Information Technology Jobs in York
1,703 positions found — Page 8
Qualifications:
• At least 5+ years of executive administrative experience preferably in a corporate setting (supporting C-suite level)
• Demonstrated ability to use judgment, discretion, and maintain confidentiality on sensitive issues.
• Strong experience in scheduling and managing a complex, demanding, and constantly changing schedule
• Excellent verbal and written communications.
• Highly organized and detail oriented.
• Demonstrated ability to manage complex tasks and prioritize competing demands in order to meet deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Co-Pilot).
• Proficiency with Microsoft Teams, Zoom, and other virtual platforms.
• A strategic thinker who is adept at multi-tasking in a fast-paced environment, able to plan, prioritize, and organize individual and group activities and processes.
• Outgoing, straightforward, and creative.
• Able to work independently and take initiative.
• An adaptable, flexible problem-solver.
* Degree required (flexible on field of study)
* Experience with Concur preferred
Location: New York, NY 10022
Duration: 3 months
Shift/Time Zone: Monday to Friday from 8am-2pm and Saturdays from 8am-4pm
Description:
- The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
- Ability to provide quality, error free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- *Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.*
Required Education:
- High school diploma or equivalent REQUIRED
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred (Required in California, Nevada, and Washington).
Work Experience:
- Minimum of 6 months experience REQUIRED. One(+) years phlebotomy experience preferred.
- Customer service in a retail or service environment preferred.
- Keyboard/data entry experience a must.
Location:-New York NY 10128
Duration:- 2 months
This position hours are from 730am-630pm ... covering 12 offices in Manhattan. The candidate needs to be flexible with the schedule. Every other Saturday from 8-1230
Description:
- The Patient Services Representative III Floater PSR III represents the face of our company to patients who come in, both as part of their health routine or for insights into lifedefining health decisions.
- The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- oThe PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Successful applicants may be assigned to a doctors office, a patient service center or as business needs dictate.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info initials including patient signature postvenipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
- Ability to provide quality, error free work in a fastpaced environment.
- Ability to work independently with minimal onsite supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Flexible and available based on staffing needs, which includes weekends, holidays, oncall and overtime.
- Committed to all Policies Procedures including Company dress code, Employee Health Safety, and Everyday Excellence Guiding Principles.
- Must be able to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, valid driver license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service CenterInOffice Phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a highvolume setting.
- Must demonstrate Superior Customer Focus ability to communicate openly and transparently with peers, supervisors and patients ability to accelerate and embrace change and knowledge of our business. Training locations may vary based on trainer availability.
Required Education:
- High school diploma or equivalent.
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Work Experience:
- 1. Five years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
2. Minimum 3 years in a PSC/IOP environment preferred.
3. Customer service in a retail or service environment preferred.
4. Keyboard/data entry experience.
Location: New York NY 10024
Duration: 5 month
This role is part time
Shift/Time Zone:Monday to Friday 12pm-4pm and Every Saturday from 8am-12pm
Description:
- The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
*Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.*
Required Education:
High school diploma or equivalent REQUIRED
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred (Required in California, Nevada, and Washington).
Work Experience:
Minimum of 6 months experience REQUIRED. One(+) years phlebotomy experience preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience a must.
Duration: 6 months
Location: New York, NY
Job Description
The client's Office of Corporate Engagement coordinates the global philanthropic efforts of The GS Group including strategic partnerships, charitable giving, and employee community engagement. The Office of Corporate Engagement comprises the GS Foundation (GSF), 10,000 Women, 10,000 Small Businesses, Community TeamWorks (CTW), The client Gives, and other philanthropic and service-oriented endeavors.
The Program Manager is a full-time, temporary position. The selected candidate will manage the CTW program and other employee engagement activities, including pro bono initiatives for nonprofit organizations and small businesses.
CTW is a global employee community engagement program that allows the people of the firm to participate in team-based volunteer projects with nonprofit organizations. Since 1997, CTW has offered opportunities worldwide for employees to contribute their ideas and expertise to drive tangible progress in communities. GS had over 26,000 volunteers last year complete 1,800 projects with 900 nonprofit partners.
Key Responsibilities
The selected candidate will:
- Oversee a portfolio of over two hundred CTW volunteer projects in order to ensure the success of program, the internal stakeholder experience, and GS partnerships with community organizations. Responsibilities include project planning and project application review; managing project information on the program's internal web site; serving as main point of contact for nonprofits and internal stakeholders; grants processing; program administration and reporting; and planning, coordinating and overseeing transportation
- Work in partnership with various internal departments to coordinate on-going logistical planning (events, marketing campaign, marketing material distribution, and t-shirt fulfillment; drafting communications and training materials)
- Assist with end of CTW season program evaluation, including data collection and analysis
- Provide project management support for key elements of various pro bono initiatives, including nonprofit application review, drafting presentations and other program related materials, and project logistics
Skills
- 3+ years of demonstrated experience in volunteer management, client services, events management, operations or Corporate Social Responsibility
- Strong interest in corporate philanthropy and community engagement
- Proactive and collaborative team player skilled at managing multiple projects and people
- Able to take initiative and drive work with moderate supervision
- Critical thinker with sound judgment and proven problem solving ability
- Strong written and verbal communication skills
- Rigorous attention to detail
- Excellent interpersonal skills in person, on phone, by email and voicemail
- Ability to work early mornings, evenings and occasional weekends as projects require
- Proficiency with PowerPoint, Excel and Word for presentations and data analysis
- Highest degree of integrity, professionalism, diplomacy and discretion
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
To Live and Lead Safety
* Takes responsibility for employee safety and wellness by deploying the ATS safety program and ensuring effective completion of safety training, observations, and incident investigations.
* Implements and actively supports all Beyond Zero initiatives
* Enables the growth of a customer safety culture by a fostering a safety partnership and sharing best practices
To Inspire and Provide Clarity on Vision and Strategy
* Motivates employees by communicating a clear vision that enables all employees to understand the rationale for, and the benefit of, both site-level and company-wide objectives
* Acts as an effective change agent, leading the implementation of strategic initiatives through positive team communications, appropriate action planning, and successful implementation activities
* Understands and appropriately articulates both ATS and customer strategies, providing the team with line of sight between team responsibilities and strategic outcomes
To Own Our ATS Culture
* Builds positive relationships with ATS employees, customers, and peers through open communication and role-modeling the ATS leadership core competencies of honesty and respect
* Sets a positive, influential standard for others and creates a constructive climate for their team
* Influences with transparency and use participative methods to ensure that decisions are understood and accepted
* Establishes a positive work environment through managing and personalizing onboarding; engaging in ongoing one-on-one communications; and recognizing individual contributions and achievements on a timely basis
* Adheres to policies and procedures and ensures that staff understands the rationale behind policies and processes
To Support Our Employees' Learning and Growth
* Leads and builds team capabilities by working with individuals on performance improvement, career planning, training, and skills development.
* Develops, communicates, and executes a Skills Matrix and Technician Training Plan
* Builds and maintains a succession plan for key positions (i.e., Supervisors, Supply Chain, P/S, RE)
To Ensure and Drive our Business Results
* Leads and ensures the Operating System is understood, reinforced, and embedded
* Develops and executes a site-specific maintenance plan per ATS standards
* Manages financial performance of the site (revenue, expenses, and profit) to achieve set objectives
* Develops and maintains effective relationships with all ATS business units, fully utilizing their services and ensuring cross-functional alignment
* Collaborates with and builds customer relationships to ensure priority alignment and proactively anticipates customer needs as the primary on site contact
* Ensures alignment of customer expectations and ATS site goals through management of site-specific contracts
* Communicates with the customer through daily, weekly, and monthly meetings and conducts a regular review of the performance metrics with the customer
* Drives a continuous improvement methodology and promotes cost savings
* Analyzes and reports on key performance indicators, completing root cause analyses and developing and executing action items while removing barriers and addressing issues
* Collaborates with sales and operations leadership to increase the scope of services
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
* Bachelor's degree in technical, business, or a related field preferred or seven years of operations / maintenance experience
* Three years of supervisory experience with a strong focus on development of employees
* Resilient and flexible, able to multitask and prioritize with an innate ability to understand and accept change and motivate others around change
* Highly tuned emotional intelligence with demonstrated ability to build relationships and lead teams with honesty and integrity to achieve goals
* Solid understanding of manufacturing / assembly work environment
* Business acumen
* Positive influencer with appropriate levels of organization.
* Strong customer focus with the ability to build positive business relationships and show a sense of urgency
Desirable KSAs
* Manufacturing maintenance experience preferred with related certifications and training
* Good understanding of, and/or experience with, proactive/reliability maintenance processes, i.e., Planning/Scheduling, P/M, PdM, and root cause analysis, and continuous improvement methodologies
* Good computer skills, including Microsoft applications and web-based applications such as Power BI, GEAC, Concur, Workday and related software
* Time management skills
* Ability to relocate to specified locations
* Excellent communications skills (verbal, written, and presentation)
* Agile, curious learner and authentic, credible teacher
* Financial acumen and knowledge of forecasting and managing budgets
Leadership Core Competencies:
Business and Company Acumen
Lead with honesty and integrity
Build bold and relevant strategies
Welcome and motivate change
Recognize the right outcomes and how they were achieved
Role model safety and wellness
Emotional Intelligence
Provide psychological safety
Be self-aware
Build relationships
Ask for and act on feedback
Respect diverse background and viewpoints
Lead in the Present; Eye to the Future
Commit to accountability
Coach people to their potential
Own talent development and placement
Turn problems into opportunities
Be resilient and flexible
Communicate, Communicate, Communicate
Practice transparency
Build relationships through respect
Be a curious learner and credible teacher
Influence in a proactive, positive way
Ensure cross functional awareness/decisions
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range$126,275.62—$168,367.53 USDATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
PDN-a14fac75-fad3-49af-9b88-3a33c9afaed0
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
To Live and Lead Safety
* Manages the Site Safety Program and ensures all policies are being followed by employees
* Drives housekeeping standards, including 5S
* Demonstrates leadership for employee safety and/wellness through Beyond Zero initiatives
To Inspire and Provide Clarity on Vision and Strategy
* Develops and displays a thorough understanding of site-level and company-wide strategic initiatives
* Actively supports positive change, working with the site staff to ensure understanding and effective implementation of new processes and procedures
* Communicates with the team to promote an understanding of the relationship between site actions and results and overall strategic objectives
To Own Our ATS Culture
* Drives day-to-day execution of team-related responsibilities/team priorities using the leadership competencies that support our ATS culture
* Displays behaviors that align with being self-motivated and emotionally intelligent
To Support Our Employees' Learning and Growth
* Manages employee performance and provides development opportunities
* Mentors/coaches employees regarding career planning, training, skills development using ongoing one-on-one communication
To Ensure and Drive our Business Results
* Leads and ensures the Operating System is understood, reinforced, and embedded
* Assists Site Manager in measuring and reporting key maintenance performance indicators including root cause analyses. Delivers on related action items, removes barriers, and addresses issues in order to promote continuous improvement
* Communicates and escalates priorities, issues, and equipment status to the customer as needed, playing a key role in developing and sustaining a positive and profitable relationship with the customer
* Assists Site Manager in managing expenses, such as labor, overtime, and material consumption. Approves any overtime worked by the team.
* Reviews work orders and ensures adherence to work schedules. Identifies and rectifies any gaps.
* Conducts and participates in team meetings as an influential leader.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
* Associate's degree or equivalent from a two-year college with a minimum of 3 years of experience in a related field or an equivalent combination of education and experience
* Strong communication skills - verbal and written
* Strong computer skills, including Microsoft applications, web-based applications, and CMMS software
Desirable KSAs:
* Foundational business acumen (understanding contracts and the customer's business, negotiation, billing models, financial experience, relationship building)
* Planner/scheduler experience ideal
Pay Range - $92,324 - $123,100
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
PDN-a14fac72-d2e5-40e4-a2e5-45b2b4a5c203
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
* Evaluates non-emergency work requests, develops scope of work, and inspects job location to determine job requirements.
* Estimates labor hours, skillsets, parts, materials, equipment and special tools required to complete proactive jobs in a safe and efficient manner.
* Gathers relevant technical documentation such as drawings, schematics, specifications, spare parts lists from equipment histories, OEM manuals and the Knowledgebase system. Verifies the availability of parts prior to scheduling the job. Arrange for special tools and auxiliary equipment when required.
* Maintains an organized and prioritized work order backlog to determine the next highest priority jobs to be planned next and maintains the Ready Backlog at or above 80%.
* Employs the continuous improvement process to update Job Plans for accuracy and effectiveness.
* Conducts weekly planning & scheduling meetings with Production to determine work order priorities, communicate work order status and alter planned maintenance activities if necessary.
* Creates a Weekly Technician Schedule that includes priority planned jobs and preventative maintenance tasks that utilize 100% of the available technician labor hours.
* Improves work order planning and scheduling effectiveness through the review process and use of the maintenance metrics.
* Maintains records and files essential to meaningful analysis and reporting of maintenance related matters.
* Trains site employees on CMMS and ensures that it is working with integrity and is being utilized.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
* Associate Degree required in a technical field with 1-3 years of maintenance scheduling / planning experience and/or 5 - 10 years as a machine repair technician, or equivalent combination of both
* Familiar with industrial manufacturing environment
* Electrical/mechanical aptitude
* Proficiency with computers, maintenance systems, and applications including Microsoft Office
* Excellent verbal communication, facilitation, and presentation skills
* Ability to build and maintain positive, professional relationships
Desirable KSAs:
* Desire to develop leadership attributes
* Experience in job plan development, job scheduling, and work execution
* Project management and capital project experience preferred
* CMRP certification
* Green Belt certification
* STS certification
Competencies:
* Drive & Motivation
* Interpersonal Skills
* Task Management
* Strategic Skills
* Customer Focus
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range$93,475.37—$119,546.72 USDATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
PDN-a14fac75-b7f4-4876-8e17-c7204c9fabe2
Job Title: Brand Operations & Events Coordinator
Location: New York, NY
Contract duration: 9 Month contract with potential for extension or conversion
Job Summary
We are seeking a Brand Operations & Events Coordinator to support multiple luxury fragrance brands by coordinating day-to-day operational activities, brand initiatives, and retail events. In this role, you will manage product orders and inventory for programs and events, coordinate with vendors and retail partners, track budgets and purchase orders, and help organize brand training initiatives and retailer shows. You will also support project management efforts by maintaining timelines, gathering and organizing data for presentations and reports, and ensuring information flows smoothly between internal teams and field partners.
Key Job Responsibilities:
Assist with all Client Experience & Retail Excellence team initiatives by supporting the analysis, design, and development of programs by:
• Order products on behalf of all brands: own order management, fulfillment, and nationwide delivery
• Manage nationwide gratis program each season and holiday gifts inclusive of pack outs
• Managing logistics associated with events and retailer shows including: timeline management, product ordering, attendance + RSVP management
• Manage the schedule of all active projects and meet deadlines
• Support communication with the internal team as well as field team: cascade information and field inquiries
• Cultivate and maintain relationships with cross-functional business partners and global partners• Create briefs for event invites and production materials as needed
• Support budget ownership: track spending, negotiate vendor costs, open purchase orders, process chargebacks
Job Qualifications:
• Prior experience with project management, planning and logistics required
• Strong Microsoft suite skillset required; Outlook, Excel, Powerpoint
• Ability to multi-task and manage multiple projects concurrently
• Strict regard for timelines
• Strong interpersonal and effective communication skills
• Proactive, highly organized, and detail-oriented
Screening questions:
Do you now or in the future require sponsorship (e.g. H-1B)? Y/N
EEO and ADA Statement:
Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Who We Are
At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. NiCE also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission‑critical environments. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at the Role
As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high‑value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance.
In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI‑driven customer experience organization.
Personal Characteristics
We are seeking a senior legal professional who demonstrates the following attributes:
- Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.
- Collaborative Partner: Works effectively across cross‑functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.
- Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.
- Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast‑paced, evolving environment.
- Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities.
- Team‑Oriented Professional: Values collaboration and contributes positively to a high‑performing, engaged legal team culture.
Responsibilities
- Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.
- Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk‑balanced guidance to the business.
- Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast‑moving organization.
- Partner Cross‑Functionally: Collaborate with legal colleagues and cross‑functional stakeholders globally to align legal strategies with business priorities and key initiatives.
- Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.
- Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision‑making.
- Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.
- Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.
- Other Legal Matters: Support additional legal projects and responsibilities as needed.
Requirements
Technical Expertise
- Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.
- SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.
- Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.
- Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.
- In‑House Experience: Prior in‑house legal experience supporting a commercial or technology‑driven business environment.
Preferred Experience
- Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization.
- Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.
- AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision‑making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.
Core Skills
- Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.
- Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast‑paced environment.
- Collaborative, team‑oriented approach with the ability to build effective working relationships across functions, regions, and cultures.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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