Information Technology Jobs in Springfield

Position Title: Customer Service Representative

Reports To: Supervisor, Customer Service

Status: Full-time, Regular position

Category: Customer Service/Support

Location Name: CroppMetcalfe - Fairfax (Service Experts)

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities:

• Answers incoming phone calls from customers and assists call or routes call to appropriate person
• Maintains good customer relations and ensures that all calls meet Service Experts’ standards
• Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
• Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintains customer records by updating account information
• Accurately dispositions calls in call monitoring software
• Adheres to CPI compliance regulations when taking payments over the phone
• Updates capacity planner whenever calls or booked, rescheduled or cancelled
• Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
• Communicates with customers on the status of service calls
• Assists with dispatching as needed
• Continually maintains working knowledge of all company products, services, and promotions
• Working with dispatch to improve accuracy in scheduling and speed of response
• Reliable attendance and on-time job performance
• Performs similar/other duties as needed or assigned

Qualifications:

• High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
• Experience or training the use of computers and related systems in an administrative office environment
• Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Excellent customer-service, communication, and interpersonal skills
• Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
• Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
• Ability to work effectively in both a team and an independent environment
• Ability to make decisions based on established guidelines and procedures
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands
• An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for maintaining a clean and organized store environment with a focus on floor care. Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer
• Maintains all organizational, cleanliness, and recovery standards for the entire store, e.g. Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms
• Adheres to all company policies concerning Health and Safety (includes the refilling of all essential items in the Lounge, Restrooms and Front End)
• Cross-trained in other areas of the store (Backroom, Front End, Sales Floor, etc.)
• Supports and responds to all Front End coverage needs
• Adheres and upholds merchandising philosophy and signage standards
• Initiates and participates in store recovery as needed throughout the day
• Adheres to all operational and loss prevention controls in accordance with company guidelines and policies including shrink reduction
• Communicates accurately and effectively with management and Associates
• Adheres to all labor laws, policies, and procedures, including Associate meal and break period policies
• Participates in safety awareness maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong organizational skills with attention to detail
• Physical stamina to perform cleaning tasks and run floor buffer and scrubber
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Strong communication skills: verbal and written. Listens and responds appropriately
• Capable of lifting heavy objects with or without reasonable accommodation
• Standout colleague, working effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 10300 Main St

Location: USA TJ Maxx Store 0228 Fairfax VA

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Management Sciences for Health (MSH) is a global health nonprofit that makes foundational changes to health systems to protect people from diseases and improve their health. MSH collaborates with local partners, from the Ministry of Health to the community, to strengthen and complement existing health systems. Since 1971, MSH has worked in more than 150 countries to help ensure sustainable, resilient, and equitable access to quality health care around the globe.

MSH invites qualified, individual consultants to express their interest in joining the MSH Consultant Roster for potential future collaborations in the global health sector. We encourage professionals with diverse skills and experiences to express their interest in joining the roster by submitting an application.

Consultants can be remote or on-site as required by MSH.

Fill out the online application form and attach your latest CV and a cover letter. Applicants must indicate their skills by selecting them from the drop-down list. Please note that submission of an application does not guarantee automatic selection for the roster. MSH will contact candidates as needed.

Required Skills: Applicants that wish to apply for the Supply Chain & Pharmaceutical System Strengthening roster should possess the following skills/experiences:

• Supply Chain Management
• Pharmaceutical System Strengthening
• Supply Chain Planning
• Supply Chain Systems
• Logistics Management Information Systems
• Track and Trace
• CO2 Emission Reduction
• Stakeholder Management & Governance
• Performance & Reporting

MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MSH complies with Section 503 of the Rehabilitation Act, Section 4212 of the Vietnam Era Readjustment Assistance Act, as amended, and all related applicable regulations.