Information Technology Jobs in Vt Remote
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Description
Ready for more than just a job? Build a career with purpose.
At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.
As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.
In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.
At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.
Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.
From your PASSION to ours
Lactalus USA, part of the Lactalis family of companies, is currently hiring a Packager based in Brattleboro, VT.
We're looking for a reliable and meticulous Packager to join our team. In this role, you'll ensure the quality and accuracy of our food products by moving them from the filler line to the prep area for distribution. You'll work as part of a collaborative team, and your ability to multitask and prepare shipments properly will be key to your success.
Your responsibilities will include:
- Picking, sorting, and placing materials
- Preparing shipments
- Moving products using manual or motorized equipment
This role is temporary - all employees within this role have the opportunity to apply for a Permanent Position after 120 days.
Shift Information
- 3rd Shift 10 pm - 6:30 am Mon - Fri
- One rotating Saturday per month
- Hourly Wage: $18.50
From your EXPERTISE to ours
Key responsibilities for this position include:
- Work on the assigned line to assist with the packaging of yogurt containers by way of machine and/or hand packing.
- Uphold quality, safety, and cleanliness standards within designated areas.
- Communicate with other team members to ensure efficient plant operations.
- Set up the oncoming shift for a successful run.
- Perform any duties necessary to support the team.
- Obtain information necessary to perform duties at pre-shift tailgate meetings and by meeting with outgoing employees.
- Vigilantly monitor equipment operation for indications of impending problems and possible operational improvements.
- Trained to operate a pallet jack. \"We will train you if you don't have experience operating pallet jacks\".
From your STORY to ours
Qualified applicants will contribute the following:
- Maintain food safety and quality through completing job tasks and maintaining the work area in a sanitary manner.
- Required to wear food safety/sanitation clothing.
- This position necessitates conformance to personal hygiene regulations.
- Report food safety problems to personnel with the authority to initiate action.
- Ensure all programs are being upheld and documentation is current.
At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.
Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
*Description
* Counselor Supervisor – Make a Difference Every Day! Are you a compassionate leader with a passion for helping individuals overcome substance use challenges? Join BAART Programs, part of BayMark Health Services, where you can lead, mentor, and impact lives in a supportive outpatient clinic setting.
Your Role:
* Lead and mentor counselors to ensure high-quality patient care
* Oversee intake operations and patient screenings
* Maintain compliance with Federal and State regulations
* Monitor treatment plans and facilitate performance improvements
* Foster a positive, supportive, and collaborative work environment What You Bring:
* Licensed Alcohol and Drug Counselor (LADC), Licensed Independent Social Worker (LISW), or Licensed Clinical Social Worker (LCSW).
* Prior supervisory experience
* Experience working with individuals facing substance use challenges
* A non-judgmental, compassionate, and patient-focused approach Salary Range: Salary ranges from $58,000.00
- $64,000.00 annualized.
The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.
BayMark offers excellent benefits:
* 401K match
* Medical, Dental, Vision Insurance
* Accident Injury, Hospital Indemnity and Critical Illness Plans
* Company paid Short & Long Term Disability
* Company paid Basic Life Insurance
* Paid Time Off
* Bereavement Leave
* Flexible Sick Time
* Employee Referral Program Total compensation goes beyond the value on the paycheck.
Please consider the total compensation package by contacting us at BayMark Health Services for more information.
Join us and be a leader in the journey to recovery! Apply today.
Employment is contingent upon the successful completion of a background check and drug screening.
What to expect from us: BAART Programs, a BayMark Health Services company, is a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting.
Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.
BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination based on race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
This position will be selling our portfolio of services within our “Engage” suite of capabilities to enterprise-market clients.
The Sales Executive will drive new business by acquiring customers and generating revenue with our BFSI vertical.
Reporting to the Chief Revenue Officer, this role involves creating demand, building a pipeline, and closing deals.
The Sales Executive will lead new logo pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.
What the role entails: Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets Possess an in-depth understanding of TTEC’s services and differentiation Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform Maintain competitive knowledge and focus, continuously grow and develop professionally Qualifications 12 years’ experience of consultative solution-selling experience with complex global outsourced solutions Experience in outsourced customer care services or fraud prevention & detection solutions Demonstrates strong new business acquisition and revenue generation within BFSI verticals.
Track record of creating demand, building a robust sales pipeline, and closing deals to meet and exceed multi-year, multi-million-dollar annual revenue targets Comprehensive understanding of the full sales lifecycle, from prospecting to closing, with a strong commitment to effective funnel management Proven ability incorporating transformational technologies to improve efficiency and productivity while creating exceptional customer experiences Expertise in cultivating strong client relationships by providing valuable, strategic insights and tailored solutions to meet business needs Skilled in developing and delivering compelling proposals and presentations to key decision-makers College degree or equivalent work experience COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $160,000-$190,000.
This position is eligible to participate in a sales incentive program.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don't take our word for it, check out some of the diversity and women in leadership awards on .
Our focus is simple but meaningful, from our distribution centers to our offices every employee of C&S and their family of companies works to help feed local families, neighbors and communities. As a Warehouse Selector, youll pick, gather & organize product and prepare orders for delivery to local customers. Upbeat individuals interested in staying active & fit while earning above-average income are perfect for this role.Job Description
ACT FAST This One-of-a-Kind Opportunity Wont Last!
Experienced Warehouse Selectors: Your skills can pay off big in Brattleboro, VT. This is more than a job Its a physically active role with serious rewards and a supportive environment, plus real work-life balance.
Whats in it for you?
- $24/hr starting pay from Day 1 while in training
- 4-day work week with 8:00 AM start times enjoy your weekends
- Ambient-temperature Grocery section no freezer work
- $28+/hr average after training with regular performance incentives
Limited openings available dont wait!
If youve got the experience, nows your chance to earn more, work smarter, and enjoy a better balance.
Apply today this opportunity wont last!
Text CS to 32543 to learn more about how you can become a part of our legacy.
You will contribute by:
- Picking various items by using order sheets or an audio headset
- Stacking items on a pallet for wrapping and loading at the bay doors
- Ensuring accuracy to orders while adhering to our safety standards
- Operating a double walkie-rider or electric pallet jack to remove cases of products from storage rack & place on pallet and apply selection labels to appropriate cases (not in all cases)
- Utilizing proper wrapping techniques to ensure safety of product to prevent damages
- Informing Supervisor of any differences in case quantity and/or description
- Performing equipment inspections & completion of appropriate form
- Frequent safe lifting of varying case weight, shape, and height levels
- Having the ability and willingness to follow all material handling equipment safe operating procedures
Whats a great way to stay in shape?
- Continually standing, bending, pulling, lifting, pivoting up to 90% of shift
- Walking between 6-12 miles per day on various surfaces including concrete, tile, carpet, etc.
- Frequently lifting of product weighing between 1 - 60 lbs. or more
- Frequent lifting of product ranging from floor to overhead
- Possibility of working on multiple levels of varying height
- Safe handling of sharp objects including box cutting tools
We offer:
- Paid training provided
- Weekly Pay
- Benefits available from day 1 (medical, dental, vision, company matched 401k)
- PTO and Holiday Pay offered
- In certain locations C&S offers $100 towards the purchase of safety shoes
- Career Progression Opportunities
- Tuition Reimbursement
- Employee Health & Wellness program
- Employee Discounts / Purchasing programs
- Employee Assistance Program
Your work environment may include:
- Grocery (dry goods) about 50- 90
The Fine Print
This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.
Hiring immediately, to apply text CS to 32543 OR visit
By texting the advertised keyword to 32543 you will opt-in to receive hiring messages from the C&S Family of Companies. Msg & data rates may apply. Msg freq varies. Text STOP to cancel. For terms of use and privacy information, visit Equivalency Diploma - General Studies, High School Diploma - General StudiesShift1st Shift (United States of America)CompanyC&S Wholesale Grocers, LLCAbout Our Company
C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
DocCafe has an immediate opening for the following position: Nurse Practitioner - Family Practice/Primary Care in Vermont.
DocCafe is the premier physician and advanced practice job board to help you advance your healthcare career.
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Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.
This is an experienced desk based Property Adjuster role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
What you'll do:
Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims
Knowledge of estimating losses using Xactimate or similar tools and platforms.
Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
Ability to prioritize and multi-task, including navigating through multiple business applications.
May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
What sets you apart:
1+ years relevant property adjusting claims of moderate complexity
Experience desk adjusting residential property claims to include water, roof, and personal property
File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement)
Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta)
Currently hold an active P&C Adjuster license
Experience working directly for a standard insurance carrier
Experience in a all center environment
US military experience through military service or a military spouse/domestic partner
Physical Demand Requirements:
May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Compensation range: The salary range for this position is: $57,970 - $97,820.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
Digital Content Specialist II (Hybrid)
Chicago, IL
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.
RESPONSIBILITIES:
Writing and Content Development
- Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
- Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
- Develop copy for the Program Director Portal, including guidance, instructions, and resource content
- Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
- Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness
FREIDA Content
- Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
- Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
- Work on landing page and member-facing content that supports usability and conversion goals
- Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
- Conduct content audits and contribute recommendations to improve clarity and usability
User Insight and Industry Awareness
- Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
- Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
- Refine content based on user feedback, observed behavior, and performance data
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
- Ability to translate complex or regulated information into clear, user-centered language
- Experience collaborating with product, design, and marketing teams through content contributions
- Experience supporting content standards, including voice, tone, and style guidelines
- Comfort presenting recommendations and incorporating stakeholder feedback
- Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
- Working knowledge of Google Analytics and Power BI to inform content improvements
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
Assistant Commercial Lines Account Manager - Hybrid - Los Angeles, CA
The Company:
Are you a Property & Casualty professional with knowledge of Commercial Insurance, ready to join a growing agency? Join a leading insurance brokerage in Los Angeles, looking to invest in its people and help your continuous growth in the industry. This is the perfect opportunity for you to join the Commercial Lines team and provide dedicated support to Account Managers and clients.
The Compensation and Benefits:
- Salary ranges from $55,000 - $75,000, depending on your experience
- A full suite of benefits that include health, dental, vision, & life insurance
- 401(k) plan
- Hybrid Schedule after a dedicated training period
- Company-supported continued education
The Qualifications Needed to Thrive:
- Active Property & Casualty license
- 3-5 years of Commercial Insurance experience, preferably in a retail brokerage
- Proficiency with AMS360 is required
- In-depth knowledge of various insurance coverages, products, and agency procedures
The Key Responsibilities will include:
- Provide helpful and professional service and insurance needs to Account Managers and clients
- Process binder requests, endorsements, policies, etc.
- Verify critical information for file documentation: premiums, policy numbers, claims reports, forms, etc.
- Provide exceptional customer service via phone and email
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Collaborate with internal departments to meet customers' needs
Apply Now!
Why Work with Insurance Relief?
We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities. Give us a call to hear about all of the other opportunities we have available.
Remote working/work at home options are available for this role.
About this Position:
Job Title: Product/Program Lead
Primary objectives include:
- Ensuring successful adoption of the Worker Interface by county and human services staff.
- Preparing documentation and training materials to support education and adoption of the Worker Interface program staff and the pilot county and human services staff.
- Ensuring workflows reflect client's program policy, operational realities, and program directives.
- Incorporating human-centered design principles and family voice consistent with Whole Family Approach.
- Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.
Deliverables:
Deliverable 1: Identify, engage, and build relationships:
- Aligning the local agencies to the project goals and objectives.
- Consistent and clear outreach and coordination with agency leadership and frontline staff.
- Lead the onboarding of pilot agencies to the project.
- Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.
- Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.
- Establish norms and guidelines for pilot agency engagement and participation criteria.
Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.
- Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.
- Responsible for providing structured user feedback on potential development.
Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:
- Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.
- Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.
- Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.
- Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.
- Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.
- Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.
- Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.
- Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.
Product or Program Lead:
- Expert in agile design and build principles.
- Able to operate in a hybrid framework, facilitating and engaging with internal teams and the local agency teams with ease.
- Can articulate and define future vision and strategy for the Worker Interface with confidence.
"No phone calls please."
"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."
Remote working/work at home options are available for this role.
Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Tuition reimbursement
General Summary Works alternately in two member service environments, branch and Call Center, to deliver highly accurate, consistent, friendly, and professional service. Responsible for processing financial transactions, responding to inquiries, fulfilling requests, and troubleshooting concerns. Determines member needs and recommends products and services by having conversations to deepen member relationships. Effectively and accurately utilize Credit Union's systems and resources.
Position Duties & Functions
- Performs general and vault teller functions such as receiving and cashing checks and cash for deposits, examining checks for endorsements, accepting and processing loan payments, cashing checks, and paying out money.
- Keeps records of money and negotiable instruments involved in financial transactions, entering transactions into computer.
- Balances currency, coin, and checks.
- Processes non-monetary mail transactions including deposit verifications, address changes, check orders, statement questions, requests for copies, etc.
- Processes membership applications and collects initial deposits.
- As needed, removes deposits, counts and balances, and replenishes cash in automated teller machines and express drop boxes.
- Identifies member needs by reviewing account data and promotes new and additional products and services to enhance members' financial satisfaction. Completes a member profile questionnaire during member interactions.
- Identifies sales prospects and follows up on leads to adhere to both individual and branch sales targets as assigned.
- Participates in Business Development events and actively solicits new memberships and promotes additional products and services to existing members.
- Provides information on all Credit Union services, counsels members and prospective members in person or by phone on membership requirements and provides information on all savings and consumer loan products.
- Recognizes and identifies member's deposit and loan needs demonstrating through understanding of all consumer loan products.
- Performs daily branch duties and responsibilities as assigned by manager.
- Assists with monthly audits and reviews branch reports as assigned.
Core Call Center Functions
- Assesses caller needs and provides information to members and potential members on Credit Union membership, products and services, and other pertinent Credit Union information.
- Handles complex member requests and works in multiple workgroups, including Lending, ATM/Debit Card, Online/Mobile Banking, Foreign Currency, Wires and Outbound Service Calls.
- Processes all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options, and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
- Proactively engages member interest in Credit Union products and services. Demonstrates a strong working knowledge and creates the opportunity to make referrals or opens additional accounts.
- Educates members on how to reach financial goals, complex procedures, and self-serve options.
- Trouble-shoots and resolves member issues within assigned authority using resources available to ensure service level agreements are met. Escalates concerns when necessary to appropriate individuals in a timely manner serving as the member advocate.
- Identifies trends and system issues impacting members and reports to appropriate lines of business and management.
- Adheres to security and confidentiality protocols, operational procedures, and best practice guidelines.
- Documents member interactions accurately and clearly in our customer relationship management system.
Other Call Center Functions
- Completes required security and regulatory online training modules.
- Stays current with emails, knowledgebase, and Intranet content.
- Trains other agents and assists with answering questions on Zoom.
- Performs other duties as assigned by Call Center manager.
- Other duties as assigned.
Position Requirements
Experience and Education
- 1 - 2 years' branch, call center, or related financial services or customer service experience required.
- High school diploma, GED, or equivalent.
- Equivalent combination of education and experience may substitute for stated qualifications.
Knowledge and Skills
- Ability to write and speak effectively in English using correct spelling and grammar.
- Excellent listening skills with the ability to reflectively respond.
- Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
- Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
- Excellent customer service skills.
Competencies
- Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
- Initiative and self-direction.
- Ability to effectively communicate and collaborate with people at all levels.
- Sound problem-solving and decision-making ability, including the ability to prioritize.
- Ability to understand and align with our core competencies through daily projects and tasks:
Physical Demands
- Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
- May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
- Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary and Benefits:
Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: Range: $18.30 - $25.17 per hour
Equal Employment Opportunity Statement:
Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 8 for assistance.
CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click
Remote working/work at home options are available for this role.