Information Technology People Jobs in Blackhawk, CA
129 positions found
Technical Sales Account Manager (AI / Technology Accounts)
Experience: 5–10+ years
Industry: AI / Cloud / Enterprise Technology
About the Role
We are looking for a Technical Sales Account Manager with strong experience working with leading AI and technology-driven organizations such as Google, Slalom, Mphasis, Glean.AI or similar firms.
This role is ideal for someone who can blend technical expertise with strategic account management, helping grow and expand existing client relationships while identifying new opportunities within key accounts.
Key Responsibilities
Account Mining & Growth
Identify and develop opportunities within existing accounts
Drive revenue growth through upselling and cross-selling AI/technology solutions
Build long-term strategic account plans
Client Relationship Management
Establish and nurture relationships with key stakeholders and decision-makers
Act as a trusted advisor to clients by understanding their business and technical needs
Technical Sales Engagement
Work closely with engineering and product teams to deliver tailored solutions
Translate complex technical concepts (AI/ML, cloud, data platforms) into business value
Support solutioning, proposals, and client presentations
Collaboration
Partner with internal teams (delivery, pre-sales, product) to ensure successful execution
Coordinate across cross-functional teams to drive customer success
Required Qualifications
5+ years of experience in technical sales, account management, or client partner roles
Proven experience working with AI/ML, cloud, or data-driven solutions
Background with companies such as Google, Slalom, Infosys, Accenture, or similar consulting/tech firms
Strong understanding of:
AI/ML concepts
Cloud platforms (GCP, AWS, Azure)
Enterprise software solutions
Key Skills
Strong account mining and expansion skills
Excellent communication and stakeholder management
Ability to bridge business and technical conversations
Strategic thinking with a growth mindset
Highly client-focused and relationship-driven
Preferred Qualifications
Experience selling or supporting AI-driven solutions or platforms
Prior experience managing enterprise or Fortune 500 accounts
Technical background (Engineering, Computer Science, or related field)
What We’re Looking For
A technical-savvy sales professional who can engage deeply with engineering and business teams
Someone who thrives on building relationships and growing accounts
A proactive individual who can identify opportunities and drive them to closure
Work Location: Pleasanton, CA 94588
Assignment Duration: 10 months
Work Arrangement: Onsite
Position Summary:
Manages/directs the activities and people associated with small to large scale projects with a focus on any or several non-IT business applications and disciplines. Manage/direct all facets of single or multiple, multidimensional, mission-critical projects through the Full Project Life Cycle.
Key Responsibilities:
* Collaborate/work with project sponsors, business units and users to identify project scope and focus, develop or monitor project initiatives, implement project requirements/plans/processes/tools, assign/guide/monitor project staff, and assure project success.
* Deliver quality project solutions to business problems or issues within defined budgets and/or timelines.
* Provide expert project guidance/support proactively through project completion.
* Provide tracking, reporting, and presentation to management and users.
* Manages the development and implementation process of company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products.
* Estimates project levels of effort and resource requirements by using standard estimating techniques and tools, and by working with appropriate staff to understand scope of effort.
* Prepares project plans, schedules and budgets by using project management tools such as Microsoft Project and by working with appropriate staff to understand tasks necessary to complete project.
* Directs project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.
* Assures project quality by using standard development methodologies
* Communicates project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.
* Resolves project issues by working with team members, project customers, and others as appropriate.
* Consults with internal project groups by sharing project management knowledge and assisting or mentoring more junior project leaders in project management processes and techniques.
Qualification & Experience:
* 7+ years experience
* Bachelor's degree plus 7 years of related work experience with a good understanding of specified functional area
* Working technical knowledge and application of concepts, practices and procedures.
* General understanding of business unit/group function.
* Will perform this job in a quality system environment.
* Failure to adequately perform tasks can result in noncompliance with governmental regulations.
* Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
* Exercises judgment within defined procedures and practices to determine appropriate action.
* Has a broad knowledge of technical alternatives and an understanding of their impact on the systems environment.
Additional Notes
Design, communicate, and implement an operational plan for completing a project; monitor progress and performance against the project plan; resolve operational problems, minimize delays. Identify, develop, and gather necessary resources to complete the project.
Prepare designs and work specifications; develop schedules, budgets and forecasts; select materials, equipment, project staff, and contractors. Estimate costs, resources, and time required to complete.
Monitor activities, allocate resources, and assign tasks to ensure targets are met. Liaise with other areas in the organization to secure specialized resources and contributions for the project.
Conduct project meetings and prepare reports to communicate the status of the project within and beyond the project team.
Coach and mentor project staff and assist them to solve problems. PMP preferred. Experience within regulated industry required. Med device preferred.
Relocation at own expense okay but prefer local if possible
QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.
Our clients expect senior-level partnership, technical fluency, and strategic account leadership.
The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.
This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.
The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.
Responsibilities:
Account Ownership & Revenue Growth
- Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
- Drive structured and strategic upsell and cross-sell initiatives within existing customers.
- Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
- Close meaningful expansion deals, including engagements of $150K+.
- Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
- Partner with delivery leadership to align technical execution with commercial growth objectives.
Executive Relationship Management
- Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
- Conduct regular in-person customer visits within assigned territory.
- Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
- Serve as the executive escalation point for complex delivery or client challenges.
Strategic Account Planning & Execution
- Develop and maintain comprehensive strategic account plans for each assigned customer.
- Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
- Track progress against defined revenue and relationship goals.
- Execute consistently against a structured path toward growth.
- Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
- Organization, planning rigor, and follow-through are critical success factors in this role.
Technical & AI Fluency
- Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
- Proactively stay current on AI tools, automation advancements, and testing innovations.
- Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
- Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.
Technical & Delivery Alignment
- Collaborate closely with QA Managers, Engineering teams, and project leaders.
- Translate technical delivery insights into executive-level business value discussions.
- Proactively identify risks and implement mitigation strategies.
- Ensure seamless integration of QASource services into client engineering environments.
- Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.
Required Qualifications:
- 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
- Proven ownership of multi-million-dollar revenue targets.
- Demonstrated success closing $150K+ expansion or new deals.
- Documented track record of expansion within a focused portfolio of strategic accounts.
- Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
- Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
- Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
- Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
- Prior experience engaging with engineering, QA, or product teams in a software delivery context.
- Strong executive presentation skills and ability to conduct in-person QBRs.
- Demonstrated ability to creatively mine and expand accounts.
- High level of organization and structured account planning discipline.
- Stable career progression.
Preferred Qualifications:
- Background in QA, software development, DevOps, or technical services environments.
- Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
- Experience operating within a territory-defined account ownership model.
- Experience in professional services or distributed delivery environments.
- MBA or advanced technical degree (preferred but not required).
Core Competencies:
- Executive presence and professionalism.
- Revenue accountability.
- Strategic account planning and disciplined execution.
- Technical credibility within software engineering environments.
- AI awareness and forward-thinking mindset.
- Consultative, value-based communication.
- Risk identification and mitigation.
- Proactive, structured account leadership.
Why Join QASource:
- Manage a focused portfolio of high-value enterprise technology clients.
- Drive measurable revenue expansion through strategic value creation.
- Partner directly with engineering and executive leadership teams.
- Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.
Salary Range:
- $110,000 - $120,000 per annum (30% Variable).
Perks:
- Health, vision, and dental benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Wellness programs and professional development opportunities.
QASource is a leading provider of outsourced software quality engineering services, specializing in scalable and customizable QA solutions for clients worldwide. With over 24 years of experience across diverse industries, we combine advanced AI technologies with traditional testing methodologies to enhance software quality, efficiency, and innovation. Our dedicated engineers integrate seamlessly into client workflows, providing tailored solutions that align with specific project needs. We prioritize continuous improvement, effective communication, and a culture of respect and inclusion, ensuring top-notch service to our valued clients.
We are seeking a high-performing Sales Executive to lead new client acquisition across mid-
market and enterprise software companies. This is a quota-carrying role focused on
identifying and closing new logo opportunities within engineering organizations that build
and maintain complex software applications.
This role benefits from QASource’s strong marketing engine that consistently delivers
inbound and nurtured leads. You’ll be responsible for engaging and progressing these
opportunities as well as generating your own pipeline through outbound efforts.
Responsibilities:
- Identify, qualify, and close new logo opportunities within software product companies, with a focus on engineering and QA leadership.
- Engage both inbound leads generated by marketing and self-sourced opportunities through targeted outreach.
- Understand common QA challenges (e.g., test coverage, scalability, automation limits, technical debt) and map them to QASource’s service offerings.
- Conduct discovery, coordinate with technical pre-sales for solution design, and drive deals through the full sales cycle.
Required Qualifications:
- 3–7 years of quota-carrying experience in B2B sales, preferably in IT services or consulting.
- Track record of closing new logo deals in a multi-stakeholder sales cycle.
- Strong understanding of the software development lifecycle and QA processes (Agile, DevOps, CI/CD).
- Understanding of AI/LLM use cases in software lifecycle.
- Proven ability to align technical services with business outcomes.
- Comfortable engaging with technical and executive decision-makers.
- Familiarity with sales tools (HubSpot, LinkedIn Sales Navigator, etc.).
Preferred Qualifications:
- Specific knowledge of software QA services—including manual testing, test automation, API testing, and performance/security testing—is a strong plus.
- Prior experience working with or selling to software engineering or product teams.
- Industry familiarity in SaaS, health tech, fintech, or eCommerce.
Salary Range:
- $95,000 - $120,000 per annum (+Variable).
Perks:
- Health, vision, and dental benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Wellness programs and professional development opportunities.
Location: You must reside in California and be able to travel up to 80% of the time. This position requires traveling to customer sites or attending offsite events, as agreed upon with your manager.
Who will you be working with?
At Wabtec Bus Solutions, we draw strength from our differences while we revolutionize the way the world moves for future generations. And you can too! Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first – exemplified by our mission: “Unlock our customers’ potential by delivering innovative and lasting transportation solutions. Sound like a team you would like to be part of? Come build your career with Wabtec Bus Solutions.
How will you make a difference?
Wabtec is seeking a qualified Sales/Service Representative to join our team Sales Department. The ideal candidate will meet or exceed customer needs while fulfilling the sales goals of Wabtec Bus Solutions within a multi-state regional area. Responsible for sales/service activities and service calls for end users within region and OEM Support and Account management.
What will your typical day look like?
- Applicant will be responsible for maintaining and servicing several OEM in the region including training and account management.
- Responsible to promote, sell, and secure new business while maintaining and managing existing accounts.
- Develop new business opportunities with customers served while ensuring Wabtec Bus Solutions products specifications are written in current and future orders for bid.
- Provide accurate sales forecast and market data to Regional and National Manager.
- Position may require up to 80% travel to customer, sister companies, Trade shows and to Vapor (Chicago) and Ricon (San Fernando).
- Demonstrated competency in managing contracts and OEM customers.
- Must be self-motivated and able to manage a home office as well as be an effective time and territory manager.
- Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.
- 3 years of relevant sales experience in the Bus Transit Sector, or equivalent, including project and account management
- High school diploma/equivalent required, college degree preferred
- Experience using a CRM preferred
- Strong Microsoft Office applications skills
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Additional Information
Our job titles may span more than one career level. The salary rate for this role is currently $6 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at . Other benefit offerings for this role may include annual bonus, if eligible.
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following: Assures New and PreOwned Vehicles are in Inventory properly to create a Repair Order and start Recon process with the technicians in ReconTrac.
This can include putting the keys in the Keytrak system.
Works with PreOwned Managers and technician to identify required items needed to pass specific PreOwned Inspections.
Advises PreOwned Managers on necessary and recommended services.
Computes cost of replacement parts and labor to pass Hendrick and/or Factory Inspection checklists.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate in ReconTrac to submit for approval from PreOwned/Service Managers.
Works with the Vendors for Detail and Interior Exterior Reconditioning to ensure timely and quality workmanship and processes Purchase Orders for Invoices on the Repair Order for each Sublet Repair Item as soon as the work has been completed on the vehicle.
Assists the Sales Team to get the vehicles to the front line for retail sale as quickly and efficiently as possible.
Meets dealership’s standards for repair and order production.
Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands: Duties are generally performed in the service area.
Work includes inspection of customer vehicles and frequent movement around the Service Department and among service technicians.
Frequently interacts with service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
The Internal Service Advisor Position has a Pay Scale consisting of the following elements and ranges.
Wages include Base Hourly Compensation of between $20.00 and $23.00.
The position also may also pay a production bonus based on individual performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following: Assures New and PreOwned Vehicles are in Inventory properly to create a Repair Order and start Recon process with the technicians in ReconTrac.
This can include putting the keys in the Keytrak system.
Works with PreOwned Managers and technician to identify required items needed to pass specific PreOwned Inspections.
Advises PreOwned Managers on necessary and recommended services.
Computes cost of replacement parts and labor to pass Hendrick and/or Factory Inspection checklists.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate in ReconTrac to submit for approval from PreOwned/Service Managers.
Works with the Vendors for Detail and Interior Exterior Reconditioning to ensure timely and quality workmanship and processes Purchase Orders for Invoices on the Repair Order for each Sublet Repair Item as soon as the work has been completed on the vehicle.
Assists the Sales Team to get the vehicles to the front line for retail sale as quickly and efficiently as possible.
Meets dealership’s standards for repair and order production.
Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills: Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands: Duties are generally performed in the service area.
Work includes inspection of customer vehicles and frequent movement around the Service Department and among service technicians.
Frequently interacts with service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability: Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.
The Internal Service Advisor Position has a Pay Scale consisting of the following elements and ranges.
Wages include Base Hourly Compensation of between $20.00 and $23.00.
The position also may also pay a production bonus based on individual performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice Hendrick is an Equal Opportunity employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit .
Work Location: Pleasanton, CA 94588
Assignment Duration: 6 months
Work Arrangement: Onsite
The Investigator Sponsored Studies Associate I is an important contributor to our team. In this role, you will provide Investigator Sponsored Study (ISS) support including entering, reviewing, verifying, and organizing incoming/outgoing documentation using web-based software.
This person identifies potential issues that could affect the quality of documentation and processes and recommends appropriate solutions.
This person will also take initiative and assume responsibility to help improve the efficiency and quality of the ISS process, reach out to customers for clarification on missing data, and ensure that the quality of services meets internal and external procedural requirements.
When appropriate, you will also give guidance to functional partners in determining solutions to ISS process issues and/or problems. You can expect to be cross trained on all ISS processes supported by Medical Device Medical Affairs.
What You'll Work On
- Processing incoming forms accurately and according to departmental processes. This includes the accurate and timely entry of forms into a database, the quality review and verification of forms already entered, the identification and correction of errors and the organization of clinical documentation (forms, correspondence and other supporting clinical documentation).
- Analyzing problems, characterize issues and determine appropriate solutions.
- Providing administrative support for ISS as requested. This could include generating mail merges, faxing, copying, filing, mailings, etc.
- Resolving and/or facilitating resolution of problems including identifying causes of problems to prevent reoccurrence of problems.
- Supporting Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complying with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Required Qualifications
- Clinical Data Coordinator experience or experience in a comparable or closely related clinical research environment, including direct familiarity with data management processes.
- Strong skills with MS Office applications, specifically Excel, Word, and PowerPoint are required.
- Advanced organizational skills, attentiveness to detail, ability to work under limited supervision, and ability to handle multiple projects simultaneously.
- Ability to understand and comply with applicable U.S. Food and Drug Administration (FDA) regulations and Company operating procedures, processes, policies and rules is essential.
- Must have comprehensive interpersonal skills, including the ability to listen, resolve relatively complex problems, and deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with field clinical engineers and study coordinators.
- Must be able to use discretion and handle sensitive/confidential information appropriately.
- Occasional overtime is a requirement of this position.
Preferred Qualifications
- Bachelor's degree (preferred) or an equivalent combination of education and work experience required.
- Experience with FDA, Good Manufacturing Practices (GMP), and Good Clinical Practices (GCP) regulations as they apply to Clinical Data Management and to the clinical trial process.
- Experience using Concur for payments is preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
Spotlight Call notes
- Reason role is open: Need for additional resources supporting four business units
- Projects supported: Full lifecycle of Investigator Sponsored Studies (ISS), including review, contracting, milestone payments, and closure
- Typical day includes: task assessment and prioritization, downloading submissions, distributing materials, scheduling team reviews, preparing agendas/minutes, updating Excel reports, contract template edits, milestone payment formulation and processing
- Success in first 90 days: Demonstrated teamwork, system understanding (I-Envision, Concur, ContractHub, Onit, OCR), functional Excel capability, and ability to streamline processes
- Past interview challenges: Candidates confusing role with clinical study manager; some candidates overqualified and unwilling to perform admin tasks; misunderstanding of ISS from company perspective
ERP/SaaS Oracle/Coupa testing.
Pleasanton, CA ( 5 days of work from the office in a week). WFO is non-negotiable.
ONLY LOCAL Candidate—Pleasanton, CA.
Job Description
- Strong experience in manual testing and test case design with experience in
- Experience testing enterprise or SaaS-based applications including ( ERP/SaaS/ Oracle/ Coupa Applications)
- Solid understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
- Hands-on experience with defect tracking and test management tools (e.g., JIRA, ALM, or similar)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work effectively in cross-functional, fast-paced environments
Thanks & Regards
Pragya Anand
*** LOCAL CANDIDATES ONLY
*Hybrid position for duration of assignment.
May be required on-site at San Ramon, Dublin or Oakland HQ, when needed, but infrequently.
Submit candidates local to work location/Bay Area as will need to pick up laptop at office for set up.
* TOP FOUR THINGS LOOKING FOR IN CANDIDATE: 1) Client experience desirable but not absolutely necessary 2) Good attitude, nimble 3) Proficient in PowerBI, Paginated reports, PowerApp, PowerPoint, and excel skills (Microsoft office suite, Sharepoint, Excel, Teams, Powerpoint, Word) 4) Have a general understanding of governance and change control functions Supports the monthly governance cycle / process for the Electric & Gas Operations portfolio including data analysis and reporting, facilitation of meetings and exchanges with Finance partners, and presentation of the final assessment data to executive leadership.
Drives annual budget adherence for portfolio programs by administering the financial change request process and ensuring change requests are submitted, reviewed, and revised in a timely manner.
Reviews risks (overspend) and opportunities (underspend) and evaluates probability to advise on overall impacts to the portfolio financial assessment (end of year forecast).
Works with Business operations Investment Planning, Line of Business Portfolio Managers, and Programs to administer a financial offset / trigger / lever process to deprioritize lowest priority spending and support a dynamic but balanced budget.
Applies subject matter expertise to wide-ranging change control processes and challenges.
Develops recommendations regarding new or better reports or tools based on assessment of stakeholder needs, trends, strategic direction, and organizational priorities.
May lead special initiatives around portfolio management and change controls.
May assist with some IT related enhancement discussions.
Collaborates with cross-functional team members on most effective field rollout of process, tool and/or reporting changes.
Monitors, prepares regular reports, and presents status to senior management.
Organizes, schedules, and leads cross functional stakeholder meetings to review analysis financials/budgets.
Discusses and recommends solutions.
Performs tasks or supports activities required for the portfolio change control function Qualifications Minimum: Bachelors Degree in Business, technical field or equivalent related experience 5 years of total related experience such as integrated or strategic portfolio/work planning in an utility or related field.
Desired: Demonstrated excellent written and verbal communication skills.
Demonstrated Proficiency in PowerBI, Microsoft SharePoint, Microsoft Teams, Word, PowerPoint and Microsoft Excel and associated analytic tools such as Pivot Tables, charts, slicers, etc.
Demonstrated experience working with large tabular data sets, diverse data sources, and /or data models.
Advanced data analysis skills, knowledgeable in collecting data, organizing, synthesizing, reporting, recognizing trending and anomalies, drawing conclusions, and developing recommendations.
Knowledge in project/work scheduling concepts, methods, and practices.
Knowledge of budgeting processes and methods.
Large team experience and effective collaboration skills among multiple groups.
Influence and negotiation to gain agreement from various stakeholders.
Advanced technical skills using systems and applications such as SAP Work Management, SAP Business Warehouse (BW), Excel, and PowerPoint to develop reports, analysis, and deliver presentations.