Information Technology People Jobs in Compton, CA

Company Description

Cocomint Inc. is the parent company of cocomintbeauty, the #1 TikTok Shop for Asian Beauty in the United States. Cocomint Inc. is the retail arm of an Asian goods wholesale company and was founded in 2023.

We are passionate about skincare innovation, and recognize how beauty products can play an important role in an individual's life. Having sold over 1 million Asian beauty products on TikTok Shop and initiated several viral trends in the TikTok beauty space, we are looking to constantly push the envelope of what is possible in the intersection of Asian Beauty technology and Western sensibilities.

Cocomint is also a TikTok Shop Partner (TSP) that specializes in helping Korean Beauty and lifestyle brands scale on the platform.

Role Description

The Human Resources Associate supports the day-to-day operations of the Human Resources function and helps ensure that company policies, procedures, and employment practices are administered effectively and in compliance with applicable laws and regulations.

This role is responsible for assisting with employee onboarding, HR administration, compliance, benefits coordination, and maintaining accurate employee records. The Human Resources Associate will also help foster a positive workplace culture by supporting employee engagement initiatives and serving as a resource for team members regarding HR policies and procedures.

This position is ideal for an early-career HR professional looking to gain broad experience across multiple HR disciplines within a fast-growing organization.

Key Responsibilities

• Coordinate new hire onboarding and offboarding, including paperwork, system access, and orientation
• Maintain employee records and HR systems (HRIS, personnel files, compliance documentation)
• Assist with benefits administration, enrollments, and employee questions
• Serve as a first point of contact for basic HR questions and escalate more complex issues as needed
• Assist with job posts and recruiting coordination (interview scheduling, candidate communication, offer letter support)
• Support HR programs such as performance reviews, trainings, and engagement initiatives
• Ensure compliance with required employment documentation (I-9s, posters, acknowledgments, etc.)
• Assist leadership with policy implementation and updates (handbooks, SOPs)
• Support documentation related to employee relations matters under guidance
• Help track compliance items (leaves, accommodations, required trainings)
• Coordinate with external HR consultants, legal counsel, or PEOs as needed
• Manage day-to-day office operations, supplies, and vendor relationships
• Coordinate office schedules, meetings, and company-wide events
• Serve as a point of contact for facilities, IT setup coordination, and workplace needs
• Help maintain a welcoming, organized, and efficient office environment
• Support leadership with ad hoc administrative and operational tasks as business needs fluctuate
• Maintain and manage the company’s LinkedIn page, ensuring content is current, professional, and aligned with company initiatives
• Post updates related to hiring, company announcements, team highlights, and workplace culture
• Support employer branding initiatives to help attract qualified candidates and strengthen the company’s professional presence
• Coordinate with marketing or leadership when appropriate to share company milestones, events, and recruitment updates

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 2–3 years of HR, administrative, or operations experience
• Strong organizational and administrative skills
• High attention to detail and accuracy
• Ability to handle confidential information with discretion
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to work with employees at all levels
• Proficiency in Microsoft Office and HRIS systems preferred
• Experience with HRIS or payroll systems (ADP, Gusto, etc.)
• Familiarity with California employment laws
• Interest in growing within the HR field

Compensation & Work Hours

• Salary range: $45,000 – $60,000 annually, depending on experience.
• Full time (40 hours per week)
• In-person position at our office in Long Beach, CA
• Remote work on Wednesdays

Benefits

• Health Insurance
• 401K Matching
• Paid time off (vacation, sick leave, and company holidays)
• Professional development and career growth opportunities
• Hands-on experience in a fast-growing beauty and e-commerce startup environment

Equal Opportunity Statement

Cocomint Inc. is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Brand Marketing Analyst role:

Lead insights generation and performance measurement across brand marketing initiatives. Serve as a key liaison between marketing, analytics, and executive stakeholders, driving optimization through data storytelling, robust experimentation, and cross-channel analysis.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Outstanding analytical skills, with strong academic background in Marketing Analytics, Economics, Business, or a related field.
• Proficiency in SQL and data visualization tools (e.g., Tableau, Looker); familiarity with statistical testing and modeling tools (e.g., Python, R) is a plus.
• Proven business acumen and results oriented mindset.
• Excellent communication and stakeholder management skills.
• Proven experience translating complex data into strategic insights that influence executive decision-making.

Minimum Qualifications:

• A BA/BS Degree is required
• 3+ years of experience in a strong analytical environment
• Proficiency in Tableau and Excel
• SQL and database knowledge
• Strong written and verbal communication

Preferred Qualifications:

• Background in brand lift studies (e.g., Meta, YouTube, or survey-based)
• Working knowledge of media mix modeling (MMM) or multi-touch attribution (MTA) frameworks.
• Industry experience in consumer-facing brands, such as fashion & beauty
• Statistical background
• Experience in omnichannel marketing environments, including paid media, influencer, PR, content, and organic social.
• Experience with coaching and mentorship for others

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base salary range is $75,000 to $90,000.

ERP Manager (Microsoft Dynamics 365 Business Central)

Location: Torrance, CA (Hybrid work environment)

Employment Type: Full-time

Salary Range: $90,000 – $110,000 annually (commensurate with experience)

Work Authorization: Must be authorized to work in the U.S. without sponsorship.

Position Overview

We are seeking an experienced ERP Manager to lead ERP implementation initiatives while also supporting presales activities and business development efforts. This role combines project management, functional leadership, client-facing presales support, and strategic system planning. The ERP Manager will work closely with executive leadership, sales teams, offshore engineering teams, and clients to design ERP solutions that align with operational and financial objectives. This role also requires occasional travel to client sites to support implementation activities, user testing, and training.

Key Responsibilities

1. Project Leadership & Delivery

· Lead full-cycle ERP implementation projects from discovery to go-live and post-launch support

· Develop and manage project plans, budgets, and resource allocations

· Manage risks, scope, and client expectations

· Ensure on-time and on-budget project delivery

· Coordinate with offshore engineering teams to optimize task allocation and maintain development quality

2. Presales & Solution Consulting

· Participate in client discovery meetings and requirements workshops

· Provide solution design support during proposal development

· Prepare high-level solution architecture and implementation approaches

· Estimate project scope, timelines, and resource requirements

· Support RFP/RFI responses and client presentations

· Partner with Sales to help close ERP-related opportunities

3. Business & Functional Leadership

· Translate business requirements into functional ERP configurations

· Advise clients on best practices in Finance, Sales, Purchasing, and Inventory processes

· Identify opportunities for automation and operational efficiency

· Align ERP capabilities with financial reporting and management needs

4. Team & Executive review Management

· Supervise internal ERP consultants and coordinate with external vendors

· Work with global/HQ teams on cross-border ERP initiatives

· Collaborate with offshore engineers to ensure efficient delivery and consistent implementation quality

· Mentor junior consultants and build internal ERP capabilities

· Communicate effectively with executive leadership and department heads

5. Governance & Continuous Improvement

· Support user acceptance testing (UAT) and implementation readiness

· Provide client training and guidance to ensure successful system adoption

· Travel to client sites when needed to assist with testing, training, and implementation support

· Establish ERP governance and documentation standards

· Monitor system performance and recommend enhancements

· Drive adoption of Microsoft ecosystem tools (Power Platform, reporting tools, etc.)

Required Qualifications

· 5+ years of ERP implementation experience

· 2+ years of project leadership or PM experience

· Experience participating in presales or solution consulting activities

· Strong experience with Microsoft Dynamics 365 Business Central preferred

· Solid understanding of Finance, Accounting, Sales, Purchasing, and Inventory processes

· Experience preparing project estimates and implementation plans

· Experience collaborating with offshore or distributed engineering teams

· Willingness to travel to client sites for testing support and user training when needed

· Excellent client-facing communication skills

· Business-level Japanese proficiency (日常会話レベル以上)

· Must be authorized to work in the U.S. without sponsorship

· Must be available for hybrid work

Preferred Qualifications

· Experience in IT services or ERP consulting firms

· Experience supporting Japanese subsidiaries in the U.S.

· Familiarity with Microsoft Power Platform

· PMP certification or equivalent

· Experience in manufacturing or distribution environments

Number of Openings

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a

trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.

Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, free weekly lunches, and pretty rad company parties.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Major Responsibilities

• Manage the Copywriting team’s daily operations, guiding the collection and completion of accurate technical and descriptive product copy
• Build, develop, and mentor a high-performing and reliable Copywriting team through strategic hiring, comprehensive training, and ongoing coaching and performance management.
• Ensure all product copy is complete, accurate, and standardized across categories in accordance with brand and content guidelines
• Create and maintain clear copywriting guidelines on garment construction, silhouettes, fabrications, key features, and labeling. Partner with Buying and Merch to use data-driven insights to strategically integrate SEO language into product descriptions
• Lead and manage the timely organization, categorization, and upload of product listings across all sites and departments, ensuring descriptions, images, site navigation, and specifications are correct and align with company standards
• Partner with Buying, Merchandising, and Studio teams to ensure seamless coordination of launch timelines
• Develop and manage a product upload calendar to support new site launches, platform updates, and product listing initiatives
• Seek ways to innovate, implement, and optimize processes to increase speed-to-site while maintaining accuracy and brand consistency through automation to improve scalability
• Leverage data and reporting insights to forecast, plan, and adjust product flow and resource allocation for optimal alignment with business goals
• Utilize data analytics and performance reporting to drive strategic decisions on product uploads for optimal impact that aligns with business objectives
• Drive the development, testing, prioritization, implementation, and evaluation of key product upload strategies and initiatives
• Cultivate and mentor a cohesive team that fosters innovation, data-driven decision-making, and continuous growth
• Foster strong communication and collaboration with senior leadership and cross-functional partners to align priorities and enhance workflows across departments

Required Competencies

• Extensive knowledge of related e-commerce upload software, tools, org charts, and best practices
• Deep understanding of fashion retail and e-commerce trends, with a forward-thinking approach to digital innovation
• Ability to collaborate with cross-functional teams to ensure accuracy, consistency, and optimized content for customer experience, SEO, and business performance
• Strong analytical skills with an ability to interpret data from various sources and apply it to their specific workflows
• Demonstrates initiative, attention to detail, and follow-through in daily tasks, priority projects, and initiatives
• Exceptional problem solver that can anticipate questions, independently assess solutions, and think critically and creatively
• Passionate about leadership and talent development, fostering growth through coaching and mentorship
• Hands-on leader who leads by example and is not afraid to roll up their sleeves when needed
• Experience managing and developing a team
• Ability to thrive in an environment where tasks, priorities, and projects change rapidly
• Flexible and agile, capable of pivoting strategies in response to industry changes
• Self-motivated and proactive, with excellent verbal, written, and analytical communication skills
• Strong time management skills, with the ability to prioritize tasks and projects effectively to meet tight deadlines and remain composed under pressure
• Experience with e-commerce copy and uploads standards and demands
• Knowledge of apparel silhouettes, construction, fits, and fabrics across the industry

Minimum Qualifications

• Bachelor’s degree or equivalent professional experience
• 3 - 5 years of project management and leadership experience
• 5+ years of management experience, including managing direct reports
• Deep expertise in copyediting, proofreading standards, and product data standards
• Professional experience within a fashion e-commerce environment
• Proficient in Gmail and Google Workspace ecosystem, Microsoft Excel, Word, PowerPoint, and online navigation

Preferred Qualifications

• 2 - 4 years of experience in technical writing
• 2 - 4 years of operations experience
• Experience in multi-brand e-commerce retail environments
• Strong understanding of REVOLVE and FWRD customers, with the ability to ensure all content aligns with each brand’s identity and audience expectations

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $80,000 to $100,000 per year.

Job Title: Senior Facility Planning & Capital Asset Analyst

Pay: Competitive Market Rate

Job Type: long term consultant (W2 contract w/ benefits)

Location: Onsite - Long Beach, CA

The CSI Companies are seeking a Senior Facility Planning & Capital Asset Analyst to support long-term capital planning, facility space management, and infrastructure improvements for a large healthcare campus. This role will collaborate with hospital services, leadership teams, and planning groups to evaluate facility needs, analyze data, and develop strategic plans that guide capital improvements and operational efficiency over the next 10 years.

The ideal candidate will have strong data analysis, project planning, and reporting skills, along with experience supporting facility planning, capital asset management, or healthcare infrastructure projects.

Key Responsibilities

• Attend weekly Capital Asset Management (CAM) meetings and collaborate with hospital service working groups to support facility planning initiatives.
• Conduct research using internal databases and planning systems to analyze space utilization, patient projections, and facility capacity needs.
• Develop formal reports and analytical summaries assessing the current state of hospital space, infrastructure, and operational support.
• Translate facility and space requirements into multi-year project plans, outlining capital projects and improvements needed over a 10-year planning horizon.
• Review existing Master Facility Plans and identify areas requiring updates based on operational changes or infrastructure assessments.
• Provide timely responses to requests for information (RFIs), calls, and email inquiries related to facility planning and capital projects.
• Assist with space management surveys and site assessments to document the function, ownership, and use of spaces across the campus.
• Support the planning and coordination of space relocations and departmental moves associated with renovations, construction, or operational needs.
• Develop visualization materials, briefs, and presentations for leadership, stakeholders, and external audiences.
• Participate in planning sessions to scope future infrastructure projects and identify areas requiring specialized technical expertise.
• Ensure planning recommendations align with federal regulations, facility standards, and compliance requirements.
• Assist in developing architectural and engineering planning documentation for campus facilities, including utilities and infrastructure systems.
• Contribute to pre-SCIP design planning efforts, including project impact assessments, space gap analysis, and infrastructure evaluations.
• Support the development of movement mitigation strategies to minimize disruptions to medical center operations during construction or renovation projects.
• Assist with cost estimation and budget forecasting for planned capital projects based on pre-design investigations and planning results.
• Participate in Facility Master Planning coordination meetings, providing analysis and recommendations for future capital investments.
• Identify, evaluate, and recommend solutions for complex infrastructure and facility planning challenges affecting campus operations.
• Support planning for improvements including building renovations, interior upgrades, utility systems, water distribution, drainage systems, roads, and campus infrastructure.

Qualifications & Experience

• Bachelor’s degree required (Architecture, Engineering, Data Analytics, Healthcare Administration, Urban Planning, or related field preferred).
• 2+ years of experience in data analytics, facility planning, healthcare planning, or related analytical roles.
• 1+ year of project planning or project management experience supporting infrastructure or facility initiatives.
• Knowledge of data analysis tools and methodologies, including data mining, database management, statistical analysis, and reporting.
• Experience working with data tools such as SQL, R, SAS, or similar analytical platforms is preferred.
• Familiarity with healthcare facility operations and Patient-Centered Care culture is highly desirable.
• Experience supporting master planning or strategic planning efforts within healthcare or commercial environments.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) required.
• Exposure to AutoCAD, Revit, or Microsoft Project is a plus.

About CSI Companies

CSI Companies is a national workforce solutions firm that delivers strategic staffing and consulting services across technology, healthcare, financial services, and professional services industries. We partner with leading organizations, including global consulting firms, to connect top talent with impactful career opportunities.

Benefits Offered:

• Weekly pay
• Medical, dental, and vision coverage
• Voluntary Life and AD&D coverage
• Paid Training
• Opportunity for advancement upon performance and availability

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Senior Data Science Analyst role:

Use a diverse skill sets across math and computer science, dedicated to solving complex and analytically challenging problems here at Revolve.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Partner closely with business leaders in Marketing, Product, Operations, Buying team to plan out valuable data science projects
• Conduct complex analysis and build models to uncover key learning form data, leading to appropriate strategy recommendations.
• Work closely with the DBA to improve BI’s infrastructure, architect the reporting system, and invest in time for technical proof of concept.
• Work closely with the business intelligence and tech team to define, automate and validate the extraction of new metrics from various data sources for use in future analysis
• Work alongside business stakeholders to apply our findings and models in website personalization, product recommendations, marketing optimization, to fraud detection, demand forecast, CLV prediction.

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Outstanding analytical skills, with strong academic background in statistics, math, science or technology.
• High comfort level with programming, ability to learn and adopt new technology with short turn-around time.
• Knowledge of quantitative methods in statistics and machine learning
• Intense intellectual curiosity – strong desire to always be learning
• Proven business acumen and results oriented.
• Ability to demonstrate logical thinking and problem solving skills
• Strong attention to detail

Minimum Qualifications:

• Master Degree is required
• 3+ years of DS and ML experience in a strong analytical environment.
• Proficient in Python, NumPy and other packages
• Familiar with statistical and ML methodology: causal inference, logistic regression, tree-based models, clustering, model validation and interpretations.
• Experience with AB Testing and pseudo-A/B test setup and evaluations
• Advanced SQL experience, query optimization, data extract
• Ability to build, validate, and productionize models

Preferred Qualifications:

• Strong business acumen
• Experience in deploying end to end Machine Learning models
• 5+ years of DS and ML experience preferred
• Advanced SQL and Python, with query and coding optimization experience
• Experience with E-commerce marketing and product analytics is a plus

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

A reasonable estimate of the current base salary range is $120,000 to $150,000 per year.

Director of Customer Service & Call Center Operations

The Director of Customer Service & Call Center Operations is a senior leader responsible for building and leading a high-performing, culturally competent contact center serving a predominantly Asian senior Medicare population within a fully delegated, full-risk PCP IPA / MSO environment.

This role oversees patient, provider, and broker service experience while driving operational excellence, team development, and value-based care outcomes.

Key Responsibilities

Patient & Partner Experience Leadership

• Champion a patient-first, culturally aligned service model for Asian elderly patients and caregivers
• Ensure high standards for empathy, clarity, first-call resolution, and timely access to care
• Oversee service delivery for patients, PCP practices, specialists, and broker partners
• Translate feedback and complaints into measurable service improvements

People Leadership & Culture

• Lead, coach, and develop managers and frontline customer service teams
• Foster a respectful, accountable, and service-driven culture
• Oversee onboarding and training focused on Medicare Advantage, cultural sensitivity, and service excellence

Operations & Performance Management

• Oversee daily contact center operations (phone, digital, portal)
• Manage KPIs including CSAT, NPS, FCR, ASA, abandonment rate, and quality scores
• Optimize staffing, workforce planning, and seasonal readiness (AEP/OEP)
• Use data and dashboards to drive continuous improvement

Value-Based Care & Clinical Partnership

• Align contact center workflows with care gap closure, AWVs, preventive screenings, and post-discharge outreach
• Partner with Clinical, Quality, and Care Management teams to improve outcomes and member retention

Compliance & Systems

• Ensure compliance with HIPAA, CMS, and Medicare Advantage regulations
• Partner with IT to optimize telephony, CRM, and contact center technologies

Qualifications

Required:

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred
• 7+ years of healthcare customer service or call center leadership experience
• Experience in Medicare Advantage, managed care, IPA/MSO, ACO, or value-based care environments
• Proven success leading large frontline service teams
• Bilingual in English and at least one Asian language (e.g., Korean, Chinese, Vietnamese, or Tagalog) – Required
• Strong understanding of culturally competent service for senior populations

Preferred:

• Experience serving Asian or immigrant senior populations
• Familiarity with EMR, CRM, and workforce management systems
• Lean, Six Sigma, or Service Excellence training

Success Measures

• Improved patient, provider, and broker satisfaction
• Reduced escalations and complaints
• Improved access metrics and first-contact resolution
• Strong employee engagement and retention

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!

The ideal Nordstrom Rack team member enjoys working in a fast-paced, high-energy environment. You'll make the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for.

We have multiple roles available in Sales , Cashier, Stock and/or Fulfillment departments. You can apply here and discuss which role you're most interested in, during the interview process.

A day in the life for Sales and Cashier:

• Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor

• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

• Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed

• Work with the team to ensure the sale's floor stays \"runway ready\" through re-merchandising and straightening throughout the day

• Assist customers with a variety of transactions through a seamless and friendly experience

• Demonstrate expertise in all technologies used in the store environment

• Defuse customer situations and provide resolutions in a timely and effective manner

A day in a Life for Stock Support and Fulfillment:

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments

• Fulfill customer orders in a timely manner following quality standards

• Prepare and ship customer's orders following quality, packing and shipping standards

• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes

• Assist in maintaining clean and organized selling floors and stockrooms

• Provide general support to the store, e.g. set up special events , organize backroom, markdowns, and relocate store fixtures

You own this if you have

• Clear, effective communication with strong interpersonal skills

• Accountability, initiative and a high level of ownership

• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment

• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds ( STOCK SUPPORT OR FULFILLMENT ROLE )

• The ability to work a flexible schedule based on business needs

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

The pay range per hour is $25.00 - $42.50. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Target.

All About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

All About Service & Engagement

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:

• Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
• Guest engagement; problem solving and resolution
• Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
• Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
• Quickly respond to any concerns with a guests shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
• Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).
• Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.
• Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we're happy they chose to shop at Target.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Address all store emergency and compliance needs.
• All other duties based on business needs.

What We Are Looking For

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• Climb up and down ladders as needed
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.