Information Technology Jobs in Winthrop
904 positions found — Page 15
Stability Healthcare is seeking a travel Cardiovascular Technologist for a travel job in Boston, Massachusetts.
Job Description & Requirements
- Specialty: Cardiovascular Technologist
- Discipline: Allied Health Professional
- Start Date: 04/12/2026
- Duration: 13 weeks
- 40 hours per week
- Shift: 10 hours, days
- Employment Type: Travel
Stability Healthcare is looking for a Cath Lab Technologist Allied contract position in Boston, MA. A catheterization laboratory, or Cath lab, technician is a professional who works in the field of cardiovascular technology. Cath lab technicians are vital team members who assist doctors during invasive cardiovascular procedures such as angioplasty, cardiac catheterization, and electrophysiology.
2 years of experience required
*$600 travel bonus *Day 1 health insurance with United Healthcare *PTO plan -- start accruing on day 1, use during contract or cash out at the end! *Guaranteed stipend if facility calls you off *Extra hour bonus -- earn an additional hourly bonus for working over your weekly contracted hours
Stability Job ID #808578. Pay package is based on 10 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Cath Lab Technologist
About Stability Healthcare
/nStability Healthcare was founded in 2009, with the mission of becoming the best Travel Nursing Agency in California. We have been rated one of the top travel nursing agencies and offer our nurses the highest paying travel nursing jobs available. We have access to the best travel assignments from 1000’s of facilities./n
/n
/nYou can start the year off in sunny California, spend the Spring in the Colorado Rockies, enjoy the Summer in the Mid-West, experience the change of seasons in Boston and New York, and hit the beaches of Florida in the winter. Our Nurses work in the best hospitals and health systems in the country./n
Benefits
- Guaranteed Hours
- Benefits start day 1
Job Description
Chief Executive Officer Career Opportunity
Passionate and empowered to apply your CEO expertise
Are you seeking a transformative leadership opportunity that combines growth with a deep sense of connection? Encompass Health invites you to join as a Hospital CEO, where your career takes on new meaning. In our dynamic healthcare environment, experience the warmth of a welcoming community and make a substantial impact leading one of our 150+ hospitals dedicated to compassionate care. This role blends professional excellence with a profound connection to your roots, offering the ideal opportunity for transformative leadership. Join us on a journey where your impact transforms lives, and your career feels close to home and heart. As CEO, understand that small achievements lead to significant impacts, providing leadership to ensure seamless hospital operations, maintaining financial stability. Enjoy a comprehensive benefits package from day one, collaborating with a team that values inclusivity, support, and teamwork, while having access to cutting-edge equipment and technology. Embark on a fulfilling career, making a meaningful difference with the peace of mind you've been yearning for.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:
- Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
- Generous paid time off that accrues over time. Opportunities for tuition reimbursement and continuing education.
- Company-matching 401(k) and employee stock purchase plans.
- Flexible spending and health savings accounts.
- A vibrant community of individuals passionate about the work they do!
Become the CEO you've always aspired to be
- Ensure compliance with relevant laws, regulations, and the policies and procedures set forth by the Governing Board and Medical Staff, as well as Joint Commission standards.
- Take charge of fostering a work environment and culture that empowers the hospital and staff to fulfill the Encompass Health mission by surpassing its objectives.
- Oversee hospital operations and continuously assess and enhance the hospital's performance.
- Take responsibility for the patient census and actively participate in marketing our services within your community.
- Promote and maintain a culture of inclusivity and diversity that respects and embraces everyone in the patient environment and workplace.
- Provide motivation and celebrate the achievements of your team along the way.
Qualifications
- Master's Degree in Business Administration, Healthcare Administration, or a related healthcare field (preferred).
- Alternatively, a Bachelor's degree with work experience equivalent to a Master's degree, as demonstrated by responsibilities such as overseeing hospital operations, budget development, analysis and oversight, marketing for volume growth and program development, FTE management, expense control, policy and procedure development and implementation, and process development to ensure regulatory compliance.
- Five years of management experience in the healthcare industry, with a minimum of 2-3 years in a Senior Management position.
- May be required to work weekdays and/or weekends, evenings and/or night shifts.
- May be required to work on religious and/or legal holidays on scheduled days/shifts.
#LI-TR1
The Encompass Health Way
We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
Role: AV Manager (Autonomous Vehicle Operations Manager)
Location: Washington, D.C.
The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.
Key Responsibilities
- Lead, coordinate, and manage AV Driver/Operator teams across assigned locations.
- Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
- Ensure compliance with all safety, security, and operational protocols.
- Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
- Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
- Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
- Monitor site productivity metrics and implement improvements to enhance efficiency.
- Respond to on-ground escalations and operational emergencies promptly.
- Prepare weekly operational status reports and performance summaries.
- Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
Qualifications
- 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
- Prior experience in a managing or lead role managing teams.
- Strong understanding of safety protocols and compliance-driven environments.
- Excellent communication, leadership, and people management skills.
- Ability to analyze performance metrics and identify process improvement opportunities.
- Comfortable working in dynamic and fast-paced field settings.
- Valid driver’s license with a clean driving record.
- Ability to travel between assigned cities as needed.
Preferred Skills
- Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
- Knowledge of incident reporting, compliance documentation, and operational audits.
- Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
- On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules.
- Field-based work involving both indoor and outdoor environments.
- Significant travel required - approximately 90% of the time across locations.
THE TEAM
The mission of the Inventory Management Department is to enable a curated merchandise assortment and seamless retail environment to create exceptional shopping experiences.
THE OPPORTUNITY
Aritzia is growing, and our Inventory Management team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for curating a beautiful merchandise assortment and strategically presenting our product to inspire our clients. As the Inventory Manager, you will manage and educate the Inventory team on the movement of merchandise into and out of the store, while contributing to seamless operations in all aspects of the retail space. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLE
As the Inventory Manager, you will lead the team to:
- Efficiently and accurately process incoming and outgoing shipments to and from our distribution centres, from store to store, and to our clients
- Strategically place product in the back room, evenly distributing product to achieve optimal balance and ensuring product is stocked at the ideal quantities
- Uphold the standards of product display, ensuring the right product is in the right place per the right stock level per the established merchandising placement plan
- Enable seamlessly integrated cross-channel shopping experiences
- Support in the seamless operations of all aspects of the retail space, including window installations, fitting room operations, supplies and equipment management, and technology support
- Support business objectives, enabling progressive career development and an incredible employee experience by managing the day-to-day performance of your team
THE QUALIFICATIONS
The Inventory Manager has:
- Proven skills, education, and/or applicable certifications
- A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
- The ability to collaborate fluently with cross-functional partners
- A commitment to quality and investing in results that add value to the business
THE REWARDS
You will receive industry-leading pay & benefits at Aritzia:
- Competitive Pay Package – We’re committed to performance-based pay increases
- Product Discount - Our famous product discount, online and in store
- Aspirational Workspace - Every detail is considered to connect to the energy of the culture
- Set Your Schedule - Provide your availability and indicate your preferred working hours (some restrictions apply)
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
About Us
Named after the first Black American to graduate from college in the United States, Alexander Twilight Academy (ATA) is a free, longitudinal catalyst and high school and college access organization that provides hard-working, high-potential students from under-resourced backgrounds with the highest-quality educational and life-enriching opportunities. Through rigorous, year-round academic programming, support, advocacy, enrichment, and mentorship, ATA prepares middle school students to earn admission to and thrive at the nation's top high schools, colleges, and beyond. ATA makes a long-term commitment to serve each student and family we admit from middle school through college and beyond. ATA develops leaders who will change the world and catalyzes the next generation of great thinkers, creators, and changemakers to live meaningful lives of passion and purpose.
Piloted during the summers of 2018 and 2019 and launched, in earnest, during the 2019-2020 school year, ATA has grown by adding a new cohort of rising 6th grade students each year. ATA now serves six cohorts of students in grades 6-11. Alexander Twilight Academy is at an incredibly exciting inflection point after placing 100% of our 2023, 2024, and 2025 8th grade applicants into the Boston Exam Schools and prestigious independent day and boarding schools with a cumulative total of over $37M of financial aid in hand. ATA is continuing to grow and scale both the middle school model and fully build out the high school and college aspects of the model with robust programming, support systems, career exploration, internship training and placement, as well as college guidance and placement. Our first cohort of students will be entering college in fall 2027.
About the Role
As the Assistant Director of Operations, you will be responsible for the following scope of work.
- Support all logistics for school-year and summer programming, including management of vendors, transportation, and food services.
- Assist with compliance and execution of human resources functions such as benefits administration, issuing staff contracts, and staff onboarding.
- Manage logistics for staff learning opportunities and community building to ensure a highly effective and collaborative team culture.
- Conduct market research to grow and refine human resources policies.
- Oversee office systems to ensure an efficient and productive work environment.
- Lead technology initiatives and troubleshooting, including Google Suite oversight and student chromebook management.
- Assist with key financial projects, including invoice processing, budgeting, and coordinating vendor payments.
- Support student information management systems, ensuring data is accurate and up-to-date.
- Lead the continued launch and rollout of ATA’s new Salesforce database.
- Oversee supply procurement in an efficient and highly cost effective manner.
- Serve as an advisor to a group of current ATA students and families.
- Support additional programmatic projects as needed.
About You
- You are firmly committed to educational access, equity, social justice, and ATA’s mission and vision.
- You have worked in a school or nonprofit setting, ideally in an operations capacity.
- You are steeped in process, are highly organized, and have an incredibly strong attention to detail.
- You have exceptional follow up and follow through, showing relentless persistence in closing out key tasks.
- You are receptive to feedback and unafraid to take proactive steps to make improvements and/or solve problems.
- You are a successful multi-tasker and thrive when managing concurrent projects under tight deadlines.
- You are an excellent communicator and can confidently build relationships with students and families from diverse backgrounds.
- You are highly responsive and demonstrate excellent customer service with multiple stakeholders including ATA staff, students and families, vendors, and other key supporters in the ATA network.
Qualifications
- Bachelor’s Degree required. Recent college graduates are encouraged to apply.
- 1-2 years of professional experience in schools, nonprofits and/or the public sector is a plus.
- Experience with Salesforce is a plus.
- Experience with independent schools and/or Boston Public Schools is a plus.
- Fluency in Spanish, Haitian Creole, and/or Portuguese is preferred.
- Availability to work a flexible schedule - some Saturday and evening work is required.
The Details
This is a full-time role with expectations and benefits commensurate with all full-time roles at ATA.
- Location: Our team works together in our Jamaica Plain office on Mondays, Tuesdays, and Thursdays, with optional remote days on Wednesdays and Fridays. During the 6-week Summer Leadership Program we are in-person every day.
- Benefits: We offer a strong benefit package including healthcare, dental, vision, a 401K option, and a generous PTO policy including holiday closures.
- Compensation: Salary for this position starts at $56,000 and is commensurate with experience.
- Start Date: Recognizing that many qualified candidates for this role may currently be in school-year contracts, we are offering a flexible start date, no later than June 15.
How to Apply
Please send your resume and cover letter to with the subject line “Assistant Director of Operations.”
Alexander Twilight Academy is an equal-opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Apply here: (s) Ruru Hoong, Anya Shchetkina, and Jimin Nam (MIT Sloan) are seeking motivated and detail-oriented individuals to work as full-time pre-doctoral researchers. The position involves close collaboration with 1-2 faculty members (depending on research interests) on empirical research projects related to digital technologies, advertising, and AI. You will contribute at all stages of the research process — from data collection and cleaning to analysis and writing. Some structural modelling or applied ML methods development may be involved if of interest.
Active and planned research projects include:
- The design of information for human-AI collaboration
- The impact of generative AI on worker productivity, task allocation, and organizational design
- The design of AI-driven hiring tools, such as optimizing voice-AI interviews for candidate screening
- Youth, social media, and smartphones
- The effects of AI on education and learning, including adaptive AI tutoring and path dependence in AI product rollout
- AI and wellbeing, including how generative AI tools affect individual and worker wellbeing
- Household and business surveys on electricity in Ghana
- Mechanization and preferences - marketing in 19th Century tea
- Measuring advertising effectiveness with aggregate data
- Experimental design under privacy constraints
- Identifying limits of targeting and personalization effectiveness
Methods used across these projects include randomized controlled trials, experiments, machine learning, natural language processing, large language models, probabilistic ML, and adaptive learning (bandits and Bayesian optimization).
A core goal of the position is to prepare you to apply to and succeed in PhD programs in marketing, economics, management, operations or related fields. We will work together to develop your research skills — beginning with careful research workflow and attention to detail, and progressing toward more independent analysis over time. We will also collaborate on other elements of your preparation, including independent research, letters of recommendation, and coursework planning. You will be encouraged to attend seminars and engage with the broader research community at MIT Sloan and across MIT.
You do not need to arrive with a polished skill set; the purpose of a predoc is to also help you develop that training. What matters most is a genuine interest in these research questions, a willingness to learn, and the determination to see difficult problems through.
Principal responsibilities
- Collect, clean, and manage large-scale quantitative and qualitative datasets across active research projects related to marketing, digital economics, and AI
- Conduct empirical analysis using methods such as causal inference, machine learning, NLP, and experimental design
- Contribute to all stages of the research process — from literature review and data collection through analysis and writing
- Design and implement surveys and experiments using tools such as Qualtrics and oTree
- Write, review, and maintain reproducible research code in Python, R, or Stata, including responsible use of AI coding tools
- Other duties as needed
Qualifications
- A Bachelor's degree with strong grades, ideally in a quantitative field
- Comfort with or eagerness to learn programming (Python, R, or Stata) and experimental tools (Qualtrics, oTree)
- Willingness to experiment with AI coding tools (e.g., Claude, Cursor, Copilot) while maintaining a healthy skepticism — you should be prepared to understand and review every line of code these tools generate
- A long-term interest in pursuing a PhD in marketing, economics, management, operations, or a related field.
- A familiarity with causal inference or Bayesian statistics is welcome but not required
- Prior research experience is a plus but not a prerequisite
- Careful attention to detail — the kind of person who double-checks a merge and notices when a number doesn't look right
- Curiosity, initiative, and the persistence to work through open-ended problems
- The ability to work independently
- Visa sponsoring will not be available for this position. Candidates should have authorization to work in the US for the duration of the appointment.
The position is located at the MIT Sloan School of Management in Cambridge, Massachusetts. The default start date is July 1, 2026, with some flexibility to begin earlier or later. The position typically lasts 1-2 years prior to entering a PhD program. Salary is competitive with other pre-doctoral research positions (50-63k). Applications will be reviewed on a rolling basis.
Application Instructions
If you are interested, please submit the following:
- A one-page cover letter describing your background, research interests, coding experience, and future goals. Please indicate which of the research areas listed above interest you most and why.
- A CV
- A transcript
- A writing sample — a research paper, term paper, or thesis that reflects your analytical abilities
- (optional) A code sample you have written, with a brief summary of what it does and the outputs it produces
- The names and contact information of two references
- Applications will be reviewed on a rolling basis starting early March until the position(s) are filled.
** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in position descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.
Brennan Staffing Group Inc., founded in 2021, builds on decades of trusted partnership and proven results. A preferred staffing partner for leading New England companies, we specialize in placing top accounting, finance, human resources, and administrative professionals in temporary and permanent roles across industries, including High Tech, Biotech, Manufacturing, Healthcare, Advisory, and Public Accounting. With over 70 years of combined Boston-market expertise, we deliver pre-qualified talent precisely matched to each client’s needs.
Our client is a high-growth venture capital firm that partners closely with founders to build durable, industry-leading technology-based companies. Working alongside investment leaders behind some of the world’s top global brands, their team brings deep domain expertise, a hands‑on operating mindset, and powerful industry connections to help entrepreneurs scale through their most critical growth stages. You have a chance to work with some of the most successful Investors who were instrumental in many of today's iconic brands.
Executive Administrative Assistant – Private Equity Firm – Temp to Perm
Boston, MA | Full-Time, In-Office
Our client’s private equity firm in Boston, MA, is searching for a highly organized Executive Administrative Assistant. This full-time, in-office position is Temp to Perm and requires attendance Monday through Friday, with no hybrid or remote option available. The ideal candidate is genuinely passionate about supporting others, brings an upbeat attitude to the team, and excels in organizational skills.
- Responsibilities:
- Provide comprehensive administrative support to executives and team members.
- Manage Outlook and shared calendar spaces, including scheduling meetings, coordinating appointments, and maintaining accuracy across all calendars.
- Prepare correspondence, reports, and presentations as needed.
- Organize and maintain files, records, and office supplies to ensure efficient operations.
- Serve as a liaison between executives, staff, and external partners, delivering exceptional customer service.
- Requirements:
- Proven experience in an executive administrative assistant or similar role.
- Expertise in Microsoft Outlook and shared calendar management.
- Exceptional organizational skills and attention to detail.
- Strong interpersonal skills with a passion for helping people.
- Positive, energetic attitude and willingness to learn new skills.
- Ability to work independently in a fast-paced environment.
- You must be able to work in the office five days a week; no remote or hybrid options.
- Experience in the Venture Capital or Private Equity Community is highly preferred.
- Location: Boston, MA (in-office only)
Rate: 35-50/Hour, depending on your experience.
Salary Upon Conversion: 90-105K Base Salary.
If you are a motivated individual who thrives on organization, enjoys supporting others, and is eager to be part of a dynamic team, we encourage you to apply.
Hi,
I hope you're doing well. I'm Naveen from DewSoftware, and we have an exciting open position that may interest you. Please share your updated resume, and I'll reach out to schedule a convenient time to connect.
Job Title: Event Coordinator – Meetings and Congresses
Location: Fully Remote
Job Type: Long term Contract
No candidates based in CA.
Open to candidates in other states but MUST be able to work EST hours (preference for candidates already in EST).
Role Overview:
The Event Coordinator – Meetings and Congresses will support planning and coordination of meetings and congress-related activities.
Candidates must meet all requirements outlined in the job description. Prior hotel experience, such as an event coordinator role, will also be considered.
Mandatory Skills
- Administrative / Coordination Experience (1–3+ years)
- Experience providing administrative, coordination, or event support in a corporate environment.
- Strong Organizational Skills
- Ability to manage multiple tasks, deadlines, and workflows while maintaining structured documentation and processes.
- Attention to Detail & Document Accuracy
- Ensuring correct documentation, file naming, version control, and accurate records.
- Microsoft Office Proficiency
- Basic to intermediate skills in:
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Microsoft SharePoint
- Calendar Management & Scheduling
- Experience coordinating meetings, managing calendars, and arranging logistics.
- Communication Skills
- Strong written and verbal communication to interact with cross-functional teams.
- Process & Workflow Management
- Ability to work with structured checklists, compliance documentation, and repeatable processes.
- Multi-tasking Ability
- Capability to handle multiple priorities simultaneously with consistent follow-through.
- Professionalism & Reliability
- High level of responsiveness, accountability, and professional conduct.
- Experience with pharma or healthcare industry
- Experience supporting meetings, events, or congress administration
- Familiarity with document routing workflows (Legal, Compliance, Finance)
Role Title: MuleSoft Developer
Location: only local of Boston, MA
Duration: 12 Months Contract (highest possible ext)
Role Description:
Role Title Required Skills
• 3+ years of building integrations using Mule 4 and DataWeave 2.0
• Design and delivery of API-led connectivity
• Experience with Anypoint Studio, Exchange, API Manager, and Anypoint Monitoring
• API Specifications using RAML/OAS (OpenAPI)
• Production deployment experience on CloudHub 2.0 and MuleSoft Runtime Fabric (RTF)
• Experience with containerized Mule applications, runtime properties, scaling, and deployment promotion patterns
• Ability to translate requirements into technical designs, interface contracts, and implementation plans Preferred Skills
• Experience with AWS networking patterns and cloud security guardrails
• Experience integrating with AWS services
• Experience with Kubernetes tooling (Helm, kubectl, ingress controllers, service mesh concepts)
• Automated testing with MUnit
• API governance (naming/versioning standards, policy enforcement, etc.)
Responsibilities
• Design, build, and maintain MuleSoft integrations and APIs using Mule 4 and DataWeave, aligned to API-led connectivity
• Develop APIs and flows that meet non-functional requirements (e.g., performance, security)
• Deploy and support applications on CloudHub 2.0 and RTF, including configuration management, scaling, and troubleshooting
• Partner with cloud/platform teams to ensure deployments align with AWS and EKS standards (networking, security, monitoring, and operations)
• Implement CI/CD pipelines and release processes to promote builds across environments with traceability and quality gates
• Establish and enforce integration best practices: error handling, logging/correlation, retries, circuit breakers, and API policies
• Perform root-cause analysis of incidents; create runbooks, dashboards, and alerts to improve operational excellence
Expected Deliverable(s) Technical Design Documentation; Code
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.