Information Technology Jobs in Sebastian, TX

68 positions found — Page 3

Delivery Driver - Flexible Schedule
Salary not disclosed
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Remote working/work at home options are available for this role.
Not Specified
Delivery Driver - Earn Extra Cash
✦ New
🏢 Doordash
Salary not disclosed
Sebastian, Texas 4 hours ago
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Not Specified
Delivery Driver - Flexible Onboarding
✦ New
🏢 Doordash
Salary not disclosed
Sebastian, Texas, Flexible 4 hours ago
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Remote working/work at home options are available for this role.
Not Specified
Delivery Driver - Receive 100% of Customer Tips
✦ New
🏢 Doordash
Salary not disclosed
Sebastian, Texas 4 hours ago
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Not Specified
Drive with DoorDash - Flexible Schedule
✦ New
🏢 Doordash
Salary not disclosed
Sebastian, Texas, Flexible 4 hours ago
Why Become a Shopper with DoorDash?
Turn your shopping skills into extra income. Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings.
Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more—DoorDash offers diverse earning opportunities so you can maximize your time.
Control your time: Make cash during off-peak hours so you don’t have to schedule your day around the lunch or dinner time rush; don’t wait around for an order when you do the shopping.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.*
Quick and easy start: Sign up in minutes and get on the road fast.*
Basic Requirements
18+ years old** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Become a Shopper
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app
Activate your Red Card in the Dasher app***
*Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses.
*Subject to eligibility.
**Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
***The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings.

This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
Remote working/work at home options are available for this role.
Not Specified
Oceanography Officer
✦ New
Salary not disclosed
Primera, Texas 4 hours ago

Job Title : Oceanography Category / Component: Officer • Both Overview Oceanography (OCEANO) Officers, also called METOC, are the Navy's geophysical experts who understand and apply all facets of meteorology, oceanography, hydrography, bathymetry, geophysics, and precise time and astrometry.

Their mission is to define and apply the physical environment, from the bottom of the ocean to the stars, to ensure the U.S.

Navy has the freedom of action to deter aggression, maintain freedom of the seas, and win wars.

Key Responsibilities Provide timely and relevant support to fleet and joint operations by leading the collection, processing, prediction, exploitation, and dissemination of environmental data.

Ensure safety of navigation, access to denied waters, freedom to maneuver at will, and increase the lethality of Navy forces.

Lead teams ranging from small 3-4 person deployable units to large commands of over 400 personnel.

Serve as the one-of-one geophysical expert at an operational command.

What to Expect Serve in a variety of challenging operational billets with increasing scope and responsibility, both at sea and ashore.

The career path interweaves sea, shore, and educational tours.

Sea duty may include leading small team detachments on U.S.

and foreign vessels, serving as the embarked OCEANO Officer on an aircraft carrier or amphibious ship, or serving on a Strike Group or Joint Task Force staff.

Shore tours include assignments at major production commands, forecast centers, headquarters, Joint commands, the Navy Data Center, and Naval Research Labs.

Work Environment Assignments are worldwide, including Europe, Hawaii, Asia, and the Middle East.

Work environments range from being at sea on surface combatants, survey vessels, aircraft carriers, and amphibious ships to being ashore at major production commands, forecast centers, headquarters, and research facilities.

Pathways, Training & Advancement Initial training includes the 3-week Information Warfare Basic Course (IWBC) and the 7-week Basic Oceanography Accession Training (BOAT).

Officers may also attend Division Officer Leadership Course (DIVOLC).

Postgraduate education at the Naval Postgraduate School is required for officers at the LCDR level and senior, typically as mid-grade Lieutenants.

Promotions to LTJG and LT occur at 2 and 4 years of service, with competitive promotion opportunities to LCDR, CDR, CAPT, and Flag Officer ranks.

Requires a Baccalaureate degree, preferably in a technical field, with a cumulative GPA of 2.8 or greater.

Must have completed a full college calculus series (I and II) with a minimum 'C' average, and a college-level calculus-based physics series (I and II) with a minimum 'B' average.

A desired degree is in physics, physics-based oceanography, meteorology, hydrography, earth science, engineering, or mathematics.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy as an Officer, including United States citizenship A bachelor's or qualifying professional degree Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores on the Officer Aptitude Rating exam Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Must be qualified for sea duty, world-wide assignable, and eligible for a Top-Secret security clearance.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Not Specified
Team Leader
Salary not disclosed
Raymondville, TX 2 days ago
Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as a Team Leader, you'll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. You'll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We'll help you advance your knowledge and skills you'll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had:

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What you'll bring to the team:

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Your expertise:

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher

Why work for us:

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

The community you will join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you.

*Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Sponsored Job #42856

Not Specified
Women Under 40: Earn $35,000–$40,000 as a Surrogate
Salary not disclosed
Lyford, Texas 3 days ago

Do you want to become a surrogate? We are now offering a sign on bonus to all qualified and matched surrogates that sign contracts. The first step is to fill out our surrogate application. A fertility specialist will contact you to continue the process. For intended parents interested in surrogacy to start or grow their families please contact us today. The surrogacy process is complex, but we will be with you every step of the way. Call today to get started.

Women who may have the ability to produce eggs but are unable to use their uterus or do not have a uterus, may consider a surrogate. A donated egg may also be used with the surrogate in the event a woman cannot produce her own eggs or her uterus is not intact or insufficient to carry a pregnancy. In either case, the husband's sperm, if viable, may be used.

Using an egg donor unrelated to the surrogate carrier eliminates any biological tie. The egg of the surrogate is never used as part of the assisted reproduction process, so that a surrogate is never in the position of delivering her own biological child.

The basic requirements of a woman to serve as a surrogate are:

  • Emotionally stable
  • Responsible
  • In good physical health
  • Non-smoker
  • Has had at least one successful pregnancy
  • Is capable of carrying a child to full term

A woman is not required to fall within a particular age range to serve as a surrogate, but most intended parents prefer a surrogate under the age of 40. For more information on surrogacy please see the documents on the left side of this page.

In Texas, there is a judicial process for validating the Gestational Contract (the contract between the intended parents and the surrogate). Included within the various requirements for having a Gestational Contract validated by a Texas court is that the intended parents must be married and the surrogate must have previously carried a child to term. Additionally, there are residency requirements that apply to either the surrogate or the intended parents, but not both.

Compensation for a surrogate services generally starts in the range of $35,000 - $40,000, for base compensation with over all fees up to 70k, in many cases. The amount of compensation is dependent upon a variety of factors, including, but not limited to, whether the surrogate carries twins, what procedures a surrogate is required to undergo and whether the delivery is vaginally or by cesarean section.

Not Specified
Operations Supervisor - Harlingen, TX
Salary not disclosed
Harlingen 1 week ago
Advanced Call Center Technologies is seeking out energetic Supervisor to join our team.

We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results.

In this role you will directly supervise 10-25 agents in a call center production environment.

ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals.

This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.

We offer: • Opportunities to advance within • Flexible schedules • Tremendous bonus opportunities • Fantastic Supervisors and a Positive environment • Employee Ownership Program – a company paid, long term benefit.

Essential Duties and Responsibilities Monitors associates real-time productivity to achieve production and revenue goals.

Coaches and develops associates to improve quality, performance and productivity.

Develops and implements goals and action plans as needed.

Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.

Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.

Ensures associates adhere to company and client policies and standards.

Tracks and reports the associates daily performance and productivity.

Monitors and maintains work volume statistics.

Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.

Takes escalated customer calls.

Answers questions and recommends corrective services to address customer complaints.

Assists in determining work procedures, prepares work schedules, and expedites workflow.

Maintains the attendance records for associates using the timekeeping system.

Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.

Completes and presents associate’s annual performance appraisals.

Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.

Minimum Qualifications Previous Experience Managing in a Call Center Environment High School diploma or GED Bilingual English/Spanish Must be able to successfully pass criminal background check Excellent communication skills MS office proficiency
*Join our Talent Network by texting ACTTODAY to 51893
* ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.
Not Specified
Trainer - Harlingen, TX
🏢 Advanced Call Center Technologies, LLC.
Salary not disclosed
Harlingen 1 week ago
Advanced Call Center Technologies Job Description Trainer Reports To: Manager, Training & Quality Department: Training FLSA: Non-Exempt Prepared By: Human Resources Position Summary Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.

Nature and Scope Position reports to the Manager, Training & Quality.

Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and client representatives.

Responsible for the instruction and delivery of the company’s and client’s training program curriculum to existing and new hire employees.

Facilitates the classroom training and coordinates on the job training as required.

Essential Duties and Responsibilities All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary.

Any non-essential functions are assumed to be included in \'other related duties as assigned\': Delivers training on program content, product information, and company and client expectations to students in a classroom environment.

Facilitate training programs according to company and client guidelines.

Prepares and sets-up classroom.

Prepares training course materials for each class and maintains instruction manuals.

Develops and implements job aids for trainees Track and report upon the progress of the training class.

Identifies at-risk employees and implements an individual coaching plan for success.

Maintain class roster, attrition reports and weekly productivity reports.

Provide well prepared employees who know and understand the program, client, products, policies and productivity expectations.

Provides call floor support during employee transition from training to production environment Deliver refresher training and program update training to existing employees as required.

Attends train-the trainer sessions and stays current on curriculum content changes.

Other Duties as described my management Supervisory Responsibilities Directly supervises 10-30 employees per training class.

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School diploma/GED.

Associate’s degree or some college preferred.

Experience: Minimum of one year of related call center experience.

Supervisor or training experience preferred.

Skills: Computer experience in a Windows and web-based environment.

Experience using internet, word processing, spreadsheet and calendar software required.

MS Word, Excel and Outlook experience preferred.

Ability to speak effectively in front of groups of employees or customers.

Ability to write and complete routine reports in various formats.

Ability to analyze, interpret and report results, trends and outcomes.

Ability to deal with problems involving several concrete variables in standardized situations Certificates, Licenses, Registration: None required Competency To perform the job successfully, an individual should demonstrate the following competencies: Interpersonal Skills – Maintains confidentiality; Able to interact with a high volume of people; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Verbal Communication – Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds effectively to questions.

Written Communication – Writes clearly and informatively; edits work for spelling, grammar and accuracy; Able to read and interpret written information.

Problem Solving – Ability to design workable solutions to problems in a timely manner and within an ambiguous environment.

Reasoning Ability
- Apply common sense understanding to carry out instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Supports everyone’s efforts to succeed.

Diversity
- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics
- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Quality – Completes work in timely manner; Works quickly and efficiently.

Looks for and implements process improvements.

Planning/Organizing
- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules tasks; Develops realistic action plans.

Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Adaptability
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Flexibility to work as required and when needed to address urgent issues.

Dependability – Follows instructions, responds to management directions; Takes responsibility for own actions; Keeps commitments; Commits to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds.

This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions.

It indicates the kinds of tasks and levels of work difficulty required of positions given this classification.

It is not intended as a complete list of specific duties and responsibilities.

Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.

Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company.

The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.

Employee Signature Date
Not Specified
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