Information Technology Jobs in Wayne, MI
227 positions found — Page 12
C
Child & Family Therapist
✦ New
Salary not disclosed
Job Description
Job Description
LUCRATIVE MONTHLY INCENTIVES AVAILABLE.
The Child & Family Clinical Therapist provides individual or group therapy to mentally or emotionally disturbed child/adolescents and their families. This professional collaborates with psychiatric and allied team members in assessment, diagnosing, treatment planning and intervention.
Essential Duties and Responsibilities include, but may not be limited to the following:
- Provides comprehensive assessments.
- Reports to work on time as scheduled and at the location assigned.
- Assessments contain discussion of facts to allow for development of appropriate service plans.
- The clinician demonstrates the ability to provide mental status information in a comprehensive manner.
- Assessments give a clear picture of the client's treatment needs, and provide the information necessary to develop an individualized service plan.
- Psychological/psychosocial interpretations are complete and accurate. Information provided is in accordance with DSM diagnostic criteria.
- Provides treatment planning and review through the person-centered planning process.
- Develops written individual service plans, addendums, reviews, and termination summaries within the agency-required timeframe.
- Practices Person Centered Planning principles.
- Service planning integrates assessments to provide meaningful and individual goals and objectives.
- Service reviews reflect the client's ongoing treatment needs and the development of additional necessary goals and objectives.
- Progress notes reflect growth and/or needs relative to goals and objectives in the treatment plan.
- The clinician completes documentation within 48 business hours of service delivery.
- Initial and ongoing assessments are comprehensive and completed within the agency-required timeframe.
- The therapist conducts individual, family, and/or group therapy.
- The therapist provides effective crisis intervention.
- The clinical treatment recommendations are reflective of the client's identified problem areas.
- The therapist participates in clinical team meetings and coordinates team interventions.
- The therapist consults with other team members when appropriate and integrates their input as appropriate.
- Direct service time. The clinician maintains 85 monthly direct service hours.
- Completes all required trainings.
COMPETENCIES
Critical Thinking- Consistently identifies, gathers and applies relevant information to your work:
- Gathering information
- Applying Information
- Adaptability
The therapist comprehensively assesses client needs on multi-dimensional domains (behaviors, health, education, financial security, relationships, meaningful activities, quality of life, etc.). Based on client and family needs, the therapist applies interventions to decrease challenging behaviors and family discourse, improve communication and quality of life. The therapist will be able to identify what is under the surface and respectfully explore while maintaining unconditional positive regard.
Equity Mindset-Understands and is committed to goals of equity, consistently centers equity in the organization’s work and workplace:
- Awareness of equity issues
- Ability to actively combat inequities
The therapist believes in the potential and resilience of all clients and seeks feedback on the therapy effectiveness and satisfaction from disparity-vulnerable individuals and families. The therapist is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness.
Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening:
- Communication approach
- Inquiry and listening
- Collaboration
The therapist demonstrates excellence in communication skills with individuals and their families through non-judgmental inquiry, respect, empathic and active listening and reflection. The therapist collaborates with colleagues and external entities utilizing clear and concise communication and professionalism.
Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work:
- Taking ownership
- Quality of work product
The therapist efficiently manages caseload, consistently meets required timeframes and ensures the highest quality of service delivery and consumer satisfaction.
Education AND Experience
- Masters degree in social work, counseling, psychology or related fields from an accredited college or university required.
- Required two years experience working with SED population (youth with identified serious emotional disturbance).
Credentialing, Licensure
Licensure with the State of Michigan (LARA) – LLMSW, LMSW, LLC, LPC or LLP. Employee is responsible for obtaining the required supervision for their respective licensure.
- Skills AND ABILITIES
- Excellent communication skills, both verbal and written.
- Ability to establish professional working relationships with all staff.
- Appropriately articulates the view of the agency when networking in the community.
- Has knowledge of diverse interventions (e.g., individual, and family therapies).
- Has knowledge of serious emotional disturbances in youth and mental illness in adults as demonstrated in his or her ability to educate clients to gain insight into illness.
- Has the ability to triage effectively.
- Demonstrates professional and ethical behavior.
- Continues to demonstrate proficiency in his or her professional practice by attending regular case conferences, in-services, and workshops, and by reading professional literature.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation details: 5 Yearly Salary
PIb07f73b94f51-254
Job Description
LUCRATIVE MONTHLY INCENTIVES AVAILABLE.
The Child & Family Clinical Therapist provides individual or group therapy to mentally or emotionally disturbed child/adolescents and their families. This professional collaborates with psychiatric and allied team members in assessment, diagnosing, treatment planning and intervention.
Essential Duties and Responsibilities include, but may not be limited to the following:
- Provides comprehensive assessments.
- Reports to work on time as scheduled and at the location assigned.
- Assessments contain discussion of facts to allow for development of appropriate service plans.
- The clinician demonstrates the ability to provide mental status information in a comprehensive manner.
- Assessments give a clear picture of the client's treatment needs, and provide the information necessary to develop an individualized service plan.
- Psychological/psychosocial interpretations are complete and accurate. Information provided is in accordance with DSM diagnostic criteria.
- Provides treatment planning and review through the person-centered planning process.
- Develops written individual service plans, addendums, reviews, and termination summaries within the agency-required timeframe.
- Practices Person Centered Planning principles.
- Service planning integrates assessments to provide meaningful and individual goals and objectives.
- Service reviews reflect the client's ongoing treatment needs and the development of additional necessary goals and objectives.
- Progress notes reflect growth and/or needs relative to goals and objectives in the treatment plan.
- The clinician completes documentation within 48 business hours of service delivery.
- Initial and ongoing assessments are comprehensive and completed within the agency-required timeframe.
- The therapist conducts individual, family, and/or group therapy.
- The therapist provides effective crisis intervention.
- The clinical treatment recommendations are reflective of the client's identified problem areas.
- The therapist participates in clinical team meetings and coordinates team interventions.
- The therapist consults with other team members when appropriate and integrates their input as appropriate.
- Direct service time. The clinician maintains 85 monthly direct service hours.
- Completes all required trainings.
COMPETENCIES
Critical Thinking- Consistently identifies, gathers and applies relevant information to your work:
- Gathering information
- Applying Information
- Adaptability
The therapist comprehensively assesses client needs on multi-dimensional domains (behaviors, health, education, financial security, relationships, meaningful activities, quality of life, etc.). Based on client and family needs, the therapist applies interventions to decrease challenging behaviors and family discourse, improve communication and quality of life. The therapist will be able to identify what is under the surface and respectfully explore while maintaining unconditional positive regard.
Equity Mindset-Understands and is committed to goals of equity, consistently centers equity in the organization’s work and workplace:
- Awareness of equity issues
- Ability to actively combat inequities
The therapist believes in the potential and resilience of all clients and seeks feedback on the therapy effectiveness and satisfaction from disparity-vulnerable individuals and families. The therapist is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness.
Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening:
- Communication approach
- Inquiry and listening
- Collaboration
The therapist demonstrates excellence in communication skills with individuals and their families through non-judgmental inquiry, respect, empathic and active listening and reflection. The therapist collaborates with colleagues and external entities utilizing clear and concise communication and professionalism.
Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work:
- Taking ownership
- Quality of work product
The therapist efficiently manages caseload, consistently meets required timeframes and ensures the highest quality of service delivery and consumer satisfaction.
Education AND Experience
- Masters degree in social work, counseling, psychology or related fields from an accredited college or university required.
- Required two years experience working with SED population (youth with identified serious emotional disturbance).
Credentialing, Licensure
Licensure with the State of Michigan (LARA) – LLMSW, LMSW, LLC, LPC or LLP. Employee is responsible for obtaining the required supervision for their respective licensure.
- Skills AND ABILITIES
- Excellent communication skills, both verbal and written.
- Ability to establish professional working relationships with all staff.
- Appropriately articulates the view of the agency when networking in the community.
- Has knowledge of diverse interventions (e.g., individual, and family therapies).
- Has knowledge of serious emotional disturbances in youth and mental illness in adults as demonstrated in his or her ability to educate clients to gain insight into illness.
- Has the ability to triage effectively.
- Demonstrates professional and ethical behavior.
- Continues to demonstrate proficiency in his or her professional practice by attending regular case conferences, in-services, and workshops, and by reading professional literature.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation details: 5 Yearly Salary
PIb07f73b94f51-254
Not Specified
G
Design Release Engineer - Engine
Salary not disclosed
Role: Design Release Engineer
Location: Dearborn, MI
Job-Type: Full- Time
Key Responsibilities
- Perform Design & Release engineering activities at component and system level.
- Follow the Design Change Checklist for each part to understand required DV and PV.
- Execute CAD and CAE updates as required.
- Develop DVP&R for the system and components.
- Manage the new supplier interaction and management with support from Ford STA team.
- Create and maintain the detailed development work plans in support of program timing.
- Support and maintain engine BOM.
- Perform WERS release and participation in change control.
- Move multiple parts across various engine platforms to alternative suppliers.
- Focus includes but not limited to powertrain systems such as of base engine, exhaust/after-treatment, turbochargers/air induction, thermal systems and fuel/ignition/evaporative emissions systems in addition to any other ICE powertrain systems.
- Own the engine sub-system design release process using OEM PLM system (e.g. Teamcenter, CATIA, etc.).
- Approve drawings, BOMs, part numbers, and configuration content.
- Manage Engineering Change Requests (ECR's) and Engineering Change Orders (ECO's).
- Ensure design change impacts to cost, quality, emissions, and timing are evaluated and communicated.
- Lead Validation, APQP & Launch Support
- Lead engine sub-system related APQP activities including DFMEA, PFMEA, SCAAFS, Control Plans etc.
- Support DV/PV testing: durability, thermal, NVH, performance, and emissions.
- Coordinate prototype, mule, and pre-production engine builds.
- Support PPAP readiness and launch activities
- Ensure Quality, Compliance & perform Risk Management
- Must be Proficiency with CAD and PLM tools (e.g. CATIA and Teamcenter)
Qualifications
- Bachelor's or Master's degree in Mechanical, Automotive, or related Engineering field.
- 3-6 years of internal combustion engine development experience.
- Prior experience in design release or technical leadership roles.
- Strong knowledge of engine systems, materials, and manufacturing processes.
- Experience with APQP, DFMEA, PPAP, and product launch support.
- Proficiency with CAD and PLM tools (e.g. CATIA and Teamcenter)
- Ford experience required
Not Specified
G
Product Lifecycle Management Consultant
✦ New 🏢 Global Connect Technologies
Salary not disclosed
Role Overview
We are seeking a detail-oriented BOM / PLM Engineer to manage and maintain product structures, Bill of Materials (BOM), and Product Lifecycle Management (PLM) data across the product development lifecycle. The role involves coordinating with cross-functional teams such as design, manufacturing, procurement, and quality to ensure accurate product data, configuration control, and engineering change management.
Key Responsibilities
- Create, maintain, and manage Bill of Materials (BOM) structures in the PLM/ERP system.
- Ensure data accuracy and integrity for parts, assemblies, and product configurations.
- Manage Engineering Change Orders (ECO), Engineering Change Requests (ECR), and Change Notices (ECN) in PLM systems.
- Support product lifecycle processes from concept through production and service.
- Collaborate with engineering, manufacturing, supply chain, and quality teams to ensure proper product documentation.
- Maintain part numbering systems, revisions, and version control.
- Ensure proper release of engineering documentation including drawings, specifications, and technical documents.
- Support configuration management and product traceability.
- Assist with new product introduction (NPI) by ensuring BOM readiness and documentation compliance.
- Perform BOM audits and validation to maintain system accuracy.
- Coordinate with ERP teams to ensure PLM–ERP data synchronization.
Required Qualifications
- Bachelor’s degree in Engineering, Mechanical Engineering, Industrial Engineering, or related field.
- 2+ years of experience working with BOM management and PLM systems.
- Experience with PLM tools (Windchill, Teamcenter, Enovia, Agile PLM, Arena, or similar).
- Knowledge of Engineering Change Management processes.
- Experience working with ERP systems (SAP, Oracle, etc.) is a plus.
- Strong understanding of product structure and configuration management.
- Excellent attention to detail and documentation skills.
Not Specified
G
Product Lifecycle Management Engineer - Enovia and 3DX
✦ New 🏢 Global Connect Technologies
Salary not disclosed
Job Title: PLM Engineer
Location: Dearborn, MI
Role Overview
We are seeking a detail-oriented BOM / PLM Engineer to manage and maintain product structures, Bill of Materials (BOM), and Product Lifecycle Management (PLM) data across the product development lifecycle. The role involves coordinating with cross-functional teams such as design, manufacturing, procurement, and quality to ensure accurate product data, configuration control, and engineering change management.
Key Responsibilities
- Create, maintain, and manage Bill of Materials (BOM) structures in the PLM/ERP system.
- Ensure data accuracy and integrity for parts, assemblies, and product configurations.
- Manage Engineering Change Orders (ECO), Engineering Change Requests (ECR), and Change Notices (ECN) in PLM systems.
- Support product lifecycle processes from concept through production and service.
- Collaborate with engineering, manufacturing, supply chain, and quality teams to ensure proper product documentation.
- Maintain part numbering systems, revisions, and version control.
- Ensure proper release of engineering documentation including drawings, specifications, and technical documents.
- Support configuration management and product traceability.
- Assist with new product introduction (NPI) by ensuring BOM readiness and documentation compliance.
- Perform BOM audits and validation to maintain system accuracy.
- Coordinate with ERP teams to ensure PLM–ERP data synchronization.
Required Qualifications
- Bachelor’s degree in Engineering, Mechanical Engineering, Industrial Engineering, or related field.
- 2+ years of experience working with BOM management and PLM systems.
- Experience with PLM tools (Windchill, Teamcenter, Enovia, Agile PLM, Arena, or similar).
- Knowledge of Engineering Change Management processes.
- Experience working with ERP systems (SAP, Oracle, etc.) is a plus.
- Strong understanding of product structure and configuration management.
- Excellent attention to detail and documentation skills.
Not Specified
G
ENOVIA / 3DEXPERIENCE PLM Engineer
✦ New 🏢 Global Connect Technologies
Salary not disclosed
Job Title: ENOVIA / 3DEXPERIENCE PLM Engineer
Location: Dearborn, Michigan
Role Overview
We are looking for a PLM Engineer with strong experience in ENOVIA and the 3DEXPERIENCE (3DX) platform to support product lifecycle management and Bill of Materials (BOM) management activities. The ideal candidate will have a mechanical engineering background and experience managing product structures, configuration control, and engineering change processes within PLM environments.
This role will involve working closely with cross-functional teams including mechanical design, manufacturing, and supply chain to ensure accurate product data and efficient lifecycle management within the ENOVIA / 3DEXPERIENCE platform.
Key Responsibilities
- Manage and maintain Bill of Materials (BOM) and product structures within ENOVIA / 3DEXPERIENCE PLM systems.
- Ensure data accuracy and configuration control for mechanical components and assemblies.
- Support engineering change management processes including ECO, ECR, and ECN within the PLM environment.
- Collaborate with mechanical design, manufacturing, procurement, and quality teams to maintain product data integrity.
- Maintain part numbering, revision control, and configuration management within PLM systems.
- Support product lifecycle activities from concept and design through production and release.
- Ensure proper release and documentation of engineering drawings, CAD data, and technical specifications.
- Conduct BOM validation and audits to ensure system accuracy.
- Support integration and synchronization between PLM and ERP systems.
Required Qualifications
- Bachelor’s degree in Mechanical Engineering or related engineering field.
- 2+ years of experience working with PLM systems, preferably ENOVIA and 3DEXPERIENCE (3DX).
- Strong understanding of BOM management, product structure, and configuration control.
- Experience supporting engineering change management processes (ECO/ECR/ECN).
- Familiarity with mechanical design documentation and CAD data management.
- Experience working with cross-functional engineering teams in product development environments.
Preferred Skills
- Experience with Dassault Systèmes 3DEXPERIENCE platform (ENOVIA).
- Knowledge of PLM–ERP integration (SAP, Oracle, etc.).
- Exposure to automotive or manufacturing product lifecycle environments.
Not Specified
G
Emission Certification Engineer
✦ New 🏢 Global Connect Technologies
Salary not disclosed
Job Title: Emissions Certification Engineer
Location: Dearborn, MI
Role Overview:
We are seeking an experienced Emissions Certification Engineer to support regulatory certification and compliance activities for gasoline, diesel, and hybrid powertrain programs. The candidate will work closely with calibration, testing, and regulatory teams to ensure vehicles meet EPA and CARB emissions standards.
Key Responsibilities:
- Lead vehicle and engine emissions certification submissions to EPA & CARB
- Prepare and manage certification documentation per CFR requirements
- Coordinate emission testing (FTP-75, US06, HWFET, WLTP, etc.)
- Support powertrain calibration teams to achieve emissions compliance
- Analyze emission test data and resolve compliance gaps
- Support OBD, evaporative emissions, and durability requirements
- Interface with regulatory agencies during audits and reviews
Required Skills:
- Strong knowledge of U.S. EPA & CARB regulations
- Hands-on experience in automotive emissions certification
- Background in Powertrain / Engine Calibration
- Familiarity with 40 CFR Part 86 & Part 600
- Experience working in OEM environment (Ford preferred)
Preferred:
- Hybrid / Electrified vehicle certification experience
- Experience with certification tools & reporting systems
- Bachelor’s degree in Mechanical / Automotive Engineering
Not Specified
B
Information Technology Business Analyst
Salary not disclosed
We are seeking a senior Technical Business Analyst to lead a high-visibility strategic initiative evaluating our enterprise Smartsheet ecosystem and broader productivity platform landscape.
This role is responsible for conducting a comprehensive technical and functional assessment of our current environment to determine the optimal path forward: renewal, consolidation into internal tools, or migration to a new external vendor. The outcome of this work will directly inform executive decision-making and long-term technology strategy ahead of our 2027 planning horizon.
This is not an administrative role. It is a strategic evaluation and platform architecture assessment role with cross-functional and executive exposure.
Key Responsibilities
1. Enterprise Discovery & Environment Audit
- Perform a comprehensive audit of all Smartsheet workspaces, teams, and governance structures.
- Catalog workflows, automation rules, cross-sheet formulas, and integrations (e.g., DataShuttle, Bridge, Dynamic View, Control Center, Pivot).
- Assess architectural complexity, scalability, data integrity, and risk exposure.
- Differentiate mission-critical business requirements from non-essential feature usage.
2. Internal Capability & Gap Analysis
- Map validated business requirements against the internal productivity tool stack.
- Identify consolidation opportunities and assess functional limitations.
- Evaluate feasibility, effort, cost implications, and long-term sustainability.
- Highlight material feature gaps and operational risk considerations.
3. External Vendor Evaluation & RFI Support
- Partner with Procurement to design and execute a structured RFI process.
- Translate business and technical requirements into evaluation criteria.
- Assess vendors across capability alignment, integration complexity, governance maturity, scalability, and total cost of ownership.
- Develop comparative scoring models and cost-benefit analyses.
4. Strategic Recommendation & Roadmap Development
- Deliver a data-driven executive recommendation supported by structured analysis.
- Outline renewal or migration pathways with risk mitigation strategies.
- Develop a phased roadmap aligned to a 2–3 year lifecycle horizon.
- Ensure implementation viability before the 2027 decision deadline.
Required Qualifications
Technical Expertise
- 4+ years of enterprise-level Smartsheet architecture and administration experience.
- Deep proficiency with Control Center, Pivot App, Dynamic View, Bridge, DataShuttle, and complex cross-sheet formulas.
- Strong understanding of automation design, workspace governance, and data architecture principles.
Analytical & Strategic Capability
- Demonstrated experience conducting gap analyses between business requirements and software capabilities.
- Experience supporting or leading SaaS vendor evaluations (RFI/RFP).
- Ability to develop structured scoring frameworks and cost-benefit models.
- Experience preparing executive-level recommendation materials.
Stakeholder & Influence Skills
- Proven ability to engage cross-functional stakeholders across technical and non-technical teams.
- Skilled at translating functional needs into technical requirements.
- Strong facilitation, documentation, and executive presentation capabilities.
Strategic Planning Experience
- Experience in multi-year software lifecycle planning (2–3 year horizon).
- Ability to evaluate long-term scalability, vendor risk, and platform sustainability.
Impact of the Role
This position will shape our enterprise productivity strategy and influence critical investment decisions. The successful candidate will combine technical depth, analytical rigor, and strategic foresight to deliver a defensible, data-backed path forward.
Not Specified
FSR Advanced Support Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
As a FSR Advanced Support Specialist in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The FSR Advanced Support Specialist provides dedicated administrative and analytical support to the FSR program, working closely with the Ford client and the Percepta Operations Manager to execute daily operational tasks.
While the role requires a high level of proficiency in reporting — including the ability to build complex Excel reports, analyze findings, and track performance metrics — its primary focus is on administrative coordination and program support.
The specialist acts as a key resource for data-driven decision-making and process improvements.
Additionally, the role serves as a secondary resource for triaging issues during bridge calls on an as-needed basis.
During a Typical Day, You Will: Administrative & Operational Support •Execute administrative priorities as directed by the Ford client and the Percepta Operations Manager to ensure the smooth day-to-day functioning of the FSR program.
•Manage and prioritize ad hoc tasks and special projects from the Operations team, acting as a flexible resource for program needs.
•Collaborate with Operations leadership to identify operational inefficiencies and recommend process improvements to streamline call center workflows.
•Participate in bridge calls to assist in triaging and resolving urgent program issues as needed (this is a secondary requirement).
•Represent Percepta and the FSR program in a professional manner during client meetings and internal stakeholder discussions.
•Reporting & Data Management •Develop, design, and maintain user-friendly reports and dashboards that translate complex contact center data into actionable insights for Ford and Percepta leadership.
•Utilize Excel skills to build and enhance performance tracking tools, ensuring all formulas and data structures are efficient and scalable.
•Analyze and interpret data trends to identify performance gaps, providing specific recommendations to management to help meet program KPIs.
•Ensure the total integrity and accuracy of all reports and data exports prior to delivery to the client.
•Provide tracking for special initiatives, such as pilot programs or control group processes, to measure the impact of program changes.
•Program Maintenance •Maintain a deep understanding of the FSR platform and business objectives to ensure reporting and administrative tasks remain aligned with program goals.
•Review existing reporting structures regularly, recommending enhancements or the retirement of obsolete metrics to improve efficiency.
•Coordinate with internal Percepta reporting teams and outside vendors to ensure data consistency across all platforms.
•Ensure the prompt delivery of all recurring and one-time deliverables according to established schedules.
•Adapt to program launch needs and shifting priorities as the FSR program evolves.
•Miscellaneous •Work on activities and/or projects as requested by Ford client and Percepta Operations Manager.
•Represent Percepta in a professional manner, both internally as well as with outside organizations.
•Provide support and troubleshooting pertaining to dashboards and reporting What You Bring to the Role •High School diploma required.
•BA/BS degree in Technology, Business, Economics, or Statistics, or equivalent work-related experience preferred.
•Experience with reporting/analytics required.
(2 years) •Familiarity with call center processes and technology is required (1 years) •Ability to review internal telephony system reporting and understand core call center KPIs (handle time, wrap time, etc.) •Previous experience in a call center environment required.
(1 years) Skills •Strong analytical ability required.
•Must be able to draw conclusions from raw data and summarize results quickly and efficiently o Microsoft Excel skills
- ability to quickly gather and organize data off of Excel Sharepoint files and navigate formulas pivot tables with ease • Experience with MS office.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across all management levels o Ability to create one pagers/shareouts on trends, data, help needed, etc.
• Good problem-solving skills
- able to creatively resolve complex situations.
• A self-directed work style.
• Proven ability to manage multiple, concurrent activities.
• Proven ability to perform in a fast-paced environment and with minimal supervision.
• Strives to create a supportive environment conducive to continuous improvement.
• Translates problems into practical solutions.
Other • Call center environment • Knowledge of company systems and applications to support Percepta management.
• Provide excellent customer service for internal and external customers on questions and issues.
• Provide follow-up reporting for a variety of program initiatives.
• Position requires onsite presence 3 days/week and a professional at-home environment for days the work is done remotely.
• This position requires a high level of professional integrity.
Client and employee information must be kept confidential.
What You Can Expect Pay rate of $21.64 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Not Specified
V
Java Front end Engineer
🏢 V2Soft
Salary not disclosed
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.
Python Development: Experience for backend support, automation, or scripting tasks.
Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.
Skills Preferred: Candidate must be strong in Angular/front-end development.
Python, GCP, GitHub experience is optional now but will help in future growth.
React or Vue.js: Experience with alternative front-end frameworks is a plus.
Experience Required: Engineer 3 Exp: Prac.
In 2 coding lang.
or adv.
Prac.
in 1 lang.
6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.
Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.
Python Development: Experience for backend support, automation, or scripting tasks.
Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.
Skills Preferred: Candidate must be strong in Angular/front-end development.
Python, GCP, GitHub experience is optional now but will help in future growth.
React or Vue.js: Experience with alternative front-end frameworks is a plus.
Experience Required: Engineer 3 Exp: Prac.
In 2 coding lang.
or adv.
Prac.
in 1 lang.
6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.
Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Not Specified
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