Information Technology Jobs in Ri
263 positions found — Page 9
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Enlisted None
What to Expect
Culinary Specialist
More Information
Responsibilities
Culinary Specialists operate and manage Navy messes and dining facilities, providing hospitality and meal services to entire Navy bases and ships. There are two types of Culinary Specialists depending on whether or not you choose to serve on submarines, both with corresponding responsibilities:
Culinary Specialist (CS)
- Preparing menus for meal service and catering service
- Operating kitchen and dining facilities on shore and at sea
- Providing meals for fellow Sailors, Commanding Officers, Admirals, senior government executives and foreign dignitaries
- Operating the White House Mess for the President of the United States
- Managing inventories, food orders and financial records
- Overseeing shipboard living quarters and on-base hotel lodging
- Serving as a flight attendant aircrewman
- Ensuring food safety programs and regulations
Culinary Specialist Submarines (CSS)
- Preparing menus for meal service
- Operating shipboard kitchen and dining facilities
- Managing inventories, food orders and financial records
- Ordering necessary supplies
- Serving as personal food service specialists for Commanding Officers
- Operating and managing living quarters aboard submarines
- Ensuring food safety programs and regulations
Work Environment
Culinary Specialists work as part of a team in kitchens, dining areas, living quarters and food service storerooms aboard ships and onshore bases. Culinary Specialist Submarines (CSS) have the opportunity to serve aboard submarines.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), you'll report for specialized training including:
Class "A" Technical School (5 weeks) in Fort Lee, VA, for instruction and training in food preparation, nutrition and dining service.
After "A" School, Culinary Specialist Submarines (CSS) candidates will continue their training:
Basic Enlisted Submarine School (9 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Culinary Specialists Submarines.
After completing training, Culinary Specialists and Culinary Specialist Submarines will receive their first assignments. Culinary Specialists may be assigned to ships or shore stations, while Culinary Specialist Submarines may be assigned to submarines or shore stations.
Advanced Training
Advanced training as a Culinary Specialist may also be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world whether you're a CSS or CS, such as Certified Food Employee (CFE) credentials and employment in the restaurant and hotel industries.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training in the culinary and hospitality fields can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and a Culinary Specialist.
In addition to an interest in nutrition and culinary arts, applicants should possess good arithmetic and verbal skills, creative ability and record-keeping skills.
Important personal traits for this role include the ability to follow instructions, perform detailed work, and cooperate well as part of a team. You should also enjoy working with people.
Culinary Specialists who wish to serve aboard submarines as a CSS must volunteer for submarine service.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Culinary Specialists in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Culinary Specialists in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as a Culinary Specialist compares to other Navy jobs.
Hiring: Technical Program Manager (Zscaler) – Remote
We are looking for an experienced Technical Program Manager (TPM) with strong expertise in Zscaler technologies to lead security programs and support enterprise Zero Trust initiatives.
Location: Pawtucket, RI (Remote option available)
Duration: 6 Months
Key Responsibilities
• Lead end to end delivery of Zscaler related programs aligned with business objectives
• Manage program roadmap, timelines, risks, and stakeholder communication
• Oversee deployment and integration of Zscaler solutions across enterprise environments
• Ensure compliance with security standards and regulatory requirements
• Partner with IT, Security, and business teams to drive Zero Trust initiatives
Required Skills
• 7+ years experience in Technical Program Management or Cybersecurity leadership
• Strong hands on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA)
• Solid understanding of Zero Trust architecture, IAM, and cloud security
• Knowledge of networking concepts such as VPN, proxy, and firewalls
• Strong communication and stakeholder management skills
Preferred
• Certifications such as CISM, CISSP, PMP, or Zscaler Certified Professional
• Experience with AWS, Azure, or GCP and DevSecOps practices
Certified Registered Nurse Anesthetist | General Practice
Location: Woonsocket, RI
Employer: GHR Healthcare
Pay: Competitive weekly pay (inquire for details)
Shift Information: Days - 5 days x 8 hours
Contract Duration: 26 Weeks
Start Date: ASAP
About the Position
LocumJobsOnline is working with GHR Healthcare to find a qualified General Practice CRNA in Woonsocket, Rhode Island, 02895!
Develop Your Career at a Facility in Northern Rhode Island – Opportunity for Locum CRNAs
Job Details
- Location: Woonsocket, RI
- Dates: August 3-ongoing (all weeks open - 1 provider weekly needed)
- PRN Dates Available: April 11, 12, 17-19 (call only), 24-30, May 4-7, 18-24, 26-29, June 1-7, 13, 14, July 20-26. Future dates TBD
- Schedule: Monday-Friday; 7am-3pm
- Call: 3pm-7am; primary call every 3rd weeknight & 4th weekend. Every week ongoing but perm rotation 3 on, 1 off
- Cases: General, Endo, OB (450 deliveries), GYN, Ortho, some Spines, Uro, Podiatry and Cardiac (380/year cath lab and TEE)
Additional Details
- ACLS, BLS, PALS required
- Spinals, Epidurals, Blocks required
- Model: Care Team Model
- Charting: Epic
Job ID# 460421
About GHR Healthcare
At GHR Healthcare Locums, we do more than fill jobs—we create opportunities that fit your life. With over 30 years of experience, we connect physicians, advanced practice providers and CRNA's with high-quality locum tenens assignments across the country. From top-tier pay to seamless support with licensing, travel, and credentialing, we make every step easy. Whether you're seeking flexibility, freedom, or a fresh start, we’re here to get you where you want to go—on your terms.
1708937EXPPLAT
Doctor of Medicine | Hematology and Oncology
Location: Providence, RI
Employer: Adelphi Locums
Pay: Competitive weekly pay (inquire for details)
Shift Information: 3 days x 12 hours
Start Date: ASAP
About the Position
LocumJobsOnline is working with Adelphi Locums to find a qualified Hematology and Oncology MD in Providence, Rhode Island, 02908!
JOB OVERVIEW
- Job Title: Hematology/Oncology Physician
- Job Type: Locum Tenens
- Location: Providence, RI
- Service Setting: Inpatient
- Coverage Type: Clinical + Call
- Coverage Period: March 9, 2026 Ongoing
- Clinical Shift Schedule: Wednesday and Friday, 8:00 AM 5:00 PM
- On-Call Shift Schedule: Weekday call 5:00 PM 8:00 AM; weekend call 7:00 AM 7:00 AM
- Call Type: Beeper COVERAGE DATES
- Ongoing coverage beginning March 9, 2026
- Approximately 16 scheduled clinical hours per week
- Additional inpatient coverage as needed on weekdays and weekends
PATIENT INFORMATION
- Patient Demographics: Adults
- Patient Volume/Census: Outpatient 1822 patients per day; inpatient consult volume varies
- Admissions: Yes, consult-based
- Rounding: Daily inpatient rounding, approximately 12 hours based on consult volume
- Phone Consults: Yes
- Case Mix: Hematology and oncology patients
FACILITY INFORMATION
- EMR System: Meditech
- Office Equipment Available: Standard oncology clinic equipment
- Specialty Backup Available: Multidisciplinary hospital services
- Support Staff Available: Nursing and clinical support staff
- Reason for Coverage: Supplemental coverage
PRIVILEGES & COMPLIANCE
- Hospital Privileges Required: Yes
- Temporary or Emergency Privileges Available: Yes
- License
Requirements: Rhode Island medical license and DEA required
COMPENSATION & BENEFITS
- Travel, Lodging, Airfare, and Car Rental: Covered REQUIRED PROCEDURES
- Biopsies as needed
JOB REQUIREMENTS
- Licenses: Active Rhode Island medical license or ability to obtain via emergency privileges
- Board: Board Certified in Hematology/Oncology
- DEA: Active DEA required
- Certifications: Board certification required
- Experience: Hematology/Oncology clinical experience required
- Other Qualifications: Verification of license and board certification required with submission
DUTIES & RESPONSIBILITIES
- Provide outpatient hematology and oncology clinic care
- Perform inpatient hematology and oncology consults as needed
- Conduct daily inpatient rounding based on consult volume
- Perform biopsies and related procedures as required
- Accurately document patient encounters using paper charts and Meditech EMR
About Adelphi Locums
Adelphi Locums, a brand of Adelphi Staffing, provides locum tenens staffing solutions for healthcare facilities across the U.S., connecting them with qualified physicians, advanced practitioners, and other medical professionals for temporary coverage needs.
1695631EXPPLAT
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Officer None
What to Expect
Surface Warfare Officer
More Information
Responsibilities
Surface Warfare Officers (SWOs) are involved in virtually every aspect of Navy missions. As a SWO, you may be in charge of any number of shipboard operations and activities while at sea, working with or within any of these specialized forces:
Aircraft Carrier Forces: Provide and coordinate air, submarine and surface ship defense for aircraft carriers.
Cruiser-Destroyer Forces: Provide ship attack and defensive measures with a wide array of missile and fire power capabilities, providing anti-air, -submarine and -surface warfare support.
Amphibious Forces: Embark and transport vehicles, equipment and personnel for amphibious assault operations.
Combat-Logistics Forces: Provide combatant ships with fuel, ammunition, food and supplies, and provide repair, maintenance and rescue capabilities through Fleet Support Ships.
Mine Warfare Forces: Detect, identify and neutralize threats from hostile use of maritime mines.
You may also be interested in becoming a Surface Warfare Officer within the prestigious Navy Nuclear community where you will have the opportunity to work on some of the world's most powerful nuclear-powered submarines and aircraft carriers.
Work Environment
As a Surface Warfare Officer, you will work at sea and on shore, in a variety of environments. Sea duty could place you aboard ships within the fleet. Shore duty may involve a tour of duty at the Pentagon, a student assignment at the Naval Postgraduate School in Monterey, CA, or command and management positions at shore bases and stations around the world.
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Unless they have already been commissioned through the Naval Academy or ROTC, those pursuing a Surface Warfare Officer position are required to attend Officer Candidate School. Newly commissioned SWOs can expect an advanced training process that includes comprehensive training at sea and ashore.
Newly commissioned Surface Warfare Officers will be assigned to a surface ship, leading a team of Sailors responsible for a component of the ship - anything from electronics to weapons to engineering systems. In this setting, Officers are working toward full Surface Warfare qualification.
After completing these initial sea tours, Surface Warfare Officers may be selected to serve on high-level staffs, commands or strategic projects or they may be selected to work in recruitment. The ultimate goal for many: to one day command their own ship.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Surface Warfare Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer.
There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy. Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, RI.
All candidates must also be U.S. Citizens.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as a Surface Warfare Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Surface Warfare Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Surface Warfare Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Surface Warfare Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
Compare Navy Careers
See how a career as a Surface Warfare Officer compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
A well-established insurance agency is on the hunt for a dedicated and detail-oriented Insurance Customer Service Specialist to join their team.
In this role, you will serve as the primary point of contact for policyholders, managing a variety of property and casualty (P&C) insurance inquiries. While a state insurance license is not required for this position, the ideal candidate must have prior experience working within the P&C insurance field to hit the ground running with policy terminology and client needs.
Compensation: $50 - 60k / year
Responsibilities of the Insurance Customer Service Specialist:
- Client Support: Act as the first line of communication for existing clients via phone and email, providing exceptional service regarding policy questions and billing.
- Policy Administration: Process policy changes (endorsements), such as adding vehicles, updating home information, or adjusting coverage limits.
- Documentation: Issue certificates of insurance, ID cards, and other essential policy documents accurately and efficiently.
- Claims Assistance: Guide clients through the initial steps of the claims process and act as a liaison between the client and the carrier.
- Renewal Management: Assist in the renewal process by verifying client information and ensuring all documentation is up to date.
- Data Management: Maintain precise records within the agency management system to ensure all client interactions are documented.
Qualifications of the Insurance Customer Service Specialist:
- Industry Experience: Minimum of 1–2 years of experience specifically in Property and Casualty (P&C) insurance.
- Licensing: No active insurance license is required for this role.
- Communication: Strong verbal and written communication skills with a focus on empathy and professional problem-solving.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with Agency Management Systems is a plus.
- Local Presence: Must be able to commute to the office in Cranston, RI.
Submit your resume today for immediate consideration!
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Please Note: City Personnel offers extended interview hours from 7 am-7 pm upon request
Join a Top Workplace in Rhode Island!
Recognized as one of The Providence Journal’s Top Workplaces, City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts.
At City Personnel, we don’t just match talent with opportunity. We invest in your growth and well-being. When you work with us, you’ll enjoy:
- Dedicated Career Coaching to help you with resumes, interviews, and career planning.
- Referral Program that rewards you for helping others find great opportunities.
- Temp Employee Benefits: Paid Sick, Holiday Pay, Health Insurance, Weekly Pay
City Personnel isn’t just a staffing agency. It’s a team that values you, celebrates your wins, and helps you succeed every step of the way.
Ready to take the next step in your career?
Apply today and experience why we’ve been voted a Top Workplace in Rhode Island!
Contact us today at (4 to find your perfect job match!
Company Description
Synchronized Sales is a sales and marketing consultancy based in Bristol, RI. We specialize in connecting businesses with decision-makers in the medical device/equipment, technology, and health plan sectors. With a collaborative approach and a combination of technology and executive leadership experience, we shorten the sales cycle and accelerate sales growth for our clients. Our ethical standards, compliance with industry guidelines, and commitment to building trust and long-term relationships set us apart.
Role Description
This is a full-time, on-site role for an Inside Sales Representative at Synchronized Sales. The Inside Sales Representative will be responsible for lead generation, prospecting, customer satisfaction, and account management. They will also play a crucial role in building a collaborative sales pipeline to drive top-line growth for the company.
Qualifications
- Inside Sales, Lead Generation, and Account Management skills
- Strong customer satisfaction and customer service orientation
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships with clients
- Experience in the medical device/equipment, technology, or software is a plus
- Bachelor's degree or equivalent experience
Overview
Are you looking for a new leadership opportunity? Adoration Home Health is seeking a passionate, dedicated Home Health Clinical Manager to join our team in Providence, RI. In this vital leadership role, you’ll oversee high-quality, patient-centered care while supporting and mentoring a team of clinicians. If you're looking to make a meaningful impact in a supportive environment where your clinical expertise and leadership truly matter apply today!
Office Location: Providence, RI
Schedule: Monday-Friday 8AM-5PM
How YOU will benefit:
- Guide and support a team of dedicated nurses and clinicians delivering high-quality, 1:1 patient care in the home setting
- Oversee patient care plans, ensure compliance, and help shape the quality of care that directly impacts patient and family lives
- Enjoy less physically demanding work compared to hospital settings, with more predictable hours and a healthier work-life balance
- Operate with autonomy in your clinical decision-making while being supported by a collaborative and experienced leadership team
- Benefit from leadership development, clinical education, and clear advancement pathways within a rapidly expanding organization
- Join a mission-driven company that values your expertise and offers long-term stability, career progression, and the chance to make a real difference
Benefits and Perks for You!
- Medical, Dental, Vision insurance
- Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
- Tuition discounts & reimbursement
- 401(k) with company match
- Mileage Reimbursement
- Generous PTO
- Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel and entertainment discounts and more!
*Benefits may vary by employment status
Responsibilities
As a Home Health Clinical Manager, You will:
- Conducts/participates in quarterly quality improvement meetings, reviews pertinent available data, identifies trends, and oversees the implementation of improvement plans
- Collaborates with the Branch Director in the implementation of quality improvement activities and corrective action plans
- Responsible for the oversight of and response to external and internal surveys and audits within the assigned area relating to the quality of care and clinically related KPIs in collaboration with operations leadership
- Completes documentation and chart reviews to identify variances in standardized care and care processes and to identify areas for improved performance related to patient care and the organization
- Holds case conferences to ensure oversight of care, coordination of services and that standards are met
- Facilitates the development of performance improvement action plans, based on available data (e.g., survey results, QAPI and clinical record reviews). Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Ensures assigned staff are evaluated fairly and timely in accordance with company performance evaluation procedures
Qualifications
- Bachelor’s Degree preferred in Nursing from an accredited school of nursing
- Licensed Registered Nurse (RN) in good standing and currently licensed by the State
- Less than two years of clinical experience, and at least one year in a related management/supervisory role in home health care
- Current CPR certification
- Must meet all agency requirements for pre-employment as required by the company and/or State regulations
- Ability to use company documentation systems
- Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
- Ability to work independently as well as part of a team
- Capable of working responsibly with highly confidential information
About our Line of Business
Adoration Home Health and Hospice, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit Follow us on Facebook and LinkedIn.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
As a Configuration Technician, this person will be working hands on staging products such as Edgeboot, Cisco, Adtran, Juniper, Cradlepoint, Fortinet, and Meraki. They will need to communicate clearly, both verbally and in writing, to engineering, provisioning, and project management teammates.They will also work in coordination with the warehouse teams picking, packing and shipping equipment out of the Lincoln, RI facility. Accuracy will be vital to the success of this person along with the ability to work on multiple different projects during a shift.
Duties and Responsibilities:
- Manage ticket queues
- Ensure the timeliness and accuracy of customer orders
- Responsible for the successful and safe execution of work instructions to meet the standards set by Granite's Product and Provisioning teams to equipment staging and configuration
- Work closely with all internal departments to ensure equipment is correctly configured and shipped to customers
Required Qualifications:
- Proficient in Microsoft Office Suite
- Strong organizational skills
- Ability to work independently and make judgement calls to resolve issues
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to multi-task
- Ability to work in a warehouse environment
Preferred Qualifications:
- Experience with staging telecommunications equipment
- Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
- Experience with multiple equipment manufacturers (Cisco, Adtran, Fortinet, Meraki, Cradlepoint, and others)
#LI-JH1
Friar Violet is a consulting and search firm. This role is for a client, an award winning law firm based in RI.
This leadership role shapes the first impression of our firm and plays a key role in our ongoing commitment to treating every client with dignity, compassion, and exceptional service.
Leadership, Coaching & Team Development
- Lead, motivate, and mentor a large team of hourly Client Acquisition professionals, including remote team members.
- Build a positive, team-oriented culture rooted in empathy, accountability, and extraordinary client service.
- Provide ongoing coaching, call reviews, development plans, and feedback to strengthen performance and service quality.
- Recruit, train, and develop intake staff to support team growth and operational continuity.
- Conduct weekly forecasting, one-on-one performance meetings, and quarterly progress reviews with each representative.
- Partner with the Leadership Team to define intake strategy, staffing needs, and long-term service goals.
- Lead department-specific operational projects that advance efficiency, client experience, and service excellence.
Client Acquisition & Service Excellence
- Oversee all activities related to nurturing new inbound leads and converting qualified leads into new clients for the firm.
- Ensure every caller receives professional, compassionate, and timely service that reflects our firm’s values.
- Monitor and elevate the quality of conversations, documentation, and client interactions.
Operations, Workflow & Process Improvement
- Manage the day-to-day workflow of calls, leads, follow-ups, chats, texts, and emails.
- Maintain consistency in scripts, qualification criteria, follow-up procedures, and compliance practices.
- Implement technology upgrades, process improvements, and efficiency enhancements to support a high-performing intake operation.
- Collaborate with other departments to ensure a smooth and effective new client onboarding experience.
Performance Management & KPI Oversight
- Set, monitor, and report on daily, weekly, and monthly KPIs including:
- speed to answer
- lead response time
- contact rate
- qualified conversions
- QA scores
- productivity and service-level adherence
- Use data to drive performance, staffing decisions, and process adjustments.
- Manage all phases of client acquisition, investigate and resolve any areas of bottle necks, and oversee performance standards for the team.
What You Bring
- BA/BS in Business or related field preferred.
- 5+ years of successful sales, contact center, or client service team management, preferably supervising 10+ staff.
- Proven success meeting or exceeding goals in a service-based or professional services environment.
- Strong leadership and communication skills with demonstrated success motivating hourly teams.
- Deep understanding of CRM systems, intake workflows, and sales/service best practices.
- Highly customer-focused with the ability to anticipate client needs and respond with urgency, care, and professionalism.
- Results-oriented with strong analytical skills and experience managing metrics, pipelines, and forecasting.
- Experience with sales enablement or workflow technology.
- High emotional intelligence with a demonstrated commitment to a client-first approach.
- Law firm or professional services experience is strongly preferred.
