Information Technology Jobs in South Patrick Florida
90 positions found — Page 3
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
~18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Driver's license number
~ Social security number (only in the US)
~ Consistent access to a smartphone
How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
~18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Driver's license number
~ Social security number (only in the US)
~ Consistent access to a smartphone
How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more—DoorDash offers diverse earning opportunities so you can maximize your time.
Control your time: Make cash during off-peak hours so you don’t have to schedule your day around the lunch or dinner time rush; don’t wait around for an order when you do the shopping.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.*
Quick and easy start: Sign up in minutes and get on the road fast.**
Basic Requirements
~18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Driver's license number
~ Social security number (only in the US)
~ Consistent access to a smartphone
How to Become a Shopper
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app
Activate your Red Card in the Dasher app****
*Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses.
**Subject to eligibility.
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
****The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings. This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
We have a 3+ mos need for a detail‑oriented Temporary Analyst - Maintenance Program and Work Order Management teams. This is an on-site role and does not have the ability for a remote work situation.
This role will create standardized (“canned”) maintenance tasks derived from Maintenance Planning Document (MPD). This position involves interpreting MPD task data from Excel or PDF sources, analyzing Aircraft Maintenance Manual details (including effectivity, notes, and ICA (Instructions for Continued Airworthiness) references—as commonly found in MPD files and determining the appropriate parts, materials, and labor requirements for squawks or maintenance task creation.
The goal is to build consistent, accurate, and reusable squawk text that can be deployed across work orders to improve efficiency, accuracy, and standardization.
Key Responsibilities
1. MPD Data Interpretation
- Review and analyze MPD task data from Excel‑based or PDF‑based MPDs, including interval, task title, effectivity, and associated notes.
- Extract the required task information and convert it into a clear, concise canned squawk.
- Ensure consistency of squawk formatting across all tasks.
2. Aircraft Maintenance Manual Research & Parts Identification
- Investigate Aircraft Maintenance Manual entries, which commonly contain source notes, effectivity details, part Number applicability, ICA references, and material/part clues.
- Determine which parts are required for the task (filters, bolts, hardware, components, etc.).
- Document required parts, quantities, and any options or condition‑based replacements.
- Cross‑reference part applicability with aircraft model, serial number ranges, and effectivity.
3. Canned Squawk Creation – convert what is in MPT to excel
- Convert MPD tasks into standardized canned squawks that include:
- Task description
- Inspection or replacement instructions
- Required parts/materials
- Interval (FH/Months)
- Notes and special considerations
- Ensure squawks are clear, aviation‑appropriate, and compatible with Maintenance/ERP systems (Corridor).
4. Documentation & Data Quality
- Log all created squawks into the designated template or system.
- Maintain accuracy by validating MPD references and consistency with OEM documentation.
- Flag discrepancies or missing information to the supervisor for review.
5. Cross‑Functional Support
- Collaborate with Maintenance Planning, Engineering, Stores, and Work Order teams as needed.
- Provide clarification or corrective updates on previously created squawks.
Qualifications
Required
- Associates degree or equivalent work experience
- Experience reading technical aviation documents (AMM Aircraft Maintenance Manual, MPD Maintenance Planning document, IPC Illustrated parts catalog, CMM Component Maintenance Manual , etc.).
- Ability to interpret maintenance task data and map to parts/material requirements.
- Strong attention to detail and data accuracy.
- Proficiency with Excel and PDF reference documents.
- Excellent written communication skills.
Preferred
- Previous experience with Corridor, CAMP, CMP, or similar MRO systems.
- Aviation maintenance or technical publications background.
The compensation for this position typically falls between $24.00 - $30.00 per hour. This position is eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.
Westgate Cocoa Beach Resort allows you the amazing opportunity to enjoy the Florida sunshine, ocean breezes and spectacular oceanfront views in world-famous Cocoa Beach, while assisting guests who arrive to enjoy our spacious suites, along with easy access to white-sand beaches and area attractions such as the Cocoa Beach Pier and Port Canaveral. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Shaken, stirred, with a salted rim, you know how to fill a glass.
It is not just a drink, it’s the conversation that keeps bringing patrons back.
Friendly, fun and perfectly paced, juggling spirits both liquid and live
Our bartenders are top shelf!
As a Bartender you will:
- Welcome guests like old friends
- Stay fully informed of beverage and menu offerings
- Provide that perfect pour
- Maintain a safe, clean environment
- Call the shots and when to stop
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who shares our commitment.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Must have at least 1 year of bartending experience
- Occasional carrying and lifting of items up to 50 pounds.
- Must be able to work weekends and holidays as needed.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Calling all wing enthusiasts! Our company, Patel Management, LLC is currently hiring for Team Members to join our new Buffalo Wild Wings GO network! Buffalo Wild Wings GO has an atmosphere that creates stories worth telling - for our guests and for our Team Members. With our famous wings and flavors in a streamlined and counter-service environment, this is the place to start the next phase of your career. We are a brand on the rise, and we need great people-- like you-- as we write the next chapter of our story, together! .
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a Team Member, you will create legendary experiences for guests through the production of all Buffalo Wild Wings GO food menu items and by managing the takeout process, from order to pick-up/payment.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings GO fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another
day at the office.
* Flexible Schedule
* Free Shift Meals*
* Best in Class Training & Continuous Learning
* Advancement Opportunities
* 401(k) Retirement Plan*
* Medical, Dental and Vision*
* WOW Recognition Program
YOU GOT THIS
* You are at least 18 years of age.
* You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
* Eligible to work in the U.S.
Not sure if your experience aligns? We encourage you to apply. wing-lover or not, all backgrounds are welcome here.
You are applying for work with a franchisee of Buffalo Wild Wings, not Inspire Brands, Buffalo Wild Wings or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Patel Management is an equal opportunity employer.
* Subject to availability and certain eligibility requirements.
Company Introduction
IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.
The opportunity
Delaware North Parks and Resorts is hiring for part-time Commentator Tour Escorts to join our team at Kennedy Space Center in Merritt Island, Florida. As a Commentator Tour Escort, you will drive the tour buses and provide commentary about Kennedy Space Center and Cape Canaveral Air Force Station to guests visiting the property. You will be pivotal in telling the NASA story and should inspire our guests about space exploration.
Florida Commercial Drivers License Class A or B with a Passenger Endorsement is Required!
Pay
$22.36 - $22.36 / hour
Information on our comprehensive benefits package can be found at .
What we offer
Embark on an extraordinary journey with a job at Kennedy Space Center, where every day allows you to share the excitement of space exploration with our guests.
- Health, dental, and vision insurance*
- 401k with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- 12 complimentary tickets and 4 parking passes per year to share with friends and family
- Attraction share program with 5 visits per year with up to 3 guests at discounted rates to popular Florida attractions
- Rewards and recognition program with cool gifts and merchandise
- Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
*Available for eligible team members, part-time team members must earn eligibility
What will you do?
- Drive the tour bus along the designated routes while providing approved commentary throughout the journey.
- Regularly perform safety inspection checks on the tour bus; ensure proper fuel levels, visibility, and proper operation of required systems.
- Assist guests when they are boarding the bus and help them to their seats.
- Comply with all vehicle operation regulations to ensure the safety of associates and guests.
- Provide guests with accurate, factual, and intelligible commentary.
- All other duties assigned.
More about you
- Must be at least 21 years old to apply.
- Possess a valid Florida Class A or B Commercial Driver's License with the "P" Endorsement required.
- Minimum 2 years' driving experience, driving a 26,000-pound vehicle or greater required.
- Requires successfully passing background check, drug screening and a 3-part physical.
- High school diploma or equivalent required.
Physical requirements
- Must be able to lift and carry up to 30 lbs.
- Constant sitting, standing, walking, bending, reaching, and repetitive motions.
- Ability to remain sitting and standing for the entire length of shift.
- Requires work outdoors and on coaches with the presence of fumes, dust, and noise.
Shift details
Days
Evenings
Holidays
Weekends
Who we are
The Kennedy Space Center Visitor Complex is the visitor center at NASA's Kennedy Space Center in Florida. We offer our team members discounted meals, wellness rewards programs, and a 4-week on-the-job training program. Friends and family perks include up to 12 complimentary tickets with 4 parking passes per year to share. Additionally, team members receive 5 visits per year with up to 3 guests for visits at discounted rates to other popular Florida attractions.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Amit, at 224 507 1290 or Tenishbabu at 224 507-1292 Title: PLC Controls Analyst Location: On-site at Melbourne, FL Duration: 2 Months Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered Description: Controls and Systems Analyst to support both our industrial automation projects.
This role blends hands-on engineering such as site surveys, control panel design, and automation support with internal software development, troubleshooting, and system enhancements.
If you enjoy solving technical problems, working across teams, and balancing customer-facing and internal project work, this role is for you.
What You'll Do Conduct site surveys and collaborate with customers and project teams to define technical requirements.
Review bid specs, drawings, and documentation to support accurate project quoting.
Design industrial control panels, including layouts, wiring diagrams, and hardware selection.
Support internal business systems through analysis, coding, testing, and maintenance of applications.
Coordinate resources and timelines for larger system projects.
Troubleshoot user issues, provide technical guidance, and support system improvements.
Maintain high-quality documentation for both automation and software projects.
Collaborate with engineering, operations, IT, and customer teams to ensure successful project outcomes.
What You Bring Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred.
Experience in controls engineering and industrial automation support is preferred.
Familiarity with PLCs, HMIs, VFDs, sensors, and industrial electrical principles.
Electrical CAD drawing experience (AutoCAD or BricsCAD preferred), CAD macro scripting a plus.
Strong communication, troubleshooting, and documentation skills.
Customer-focused mindset and ability to work cross-functionally.
Valid driver's license with an insurable driving record.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
CAD, PLCs, HMIs
As a Technical Representative II in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing • Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.
• Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.
• Review digital photographs and supporting documentation.
• Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.
• Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) • Provide assistance to F/L dealerships submitting powertrain warranty registrations.
Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
What You Bring to the Role • High School Diploma or equivalent • Minimum 2-3 year of customer service experience • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training
- preferred A Bit More About Your Role • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to read and understand workshop manual and electrical schematics • Ability to speak confidently about repair procedures • Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems • Communicate and articulate in a professional and effective manner both verbally and written • Ability to provide technical coaching and feedback to TSR I & II level agents • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking • Strong computer and typing skills
- speed and accuracy of 40-60 WPM required • Intermediate computer skills required, i.e.
Web Browsing, Email • Two years of customer service experience with an emphasis on chat required • Ability to maintain the highest level of confidentiality • Basic knowledge of Microsoft Outlook, Excel, and Word preferred • Ability to work in a team fostered environment • Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
As a Customer Care Representative III in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.
What You Bring to the Role High School Diploma or equivalent 6 months Customer Service experience required Previous experience supporting customers through phone preferred Experience or interest in working with technology is preferred Experience with customer contact systems Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology Ability to advise and educate customers in a way they can understand
- possess patience to work through technical issues with non-technical customers Highly organized, detail oriented, and able to thrive in a fast paced, changing environment What You Can Expect Starting hourly rate of 15.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday-Friday: 8:30AM-5:30PM A Bit More About Your Role Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
Understand use of technology, scripts, and product knowledge.
Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Follow-up with the customer if required, to ensure the full resolution of the problem.
Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
Provides recommendations to Team Leader regarding the resolution of recurring problems.
Assists in formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support.
Remains knowledgeable of product and service offerings, current industry products and technologies.
Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique #LI-Onsite
