Information Technology Jobs in Saugus

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

As a Software Development Engineer, you will represent Embedded Quality in the Software organization. You will have a direct impact on the business, advancing the platform for both internal and external customers. You'll be exposed to a large variety of the foundational pieces of the Sonos system - music playback, device-to-device interaction, partner services, and much more. In addition, you'll be tasked with creating a development pipeline with quality at its core. You will be expected to understand the features being built and automate testing of those features. In addition, you will work with a team of industry-leading innovators across many different disciplines such as hardware, product management and user experience. If you love music, solving challenging problems and delivering high-quality products, we want to talk with you!

What You'll Do

• Develop and improve the team's automated CI/CD release pipeline, with quality as its foundation.

• Develop automated tests for new software features, especially around partners and control API

• Monitor, debug, and fix breakages within our automated pipeline.

• Add and democratize new forms of data and metrics to allow the team to make decisions on where to focus and improve our tests.

• Be an active participant and engaged part of your Scrum team - you are the voice of both quality and the customer during the development process.

• Review requirements, behavior specifications, and design documents to begin test development early and uncover issues prior to implementation.

• Investigate log, track, and triage bugs to determine root cause and establish prioritization.

• Advocate Software Quality within Sonos

What You'll Need

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria.

Basic Qualifications

• Bachelor's Degree in Computer Science, Software Engineering or equivalent experience

• 1-5 years of experience in automation, preferably with embedded systems

• Demonstrated proficiency writing code for automation with one or more of the following: Python, Javascript, C/C++

• Experience with version control such as Git, Perforce, etc

• Knowledge on data instrumentation and telemetry for Software Quality

• This role requires commuting distance to our main engineering office in Boston. Qualified candidates must be able to be in our office at least once a week. (#LI-Hybrid)

Preferred Qualifications

• Experience with REST and/or Websocket based APIs

• Experience with CI/CD build and release pipelines: Github Actions, Jenkins, Azure Pipelines, etc

• Experience with the following technologies:

  • Embedded, Restful API and Cloud automation testing tools in a B2B model

  • OpenAPI Specifications, Data Telemetry and Code Instrumentation

  • Test Automation Frameworks in Python

  • JIRA

  • Kubernetes and Docker containerization

  • Linux as a development platform

  • Tableau, Kibana, DataDog and other system reliability and quality tracking tools

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

The specific pay offered will depend on the candidate's geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition

• Company-paid Disability, Life, and AD&D Insurance

• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Locations: Atlanta | Boston | Heredia

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

POSITION DESCRIPTION

We are seeking a motivated and experienced Technical Application Engineer to lead the engineering, administration, and optimization of personal productivity applications across BCG. This role plays a critical part in ensuring that BCG's suite of productivity tools—including Microsoft 365, Adobe Acrobat and Creative Cloud, and other integrated third-party applications—are implemented and operated at peak performance. As a key member of the Productivity Tools team within BCG's Personal Productivity Organization, you will collaborate with product owners, vendors, and architects and engineering teams to ensure seamless user experiences, effective governance, and ongoing operational excellence.

Key Responsibilities:

• Engineering & Administration
• Manage and configure enterprise application services across both legacy and cloud platforms.
• Lead upgrades, rollouts, patching, and migrations for a variety of applications.
• Conduct health checks, monitoring, troubleshooting, and performance tuning.
• Integrate applications with third-party platforms or in-house solutions.
• Support complex deployments and ensure high availability of services.
• Governance, Documentation & Support
• Define and maintain SOPs, administrative practices, and end-user documentation.
• Develop governance frameworks around licensing, lifecycle, and architecture.
• Provide Tier 3 escalation support and resolve complex technical issues.
• Mentor service desk teams and promote best practices in application usage and management.
• Collaboration & Cross-Team Engagement
• Coordinate with network, security, and support teams for seamless application service delivery.
• Participate in planning, migrations, upgrades, and project execution.
• Liaise directly with Microsoft, Adobe and other vendors for advanced configuration and support scenarios.

Core Focus Areas:

• Deliver robust engineering and operational support for Microsoft 365 apps, add-ins, Adobe Acrobat, MS Forms, and other productivity tools.
• Drive standardization and operational consistency across the firm's application portfolio.
• Provide leadership and guidance within the M365 Application Governance Council.
• Contribute to the strategy and implementation of productivity-enhancing tools firmwide.

What You'll Bring

Experience Required:

• 5+ years of experience managing enterprise-grade applications, with 3–5 years specifically in Microsoft 365 administration and technical product analysis.
• Proven experience in Adobe Creative Cloud deployment and productivity enablement.
• Strong background in enterprise M365 configuration and governance, including automation tools like Power Automate and scripting with PowerShell and Microsoft Graph API.
• Advanced capabilities using GraphAPI, PowerShell, SQL, and Power BI for:
• Scripting and bulk administration
• Automating service management
• Data analysis and backend reporting
• Visualizing application performance metrics
• Background in implementing GenAI capabilities across Microsoft 365 (e.g., Powerpoint, Word, Excel) is a significant plus.
• Familiarity with Azure AD, Conditional Access, Defender for Office 365, Intune, and related services.
• Expertise in managing applications in a cross platform environment such as Windows, Mac (OSX), and iOS platforms.
• Experience across application development life cycles, including requirements design, development tracking, change/release management, and operational support.
• Ability to identify and manage integration dependencies across M365 apps and third-party solutions.
• Strong incident management, security compliance, and vulnerability remediation experience.
• Track record in defining KPIs and reporting on performance and service stability.
• Level C2 English proficiency as demonstrated by IELTS 8.5+, TOEFL iBT 110+, TOEIC 945+, CAMBRIDGE CPE, or comparable demonstrated proficiency.
• B.S. CS/MIS or four (4) additional years relevant experience in lieu of degree

Preferred Qualifications:

• Certifications such as MS-100, MS-101, SC-300, AZ-900 are highly desirable.
• Agile/Scrum experience and familiarity with Jira, Confluence, or Azure DevOps.
• Prior involvement in enterprise-level security policy enforcement and tooling compliance.
• Strong communication skills with an ability to convey technical issues to non-technical stakeholders.
• Key Attributes for Success:
• Excellent organizational and time management skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solver with a collaborative mindset.
• Clear, confident communicator with strong documentation capabilities.

Additional info

*** For US locations only ***

In the US, we have a compensation transparency approach.

Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.

• The base salary range for this role in Atlanta is $121,000.00 - $147,700.00

This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

Senior Developer, AI Evaluation & Cloud Infrastructure | Just Horizons Alliance

Join us to build the technical foundation for AI accountability.

The Role

Just Horizons Alliance is an 18-year-old applied research lab focused on ethics and technology. Our current focus is the AI Ethics Index, a measurement framework for evaluating AI systems on ethics, safety, and societal impact.

We need a senior engineer to own the technical infrastructure end-to-end: learn what exists, close critical gaps, and build something that lasts.

The evaluation methodology is validated and in use. We're now at the stage where the systems need to mature alongside the research. This is the first dedicated infrastructure hire for this work, and you'll shape how it scales.

What You'll Do

Months 1–3: Learn the System

Map the current architecture with Sophia Zitman (AIEI Team Lead). Understand the evaluation methodology, the data flows, and the infrastructure that supports them. Identify what needs to evolve for multi-domain benchmarking—reproducibility, security posture, test coverage, deployment pipeline. Begin implementing the highest-priority improvements.

Months 4–6: Build for Scale

Architect the infrastructure to support the next phase of the Index. CI/CD that maintains stability as the system grows. IAM and secret management built for a production environment. Experiment tracking that makes every evaluation run auditable. Documentation that enables the research team to work independently.

Months 7–12: Expand

Multi-domain benchmarking across education, healthcare, finance, and other sectors. Reproducibility standards that meet external scientific scrutiny. A system the research team can extend without engineering support for every change. At this point, the infrastructure should be stable enough that you're focused on capability, not maintenance.

Why This Role Is Difficult

This is infrastructure for a scientific standard, not a product feature.

Correctness and delivery both matter. A bug in the evaluation engine doesn't break a feature, instead it invalidates a measurement. A flawed pipeline doesn't slow things down, it compromises the credibility of the research. At the same time, methodology that never runs in production has no impact. The role requires both rigor and momentum.

You're translating between disciplines. Your stakeholders are researchers, ethicists, and governance specialists. You'll need to take concepts like \"operationalizing an ethical construct\" and turn them into data models and pipelines. This is a translation problem as much as an engineering problem.

The work is novel. There's no existing system to reference. The AI Ethics Index is defining what rigorous AI evaluation looks like. You'll be making architectural decisions in areas where best practices don't yet exist.

You'll have full ownership. This is not a role where you're executing someone else's technical vision. You're setting the direction. That means autonomy, but it also means accountability.

You're probably the right person if

You've built evaluation systems or data pipelines that other people depended on for correctness, not just uptime

You're comfortable with GCP and have deployed containerized workloads in a real production context

You've worked with LLM APIs and understand their reliability and reproducibility characteristics

You can read a paper about measurement methodology and turn it into a working data structure

You build for durability. Your code is still running 18 months later because you thought about the next person

You've worked somewhere between 5 and 50 people and you're comfortable being the person who figures things out without a playbook

You find working on AI ethics infrastructure more interesting than building another e-commerce checkout flow

You're probably not the right fit if

Enterprise environments make up most of your experience. This is not a large-team context

You need clearly defined requirements before you can start. The requirements here evolve through conversation with ethicists

You're based on the West Coast US or expect West Coast US working hours

You mainly build user-facing APIs and features — this is systems and infrastructure work

You're looking for a high-growth startup where shipping speed is everything. This is a scientific organization. Correctness is everything.

Hard Skills

These are the technical capabilities you need going in — or need to be able to build up fast using an AI coding agent. We're not looking for someone who ticks every box. We're looking for someone who closes gaps quickly and knows how to learn.

• Python — strong enough to design systems architecture and reason about failure modes, even if you work with AI assistance for implementation details
• Google Cloud Platform — specifically Cloud Run, IAM design, secret management, and containerized workload deployment in a real production context
• API and model documentation — able to read, write, and navigate API specs and model documentation fluently; you know how to figure out how a system behaves from its documentation without needing someone to walk you through it
• Structured step-by-step reasoning — when you hit a complex problem, you decompose it immediately and visibly into logical steps; you don't disappear into your head and come back with an answer, you think out loud and in sequence, which makes collaboration with the ethics and research team possible
• LLM API integration — understanding the reliability, reproducibility, and failure characteristics of external model endpoints
• Data pipeline architecture — building evaluation or measurement systems where correctness is non-negotiable, not just data-moving
• Experiment tracking and reproducibility standards — always looking to improve the evaluation pipeline; you understand what needs to be tracked, why reproducibility matters scientifically, and you find the right approach for the context without being dogmatic about tooling
• Statistical reliability concepts — enough to understand what inter-rater reliability means for evaluation output and why reproducibility matters scientifically

What you get

The role: You'll work directly with Sophia Zitman (AIEI Team Lead) as the technical backbone of the AI Ethics Index. Full engineering ownership of the evaluation engine.

The comp: Base salary $110,000.

The team: Small, split between ethicists and engineers. You will interview with Janet Kang (Executive Director) and Sophia Zitman (AIEI Team Lead).

The environment: Boston-based non-profit (501(c)(3)). East Coast US or Western Europe time zones. Collaborative but autonomous — Sophia won't micromanage, but she will hold you to a high standard of systems thinking.

The upside: You'll have built the technical foundation of what may become the globally referenced standard for AI system evaluation. That's a meaningful line on any CV — and a genuinely hard thing to have done.

If you are looking for an opportunity to break away from your silo to grow your career while working on high profile Mission Critical Data Centers, we are looking for you.

Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.

We offer growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as an Assistant Project Manager at our Boston, MA office. (Hybrid schedule - three minute walk from South Station in the Seaport District)

As an Assistant Project Manager, you will be partnering with Project Managers and Engineers on large scale mission critical data center projects. Expand your skillset by shadowing Project Managers while gaining knowledge across multiple disciplines and project oversight.

Responsibilities:

• Support Project Managers, Engineers, Subcontractors, and field personnel
• Contract, Scope and Quality management
• Coordinate deliverables and design reviews
• Assisting with assembly of project documents, drawings, and coordinating distribution
• Maintaining files and documentation control for both internal network and client folders.
• Meet schedules and budgets on projects.

Requirements:

• 2+ years of related background
• Bachelor's degree or advanced degree in Project Management, Engineering, Technical field or equivalent experience
• Client facing communication skills
• Detail-oriented with ability to prioritize and complete deadline-driven tasks efficiently.
• Analytical thinker with initiative to learn and adaptive to various client expectations.

Flexible & Hybrid Culture

Compensation range is $80,000 to $100,000 plus benefits commensurate with years of experience, professional licensure and education

At Vanderweil Engineers, we believe our best work is done when flexibility is offered. We know that work/life synergy is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way.

Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority.

We are an equal opportunity employer committed to diversity in the workplace.

If you would like to connect with us for more information, please contact a member of our recruitment team or to learn more about our work culture, please visit .

Business Intelligence Manager

Maitsys Inc. | Boston, MA (Hybrid – 3 Days Onsite, Seaport Office)

About Maitsys

Maitsys is a Boston-based technology consulting firm delivering AI-driven analytics, cybersecurity, and digital transformation solutions to enterprise clients across the U.S. We help organizations turn data into strategic advantage.

As we expand our enterprise footprint, we are hiring a client-facing Manager of Business Intelligence to lead analytics engagements and serve as a trusted advisor to executive stakeholders.

The Role

This is a highly visible, client-facing leadership role. You will partner directly with customers to define data strategies, design executive dashboards, and deliver actionable insights that drive measurable business outcomes.

This role follows a hybrid schedule (3 days per week onsite in Boston) with occasional client site visits as needed.

You will operate as both a strategic advisor and hands-on leader — guiding analytics delivery while strengthening client relationships.

Key Responsibilities

Leadership

• Serve as the primary BI lead on client engagements.
• Facilitate discovery sessions to understand business challenges and reporting gaps.
• Translate business needs into scalable analytics solutions.
• Present insights and recommendations to senior leadership and C-level stakeholders.
• Identify expansion opportunities within accounts (new dashboards, AI use cases, advanced analytics).

Delivery Oversight

• Lead the design and implementation of dashboards, KPI frameworks, and reporting solutions.
• Oversee data modeling, integration, and governance standards.
• Ensure projects are delivered on time, on budget, and aligned to business value.
• Mentor analysts and BI developers supporting client engagements.

Strategic Growth

• Help shape Maitsys' analytics service offerings.
• Support pre-sales discussions and proposal development.
• Contribute to AI-enhanced analytics capabilities.

What We're Looking For

• 6+ years in Business Intelligence or Analytics consulting.
• Proven experience working directly with enterprise clients.
• Strong expertise in Power BI, Tableau, or similar visualization platforms.
• Advanced SQL and strong understanding of data architecture.
• Excellent executive communication and presentation skills.
• Comfortable leading workshops and influencing decision-makers.
• Experience in consulting or professional services environments preferred.

Why This Role Matters

This is not a back-office reporting role.

This is a client-trusted advisor position with direct impact on revenue, account growth, and long-term partnerships.

You will:

• Work closely with enterprise leadership teams.
• Influence strategic decisions through data.
• Help scale Maitsys' analytics practice nationally.

Compensation & Structure

• Competitive market base salary
• Performance bonus tied to delivery and account growth
• Hybrid (3 days onsite in Boston Seaport)
• Growth path toward Director / Practice Lead

D365 Finance & Operations Systems Manager

Qorali has partnered with a highly successful, long‐established, and rapidly growing US business to appoint a D365 Finance & Operations Project Manager or Systems Manager. This is a key hands‐on role, overseeing the end‐to‐end transformation and optimisation of the company's D365 Finance & Operations platform.

This organisation is building an exceptional team, offering a competitive package, long‐term career growth, and interviews taking place this month.

The Role

You will lead, manage, and execute a major D365 FO implementation and enhancement project across the business. This is a hands‐on delivery role, ensuring system success from planning and configuration through to go‐live and long‐term optimisation, while acting as a trusted advisor to finance, operations, and technology leadership.

Key Responsibilities

• Oversee the D365 Finance & Operations transformation across multiple business units
• Lead a hands‐on implementation, configuration, and optimisation of D365 FO
• Serve as the primary D365 SME covering Finance and Operations modules
• Partner with finance, supply chain, operations, and IT teams to understand requirements and translate them into system solutions
• Drive process mapping, enhancements, integrations, and testing
• Ensure successful migration, adoption, training, and long‐term system stability
• Manage third‐party partners and workstreams as needed
• Deliver measurable process improvements and operational efficiency

Required Experience

• Proven experience delivering D365 Finance & Operations implementations
• Strong functional knowledge across Finance and Operations modules
• Hands‐on project management capability (formal PM experience is a plus but not essential)
• Ability to collaborate with senior stakeholders and influence change
• Background in a multi‐site or growing US business is highly advantageous
• Strong problem‐solver with the ability to lead both strategic and tactical work

Why Apply?

• Join a respected, well‐established organisation undergoing an exciting digital transformation
• Be a key strategic leader in shaping the future of their finance and operations systems
• Competitive package, strong team, and active hiring — interviewing this month
• Opportunity to build and scale best‐in‐class processes within a growing business

IDR is seeking a MuleSoft Developer to join one of our top clients for an opportunity in Boston, MA. This role involves designing, building, and maintaining scalable integration solutions within a leading organization focused on digital transformation and cloud integration. The ideal candidate will possess strong expertise in MuleSoft technologies, API-led connectivity, and cloud deployment patterns.

Position Overview for the MuleSoft Developer:

• Design, develop, and maintain MuleSoft integrations and APIs using Mule 4 and DataWeave, aligned with API-led connectivity principles
• Deploy and support MuleSoft applications on CloudHub 2.0 and Runtime Fabric, including configuration management, scaling, and troubleshooting
• Collaborate with cloud and platform teams to ensure deployments align with AWS and EKS standards (networking, security, monitoring, and operations)
• Implement CI/CD pipelines and release processes to promote builds across environments with traceability and quality controls
• Perform root cause analysis for production incidents and create runbooks, dashboards, and alerts to improve operational excellence

Requirements for the MuleSoft Developer:

• 3+ years of experience building integrations using Mule 4 and DataWeave 2.0
• Strong experience in designing and delivering API-led connectivity architectures
• Hands-on experience with Anypoint Studio, Exchange, API Manager, and Anypoint Monitoring
• Proficiency in API specifications using RAML and/or OAS (OpenAPI)
• Experience deploying applications in production using CloudHub 2.0 and MuleSoft Runtime Fabric (RTF)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

About the Company

Our client is a rapidly growing FinTech SaaS provider delivering innovative accounting application software solutions that help enterprise businesses optimize financial operations, compliance, and decision-making. With a strong presence across North America and Europe, they’re known for their high-performing technology, customer-first culture, and impressive client retention rates.

Compensation & Benefits

• $145,000 base salary + $50,000 variable (OTE $195,000)
• Remote working (Boston HQ)
• Health, dental, and vision insurance
• 401(k) match
• Generous PTO and career development opportunities

The Opportunity

We’re seeking an accomplished strategic Key Account Manager to oversee a portfolio of 10 enterprise customers with a combined book of business worth $6–9 million USD ARR.

This is a strategic, relationship-led role focused on driving customer growth and satisfaction through upselling, cross-selling, and proactive account management. You’ll work closely with senior stakeholders (CFOs, CIOs, Finance and Operations leaders) to identify new opportunities, ensure solution adoption, and deliver measurable business value.

Key Responsibilities

• Manage and grow a portfolio of 10 high-value enterprise clients, including major banks, ensuring long-term success and revenue retention.
• Develop and execute tailored account growth plans to expand solution adoption and identify upsell / cross-sell opportunities.
• Maintain strong, trusted relationships with C-level and senior business leaders within client organizations.
• Act as the primary point of contact, coordinating cross-functional teams (Customer Success, Product, and Solutions Consulting) to deliver seamless client experiences.
• Monitor account health, renewal cycles, and satisfaction metrics to ensure high retention and continuous engagement.
• Negotiate renewals and expansions, achieving and exceeding individual and team revenue targets.
• Stay current on FinTech trends, compliance requirements, and SaaS best practices to position the company as a strategic partner.

About You

• 5+ years of experience in Key Account Management or Customer Success within FinTech, SaaS, or enterprise software.
• Proven record of managing and expanding enterprise accounts worth $8M+ ARR.
• Strong commercial acumen and experience with renewals, upsells, and cross-sells in complex B2B environments.
• Confident in engaging and influencing C-suite executives and senior decision-makers.
• Exceptional relationship-building, negotiation, and communication skills.

Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations – *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations – Wellesley Island
• Del Rio Sector Stations – Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations – Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations – El Centro, Indio, Calexico
• Grand Forks Sector Stations – Pembina
• Havre Sector Stations – Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations – Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations – Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations – Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations – Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations – Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations – Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations – *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations – Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9:You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.