Information Technology Jobs in Worcester, PA

About ConnectUs

ConnectUs is a leader in Managed Mobility Services, helping organizations simplify mobile device management at scale. From procurement and kitting to deployment, MDM configuration, and full lifecycle support, we take the complexity out of mobility so our customers can focus on growth. Since 2014, ConnectUs has deployed over 3 million devices and helped clients save more than $1 Billion by reducing friction, improving uptime, and enabling connected workforces.

Role Overview

The Account Manager – Customer Growth & Retention plays a dual role:

• Manage and grow assigned active accounts to ensure long-term satisfaction and continuous value.
• Proactively re-engage existing customers who have not purchased in 60+ days, identifying new opportunities to provide value through device lifecycle services, accessories, MDM, and support solutions.

This role is ideal for someone who thrives in both relationship management and outbound customer engagement. You will be responsible for deepening customer partnerships, uncovering new needs, and driving incremental revenue through upselling and cross-selling.

Key Responsibilities Account Management & Customer Success

• Serve as the primary point of contact for assigned customers following initial onboarding.
• Build trusted relationships with client stakeholders and ensure ConnectUs continues to meet or exceed expectations.
• Conduct quarterly business reviews (QBRs) and regular check-ins to align solutions with evolving client goals.
• Monitor service performance, SLAs, and client satisfaction to ensure continued success.

Account Growth & Upselling

• Identify new revenue opportunities within existing accounts, including MDM services, accessories, buyback programs, and enhanced lifecycle support.
• Collaborate with internal sales and operations teams to prepare quotes, renewals, and proposals.
• Track upsell and cross-sell performance metrics and report on monthly growth outcomes.
• Support annual planning, budget cycles, and device refresh discussions to position ConnectUs for continued expansion within each client.

Dormant Account Re-Engagement

• Maintain a proactive outreach list of 10–20 existing customers who have not purchased within 60+ days.
• Conduct personalized outreach to re-engage these customers, share relevant service updates, and present new offerings.
• Identify reasons for inactivity and propose tailored solutions that address current pain points or budget considerations.
• Document all interactions and next steps in CRM (Copper/HubSpot) for visibility and accountability.

Service Delivery & Issue Resolution

• Oversee the performance of ConnectUs services across fulfillment, help desk, and repair workflows.
• Act as a client advocate and escalation point, ensuring issues are resolved promptly with cross-functional support.
• Coordinate with internal teams to ensure accuracy in asset tracking, device lifecycle management, and reporting.

Reporting & Insights

• Provide regular reports on account activity, growth opportunities, and re-engagement progress.
• Analyze trends in order volume, service usage, and renewal likelihood to inform targeted outreach strategies.
• Deliver insights that help customers reduce costs and optimize device operations.

Key Traits

• Proven ability to build trust and grow relationships with existing customers.
• Strong sense of ownership, accountability, and results orientation.
• Excellent communication and listening skills with a proactive approach.
• Comfort with outbound outreach and re-engagement activities.
• Organized, data-driven, and adept at using CRM tools.
• Passionate about helping customers succeed while achieving measurable revenue impact.

Performance Metrics

• Revenue growth from existing accounts
• Number of dormant accounts reactivated
• Upsell and cross-sell conversion rates
• Customer satisfaction (NPS, QBR feedback)
• Responsiveness and retention rate

About the Opportunity

We’re actively hiring Account Manager professionals to support and expand our partnerships with some of the largest and most well-established companies in the local market and industry — we just need strong relationship builders to take it to the next level.

Why Join Us?

• We have active MSAs and long-term partnerships with industry-leading clients
• You’ll have access to established relationships and delivery resources
• Autonomy, flexibility, and full support to build your territory
• Opportunity to grow with a high-performing, collaborative sales culture

Key Responsibilities:

• Driving new client relationships across all IT staffing/ services
• Reigniting and expanding existing accounts with untapped potential
• Growing headcount in existing approved client groups
• Working cross-functionally with recruiting and delivery teams to drive success
• Build and maintain relationships with clients on-site at their offices or at social events.
• Understand client business and IT initiatives, as well as their specific technical and cultural environments to provide proactive workforce planning
• Create and execute strategies to gain account intelligence and develop business with new and existing clients
• Expand client base through networking and cold calling with new contacts in assigned territory, developing relationships and partnerships through entertaining clients through client meetings in/out of the office, breakfasts, lunches, dinners, sporting events, concerts, etc.
• The role requires self-motivated, career-oriented individuals with excellent problem-solving skills, a competitive nature, and a dynamic personality.

Overall Requirements:

• 3 + years experience as an Account Manager or Account Executive/Recruiter who has a solutions-based consultative staffing sales background.
• Proven Capability to drive sales; ability to prospect new accounts and create a strong value proposition for the client
• Strong communicator of oral and written work; also, good presentation skills
• Strong influencer through being proactive, creative, and persuasive of others in solving client problems or recommending new ideas/strategies
• Understands the importance of documentation and the utilization of tracking tools
• Knowledge of assigned vertical/industries with an ability to learn quickly
• Superior interpersonal skills-work collaboratively within a matrix organization
• Adaptable to change

ABOUT DEXIAN:

Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.

Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.

Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit

The Corporate Information Services Department is seeking a dynamic and talented Application Architect – Radiology/Cardiology.

This Application Architect is responsible for supporting the implementation of UHS Radiology & Cardiology Information Systems and related applications across 26+ acute care hospitals. The role includes addressing maintenance issues, enhancement requests, modifying applications, providing technical support, and coordinating tasks to meet deadlines. Key responsibilities involve overseeing system conversions and implementations. The incumbent will collaborate with IS, clinical operations, facility resources, and vendors to deploy, maintain, and support radiology and cardiology applications. Responsibilities also include ensuring the integrity and reliability of all radiology and cardiology systems, developing plans, maintaining documentation, updating stakeholders, and assisting IT teams with product/tool selection. Additionally, the role includes serving as a technical consultant, leading special projects and strategic initiatives to optimize technology use in imaging, thus enhancing efficiency and achieving institutional goals. The position also requires the development and design of data collection and retrieval methods for clinical, technical, and managerial purposes. The role involves the design, testing, training, and maintenance of clinical imaging systems within a fully integrated computerized order entry system for Image Acquisition, Delivery, Integration, Presentation, Reporting, and Retention.

Key Responsibilities include:

System Implementation:

• Regularly meets with users, vendors, stakeholders, consultant and IS staff to develop/modify system specifications.
• Designs solutions for applications and prepares the appropriate documentation.
• Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
• Works closely with IS Security to implement appropriate cybersecurity safeguards and measures.
• Performs Q/A on application functionality.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Adheres to appropriate UHS Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Oversees the training of users in operating procedures for application.
• Provide regular updates to project management regarding Radiology/Cardiology System conversions and implementations ensuring all tasks, milestones and deadlines are met.
• Recommends and implements controls and procedures to protect UHS assets from intentional or inadvertent modification, disclosure, or destruction.
• Leads integration with all Radiology/Cardiology third party systems.

System Maintenance/Support:

• Researches and resolves Customer Support Center Tickets including major application upgrades.
• Works closely with operations IS managers to ensure complete capture RIS/CVIS validation and exceptions handling.
• Works closely with the senior management of radiology/cardiology operations in the development of systems operating standards, policies, and procedures.
• Manages ongoing vendor relationships for relevant systems.
• Adheres to UHS Service Level and Change Management Policies.
• Will provide on-call support as scheduled.
• Maintain vendor technical and end user support documentation
• Establishes and maintains regular communications with user community.
• Performs routine system maintenance including but not limited to Security, Printers and Print routing, Profile settings and Nurse Stations.

Administration and Oversight:

• Effectively trains Analysts in the performance of their duties as required.
• Provides technical support and guidance to other team members as required.
• Maintains Service Excellence principles.
• Prepares and promptly submits all routine and special reports.
• Interviews applicants for vacant positions as needed using appropriate interview techniques.
• Contributes to performance evaluation of junior staff members as needed.
• Keeps management well informed of activities, needs, and problems through regular status updates and trip reports.
• Performs other tasks as required by management.

Continuing Education:

• Keeps up to date on relevant Radiology / Cardiology System Version Changes, Bug-Fixes, and release notes.
• Keeps abreast on relevant Regulatory Requirements that impact the Radiology Information Systems such as -TJC, FDA, MQSA, ACR and various State Regulations.
• Actively participates in increasing education of the Radiology Information Systems functionality through Webinars, User Group meetings, Vendor Classes, etc.

Position Requirements:

• Bachelor’s degree required.
• Five years of experience in a clinical or healthcare environment supporting Cardiology and Radiology Information Systems. Proven track record in implementing and maintaining Radiology/Cardiology Information Systems; experience with Cerner RadNet, Cerner Cardiovascular Imaging Management and Cerner ECG Management, is preferred. Experience with PACS or Enterprise Imaging systems is also highly desirable.
• Comprehensive working knowledge of Radiology / Cardiology information systems such as, Cerner RadNet, Cerner ECG Management, Cerner Cardiovascular Imaging Management applications and systems in a centralized environment.
• Knowledge of clinical workflows from a technologist, radiologist, or resident perspective. Knowledge of medical and imaging industry standards such as HL7 and DICOM standards.
• Experience with HIPAA and other relevant data privacy regulations
• Extensive knowledge of computer systems analysis and programming techniques and procedures, including consulting with Rad Techs, Radiologist, Cardiologist and local IS to determine hardware, software, or system functional specifications; design, development, documentation, analysis, creation, testing, debugging, or modification of applications or programs based on and related to design specifications
• Functional knowledge of Information Systems standards and Imaging quality methods and metrics as indicated by the American College of Radiology accreditation standards.
• Experience in generating reports on system performance, usage, and other key metrics.
• Experience with enterprise-level incident management processes.
• Functional knowledge of project management methods.
• Comprehensive understanding of user business practices, concepts, and terminology sufficient to support the applications.
• Functional Knowledge with regulatory requirements that impact Radiology & Cardiology systems such as, TJC, FDA, MQSA, ACR and various state regulations.
• Excellent written and verbal communication skills.

License or Registration Requirements: Preferred certification in any of the following areas: Certified Imaging & Informatics Professional (CIIP), Certified PACS System Analyst (CPSA), Certified PACS Associate (CPAS), Certified Radiology Administrator (CRA), Registered Diagnostic Imaging Technologist R.T. (R)(ARRT)

Travel Requirements: 25-35% domestic US travel (depending on projects and Go Lives).

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

• Pioneer of Geriatric House Calls™ to older adults in their communities.
• Provide physical therapy services in a 1:1 setting to help abolish ageism.
• Drive rewarding patient outcomes.
• Facilitate clinically-excellent autonomous interventions.
• Benefit from the flexibility to create, control, and alter your treatment schedule.
• Be a part of an Interdisciplinary approach by a therapy team focused on functional outcomes.
  

• Full-time/Part-time – Salaried with benefits
• PRN/Flex – PPU (Paid Per Unit)
• H1B - Able to provide sponsorship to those who need it that are qualified
• New Grads-FOX offers a widely recognized Emerging Professionals Mentor Program!
  

• Clinical and non-clinical career growth opportunities
• Supportive Clinical Community
• Unlimited access to continuing education
• Professional Certification Reimbursement
• Access to cutting-edge technology
• Medical, Dental, Vision, 401k (for those who qualify)
  

• Valid Physical Therapy license in the state(s) of practice, or eligibility to apply
• Degree from an accredited physical therapy program
• Basic computer literacy skills
• Current CPR certification
  

The First Report Unit Supervisor is responsible for managing the level of service provided by the unit, conduct quality analysis, and train and monitor the performance of the First Report Claim Technicians.

RESPONSIBILITIES

• Continually promote teamwork through effective leadership.
• Monitor/Report results from Call Management System (CMS) to maintain proper phone coverage and address service levels.
• Handle exceptions/complaints/inquiries, both written and oral.
• Take and/or key first reports as needed.
• Train new associates as well as provide ongoing training to current staff.
• Perform telephone quality reviews on Claim Technicians as well as record, file and communicate results.
• Prepare and submit service requests for FNOL changes.
• Participate in system testing as needed and document results.
• Develop spreadsheets for tracking various results as requested by management.
• Interview candidates and make hiring recommendations.
• Provide performance feedback to associates.
• Scheduling of staff.
• Complete analysis of available metrics for continuous improvement within the organization.
• Work with other units in the office and company to provide support for their processes and to have them provide support to FRU during times of high volume.
• Available to be “on call” for problem solving during off hours. The First Report Unit is staffed Monday – Friday from 8:00 am until 8:00 pm and on Saturday from 9:00 am until 3:00 pm.
• Perform other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree from a four-year college or university with 5 years of claims or other applicable experience.
• Working knowledge of Microsoft Products (Word, Excel, and Internet).
• Working knowledge of ClaimsPro, FNOL, Polstar and Image Right.
• Excellent verbal and written communication skills.
• Strong leadership skills.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

• Manage daily logistics and warehouse operations to support production and distribution schedules
• Oversee inventory control processes and ensure accuracy across warehouse and ERP systems
• Coordinate inbound and outbound material movement, with minimal transportation-related activities
• Ensure compliance with regulatory, quality, and safety standards
• Partner cross-functionally with procurement, planning, quality, and manufacturing teams
• Utilize SAP to manage inventory transactions, logistics workflows, and reporting
  

• Bachelor’s degree in Supply Chain, Business, or a related field preferred
• 6+ years of overall logistics experience
• 4–6 years of hands-on experience in warehouse and distribution operations
• 4–6 years of SAP experience (required)
• Strong communication, organization, and problem-solving skills
• Experience in regulated industries such as pharmaceutical or biotechnology strongly preferred
  

• • Works directly with customers and in conjunction with Sales Representatives to build and maintain good customer relationships leading to profitable orders for Lane's products.
  • Provides sales assistance qualifying customer calls, obtaining appropriate and complete project information, reviewing project plans, and producing material take offs. As necessary, contact general contractors to obtain bidders list and bid results.
  • Develop quotes, review orders for clarity and accuracy, prepare submittals, estimate delivery dates.
  • As directed, and within guidelines, handle maintenance bids, dealer relations, accessory products (e.g., fabric, gabions, gates, trash racks, etc.).
  • Use information system to check availability; have working knowledge of production, scheduling and shipping practices and procedures.
  • As necessary, coordinate inter-company orders.
  • Maintain thorough knowledge of Lane's products, product information, specifications and pricing guidelines.
  • Handle all contacts in a professional manner. Maintain and promote harmonious working relationships among office, plant and sales personnel.
  • Perform work in a professional, timely and accurate manner.
  • Develop customer base through cold calling, lead follow-ups, local sales calls, mailing and other market development techniques.
  • Develop an understanding of the individual territory dynamics (i.e., customer relationships, pricing, competition, etc.)

• Experience with a Customer Relationship Management ( CRM ) System a plus.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers.
• Results oriented and able to work both independently and within a team environment.
• Excellent verbal and written communication.
• Proficiency in using Microsoft Office Suite applications.
• Must be computer literate.
• Must be able to interact with multiple departments inside and outside the organization (i.e., Sales Representatives, Engineers, Distributors, Contractors, etc.).
• Ability to work efficiently and accurately in a fast-paced environment.
• Team driven.
• High school diploma or equivalent. Bachelor's degree preferred.
• Minimum 2 years' administrative experience in a Sales support role preferred. Experience with Drainage Systems a plus.

• • Work is performed in a standard office environment.
  • Ability to sit at a desk for 8 hours a day.
  • The employee will be interacting with co-workers and other departments on a daily basis and must maintain a professional appearance.
  • Employee will be communicating with people all day so they must have clear and professional verbal and written communication skills.

Compensation details: 30-32 Hourly Wage

PIdfe74481201b-3631

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**Subject to eligibility..

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• 
  Performs patient procedures within the nursing scope of practice.
  

• 
  Practices safe medication administration and assesses patient responses to medication.
  

• 
  Participates in reviewing and/or implementing clinical pathways and care coordination.
  

• 
  BSN Degree p referred
  

• 
  State Issued RN license
  

• 
  Basic Life Support (BLS) certification from the American Heart Association
  
• 
  ICU experience strongly preferred
  

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