Information Technology Jobs in Seattle Wa Remote

IDR is seeking a Technical Writer (Software) to join one of our top clients for an opportunity in Seattle, Washington. This role focuses on creating clear, concise technical documentation for a diverse range of hardware and software products within a dynamic technology environment. The company operates within the tech industry, emphasizing innovation and user-centric documentation.

Position Overview for the Technical Writer (Software):

• Develop and maintain technical documentation including user guides, installation manuals, configuration instructions, and online help.
• Collaborate with cross-functional teams to gather technical content and ensure accuracy.
• Apply AI tools to accelerate content production while maintaining high-quality standards.
• Write for diverse audiences, including end users, IT professionals, and business stakeholders.
• Use industry-standard style guides and tools such as HTML, Markdown, MadCap Flare, and Adobe InDesign.

Requirements for the Technical Writer (Software):

• 3+ years experience in technical writing or related discipline such as technical training or support.
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help.
• Strong working knowledge and application of style guides and industry practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Technical Writer (Hardware) to join one of our top clients for an opportunity in Seattle, Washington. This role focuses on creating clear, concise technical documentation for a diverse range of hardware and software products within a dynamic technology environment. The company operates within the tech industry, emphasizing innovation and user-centric documentation.

Position Overview for the Technical Writer (Hardware):

• Develop and maintain technical documentation including user guides, installation manuals, configuration instructions, and online help.
• Collaborate with cross-functional teams to gather technical content and ensure accuracy.
• Apply AI tools to accelerate content production while maintaining high-quality standards.
• Write for diverse audiences, including end users, IT professionals, and business stakeholders.
• Use industry-standard style guides and tools such as HTML, Markdown, MadCap Flare, and Adobe InDesign.

Requirements for the Technical Writer (Hardware):

• 3+ years experience in technical writing or related discipline such as technical training or support.
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help.
• Strong working knowledge and application of style guides and industry practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

HCLTech is looking for a highly talented and self- motivated Senior Engineer — Salesforce Service Cloud (Integrations Focus) to join it in advancing the technological world through innovation and creativity.

Job Title: Senior Engineer — Salesforce Service Cloud (Integrations Focus)

Job ID: 86069

Position Type: Full Time

Location: Onsite

Location: Seattle/Vancouver

Type: Full-time/Contract

Role Summary

Design, build, and optimize integrations for SFSC at scale. Own API design, middleware patterns, error handling, and performance. Work closely with architects and platform engineers to deliver resilient, secure data flows.

Key Responsibilities

• Implement integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and External Services.
• Build/consume integrations via MuleSoft (preferred) or equivalent ESB; design RAML/JSON schemas.
• Implement named credentials, OAuth flows, security patterns, and robust error handling/retries.
• Optimize callouts, governor-limits compliance, and bulk patterns.
• Support data migrations (ETL, staging, delta loads), ID strategy, and data quality controls.
• Contribute to CI/CD (Gearset/Copado), automated tests for integration flows, and observability/alerts.

Required Skills

• 6–9+ years overall; 4+ years Salesforce with deep API/integration experience.
• Strong Apex (callouts, queueables, batch), Platform Events, Flow, and SOQL performance patterns.
• Middleware experience (MuleSoft preferred) or Boomi/Informatica/SnapLogic.
• Integration security (OAuth2/JWT/mTLS), error handling, idempotency, and monitoring.

Preferred / Nice to Have

• Event-driven design, Kafka/Kinesis; caching strategies.
• Experience with async processing and large data volumes (LDV).
• Certifications: Integration Architect, MuleSoft Developer/Architect, Platform Developer I.

Interview Focus

API design, error handling patterns, bulk/async, LDV, observability, solution trade-offs.

Pay and Benefits

Pay Range Minimum: $77000 per year

Pay Range Maximum: $188000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your

brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

HCLTech is looking for a highly talented and self- motivated Senior Engineer — Salesforce Service Cloud (core) to join it in advancing the technological world through innovation and creativity.

Job Title: Senior Engineer — Salesforce Service Cloud (Core)

Job ID: 86068

Position Type: Full Time

Location: Onsite

Location: Seattle

Type: Full-time/Contract

Role Summary

Build high-quality SFSC features across case management, omni-channel routing, digital messaging, entitlements, and knowledge. Balance declarative-first with Apex where needed, ensuring secure, scalable solutions

Key Responsibilities

• Deliver features using Flows, Lightning Web Components (LWCs), Apex (triggers/classes), and configuration.
• Implement Case lifecycle, Omni‑Channel, Digital Engagement (Chat/WhatsApp/Messaging), Macros, SLAs, Milestones.
• Configure Knowledge (data categories, article types) and search relevance.
• Build LWCs with strong UX patterns and test coverage (Jest for LWC, Apex tests).
• Performance tuning (SOQL, bulkification), security (CRUD/FLS), and package/release readiness.
• Peer reviews, design docs, and contribution to standards.

Required Skills

• 6–9+ years overall; 4+ years Salesforce core dev; 2+ years Service Cloud.
• Strong Apex, LWC, Flows; Omni‑Channel and Digital Engagement hands-on.
• Data model, sharing/security, and test automation for Apex/LWC.

Preferred / Nice to Have

• Knowledge setup, Einstein for Service features, Email‑to‑Case optimizations.
• CI/CD with Gearset/Copado/GitHub Actions; static code analysis (PMD/Sonar).
• Certifications: Platform Developer I/II, Service Cloud Consultant, JavaScript Developer I.

Interview Focus

Declarative vs code trade-offs, LWC depth, Apex patterns, platform limits, and real-world SFSC scenarios.

Pay and Benefits

Pay Range Minimum: $77000 per year

Pay Range Maximum: $188000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your

brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Title: Product Manager (Sales Compensation / Revenue Operations)

Work Location: Seattle, WA 98101

Job Type: Temporary Assignment

Duration: 6 Months

Work Type: Onsite

Payrate:$ 65. /hr.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients Who is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value, and selection. We are looking for an individual to provide specialized Information Technology support for our strategic business partners within the client Corporate Center.

Job Description:

• The Senior Product Manager will work closely with cross-functional teams, including Human Resources, Finance, Engineering and Legal and manage the full product lifecycle—from identifying opportunities and gathering requirements to prioritizing features and launching impactful solutions.
• The role requires the ability to translate business needs into actionable product plans, manage competing priorities, and deliver scalable, user-centric tools such as seller-facing features that improve compensation visibility (e.g. real-time earnings dashboards, quota attainment trackers, "what-if" commission simulators, etc.).
• The candidate must also demonstrate strong communication skills to align with executive stakeholders, provide regular updates, and present product performance metrics.
• To be successful in this role, the candidate must have at least six (6) years of product management experience, with a strong focus on Sales Incentive Compensation.
• The individual must exhibit both strategic thinking and hands-on execution abilities, with a proven track record of delivering results in dynamic, cross-functional environments.
• This role is an opportunity to apply deep product management expertise to transform Sales Incentive Compensation and drive meaningful organizational impact.

A day in the life...

• Ensures seamless collaboration with business and technology for responsive support for impactful product deliveries
• Crafts a multi-year product vision, articulating the value proposition and ensuring alignment to company strategic vision without support
• Evangelizes vision across the organization and the company where appropriate
• Defines the approach to deliver on the broader product vision
• Breaks down roadmaps into releasable features without support and owns the prioritization and sequencing of those features to best support strategic goals
• Prioritizes feature backlog, accounting for complexity, impact, and cohesion with business unit strategy
• Orchestrates comprehensive product planning sessions within their domain and across dependencies
• Leads customer research and independently synthesizes insights to develop a deep understanding of relevant product opportunities
• Demonstrates a deep understanding of market value and trends (including competitor products) and incorporates into product roadmaps
• Writes complete user stories and acceptance criteria within domain and influences across domains
• Drives progress against deliverables across their broader domain, proactively managing risks and dependencies so that outcomes are achieved
• Determines testing strategy and other acceptance criteria requirements
• Engages cross-functionally to ensure incidents are appropriately triaged and addressed. Communicates impacts across the business without support
• Prioritizes product roadmap to balance short-term deliverables with long term progress, across multiple domains with support
• Develops feature timeline and sequencing plan within a product line, considering technical and operational constraints and delivery of iterative value without support

You’ve got this if...

The Basics:

• 6+ years in the product management discipline, with at least 2 years focused on sales operations, revenue operations or incentive compensation platforms (Xactly, CaptivateIQ, Spiff, Varicent, etc.)
• Ability to translate complex compensation plan designs into scalable product requirements and data models
• Practical experience delivering AI- or ML-enabled product capabilities, with the ability to partner effectively with engineering teams to evaluate feasibility, risks, and value
• Strong understanding of Generative AI concepts (e.g., RAG, agentic patterns, prompt design) and how they can be applied responsibly within enterprise software products
• Define and track success metrics — accuracy rates, payout cycle times, seller adoption, dispute resolution SLAs — and use them to prioritize investments
• Stay current on the Incentive Compensation Management landscape, evaluating build vs. buy vs. integrate
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Partner with Change Management or other stakeholders to produce training materials and communications when plan structures or tools evolve
• Ability to inspire others, including demonstrated experience with leading strong teams
• Partner cross-functionally to effectively define, measure and analyze processes to identify improvement opportunities
• Technical background and understanding of software development principles, including Agile development, and testing methodologies
• Proficient in data analysis and performance metrics
• Strong critical thinking, analytical and problem-solving skills
• Ability to explain complex technical material clearly to users with varying levels of proficiency
• Excellent verbal and written communication skills, including presenting to various levels within a matrixed organization
• Outstanding organizational and time management skills
• Knowledge of product management tools (e.g. Aha!, etc.)

TekWissen® Group is an equal opportunity employer supporting workforce Diversity.

• Collaborate with Product Owners and stakeholders to gather, analyze, and translate business requirements into clear user stories and technical requirements
• Manage and maintain the Azure DevOps (ADO) backlog, including story prioritization and grooming
• Lead User Acceptance Testing (UAT) including test planning, execution oversight, and issue tracking
• Provide sprint summaries and milestone updates to business and technical stakeholders
• Coordinate with business users to manage testing, feedback cycles, and feature rollouts

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Remove blockers and support the team to maintain delivery momentum
• Monitor team velocity, sprint health, and workflow improvements
• Promote Agile best practices and foster a collaborative team environment
• Support the Product Owner with sprint goals and stakeholder alignment

• 5–8 years of experience in Business Analyst and Scrum Master roles within digital or website environments
• Strong experience with enterprise websites and digital marketing platforms
• Hands-on expertise with Adobe Experience Manager (AEM) is required
• Experience with Adobe Customer Journey Analytics, Adobe Launch, or Adobe Target is a plus
• Knowledge of UX best practices, SEO fundamentals, QA/testing workflows, and digital analytics
• Strong understanding of Agile/Scrum methodologies
• Experience using Azure DevOps or similar backlog management tools
• Ability to write clear user stories and define acceptance criteria
• Excellent communication and stakeholder collaboration skills
• Agile certification (CSM, PSM, etc.) preferred

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.

As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.

At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.

Location: Atlanta (Hybrid)/US (remote)

What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

• Prospect, pitch, and close deals for our AI technology solution such as our chatbot
• Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
• Represent Commercient at meetings, demos, and events across the US
• Gather insights from the market to help shape our product and sales strategy
• Hit and exceed sales targets while growing your career in a fast-moving company
• Travel to several conferences per year in the US

Who You Are

• Sales hunter with a passion for building relationships and closing deals
• Energetic, ambitious, and motivated by results
• AI enthusiast who likes to learn about AI and stays current with the trends
• Comfortable meeting clients and thriving in a dynamic, less-structured environment
• Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
• 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
• Familiarity with Salesforce, HubSpot, or ERP ecosystems
• Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
• Consultative, high-EQ selling style with technical curiosity
• Comfortable engaging at C-level and VP-level
• Self-starter with strong pipeline discipline and storytelling ability
• Excited about shaping a next-generation AI sales motion
• Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
• Comfortable working independently in a remote team environment
• Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.

Not for you if: you dislike rejection or ambitious goals.

Why Join Us?

• Be a key player in our expansion — your impact is direct and visible
• Work closely with founders and an international team
• Learn and grow in a tech-driven, fast-moving environment
• We have an engaging, collaborative culture focused on succeeding together

Compensation & Perks

• Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
• Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
• Comprehensive Benefits Package
• 401k program with generous company match
• PTO
• Hybrid role based in Atlanta, GA with fully remote option for US-based candidates

About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.

Why Work With Us

• Work remotely with a diverse, supportive, and fun global team
• Be part of an innovative company that embraces cutting-edge technology
• Enjoy learning and development opportunities to grow your career
• Flexible work-life balance and an environment where ideas thrive

Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.

*This role will be based out of our various retail locations throughout Missouri along with one day per week working from home supporting centralized services*

Job Summary

Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience. #LI-Hybrid

• Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
• Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
• Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
• Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
• Supports company policies, procedures, mission, values, and standards of ethics and integrity.
• Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
• Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
• Maintains and develops relationships with medical providers and other health professionals.
• Ensures pharmacy staff follows up with medical providers’ to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
• Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
• Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
• Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
• Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
• Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
• Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.

About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
• Current Pharmacist license as granted by the appropriate state licensing authority.
• Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).

• At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience with pharmacy technology including Intercom, Promise, and Plus.
• Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).

Job Summary

*This role will be based out of our various retail locations throughout Tennessee along with one day per week working from home supporting centralized services*

Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience.

• Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
• Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
• Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
• Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
• Supports company policies, procedures, mission, values, and standards of ethics and integrity.
• Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
• Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
• Maintains and develops relationships with medical providers and other health professionals.
• Ensures pharmacy staff follows up with medical providers’ to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
• Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
• Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
• Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
• Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
• Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
• Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.

About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#LI-JJ1
#LI-Hybrid

• BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
• Current Pharmacist license as granted by the appropriate state licensing authority.
• Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).

• At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience with pharmacy technology including Intercom, Promise, and Plus.
• Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).