Information Technology Jobs in Tolleson

Job Description

• The Homeless Services Specialist supports the Street Outreach, Navigation, and Resources (SONAR) team by ensuring accurate data, consistent documentation, positive relationships with community partners, and reliable inventory for outreach and Resource Center operations. This position serves as a caseload assistant to the full SONAR team, tracking follow up tasks and referrals and providing front-line triage to individuals requesting services in the Resource Center and in the field.
• The position staffs weekend heat relief operations between May 1 and October 1 and may represent SONAR coordinators at community meetings or workgroups as assigned. The nature of the work will require occasional evening and weekend hours.

Essential Duties

Data and Quality Assurance

• Enter client and service data into the Homeless Management Information System (HMIS), City systems, and partner databases accurately and within required timelines.
• Review records for completeness and data quality, including required fields, documentation, and coding, and flag discrepancies or missing information for SONAR staff.
• Supports in preparing basic reports and summaries to support program monitoring, workload tracking, and internal quality improvement activities.

Caseload and Referral Support

• Act as a caseload assistant to SONAR staff by maintaining shared task lists, tracking follow up deadlines, and monitoring outcomes of referrals.
• Monitor referrals to partner agencies, including shelters, housing providers, the Housing Authority of Maricopa County, behavioral health providers, and rental or utility assistance programs, and document outcomes or barriers.
• Communicate referral status updates to SONAR staff and assist with next steps such as gathering documentation, rescheduling appointments, or initiating alternative referrals.

Triage, Heat Relief, and Customer Support

• Provide front-line triage at the Resource Center, including initial screening, identification of priority needs, and routing to appropriate SONAR staff or partner agencies.
• Assist with basic triage and information gathering in the field as needed, including documenting location, contact information, and presenting needs.
• Staff weekend heat relief locations during the heat season (May 1 through October 1), including on-site triage, tracking attendance, coordinating supplies, and ensuring completion of required documentation and data entry.
• Provide clear, respectful, and trauma-informed information about SONAR services, eligibility criteria, and referral pathways to community members and partners.

Operational and Partner Support

• Maintain inventory of outreach and Resource Center supplies, including water, hygiene items, basic survival items, forms, informational materials, and office supplies.
• Track stock levels and reorder points and coordinate with City purchasing or designated staff to replenish supplies; organize storage areas, vehicles, and outreach kits so that staff have ready access to needed materials.
• Assist with scheduling internal and external meetings, preparing agendas and materials, and taking notes as requested; maintain assigned equipment such as laptops, tablets, and phones and report maintenance needs promptly.
• Support SONAR coordinators with special projects, team huddles, and quality improvement activities as assigned.
• Serve as a proxy for coordinators at community meetings, workgroups, or partner convenings when requested, including listening, taking notes, sharing approved program information, and reporting back key information and action items.
• Maintain professional and collaborative relationships with partner agencies, landlords, community groups, and other City departments.

Minimum Qualifications

• High school diploma or equivalency.
• At least two (2) years of experience in human services, administrative support, case management support, quality assurance, or data entry in a social services, housing, or homeless services environment.
• Demonstrated experience with data entry and records management in electronic databases or case management systems.
• Proficiency with common office software applications, including word processing, spreadsheets, email, and basic data tracking tools.
• Valid Arizona operator driver license.
• Level 1 Fingerprint Clearance Card required within three (3) months of hire.

Preferred Qualifications

• Experience with the Homeless Management Information System (HMIS) or similar human services data systems.
• Experience supporting homeless services, housing programs, or outreach teams.
• Experience with data quality, reporting, or quality assurance activities.
• Two (2) years of direct case management experience in a human services setting.
• Bilingual skills in English and Spanish, including the ability to speak and translate in both languages.
• Knowledge of trauma-informed care principles and Housing First practices.

Supplemental Information

• Work requires the ability to read and understand regulations, policies, procedures, and program standards.
• Work requires the ability to perform basic math calculations such as addition, subtraction, multiplication, and division.
• Work requires the ability to communicate clearly, both verbally and in writing, with internal staff, partner agencies, and members of the public.
• No direct supervisory responsibilities.
• Work involves choosing actions within limits set by standard practices and procedures, with judgment required to determine proper course of action and when to elevate issues to supervisors.
• The individual in this position will work with staff both within and outside the City and must maintain positive, professional relationships and open communication. Employee must maintain regular attendance and the ability to work in a constant state of alertness and in a safe manner.

Position Purpose: Our Cashiers will be responsible for executing a wide variety of tasks throughout the front end of the store, including bagging groceries, collecting carts and cleaning, and will provide a memorable experience for all our customers.

Responsibilities: A Cashier is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.

A Cashier's responsibilities include:

• Operating a register and accurately handle customer cash, credit/debit payments, and change
• Assisting all customers by providing information and resolving any complaints
• Assisting with stocking shelves, facing, cleaning and dusting as needed
• Maintaining Safety and Sanitation standards throughout the store
• All other related duties as assigned

Employees may occasionally experience the following physical demands for an extended period:

Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending

Perks & Benefits

• Competitive compensation, paid weekly
• Retirement Benefits
• Medical, dental, and vision insurance for yourself and eligible dependents
• Tuition Reimbursement for qualified courses
• Scholarship opportunities for continued education
• Store discount programs (10% off household groceries)
• Fun work environment where you have the opportunity to nourish your community.

Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.

For Internal Transfers/Promotion/Rehire Candidates:

• Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
• You may be asked to accept a part-time position if that is the only position available
• Rehires must be approved by an HRBP