Project Manager

• Title : Project Manager (hospitality industry)
• Location : Bethesda, MD (3-4 Days Hybrid)
• Position type : Long Term Contract

Job description:

Role Summary

We are seeking an experienced Large Program Manager with deep expertise in the hospitality industry to lead and deliver large-scale digital transformation and technology programs across hotel operations, guest experience platforms, and enterprise systems. The ideal candidate combines strong program governance, delivery leadership, and deep knowledge of hospitality platforms such as PMS, CRS, POS, and revenue management systems.

Key Responsibilities

Program Leadership

• Lead large-scale enterprise programs across multiple hospitality brands, regions, and technology platforms.
• Drive delivery of digital transformation initiatives, including cloud migration, platform modernization, guest experience platforms, and operational automation.
• Manage multiple concurrent projects
• Track velocity and deliverables to ensure predictable delivery.

Hospitality Systems Oversight:

Manage delivery and integration of key hospitality technology systems including:

• Property Management Systems (PMS) – e.g., Oracle OPERA
• Central Reservation Systems (CRS)
• Revenue Management Systems
• POS and F&B systems
• Guest loyalty and CRM platforms
• Distribution systems and OTAs
• Channel management platforms

Stakeholder & Executive Management

• Act as the primary liaison between executive leadership, technology teams, and business stakeholders.
• Provide program status updates, risk management reporting, and strategic insights to senior leadership.
• Facilitate governance forums including Steering Committees, Program Reviews, and Architecture Boards.

Financial & Resource Management

• Manage program budgets, forecasting, and financial tracking.
• Ensure alignment between program outcomes and business value realization.

Risk, Compliance & Governance

• Identify and mitigate program risks across technology, operations, and integrations.
• Ensure compliance with industry standards, security policies, and regulatory requirements.
• Establish strong program governance frameworks and reporting structures.

Required Qualifications:

Experience

• 15+ years of experience in IT delivery, program management, or technology transformation.
• 5+ years managing large enterprise programs in the hospitality industry.
• Experience leading large global technology programs.

Hospitality Domain Knowledge

Strong understanding of hospitality platforms and processes including:

• Hotel operations
• Reservation systems
• Revenue optimization
• Guest engagement platforms
• Hospitality distribution ecosystem

Technical Understanding

Experience with enterprise technologies such as:

• Cloud platforms (Azure / AWS / GCP)
• API integrations
• Microservices architectures
• Data platforms and analytics
• Enterprise integration systems

Leadership Skills

• Exceptional stakeholder management
• Strong negotiation and decision-making capabilities
• Experience leading global distributed teams

Preferred Qualifications

• Experience working with major hotel chains or hospitality technology providers
• Familiarity with platforms such as:
• Oracle OPERA PMS
• Amadeus
• Sabre
• Salesforce
• Hospitality POS systems
• Certifications such as:
• PMP (Project Management Professional)
• SAFe Program Consultant / SAFe Agilist
• Certified Scrum Master (CSM)
• ITIL

Key Competencies

• Strategic program leadership
• Hospitality technology expertise
• Executive stakeholder communication
• Financial and operational governance
• Risk and issue management

Education Qualification

Bachelor’s/Master’s in Computer Science, Information Technology, Engineering, or related field (equivalent experience acceptable).