Information Technology Jobs in Somerville

The Associate Director, Omnichannel & Marketing Capabilities is a hybrid strategic and technical leader responsible for defining and building the marketing technology infrastructure that powers Galderma's US commercial business. This role acts as the primary bridge between business strategy and technical execution, serving the four major US business units. This individual will lead the design and implementation of the technical roadmap, with a specific hands-on focus on Salesforce Marketing Cloud and Journey Builder to orchestrate complex customer experiences. This high-visibility role will partner closely with Omnichannel Leads, Brand Marketers, and IT to translate commercial vision into a functional reality, ensuring campaigns are data-informed, automated, and scalable.

Essential Functions:

• Marketing Technology Roadmap & Solution Architecture

  • Define and own the technical capability roadmap, translating high-level business requirements from Brand and Omnichannel Leads into specific technical specifications and architectural designs.
  • Serve as the primary technical liaison between commercial business units and IT/Global Tech teams to prioritize and implement new platform features, connectors, and integrations.
  • Design scalable solution frameworks that allow for \"build once, deploy many\" capabilities across the four Galderma business units to reduce duplication and technical debt.
  • Evaluate and recommend new technical tools or plug-ins within the MarTech stack (e.g., SMS aggregators, webinar connectors) to support evolving campaign needs.

• Salesforce Marketing Cloud (SFMC) Operations & Execution:

  • Serve as the hands-on technical administrator and architect for Salesforce Marketing Cloud, directly managing Journey Builder, Automation Studio, and Contact Builder.
  • Build, test, and deploy complex, multi-step customer journeys, utilizing advanced logic (decision splits, engagement triggers) and scripting (AMPscript, SQL) to ensure flawless execution.
  • Oversee the end-to-end technical production process, including audience segmentation setup, email/SMS rendering QA, and final deployment scheduling.
  • Troubleshoot technical issues within the platform (e.g., API failures, data sync errors, email rendering issues) and resolve them rapidly to minimize business disruption.

• Data Activation, CDP & Personalization:

  • Lead the technical implementation of Customer Data Platform (CDP) use cases, configuring data ingestion rules and identity resolution logic to create unified customer profiles.
  • Develop and maintain the data schema and segmentation logic required to power \"Next Best Action\" and dynamic content personalization across channels.
  • Ensure all campaigns are technically configured for accurate measurement from day one, implementing proper tracking tags, parameters, and feedback loops into the data warehouse.

• Governance, Vendor Management & Enablement:

  • Establish and enforce technical governance standards, including naming conventions, folder structures, and data privacy compliance (consent management/opt-outs) within the platforms.
  • Manage the technical output of external development vendors and agencies, reviewing their code and configuration to ensure it meets Galderma's quality and security standards.
  • Create and maintain technical documentation (playbooks, data dictionaries, process flows) to support knowledge transfer and operational consistency.

Minimum Education, Knowledge, Skills:

• 8+ years of progressive experience in marketing operations, marketing technology, or digital transformation.

• Deep, hands-on technical proficiency with Salesforce Marketing Cloud, specifically Journey Builder, Email Studio, and Automation Studio.

• Experience in the pharmaceutical, biotech, or healthcare industry is preferred, but not required; experience in highly regulated industries is a plus.

Technical & Functional Skills:

• Proven experience building and managing a marketing technology roadmap and translating business needs into technical specifications.

• Experience implementing or utilizing a Customer Data Platform (CDP) (e.g., Salesforce Data Cloud, Tealium, Adobe) to drive segmentation and personalization.

• Strong understanding of HTML, AMPscript, and SQL basics for audience segmentation and content personalization.

• Demonstrated success in establishing a new capability or function within a complex, matrixed organization.

• Ability to lead through influence, bridging the gap between creative marketers and technical engineering/IT teams.

• Strong knowledge of healthcare compliance guidelines, FDA regulations, and privacy standards (PRC process).

• Proven ability to lead through influence and drive change in a complex, matrix-driven organization.

• Experience in capability assessment frameworks and competency modeling.

• Experience managing external agencies and strategic vendors.

• ~10% travel.

Competencies & Abilities:

• Strategic Thinking Shapes training strategy to support commercial objectives.

• Leadership & Influence Inspires and guides peers, field teams, and stakeholders.

• Advanced Instructional Design Builds sophisticated, learner-centered solutions.

• Project & Change Management Leads complex, multi-phase initiatives.

• Analytical Insight Uses data to inform decisions and demonstrate value.

• Innovation & Agility Adopts new approaches and pivots quickly in dynamic markets.

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $170K-$210K (Boston, MA).

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

All applicants must be legally authorized to work in the United States without requiring any type of work sponsorship. This position does not offer visa sponsorship now or in the future. If you require sponsorship, please do not apply. Individuals requiring sponsorship are not eligible and should not apply.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps:

• If your profile is a match, we will invite you for a first conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be

Intellectual Property Transactions Associate

Our client is a major international Am law 100 firm, seeking an associate for its Intellectual Property Transactions Group in New York, Boston, San Francisco, and Palo Alto. Candidates who are interested in working with clients at the intersection of IP, innovation and business strategy are best suited for this role. The salary range for this position is between $260k to $365k.

Qualifications

• 3-5 years of experience in IP transactions, technology licensing, or related practice areas.
• Large law firm experience is preferred.
• Experience drafting and negotiating complex license agreements and other agreements [purchase, software and cloud services agreements, and trademarks involving technology, software, data, and brand assets].
• Familiarity with AI technologies.
• Excellent communication skills, with ability to convey omplex legal concepts for clients in the consumer and technology sectors.
• Excellent interpersonal and client service skills.
• State bar admission in jurisdiction of practice.
• All candidates must be authorized to work in the U.S.

About Us

Marina Sirras & Associates LLC is a boutique legal recruiting firm committed to connecting exceptional legal talent with top-tier law firms and in-house legal departments nationwide. With decades of experience and a personalized, relationship-driven approach, we take pride in understanding the unique needs of both our clients and candidates.

We are a proud member of the National Association of Legal Search Consultants (NALSC) and strictly adhere to the NALSC Code of Ethics. Marina Sirras, our founder, is a former President and Chairperson of the organization, reflecting our longstanding commitment to integrity and professionalism in legal recruiting.

To learn more about our team and services, please visit us at

Job Title - Embedded Software Engineer (CIP / EtherNet/IP)

Location - Boston, MA, USA – Onsite (Relocation Available)

Employment Type - Contract / Full-time

About the Role

We are seeking a skilled Embedded Software Engineer with strong expertise in CIP (Common Industrial Protocol) and EtherNet/IP to support the development of industrial communication solutions. This role involves working on embedded systems, protocol stack integration, and real-time communication within industrial environments.

The ideal candidate will have hands-on experience in embedded C/C++ development, industrial networking protocols, and device-level integration, with a strong focus on interoperability and compliance standards.

Key Responsibilities

• Develop and maintain embedded software solutions using C/C++ for industrial devices

• Implement and integrate CIP / EtherNet/IP protocol stacks for Adapter or Scanner devices

• Work with RTOS environments such as FreeRTOS, ThreadX, or similar platforms

• Integrate and optimize TCP/IP stacks and Ethernet drivers for embedded systems

• Perform debugging and troubleshooting using tools such as Wireshark

• Ensure compliance with ODVA standards and support interoperability testing

• Collaborate with cross-functional teams to design, test, and validate embedded solutions

• Participate in system-level testing, validation, and performance optimization

Mandatory Skills & Qualifications

• 5–10 years of experience in embedded software development

• Strong hands-on experience with CIP / EtherNet/IP protocols

• Experience in protocol stack integration (Adapter or Scanner)

• Proficiency in C and C++ programming for embedded systems

• Experience working with RTOS platforms (FreeRTOS, ThreadX, etc.)

• Strong understanding of TCP/IP networking and Ethernet driver integration

• Must have experience with ODVA compliance and interoperability testing

• Experience using Wireshark or similar tools for debugging network communication

Preferred Skills

• Experience working in industrial automation or embedded device engineering environments

• Familiarity with real-time communication systems and industrial networking standards

• Strong problem-solving and troubleshooting capabilities

Why Join Us

• Work with cutting-edge technologies in a collaborative environment

• Professional growth opportunities and training support

• Inclusive, equitable, and respectful workplace culture

About NetworkPedia

NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve.

As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability.

How to Apply

Apply directly via LinkedIn Easy Apply. All applications are routed to our central recruitment email id -

A high-growth global technology provider is seeking a Director of Strategic Accounts to lead commercial expansion across the USA.

This role focuses on driving revenue across a portfolio of existing enterprise clients while developing new opportunities with financial institutions that rely on risk analytics, trading, and portfolio management technology.

You will work closely with pre-sales specialists and a dedicated BDR, focusing on complex solution sales into senior stakeholders across trading, risk, and treasury functions.

The position offers significant earning potential with uncapped commission and the opportunity to help scale a rapidly growing commercial function.

Key Responsibilities

• Manage and grow a portfolio of existing strategic accounts across financial institutions
• Identify and convert new opportunities with banks, trading firms, and capital markets participants
• Lead complex enterprise sales cycles involving risk analytics, pricing, and trading technology
• Engage senior decision-makers including Chief Risk Officers, Heads of Market Risk, Quant teams, and Trading Technology leaders
• Partner closely with pre-sales specialists and a BDR to drive pipeline generation and solution positioning
• Build long-term relationships with clients and expand multi-year commercial partnerships

Candidate Profile

• Strong experience selling risk, pricing, or trading technology into financial institutions
• Background working with capital markets platforms, analytics software, or quantitative solutions
• Proven track record managing enterprise accounts and complex solution sales
• Strong network across banks, investment firms, and capital markets participants
• Comfortable engaging both technical and business stakeholders
• Self-driven and entrepreneurial mindset with the ability to operate independently

Personal Qualities

• Highly resilient with strong perseverance in complex sales environments
• Self-motivated and able to maintain momentum independently
• Commercially driven with a strong ownership mentality
• Collaborative and comfortable working with technical specialists and sales support teams

Compensation

• Base salary: range of $175,000 base + lucrative bonus scheme
• Commission: Uncapped
• Strong long-term earning potential tied to revenue growth

Apply now to find out more about this unique opportunity.

Senior Software Engineer – Deployment & Reliability (Digital Pathology / Medical Imaging)

A fast-growing technology company operating in the digital pathology and medical imaging space is seeking a Senior Software Engineer to support the deployment, configuration, and long-term reliability of advanced imaging and AI-driven software systems.

This role sits at the intersection of software deployment, infrastructure engineering, and site reliability, ensuring complex software platforms are successfully installed, integrated with customer IT environments, and maintained at high levels of performance and stability.

You will work closely with engineering, customer support, and monitoring teams to ensure a smooth transition from system deployment to ongoing operational support while contributing to improvements that make deployments more scalable and reliable over time.

Key Responsibilities

Deployment & Configuration

• Lead end-to-end deployments of imaging, AI, and data management software systems at customer environments
• Configure and integrate servers, clusters, and storage systems within hospital or laboratory IT infrastructures
• Work with networking, authentication, storage, and security configurations to ensure successful installations
• Collaborate with field engineering teams during system installation and commissioning
• Develop standardized deployment playbooks, documentation, and validation checklists

System Reliability & Upgrades

• Manage software version rollouts, upgrades, and patching across deployed customer environments
• Work with monitoring and observability teams to track system performance and health
• Troubleshoot complex issues across multi-component systems including imaging software, AI inference pipelines, and storage layers
• Improve automation around upgrades, rollbacks, and maintenance processes

Engineering Collaboration & Continuous Improvement

• Identify recurring deployment or performance challenges and work with R&D teams to design long-term solutions
• Provide structured feedback from field deployments to improve product architecture and deployment workflows
• Validate new deployment tools, frameworks, and configuration approaches prior to wider rollout
• Contribute to improving the scalability and resilience of the overall platform

Customer IT & Cross-Functional Collaboration

• Serve as a technical liaison with customer IT teams regarding networking, infrastructure, security, and data access
• Ensure deployments comply with institutional IT policies and healthcare regulatory requirements
• Collaborate closely with support and monitoring teams to align escalation processes and root cause investigations
• Participate in post-deployment reviews to improve operational processes and reliability

Documentation & Knowledge Sharing

• Maintain detailed installation and configuration documentation
• Develop deployment guides, troubleshooting documentation, and internal knowledge resources
• Support and mentor field teams on standardized deployment and configuration practices

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related discipline
• 5+ years of experience in software deployment, DevOps, infrastructure engineering, or systems engineering
• Strong Linux (Ubuntu) administration and scripting skills
• Experience with containerization and orchestration technologies (Docker, Kubernetes)
• Experience with database technologies such as PostgreSQL or MongoDB
• Familiarity with web service configuration (Nginx or Apache)
• Solid understanding of networking concepts including VPNs, firewalls, and authentication systems
• Ability to troubleshoot complex distributed systems across software, infrastructure, and data layers
• Strong communication and collaboration skills when working with cross-functional teams and customer IT stakeholders

Preferred Experience

• Exposure to medical imaging systems, digital pathology, or healthcare technology environments
• Familiarity with DICOM or PACS systems
• Experience deploying or supporting AI/ML models in production environments
• Experience with observability and monitoring tools (Prometheus, Grafana, ELK)
• Knowledge of regulated environments and healthcare compliance frameworks (HIPAA, GDPR, IVDR)
• Experience supporting hardware and software integrated systems

Why This Role

This position offers the opportunity to work on advanced digital pathology and imaging technologies that support clinical diagnostics and research globally. The role combines hands-on technical deployment with the chance to influence how complex systems are designed, automated, and scaled across a growing global customer base.

We are partnering with a well-established and rapidly growing midsize New England law firm. As the firm continues to evolve, we are seeking an Director of Operations to serve as the firm’s top operational leader working right alongside the Managing Partners and the Executive Committee.

This is a high-visibility position designed for a seasoned legal operations professional who will thrive on creating consistent systems, mentoring administrative leaders, and ensuring a smooth-running practice.

Key Responsibilities

• Operational Leadership: Oversee day-to-day operations across all firm locations, establishing firm-wide policies and workflows to ensure seamless service delivery.
• Team Management: Directly supervise and mentor Office Managers and administrative department leads, ensuring consistency in staffing and procedures.
• Human Resources: Lead HR operations including talent acquisition, multi-state compliance, employee relations, and benefits administration.
• Technology & Systems: Act as the primary liaison for IT vendors and Managed Service Providers, ensuring cybersecurity controls and evaluating technology improvements.
• Facilities & Risk: Manage leases, vendor contracts, and internal risk management controls across the firm’s New England footprint.

Qualifications

• Experience: 10+ years of progressive leadership experience in law firm administration or legal operations.
• Proven Track Record: Demonstrated success managing multi-office, multi-state operations (specifically within the legal industry).
• Leadership: Extensive experience supervising and mentoring office managers or administrative department heads.
• Subject Matter Expertise: Deep understanding of law firm finance, HR compliance, IT oversight, and facilities management.
• Education: Bachelor’s degree required; Professional Legal Administrator (PLA) certification is strongly preferred.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• 
  
• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
  
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
  
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
  
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
  

This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

Duties and Responsibilities

• 
  
• Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
  
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
  
• Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
  
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
  
• Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
  
• Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
  
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
  
• Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
  
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
  
• Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
  

Required Qualifications

• 
  
• Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
  
• 5+ years of proven experience developing and deploying production-grade AI/ML systems.
  
• Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
  
• Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
  
• Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
  
• Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
  
• Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
  
• Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
  

Preferred Qualifications:

• 
  
• Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
  
• Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
  
• Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
  
• Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
  
• Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
  
• Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
  
• Experience in regulated industries or environments requiring strict compliance and data governance standards.
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.

Duties and Responsibilities:

• 
  
• Use internal system to run through activation queue
  
• Assist technicians and customers on the phone
  
• Handle escalation support for voice product activations both internally and to customers
  
• Troubleshoot services and devices in the field with customers and technicians
  
• Update configurations and/or order details to create successful turn up of services for customer
  
• Reconfigure Routers or equipment
  

Required Qualifications:

• 
  
• Technical background or desire to grow in technical field
  
• Strong organizational skills
  
• Ability to work independently and make judgement calls to resolve issues
  
• Ability to take direction and act upon it
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Strong verbal and written communication skills, ability to multitask
  
• Collaborative, Can-Do attitude
  
• Willingness to obtain government security clearance
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• Understanding of Networking, TCP/IP, Routing, Switching
  
• Experience in customer facing technical support roles
  
• Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
  
• 1-2 years in a technical support related role, or equivalent experience
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Prior public trust P2 security clearance
  
• Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  

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