Information Technology Jobs in West Miami, FL

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Company Description

Established in 1984, ASE Telecom & Data specializes in the design, installation, certification, and documentation of Premise and Outside Plant (OSP) Cabling & Physical Security Systems. With expertise in both copper and optical fiber media, ASE serves the expanding Local Area Network (LAN) and Wide Area Network (WAN) markets. The company provides services to state, county, and local government agencies, educational institutions, and private sector clients across Florida. Committed to delivering high-quality solutions, ASE has built a strong reputation for reliability and excellence.

Role Description

This is a full-time, on-site role located in Miami, FL, for a Security Project Manager. The role involves managing multiple security projects, Access Control & CCTV Systems, managing inspections & code compliance, and ensuring compliance with information security protocols. Responsibilities include coordinating with stakeholders, implementing security measures, and ensuring successful execution of projects within scope, budget, and timelines.

Qualifications

• Proficiency in Program Management, with the ability to lead and execute projects effectively.
• Strong knowledge of Florida Life Safety Codes, Security standards and Information Security concepts and practices.
• Experience with Network Security and Security Management, inclusive of monitoring and maintaining secure environments.
• Skills in risk assessment, incident management, and strategic planning related to security.
• Exceptional organizational, communication, and leadership abilities.
• Bachelor's degree in Information Technology, Computer Science, or a related field experience or relevant certifications.
• Prior experience managing security projects in the technology, telecommunications, or government sectors is highly desirable.

About Grip:

Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands.

Founded in 2022 by former ButcherBox executives, Grip combines advanced technology

with a nationwide fulfillment network to optimize the shipping of perishable goods. Our

proprietary Smart Logistics Engine analyzes over 25 million data points daily—including

weather patterns, carrier performance, and real-time temperatures—to make intelligent,

package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers

real-time inventory tracking, batch traceability, and seamless integration with platforms

like Shopify. This end-to-end solution provides brands with complete visibility and

control over their supply chain, eliminating the need for multiple third-party tools. With

strategically located temperature-controlled fulfillment centers, Grip can reach over 80%

of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale

efficiently by providing innovative logistics solutions tailored to the unique challenges of

shipping.

Job Description:

We're looking for a strategic and hands-on Procurement Lead to lead all end-to-end procurement activities at Grip. From identifying and onboarding new suppliers to negotiating pricing, managing contracts, and developing alternative product solutions, you'll play a critical role in ensuring we have the right products, at the right time, at the right cost. You'll also own the Sales & Operations Planning (S&OP) process, aligning supply with customer demand and optimizing costs across our fulfillment network. This role requires a blend of strategic thinking and operational execution, as well as a strong ability to build lasting relationships with vendors and internal teams.

Specific responsibilities:

• Own the full procurement lifecycle — from supplier research and evaluation to contract negotiation and performance management.
• Identify and engage new and strategic vendors that align with Grip's growth and quality standards.
• Negotiate competitive pricing, terms, and service agreements to maximize value.
• Develop and maintain alternative sourcing strategies, including packaging solutions, to meet evolving customer needs.
• Lead the S&OP process to align supply plans with demand forecasts, improving availability while reducing excess cost.
• Partner cross-functionally with Operations, Finance, and Customer Experience teams to ensure supply chain alignment with company objectives.
• Track and report on supplier performance, cost savings, and supply continuity metrics.
• Drive process improvements in procurement workflows, supplier onboarding, and inventory planning.
• Using procurement software and tools to streamline processes and enhance data analysis.
• Evaluating and recommending improvements to procurement policies and procedures.

What You Bring:

• 2–5+ years of experience in supply chain management or management consulting roles.
• Strong negotiation and vendor management skills.
• Solid analytical skills and proficiency with spreadsheets, dashboards, and procurement tools.
• Ability to thrive in a fast-moving, ambiguous environment while juggling multiple priorities.
• Clear communicator and relationship builder across internal teams and external partners.

Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with

respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you’re looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON’T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in
5 CFR 575.102)
will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• 
  
• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
  
• Buffalo Sector Stations - Wellesley Island
  
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
  
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
  
• El Centro Sector Stations - El Centro, Indio, Calexico
  
• Grand Forks Sector Stations - Pembina
  
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
  
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
  
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
  
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
  
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
  
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
  
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
  
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
  
• Yuma Sector Stations - Blythe, Yuma, Wellton
  

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• 
  
• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
  
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
  
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
  
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
  
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
  

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• 
  
• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
  
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
  
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.
  

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• 
  
• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
  
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
  
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
  

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans’ Preference: You may also be eligible for an excepted service Veterans’ Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You’ll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government’s official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Must be based in Miami, FL and available to work on-site 3X per week.

We Are Lucky Strike Entertainment.

Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

The Senior Vice President of Revenue Management & Pricing will lead the development and execution of enterprise pricing and revenue optimization strategies across the organization's portfolio of entertainment venues. This executive will be responsible for driving sustainable revenue growth and margin expansion through dynamic pricing, advanced analytics, and AI-powered pricing solutions that respond to real-time demand signals.

This role will oversee revenue management, pricing strategy, commercial analytics, and pricing technology to ensure the organization maximizes yield across dayparts, seasonal demand, and customer segments. The SVP will partner closely with Marketing, Finance, Operations, and Technology to build a sophisticated pricing ecosystem that leverages automation, machine learning, and predictive analytics to continuously optimize performance while delivering strong customer value and engagement.

What You'll Do

Strategic Revenue & Pricing Leadership

• Design and implement a comprehensive revenue management and pricing strategy aligned with company goals for revenue growth, margin optimization, and guest value perception.
• Lead the evolution from static pricing to dynamic, demand-based pricing models that consider factors such as daypart, demand elasticity, seasonality, location performance, and customer segmentation.
• Establish pricing governance frameworks to guide promotional strategy, discount structures, and enterprise pricing policies.
• Develop testing and experimentation frameworks to continuously refine pricing strategies through data-driven insights.

AI-Driven Pricing & Technology Innovation

• Lead the implementation and optimization of AI-powered pricing solutions that leverage machine learning, predictive modeling, and real-time demand signals.
• Evaluate and deploy pricing technology platforms capable of automated price adjustments based on utilization, booking velocity, weather, competitive data, and historical trends.
• Partner with Product and Technology teams to integrate AI pricing capabilities with POS systems, reservation platforms, CRM systems, and loyalty platforms.
• Champion a data-first culture by embedding automation and advanced analytics into everyday pricing and revenue decisions.
• Ensure pricing systems are scalable, automated, and capable of adapting to rapidly changing demand conditions across all locations.

Analytics & Revenue Optimization

• Build and oversee advanced pricing models using statistical forecasting, machine learning, and predictive analytics.
• Monitor pricing performance against key metrics including revenue per location, yield per lane or experience, utilization rates, contribution margin, and customer lifetime value.
• Conduct competitive and market pricing analysis to ensure optimal positioning across markets.
• Partner with FP&A to forecast the financial impact of pricing strategies and track performance against revenue and margin targets.
• Lead commercial analytics initiatives to uncover insights across pricing, promotions, guest behavior, and market demand patterns.

Loyalty & Customer Value Programs

• Collaborate with Marketing and Customer Experience teams to align loyalty strategy with revenue management and pricing initiatives.
• Leverage loyalty and guest data to inform personalized pricing strategies, promotions, and targeted offers.
• Analyze loyalty program performance and customer engagement trends to improve retention, visitation frequency, and lifetime value.
• Integrate loyalty insights into dynamic pricing models to deliver value while maximizing revenue.

Operational Execution

• Partner with regional and location leadership to ensure pricing strategies are practical, executable, and aligned with local market dynamics.
• Ensure pricing strategies can be seamlessly deployed across all locations through centralized systems and automation.
• Establish operational processes for pricing updates, approvals, and exception management.
• Support field teams with clear communication, training, and tools to ensure consistent pricing execution.

Cross-Functional Collaboration

• Work closely with Marketing to align promotional strategies, campaigns, and offers with enterprise pricing strategy.
• Partner with Operations to ensure pricing models align with operational realities and guest experience expectations.
• Collaborate with Technology and Product teams on system requirements for pricing automation, forecasting tools, and advanced analytics.
• Provide executive leadership with insights on pricing trends, market conditions, and revenue optimization opportunities.

Leadership & Team Development

• Build and lead a high-performing team focused on revenue management, pricing strategy, and commercial analytics.
• Develop internal capabilities in advanced analytics, pricing science, and AI-enabled revenue optimization.
• Foster a culture of innovation, experimentation, and data-driven decision making across the organization.

What You'll Bring

• 10+ years of experience in revenue management, pricing strategy, or commercial analytics roles within multi-location, consumer-facing industries such as hospitality, entertainment, travel, retail, or leisure.
• Proven track record designing and scaling dynamic pricing strategies across large multi-unit environments.
• Experience implementing AI-driven pricing platforms, predictive analytics tools, or automated revenue management systems.
• Strong analytical expertise in pricing optimization, demand forecasting, elasticity modeling, and customer segmentation.
• Demonstrated leadership experience building and managing high-performing teams.
• Ability to influence senior executives and collaborate cross-functionally with operations, finance, marketing, and technology leaders.
• Experience integrating pricing systems with POS platforms, CRM systems, loyalty platforms, and enterprise analytics tools.

Key Metrics of Success

• Revenue growth and margin expansion driven by pricing and revenue management strategies.
• Increased yield per location across peak and off-peak demand periods.
• Improved utilization through demand-based and AI-driven pricing optimization.
• Higher customer retention and engagement through personalized value-based pricing.
• Seamless deployment of pricing updates across all locations with minimal operational disruption.
• Development of a scalable, automated pricing infrastructure powered by advanced analytics and AI.

What You'll Get

At Lucky Strike Entertainment, we're committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our Corporate associates:

• Medical, Dental, Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(K) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more!

The Director, eCommerce is responsible for leading the strategy, execution, and optimization of Regent Seven Seas Cruises' website and email marketing program. This role drives lead generation growth, digital engagement, user experience excellence, and lifecycle performance while managing a high-performing eCommerce and email team.

As the marketing lead for website operations, personalization, marketing automation, and digital servicing experiences, this role connects customer data strategy with content, experience, and technology execution. The Director supports and leads execution of marketing-side planning for platform evolution and migration, in close partnership with the Sr. Director, Consumer Marketing & eCommerce and technology teams to modernize Regent's digital ecosystem.

Position Responsibilities:

• Lead the overall eCommerce and lifecycle marketing strategy for and email marketing, aligning digital performance with lead generation and engagement growth objectives.
• Oversee day-to-day operation and performance of as both a demand generation engine and a guest self-service platform, ensuring excellence in UX, content, and functionality.
• Direct a high-performing eCommerce and email marketing team, instilling performance rigor, disciplined prioritization, and operational excellence.
• Drive data-informed optimization of digital performance, including lead generation growth, engagement metrics, UX ratings, personalization initiatives, and A/B testing programs.
• Own the digital content and merchandising strategy for the website in partnership with Brand and Creative, balancing luxury storytelling with conversion performance.
• Serve as marketing approver for all website and email content, ensuring accuracy, brand alignment, regulatory compliance, and adherence to Regent's luxury voice and visual standards.
• Oversee lifecycle email marketing and automation strategy, including segmentation, personalization, triggered communications, and cross-channel orchestration.
• Lead marketing-side roadmap planning for CMS, reservation system integrations, and digital platform evolution, translating brand and commercial needs into clear technical requirements.
• Serve as primary marketing liaison to technology and development teams, influencing prioritization, advocating for resources, and ensuring brand objectives are represented in platform enhancements and migrations.
• Lead marketing planning and execution for upcoming platform migrations, including defining requirements, supporting vendor evaluation, overseeing transition strategy, and redesigning lifecycle architecture post-migration.
• Partner cross-functionally with Brand, Revenue Management, Sales, Reservations, Hotel Operations, IT, MarTech, Legal, and Analytics to align digital initiatives with broader business objectives.
• Present performance insights and strategic recommendations to senior marketing leadership, demonstrating executive presence and data-driven decision-making.
• Continuously evaluate competitive luxury travel digital experiences and emerging technologies to inform innovation and long-term strategic direction.

Experience: 8-12+ years of progressive experience in eCommerce, digital marketing, or lifecycle marketing leadership, preferably within luxury travel, hospitality, or high-consideration purchase environments. Proven experience leading cross-functional digital initiatives and managing high-performing teams. Experience leading or supporting CMS, enterprise-level email service providers, marketing automation platforms, or digital platform migrations strongly preferred.

Knowledge & Skills: Deep understanding of eCommerce ecosystems, including CMS, CRM, ESP/marketing automation, CDP, personalization platforms, and reservation systems.

Demonstrated ability to understand how data flows between systems and how business rules, segmentation logic, and booking triggers drive lifecycle execution.

Strong data-driven decision-making capabilities with experience leveraging analytics, testing frameworks, and performance dashboards.

Demonstrated ability to drive performance optimization and operational excellence.

Exceptional cross-functional collaboration and influence skills within matrixed organizations.

Strong background in digital content strategy with demonstrated experience maintaining brand voice, editorial accuracy, and high production standards across web and email channels.

Exceptional written communication skills with strong editorial judgment and meticulous attention to detail.

Education: Bachelor's degree in Marketing, Business, Digital Media, or related field required; MBA or advanced degree preferred.

Position - Manhattan WMOS WMS Consultant

Location - Miami, FL (Day-1 Onsite)

Duration - Long Term

Description:

• Hands on configuration of Manhattan WMOS WMS systems.
• Experience supporting or implementing Manhattan WMOS WMS systems preferred.
• Strong proficiency in Oracle SQL for application development. Ability to write complex SQL queries
• Experience analyzing complex system issues, contributing to estimates and making recommendations.
• Knowledge of enterprise hardware platforms such as UNIX and/or Linux servers and Oracle relational databases is a plus.
• Participate in all phases of implementation and production support of applications and components in multi-technology, business-critical systems.
• Gather requirements and design the most accurate and efficient solution possible.
• Analyzing and reengineering repetitive failed processes to drive out risk
• Work closely with development team to ensure that all have an accurate understanding of the solution to limit rework to the minimum.
• Maintain understanding of interface specifications and configuration options.
• Document requirements and solutions according to the business SDLC process.
• Stay up to date on current and future warehouse execution technologies, capabilities, and trends.
• Excellent Communication skills
• Skills in creating presentations and scorecards
• Follow change control methodology in day-to-day activities.
• Provides shift and on-call coverage as needed to support operations under time constraints and pressure.

Thanks & Regards

Darshan Neema

Client Account Manager, KTEK Resourcing

O 832-260-0695 E

W 2277 Plaza Dr. Suite 240, Sugar Land, TX 77479

Are you an experienced Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Analyst to work at their company in Miami, FL.

Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL.

Primary Responsibilities/Accountabilities:

• Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients.
• Responsible for interfacing with med/high revenue clients.
• Provide technical systems and software support for the modification, implementation, or conversion of business systems.
• Support the process of translating business needs into formal Business Requirements deliverables.
• Act as liaison between business unit and software, hardware developers, and vendors.
• Participate in the design, development, and implementation of complex applications or systems, often using new technologies.
• Participate as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.
• Conduct discussions with Clients in a confident manner.

Qualifications:

• Portuguese and English required, Spanish a plus.
• 1-2 years Banking/Financial industry experience.
• 1 year of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel, Outlook, PowerPoint, Word
• Intermediate ability in computer skills.
• IT degree preferred or substantially equivalent experience.
• Preferred 3 years minimum experience with technical support or banking services
• Excellent communications skills, and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Strong attention to detail