Information Technology Jobs in Orange County, CA
473 positions found — Page 25
- Patent Attorney This Jobot Job is hosted by: Jim Forman Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $225,000
- $275,000 per year A bit about us: We are seeking a highly motivated and experienced Patent Attorney to join our dynamic legal team.
This is a permanent hybrid role that allows for a combination of in-office and remote work to provide flexibility and balance.
The successful candidate will be responsible for managing all aspects of intellectual property rights, including patents, trademarks, and copyrights.
This is a fantastic opportunity for a seasoned professional to showcase their expertise in the legal industry and make a significant contribution to our company's success.
Why join us? This position offers an exciting opportunity for a seasoned Patent Attorney to apply their skills and expertise in a challenging and rewarding environment.
If you are a dedicated professional with a passion for intellectual property law, we would love to hear from you.
Job Details Responsibilities: 1.
Develop and implement strategies for patent prosecution to protect the company's intellectual property rights.
2.
Draft, review, and negotiate various legal documents, including patent applications, licensing agreements, and confidentiality agreements.
3.
Conduct comprehensive research on patent laws and regulations to ensure compliance.
4.
Provide legal advice to the management team on intellectual property matters.
5.
Represent the company in patent disputes and litigation.
6.
Collaborate with external counsel on complex patent issues.
7.
Conduct intellectual property audits to identify potential risks and develop mitigation strategies.
8.
Conduct trademark searches and file trademark applications.
9.
Develop and deliver training programs on intellectual property rights for employees.
10.
Participate in mediation and dispute resolution processes.
Qualifications: 1.
Juris Doctor (JD) degree from an accredited law school.
2.
A minimum of 5 years of experience as a Patent Attorney.
3.
Admission to practice before the United States Patent and Trademark Office (USPTO).
4.
Proven experience in patent prosecution, patent litigation, and intellectual property law.
5.
Proficiency in trademark law and legal writing.
6.
Strong negotiation and mediation skills.
7.
Excellent research and analytical skills.
8.
Strong communication and interpersonal skills.
9.
Ability to work independently and in a team.
10.
High level of professionalism and ethical standards.
11.
Ability to manage multiple tasks and meet deadlines.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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Remote working/work at home options are available for this role.
Salary: $60,000
- $65,000 per year A bit about us: Join A global leader in electronic components and fastener distribution, known for operational excellence, same‑day shipping, and long‑term stability Why join us? Annual salary merit increases Competitive PTO (vacation/sick time) Comprehensive Medical, Dental & Vision insurance Pet Insurance Wellness Incentives 401k w/ company match! Job Details We are seeking a detail‑oriented Accounts Payable Clerk to join our finance team and support the team across accounting, reporting, and financial analysis.
This role will assist with critical functions including financial reporting, balance sheet reconciliations, and identifying potential risks.
Responsibilities: Processing vendor invoices (3‑way match: PO, invoice, receipt) Entering invoices into ERP systems (commonly NetSuite or SAP in your environment) Verifying pricing, quantities, and vendor details Handling basic vendor inquiries (payment status, invoice corrections) Assisting with weekly or bi‑weekly payment runs Filing, scanning, and maintaining AP documentation for audit readiness Qualifications: High school diploma or GED (associate degree in accounting or business is a plus) 2+ years of accounting, AP, or clerical finance experience Strong data entry and attention to detail Basic Excel skills (sorting, filters, simple formulas) Comfort working with deadlines and repetitive tasks Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Salary: $65,000
- $80,000 per year A bit about us: Join growing consumer products company where you can make a visible impact, work cross‑functionally, and be part of a team that values practical innovation Why join us? 401(k) +401(k) matching Dental, Health insurance Flexible schedules + Employee discounts Flexible spending account + Health savings account Paid sick time + Paid time off Parental leave Referral program Job Details We are seeking a detail‑oriented Staff Accountant to join our finance team and support the Controller across accounting, reporting, and financial analysis.
This role will assist with critical functions including financial reporting, balance sheet reconciliations, and identifying potential risks.
Responsibilities: Support the Controller across all areas of accounting, financial reporting, and analysis to ensure accurate and timely financial results.
Prepare and analyze monthly financial statements, manage month‑end close, post journal entries, and explain variances to Executive Management.
Reconcile balance sheet accounts including cash, inventory, fixed assets, prepaid expenses, and amortization while identifying financial risks.
Partner cross‑functionally to support profitability, growth, cash flow planning, and continuous process improvements.
Assist with budgeting, forecasting, and the development of accounting procedures to strengthen controls, collections, and expense management.
Collaborate with auditors, tax partners, private equity stakeholders, bankers, vendors, and AP/AR teams, including cash management, wires, ACH, and invoice processing.
Support year‑end audits and prepare financial and operational reports while working in a standard office environment with significant computer‑based work.
Qualifications: Bachelor’s Degree required in Accounting or Business or 2+ years of work experience in related field required.
understanding of corporate financial principles.
Strong accounting and GAAP knowledge Advanced excel skills creating reports, using pivot tables, VLOOKUP, extracting data from ERP, etc.
Ability to work in a fast-paced environment with a high level of attention to detail Proactive and self-motivated accounting professional, able to think independently.
Experience with NetSuite is preferred.
Dashboard skills (Tableau, Power BI) a plus Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy here: /privacy-policy
Position: Senior Manager of Payroll
Location: Irvine, CA (Fully Onsite)
Job Type: Full Time, Permanent
Compensation: 140K to 170K base plus 15-20 percent annual bonus (DOE)
Benefits: Full package including medical, dental, vision, and 401(k)
Overview
A Fortune 500 organization is seeking a Senior Manager of Payroll to lead a high volume, multi state payroll function within a growing and well established environment. This role will play a key part in shaping payroll operations, enhancing system capabilities, and supporting a broad employee population.
The ideal candidate has strong leadership experience within large scale payroll operations, is confident navigating complex regulatory requirements, and excels at improving processes, driving accuracy, and developing a high performing team.
Key Responsibilities
- Direct day to day payroll operations for a broad, multi state employee base and ensure each cycle is executed with accuracy and consistency.
- Review payroll data, identify issues before they impact processing, and reinforce strong validation practices.
- Update and manage payroll procedures so they reflect current laws, internal requirements, and operational best practices.
- Serve as the primary resource for payroll compliance topics including wage and hour rules, tax matters, deductions, and reporting needs.
- Oversee the use and performance of the Dayforce platform including configuration updates, system testing, and ongoing enhancements.
- Work closely with HR, Finance, and Accounting teams to keep payroll aligned with timekeeping, benefits, and financial reporting activities.
- Coordinate and support all audit related activity, ensuring documentation is complete, accurate, and audit ready.
- Monitor payroll reporting, assess trends, and highlight items that require leadership attention or process adjustments.
- Evaluate workflows and introduce improvements that increase efficiency, reduce manual tasks, and strengthen overall accuracy.
- Provide direction, coaching, and skill development for payroll team members and support a collaborative, results driven environment.
- Maintain strict confidentiality of employee and payroll information and safeguard all data throughout processing.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a similar field of study.
- A minimum of five years leading payroll operations within a large scale, multi state environment.
- Experience with Dayforce is strongly preferred, including the ability to optimize configurations and resolve system issues.
- Solid understanding of federal, state, and local payroll laws along with wage and hour requirements and tax compliance.
- Background in managing audits, reconciliations, and compliance related activities for a high volume payroll function.
- Demonstrated success improving processes, strengthening controls, and creating more efficient workflows.
- High level of accuracy, strong organizational skills, and consistent attention to detail.
- Strong analytical thinking paired with clear communication and effective leadership skills.
- Ability to manage sensitive payroll information with discretion and maintain strict confidentiality.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND2
Position Summary:
We are seeking a Human Factors Engineer who will be responsible for ensuring that medical devices are safe, intuitive, and effective for intended users by applying human factors and usability engineering principles throughout the product lifecycle. This role plans and conducts formative and summative usability studies, develops use-related risk analyses, and ensures compliance with FDA, IEC 62366, and other applicable regulatory standards. The Human Factors Engineer collaborates closely with design, clinical, regulatory, and quality teams to identify, mitigate, and validate use-related hazards, ultimately supporting safe and effective patient and clinician experiences.
This role will work to develop and follow industry best practices defining and documenting usability formative studies, qualitative assessments, summative usability studies and preparing the Human Factors engineering usability file for regulatory submission. This role will report to the Vice President of Product Design.
Key Responsibilities:
- Drive discovery research with mix method data collection techniques.
- Implement usability rating system and testing protocol.
- Work with marketing and clinical teams to create user personas, use specifications, and user groups based on target markets and regulatory testing requirements.
- Develop protocols for formative usability studies.
- Collaborate with recruiters, IRB, and consultants for validation studies.
- Moderate and conduct online and in person testing of usability studies, as well as focus groups, and interviews.
- Maintain detailed video documentation to follow and support note taking.
- Present findings to designers, engineers, and management team.
- Facilitate and document task analysis, use related risk analysis, and user interface specifications.
- Maintain traceability of critical statements and risk mitigations from observation to Instructions for Use and device training.
- Maintain awareness of and share industry trends and platform best practices in human factors, usability and digital experience on iOS, Android, and web.
- Define, test and ensure that accessibilities standards for each platform are met.
- Track cultural differences and risks for items, terminology, and features.
Required Qualifications:
- The candidate must be familiar with Design Controls (21 CFR Part 820 / ISO 13485) and have experience maintaining the Design History File (DHF).
- Demonstrated success working in startup, early-stage, or high-growth medical device environments.
- Proven ability to build process from the ground up and adapt them as the organization scales.
- Comfortable operating with ambiguity and making sound decisions with incomplete information.
- Strong bias toward action, ownership, and continuous improvement.
- Bachelors, Master’s or PhD in Human Factors, ergonomics or related field.
- 5+ years of experience in human factors engineering.
- Proven success running usability studies for medical devices.
- Proven work examples or projects running usability testing for mobile devices (iOS, or Android).
- Excellent communication, collaboration, presentation, and interpersonal skills.
- Strong process orientation and documentation abilities.
- Understanding of best practices including accessibility standards and human factor standards.
Referred Attributes:
- Entrepreneurial mindset with a passion for building systems that enable teams to do their best work.
- Excellent communication, collaboration, presentation, and interpersonal skills.
- Strong process orientation and documentation abilities.
- Understanding of best practices including accessibility standards and human factor standards.
Additional Information:
Approximately 25-30% travel may be required.
Physical requirements/Work Environment:
This position is located onsite in Irvine, CA.
This position primarily works in an office. It requires frequent sitting, standing and walking. This position requires sitting for long periods of time in front of a computer display or other digital devices. Daily use of a computer and other computing and digital devices is required. May require standing for extended periods when facilitating meetings, walking in the facilities. Some travel may be required so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, team-oriented environment where organization and attention to detail matter? If so, we’d love to meet you!
We’re seeking an amazing Customer Service Specialist to join a growing team in North Orange County. This role is perfect for someone who is proactive, collaborative, and highly organized, with strong communication and technical skills.
What You’ll Do
- Provide outstanding customer support via phone, email, and internal systems
- Manage scheduling, order processing, and customer follow-ups
- Maintain accurate records in ERP/SAP systems
- Collaborate cross-functionally with operations, sales, and leadership teams
- Resolve customer inquiries efficiently and professionally
- Ensure data accuracy and attention to detail in all transactions
What We’re Looking For
- Bilingual in Spanish (preferred but not required)
- Detail-oriented and highly organized
- Strong team player with a collaborative mindset
- Excellent verbal and written communication skills
- Comfortable managing scheduling and coordinating logistics
- Tech-savvy with experience in ERP systems (SAP knowledge strongly preferred)
- Ability to multitask and prioritize in a dynamic environment
Why Join Us?
- Supportive, team-driven culture
- Opportunity to grow and develop professionally
- Stable and thriving organization
Benefit offerings:
Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
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• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
LHH | Privacy Policy
View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.
The Commercial Auto Risk Analyst supports underwriting and risk management activities related to commercial vehicle exposures within the Property and Casualty Insurance industry. This role assists in evaluating risk, supporting underwriting decisions, and managing portfolio exposures for accounts insured under Commercial Auto Insurance policies. Working within a large global insurer, the analyst contributes to risk assessment, reinsurance placement, and broker relations while ensuring compliance with applicable Insurance Regulation and company underwriting guidelines.
Responsibilities:
- Assist underwriting teams in evaluating commercial auto accounts by analyzing exposure data, loss history, fleet composition, driver profiles, and operational risk factors.
- Review submissions and supporting documentation to ensure risks meet internal underwriting guidelines and regulatory requirements.
- Support the development of underwriting recommendations by identifying risk characteristics, potential loss drivers, and appropriate risk mitigation strategies.
- Assist in identifying risks that require facultative or treaty reinsurance support.
- Coordinate with reinsurance partners and internal underwriting teams to secure appropriate reinsurance coverage for individual risks or broader commercial auto portfolios.
- Prepare and organize underwriting information, exposure summaries, and loss data required for reinsurance placement and negotiations.
- Maintain documentation related to reinsurance agreements and ensure alignment with internal risk management policies.
- Communicate regularly with insurance agencies, Insurance Brokers, third-party administrators (TPAs), and other insurers regarding account information, underwriting requirements, and risk evaluation outcomes.
- Respond to inquiries related to underwriting submissions, policy terms, and risk management considerations.
- Assist in analyzing commercial auto loss data, claim trends, and risk metrics to support underwriting and portfolio management decisions.
- Prepare reports and summaries related to account performance, risk exposure, and underwriting results for internal stakeholders.
- Maintain accurate documentation within underwriting and risk management systems to support compliance and internal audits.
Requirements:
- Experience with commercial auto underwriting and risk analysis, loss data analysis and portfolio risk monitoring
- Expertise with Regulatory compliance and underwriting guidelines
- Familiarity with Reinsurance coordination and documentation
- Highly proficient with MS Office (Excel, Word, PowerPoint)
- Must be analytical, detail-oriented, and ability to make data-driven decisions
Our client is looking for a nimble and detail-driven Mid-level Photo Producer to join their team!
This role is hybrid and based onsite in Orange County, CA. Sports licensing experience is a major plus! You will start by going onsite for shoots, and once our clients studio opens, the schedule will transition to three days per week in the office.
Responsibilities:
-Lead both high-volume ecommerce and larger-scale campaign shoots. This role requires someone who can move fast, manage multiple productions at once, and keep budgets, timelines, and logistics tightly organized.
-Own end-to-end production for e-commerce and campaign photoshoots
-Build/manage budgets, schedules, vendors, crew, talent, and locations
-Partner cross-functionally with Creative, Brand, and Marketing teams
-Support integrated still + motion productions
-Lead on-set execution and problem-solving
-Manage licensing, usage rights, and production documentation
Qualifications:
-4+ years of photo production experience (ecomm + brand required)
-Experience supporting motion/video shoots
-Strong budgeting and negotiation skills
-Ability to juggle multiple projects in a fast-paced environment
-Sports licensing experience STRONGLY preferred
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : SR1 in the email subject line for your application to be considered.
Shannon Robinson - Senior Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.
This job was first posted by Creative Circle on 03/05/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.
About Konnect
Konnect is a privately owned HR consulting firm with deep expertise in helping organizations design and optimize their people operations. Building on this foundation, Konnect is expanding into the SaaS space with the launch of KonnectAi, an AI-powered platform designed to automate and enhance HR workflows across the employee lifecycle.
Job Summary: We are looking for a detail-oriented and experienced Payroll Administrator to join our team. The ideal candidate will have a strong background in payroll processing and a thorough understanding of payroll regulations and compliance. This role is essential in ensuring accurate and timely payroll for all employees.
Key Responsibilities:
- Process bi-weekly, semi-monthly, or monthly payrolls for Konnect's client organizations, ensuring accuracy and compliance with company policies and regulations, with the opportunity to support internal payroll operations for Konnect as the team scales.
- Maintain and update payroll information by collecting, calculating, and entering data.
- Review and verify timesheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Ensure compliance with federal, state, and local payroll, wage, and hour laws and best practices.
- Prepare and distribute payroll reports and statements.
- Handle employee inquiries regarding payroll issues and resolve discrepancies.
- Coordinate with HR and Finance departments to ensure proper flow and maintenance of employee data.
- Manage payroll deductions, including benefits, garnishments, and other withholdings.
- Prepare and file payroll tax returns and ensure timely payment of payroll taxes.
- Assist in the development and implementation of payroll policies and procedures.
- Conduct regular audits of payroll procedures and records to ensure accuracy and compliance.
- Stay current with industry trends and best practices in payroll administration.
Qualifications:
- Bachelor’s degree in Accounting, Finance, Human Resources, or a related field.
- Minimum of three years of experience in payroll administration.
- Strong knowledge of payroll systems and software (e.g., ADP, Paylocity, Dayforce).
- Excellent attention to detail and organizational skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to handle sensitive and confidential information with discretion.
- Certification in Payroll Administration (e.g., CPP) is a plus.
What We Offer
- Compensation: $72,800 annually (equivalent to ~$35/hour), W-2
- Comprehensive benefits package (Medical, Dental, Vision), with 100% of medical premiums covered by Konnect
- Unlimited PTO
- 401(k) with up to 4% match
- Location: Hybrid in Irvine (Tuesday-Thursday) 7515 Irvine Center Dr, Ste 120 Irvine CA, 92618
- Clients: Multiple across industries and service tiers
OMNI CHANNEL SUPPORT SEPCIALIST
REPORTS TO: DIRECTOR, MERCHADISE SUPPORT SYSTEMS
STATUS: NON-EXEMPT
Summary
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit – one handshake at a time.
The Omni Channel Support Specialist is responsible for monitoring the daily transactions of omni channel orders, including but not limited to buy online pick up in store, buy online ship to store, Roadie, and ship from store. This position supports the stores and communicates with customer service, and our website developers regularly to follow up on pending orders and offer additional training or support needed on omni channel initiatives.
The schedule for this position after training is as follows:
- Sunday: 9:30am – 6pm remote
- Monday: 12:30pm – 9pm remote
- Tuesday: off
- Wednesday: off
- Thursday: 12:30pm – 9pm onsite/ remote
- Friday: 12:30pm – 9pm remote
- Saturday: 10:30am – 7pm remote
Essential Duties and Responsibilities
- Partner with Store Operations to ensure Boot Barn stores are in compliance with omni channel processes and procedures.
- Communicate daily with stores and District Managers to resolve discrepancies with online orders as they arise.
- Troubleshoot past due orders to ensure stores are meeting Boot Barn’s customer service expectations and communicating order picking status to customers.
- Research cancelled orders and partner with stores to resolve order picking issues.
- Act as the point of contact for the store team and respond to questions on omni channel processes and procedures.
- Analyze complex business problems and identify business and user requirements.
- Memorialize user cases, user requirements and create process flow diagrams
- Create functional specifications and work with development team throughout the development processes.
- Document bugs and assist in resolution.
- Demonstrates high level of quality work, attendance and appearance.
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Performs any other duties that may be assigned by management.
Qualifications
- Strong communication, customer service, time management and organizational skills.
- 1-3 years of customer service experience or ecommerce experience.
- Excellent written and verbal communication skills, a high level of organization, and impeccable attention to detail.
- Ability to prioritize work in a fast-paced environment.
- A self-starter who can manage multiple projects at once.
- Demonstrated ability to communicate effectively and build strong business relationships.
- Proficient in excel.
Competencies
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
- Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
Boot Barn Benefits & Additional Compensation Opportunities
- Competitive hourly rate.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Flexible schedules and work/life balance.
PAY RANGE: $20.50 - $21.00/hr*
*compensation varies based on geography, skills, experience, and tenure
Physical Demands
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
- Standing, walking and squatting less than fifty percent of the work shift.
- Required to lift, move and carry up to 40 pounds.
- Ability to read, count and write to accurately complete all documentation and reports.
- Must be able to see, hear and speak in order to communicate with partners and customers.
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
Work Environment
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
- Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.
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