Information Technology Jobs in Redmond Remote

City of Kirkland

$110,379.13 - $128,971.77 Annually

Kirkland, WA

Part-Time

202100741

Regional Crisis Response - Supervisor

02/18/2026

Continuous

Exempt

AFSCME

Note: This role is a Temporary opportunity with an anticipated end date of June 30, 2027. The anticipated end date is subject to departmental and budgetary considerations.

The Crisis Responder II position will reside in the Regional Crisis Response (RCR) Agency and report directly to the Crisis Responder Supervisor. The Crisis Responder II serves on a team of other citywide community responders as part of the RCR Agency, which provides a consolidated and standardized mobile crisis response program operating throughout the jurisdictions served. The RCR Agency is an inclusive organization that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity.

Crisis Responders use evidence-based practice that promotes well-being through assessment, brief intervention, referral to services, and prevention. Crisis Responders incorporate knowledge of human behavior, sociology, psychiatry, psychology, and many other social science disciplines using advocacy, compassion and de-escalation and crisis intervention skills to support those with unmet needs in a culturally responsive manner. They work as a team, and collaborate with other local, regional, state and federal programs to identify gaps in existing resources for community members. The primary focus of work is crisis intervention, resource referral, and follow-up; this work is conducted in community settings such as health care organizations, businesses, homes, public spaces and at social service agencies.

Distinguishing Characteristics: The Crisis Responder II is the journey-level position within the Crisis Responder job series. This classification is reserved for those who hold an independent clinical practice license from the State of Washington Department of Health. An employee in the Crisis Responder I will move to the Crisis Responder II classification when they are able to demonstrate that they have become independently licensed by the Washington State Department of Health.

Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Respond to 911 calls for service in the community, both within a team or independently:
  • Conduct ongoing biopsychosocial assessments of community members:
    • Provide appropriate referrals and resources to community members (e.g., caregiver respite programs, paratransit applications, DSHS applications, SSDI, Veteran's Benefits)
    • Follow-up with community members periodically to ensure a warm hand-off to the appropriate resource(s) or services
    • Periodically re-evaluate efficacy of the resource(s) or services, and determine need for additional or alternate services
  • Thoroughly document all encounters in accordance with policy and professional standards
• Conduct home visits based on referrals from other responders and community service professionals
• Provide appropriate level of support to community members during particularly vulnerable transitional times, such as post-hospitalization discharge to home or to alternate points of care
• Provide community member and/or caregiver/family education on alternative care strategies and resources
• Complete all mandatory training in a timely fashion such as clinical competency, culturally relevant practices, use of appropriate technologies, customer service, and any other assigned program and Department training

• Performs functions as assigned in the City's emergency response plan in the event of an emergency.
• Promote public health and wellness by coordinating and participating in community-wide events, health fairs, volunteer fairs, and activities
• Participate in the development of the Crisis Responder Program's performance metrics, tracking, and referrals.
• Provide or coordinate training for Fire, Police and City Staff on social services or program updates and advancements.
• Represent the Crisis Responder Program on regional related work groups or committees when requested.

• Participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism.
• Knowledge of the principles of behavior and motivation.
• Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
• Knowledge of local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare, and Medicaid.
• Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
• Skilled in professional writing and communication.
• Ability to adjust quickly to changing priorities in physically demanding, stressful, and environmentally diverse conditions.
• Ability to understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences; inspires and encourages fair treatment.
• Ability to commit to working with the team to analyze outcomes and challenges.
• Ability to work effectively as a member in formal and informal teams.
• Ability to understand the interests and concerns of others and able and willing to share and receive information.
• Ability to meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with consumers in mind; establish and maintain effective relationships and gain trust and respect.
• Value Diversity, Equity, Inclusion, and Belonging: Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experiences; inspire and encourage fair treatment.
• Dedicate to Continuous Quality Improvement: Commit to work with teams to improve the quality of life for community members.
• Ability to establish and maintain productive professional relationships with City of Kirkland staff and other community partners.

Minimum Qualifications:

• Education: Master's Degree in social work, sociology, psychology, human development or other related field.
• Experience: 1 year of paid experience in a health care setting, including public health or behavioral health.

• Must be a licensed independent social worker, mental health counselor, or marriage and family therapist as defined by WAC 246-8
• Valid Washington State Driver's License, or the ability to obtain within 30 days of hire.
• Prefer American Safety Health Institute (ASHI) Healthcare provider CPR/AED/first aid certification, or the ability to obtain certification within 90 days of hire.
• Ability to conduct suicide/homicide risk assessments and safety planning, or the ability to obtain training within 90 days of hire.
• Paid experience working with older adults and/or adults with disabilities is highly desirable.
• Prefer two or more years of demonstrated experience working with housing and/or homeless issues.
• Paid experience working with Limited English Proficiency individuals and communities is desirable.
• Crisis intervention training and/or experience is desirable.

Physical Demands and Working Environment:

• Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine.
• Must be able to safely operate a city vehicle.
• Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling.
• Navigate rugged terrains and unsanitary public places, homes, and shelters.
• Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection.
• Work involves outreach to individuals who may be unsheltered, living on the streets, in shelters, or located in suburban campsites and homeless campsites.
• The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm.
• Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities.
• Exposure to bloodborne pathogens or other potentially infectious material (OPIM).
• Work hours include various shifts to provide 24/7 coverage for community service calls and emergencies.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at 711.

Position Title: Office Assistant

Location: Bellevue, WA (On-Site)

Position Type: Regular, Full-Time

Who we are:

Roundglass is a wholistic wellbeing company working to empower healthier lives, stronger communities, and a more sustainable world. That w in wholistic is there for a reason: We believe true wellbeing spans the whole human experience, from how we care for ourselves to our connections with others and the planet.

Roundglass creates real-world impact through two core pillars:

Through the Roundglass Living platform, we deliver personalized wellbeing guidance rooted in science. The Roundglass Living app helps people develop habits that last through breathwork, meditation, movement, nutrition, music, and more.

Roundglass Giving is our nonprofit arm, driving our philanthropic vision, including a collection of initiatives championing youth development, women’s empowerment, and environmental stewardship. We’re on a mission to transform communities by tackling systemic challenges and unlocking human potential.

At Roundglass, we're driven by the purpose of making wellbeing accessible and actionable for everyone, everywhere. This sense of purpose fuels how we approach our work and support one another every day. If you're passionate about creating meaningful impact and want to contribute to a culture that embodies the change we're creating, we'd love to meet you.'

About the role:

The Office Assistant has to ensure day-to-day office tasks, functions and deliverables are being managed. This role requires being hands-on, executing best practices to ensure efficiency is always forefront. Daily functions include distributing mail, managing kitchen and supply inventory, purchasing, coordinating office events, assisting IT with various tasks, connecting with vendors, and making recommendations.

What you’ll do:

• Assist with catering requests, orders, and delivery
• Plans, schedules, prioritizes and assists with maintenance staff
• Assist with inventory and purchases for office supplies
• Weekly\Daily Maintenance Schedule
• Being present when contractors, guests, or Roundglass employees are in the office space
• Keep track of mail: sorting and distribution
• Keep track of parcels: sorting and distribution
• Track shipping and receiving (packaging and mailing). Drive to the site to deliver packages to the courier (FedEx, USPS, UPS, DHL) if needed
• Making sure that the office space/common areas are in good clean condition, which includes dusting, and ensuring that dishes are washed, and dishwashers are tended to accordingly
• Tracking of office supplies and kitchen inventory. Reporting any needs to our Program Lead
• Organize kitchen & assist our Program Lead with shelving and other duties
• Make sure that coffee, tea, and freshwater containers are available. Replace when necessary. If needed immediately make trips to the store for replacement
• Manage supplies: tissue papers, toilet rolls, office supplies, cartridge inks, printer paper, wipes, shampoo/conditioner, soaps.etc.
• Collaborate with occasional office events and coordination (catering set-up, clean-up, placing orders)
• Attend weekly meetings, if necessary, execute the task by utilizing
• Assist in the setup of the brand-new office, which includes various tasks
• Other duties as assigned

Who we’re looking for:

• Knowledge of office management & administration
• Excellent time management and organizational skills
• Experience in an office environment, group project, and or similar experience
• Knowledge of Microsoft Office
• Ability to work within a team environment, sharing workload and responsibilities
• Effective verbal, phone, written, and interpersonal communications skills
• Capable of maintaining corporate and job-related confidential information

Pay & Benefits:

The anticipated salary range for this position is $18-$25/hour. Compensation offered will be determined by level, job-related knowledge, skills, and experience. Certain roles may be eligible for a bonus incentive as part of a full salary package. In addition, Roundglass offers comprehensive benefits: Regular 9 federal holidays and 1 floating holiday, 3 days of bereavement, 2 days of jury duty, medical/dental/vision with PPO/HSA plans with employer contribution, EAP provided by CIGNA and Standard, Pet Insurance for your furry friends, Basic Life/LTD/STD employer paid, 401k plan with maximum match of $5,000.00, PTO (paid time off) 120 hours to start and increased by years of service. Some benefits are not applicable for Part-Time Employment & outside of the United States.

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people.

We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion.

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

"Roundglass values diversity and is committed to providing equal opportunities. We do not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact for more information.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment."

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION