & gateways
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $150k - $194k.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
#LI-Onsite
Job ID: R282864
