Information Technology Jobs in Taylor, MI
287 positions found — Page 4
Company
Birdstop, Inc. (“Birdstop”, “Company”) builds the next generation of American drones. Birdstop’s recently launched Fealty product line delivers the fastest rapid response drone product ever built - fully compliant with national security regulations and manufactured in-house in Detroit. Enabled by recent breakthroughs in FAA approvals and AI-driven autonomy, Birdstop drones can operate continuously in a fully automated mode without personnel onsite. These systems actively serve our nation's critical infrastructure and public safety organizations with real-time aerial capabilities.
Role
Birdstop is entering a phase of rapid commercial expansion and this role will play a critical part in that. You will be responsible for closing revenue opportunities with both new and existing clients. You will be building assets and having discussions that not only service Birdstop clients and regulators, but also set how the industry itself evolves. You will work closely with the CEO, sales, marketing, and implementation on client engagements as well as building the systems and processes to grow the go-to-market organization.
Candidate
We are looking for someone who can hit the ground running on enterprise sales to new customers. The ideal candidate will have a demonstrated track record of outbound driven sales. Experience driving deals to closing and shortening sales cycles are highly valued. Existing knowledge of the industries we sell into and the technologies we deploy will be preferred. The candidate must be highly responsive and fast to act (measured in minutes and hours) on customer and regulator requests for information. Ability to produce written deliverables quickly and succinctly is a must in this role. The candidate must be able to meet unprecedented problems head on, make sound judgements, and act quickly.
Key Responsibilities
- Identify and target potential clients.
- Experiment and validate sales channels.
- Qualify leads and assess their suitability for product adoption.
- Understand clients' needs, pain points, and goals to provide the right offering.
- Prepare and deliver compelling proposals, presentations, and pitches to potential clients or partners.
- Negotiate terms and agreements to secure new business opportunities.
- Close deals that minimize the steps and effort necessary.
- Achieve or exceed revenue targets and sales quotas.
- Continuously monitor and report on sales pipeline and business development activities.
- Translate customer and regulator needs into actionable work items.
- Ensure work items are feasible from engineering and regulatory perspectives.
- Support on content about Birdstop, including but not limited to case studies, social media posts, website content, and press articles.
Basic Requirements
- 4+ years working in enterprise sales in a fast-growing nimble organization.
- Experience closing deals independently and quickly.
- Familiarity with negotiation of enterprise contracts.
- Strong written communication skills and actual enjoyment of writing.
- Ability to meet rapid timelines and communicate any deviations to timeline expediently.
- Experience as the point person for company presentations, financial models, and other key company materials.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Proven ability to work on multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced, dynamic environment.
- Fluency in written and oral communication with English.
- Work authorization in the United States (no visa sponsorship available).
- Ability to work from Birdstop’s headquarters in Detroit, Michigan.
Preferred Qualifications
- Experience working in the sensors and/or unmanned systems domain.
- Experience working at a fast growth technology startup.
What we offer
- High-trust, high-responsibility mission critical role.
- Strong career growth opportunities as Birdstop scales rapidly.
- Beautiful work facility overlooking the Detroit river.
- Direct exposure to senior leadership and deal strategy.
- Pizza, once a month.
- Extremely hardworking and collegial teammates who care deeply about the mission.
- Opportunity to define the next generation of American manufacturing and aerospace.
Compensation Range
$75,000 - $95,000 Base + Commissions
Full-Time Pediatric Dentist Opportunity
Wave Dental Specialists – Dearborn Heights, Michigan
Wave Dental Specialists is growing! We are seeking a full-time Pediatric Dentist to join our thriving, multi-specialty practice in Dearborn Heights, MI.
This is an incredible opportunity to step into a state-of-the-art, modern clinic with strong internal referral flow and a highly supportive clinical team.
About Wave Dental Specialists
Wave Dental Specialists is a multi-specialty dental clinic designed to provide comprehensive care under one roof. Our collaborative environment allows providers to work alongside other specialists while delivering high-quality, patient-centered care.
Our technology includes:
- Open Dental practice management software
- iTero digital scanning
- Modern operatories with advanced equipment
- Streamlined digital workflows
We are committed to clinical excellence, efficiency, and creating a positive experience for both our patients and providers.
Position Highlights
- Full-time schedule (3-4 days per week)
- Strong internal referral base
- Established patient flow
- Fully equipped pediatric operatories
- Supportive, experienced clinical team
- Collaborative multi-specialty environment
- Opportunity to grow and shape the pediatric department
Compensation & Benefits
We offer a competitive compensation package along with full benefits, including:
- Medical insurance
- Dental benefits
- Vision insurance
- 401(k)
- Paid time off
- CE allowance
Compensation structure is competitive!
We’re Looking For
- DDS/DMD from an accredited program
- Completion of Pediatric Dental Residency
- Licensed or eligible for licensure in Michigan
- Passion for treating children and building lasting patient relationships
- Team-oriented mindset
- Comfortable in a fast-paced, growing practice
Why Dearborn Heights?
Dearborn Heights offers a strong, diverse community with steady patient demand and excellent growth potential. Our location provides easy access to surrounding Metro Detroit communities.
If you’re looking for a modern, growth-focused environment where you can build a thriving pediatric practice within a collaborative multi-specialty setting, we would love to connect.
Apply today and grow with Wave Dental Specialists!
About the Company
Join our well-established multi-specialty dental group in Dearborn Heights, Michigan! We’re seeking a skilled and motivated Endodontist to join our growing team full-time.
About the Role
Our clinic offers a busy, established patient base with both internal and external referrals, providing a steady schedule and strong earning potential. You’ll have the opportunity to collaborate closely with other specialty and general dentists, all within a supportive and modern environment.
Responsibilities
- Full-time schedule with an established and growing patient base
- Competitive compensation structure with great earning potential
- Full benefits package
- Collaborative, multi-specialty team environment
- Referrals from in-house GPs and outside dental offices
- State-of-the-art technology including CBCT, Open Dental software, and Implant Direct systems
Qualifications
- DDS or DMD degree from an accredited dental school
- Completion of Endodontic residency program
- Current Michigan dental license (or eligibility)
- Commitment to patient-centered care and teamwork
Required Skills
If you’re looking for a thriving, referral-driven practice where you can focus on high-quality endodontic care, we’d love to hear from you!
Preferred Skills
Apply today to join a practice where specialists truly collaborate and grow together.
Pay range and compensation package
Competitive compensation structure with great earning potential.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Duration: 10 Months (Possibility of extension/conversion based on performance and budget)
Client: One of the largest providers of transformational learning solutions
Overview:
We are looking for a Safety and Equipment Instructor who will lead competency-based learning and assessments for a diverse group of learners, fostering their development in heavy equipment operation and maintenance.
We are looking for a highly motivated professional who embraces new challenges and can thrive in an independent work environment. The ideal candidate will demonstrate a strong commitment to staying current with industry advancements through proactive self-study and continuous learning. Candidates should possess prior experience in safely operating various types of heavy equipment, along with a background in maintenance and instructional facilitation.
Duties:
- Plan, prepare and deliver instruction of assigned courses using a variety of teaching methods to facilitate the learning of participants. Depending on program requirements, courses may be taught in the classroom, outdoor locations, and/or online.
- Emphasize and demonstrate strict adherence to safety protocols, company policies, and government regulations (OSHA, etc.).
- Maintain professional and technical knowledge and skills, including required occupational certifications and licensing, and stay current with instructional technology and delivery methods.
- Establish and maintain positive, professional, and collaborative relationships with internal and external partners, including co-workers, employers, and professional organizations.
Qualifications:
- Verifiable Occupational Experience: Two (2) years, or 4,000 hours, of recent and related occupational experience outside the field of education.
- Commercial Driving Experience: Two (2) years of verifiable commercial Class-A driving experience within their classification in the last three (3) years.
- An Associates degree in a related field OR a degree equivalent based on verified work experience in the occupation combined with applicable education and training.
- Valid Class-A Commercial Driver's License (CDL).
Executive Assistant to CEO
Confidential | Hybrid | Metro Detroit
Adecco is partnering with a large, publicly traded manufacturing organization to identify an experienced Executive Assistant to the CEO. This is a highly visible role supporting a dynamic, fast-paced global business and serving as a trusted partner to executive leadership.
This position offers a hybrid work schedule and the opportunity to operate at the highest levels of a complex, multinational organization.
Position Overview
The Executive Assistant will serve as a strategic partner and extension of the CEO, enabling effective leadership across a global enterprise. This individual will play a critical role in managing priorities, coordinating executive and board-level activities, and ensuring seamless day-to-day execution.
Key Responsibilities
- Manage a complex, global executive calendar with strong prioritization and judgment
- Prepare the CEO for meetings, travel, and key decisions with clear materials and context
- Coordinate Board of Directors and Executive Leadership Team meetings, including agendas and follow-ups
- Draft and refine executive communications, presentations, and talking points
- Act as a liaison across senior leadership, ensuring alignment and timely execution
- Manage global travel logistics and adjust plans in real time as needed
- Support multiple concurrent initiatives, ensuring deadlines and priorities are met
- Leverage tools and technology to improve efficiency and organization
Qualifications
- Bachelor’s degree preferred
- 5+ years of experience supporting a CEO or C-suite executive in a global organization
- Experience supporting board-level activity and executive leadership teams
- Strong organizational, communication, and problem-solving skills
- High level of discretion, professionalism, and executive presence
- Ability to operate independently in a fast-paced environment
Why This Role
- Direct exposure to CEO and executive leadership
- High-impact, highly visible position
- Opportunity to operate in a strategic, decision-oriented environment
- Competitive compensation and benefits
If interested, please apply directly to
Become a vital part of Jackson HealthPros’ team as an experienced CT Tech! You’ll accurately interpret a physician’s scanning instructions, administer contrast materials, and expertly operate CT scan equipment for an area healthcare facility.
Minimum Requirements:
- 2 years CT Tech experience
- Completion of a Joint Review Committee on Education in Radiologic Technology (JRCERT) accredited program in Radiology
- Current American Registry of Radiologic Technologists (ARRT) certification
- BLS certification
Apply now and you'll be contacted by a recruiter who’ll give you more information.
Assignment Details:
- Facility Type: Hospital
- Shift: Nights
- Working Hours: 1900-0730
Location Highlights:
Detroit offers a vibrant urban lifestyle with numerous cultural attractions. The Detroit Institute of Arts, known for its impressive collection, is located just a few miles from downtown. Additionally, the Detroit Riverwalk provides scenic waterfront views and recreational activities within a short distance from the city center.
Benefits Designed for Travelers
We deeply value your commitment to impacting others, that’s why we offer a comprehensive and competitive benefits package starting your first day.
- Weekly, On-Time Pay because that's how it should be
- Full Medical Benefits & 401k Matching Plan
- 24/7 Recruiter: Your main point of contact available by text, phone or email
- Competitive Referral Bonuses
- 100% Paid Housing Available
- Travel & License Reimbursement
Impacting the Quality of Care for Patients and Students Nationwide
As a health or education professional with Jackson HealthPros, you get the flexibility, stability and growth you need with the satisfaction of impacting communities nationwide. Choose from a variety of career options including direct hire, temp-to-hire, and travel contracts in cities coast to coast. Get full-time pay, benefits, and relocation assistance (at no cost to you) in travel contracts that give you the freedom to explore, with the stability of a full-time job. Find your perfect match with ProVenture, our AI enhanced career app designed just for you.
EEO Statement
Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
Are you a Registered Nurse (RN) looking for a leadership opportunity with a growing organization? We have an exceptional opportunity for an Assistant Director of Nursing (ADON) to join our team at Regency at Westland.
As Assistant Director of Nursing, you will assist the Director of Nursing and help plan, coordinate and manage the nursing department. You may provide infection prevention management as well.
If you are committed to providing the highest level of care and service to our guests and community, you will love this position.
At Ciena Healthcare, we take care of you too, with an attractive benefit package including:
- Competitive pay
- Life Insurance
- 401K with matching funds
- Health insurance
- AFLAC
- Employee discounts
- Tuition Reimbursement
You will join an experienced, hard-working team that values communication and strong teamwork abilities.
Responsibilities
- Assure that adequate strategies are in place to verify the current licensure and credentials of nursing employees.
- Aid with scheduling and performing guest rounds to monitor and evaluate the quality and suitability of nursing care.
- Maintain proper charting and documentation of care and of medications and treatments.
- Helps develop and implement the written staffing plan and nursing schedule that reflects the needs of the guest and guest population.
- Participates in the budget process of the facility and helps maintain the nursing supply, equipment and nurse staffing budgets.
- Maintains current knowledge of applicable managed care, Medicare and state Medicaid regulations, reimbursement systems and methodology.
- Aids in assigning responsibilities to associates, taking into consideration guest safety and that duties are commensurate with the educational preparation, experience, knowledge and ability of the persons to whom the duties are assigned.
Qualifications
- Registered nurse, RN with management or supervisor experience in long-term care or geriatric nursing
- Maintains current CPR certification
About Ciena Healthcare
Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services.
We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
IND123
- Experienced (GL-9 GS-11) SAME MISSION, NEW DRIVE! You love protecting your community and doing your part to keep our nation safe.
USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.
Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.
Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).
Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.
Relocation may be required.
Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.
Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.
All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.
Big Bend Sector Stations
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*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
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*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.
Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., and gathering evidence for criminal cases prosecuted through the court system.
If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.
Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; or develop and maintain contact with a network of informants.
There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.
Citizen to apply for this position.
S.
residency (including protectorates as declared under international law) for at least three of the last five years.
In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.
Click the Apply button on this site.
You will be linked to the CBP Talent Network registration page.
For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.
You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.
If you have questions about the application process, contact a recruiter through the U.Border Patrol page: /s/usbp.
NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
