Information Technology Jobs in Oradell New Jersey
326 positions found
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What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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We need an IT Procurement Manager - Indirect
Rate: $55/hr on W2
Hybrid Onsite
Job Summary
The IT Procurement Manager is responsible for planning, organizing, and directing procurement activities, ensuring low total cost of ownership and high-quality procurement of related goods and services needed to meet the needs of Benjamin Moore. The candidate will report to the Indirect Procurement Sr. Manager and will be responsible for commercial and service criteria and contracts in alignment with corporate policies and procedures, which ensure competitive pricing and overall total cost of ownership, and fully protect the company against missed deliveries, shortages, and outages, poor material quality, and other performance issues that might adversely affect Benjamin Moore. The candidate will work closely with the Contract Manager to execute contracts and agreements.
Key Responsibilities
- Partner with internal and external stakeholders and vendors to lead sourcing projects that deliver desired results, mitigate business risk, and drive efficiencies.
- Negotiate with suppliers to execute Supply Agreements that achieve the lowest total system cost and are in accordance with company policies and procedures.
- Develop and implement sourcing strategies, are in alignment with business stakeholders)
- Responsible for contractual commitments and supplier assessments, ensuring all purchases are consistent with quality and delivery requirements.
- Develop supplier base and maintain strong supplier relationships.
- Communicate and mitigate market changes; develop and recommend alternative sourcing options.
- Perform data analysis for sourcing projects.
- Analyze, develop, and deliver timely cost information. Maintain sourcing database and metrics for reporting and communicating Procurement activities. Work closely with key stakeholders and the procurement contract manager
- Performs other duties as required
Education/Experience
- Bachelor’s degree in business or marketing
- Master's Degree preferred
- Minimum of 10+ years' experience in the InDirect Procurement field
- Previous people management experience
- Industrial manufacturing and/or Business Management experience preferred
- Experience in the use of ERP systems (SAP, ARIBA and Ironclad preferred)
- C.P.M. and/or CPSM certification
Company: QuickWash Technologies, Inc
Location: Remote
Employment Type: Full-Time
QuickWash is a technology platform that connects businesses and their employees with convenient on-site car washing and detailing services. Our mission is to simplify vehicle care by bringing professional detailing directly to workplaces and residential communities.
We are currently expanding and looking for a driven Corporate Account Executive to help grow our corporate partnerships and bring QuickWash services to new companies.
The Corporate Account Executive will be responsible for developing new corporate relationships and introducing businesses to QuickWash as an employee perk and workplace amenity. This role focuses on setting up pilot service days and converting those pilots into long-term corporate contracts.
This role is ideal for someone who is ambitious, competitive, and looking to grow into a strong sales and business development career. No prior experience is required for the right candidate.
- $30,000 Base Salary
- 6% of gross revenue generated from contracts you close
- 3% recurring commission on revenue after the first 12 months upon renewal
- Once $2,000,000 ACR (Annual Contract Revenue) is hit, Base Salary Goes to $60,000
- Or
- No Base Salary
- 10% of gross revenue generated from contracts you close
- 5% recurring commission on revenue after the first 12 months upon renewal
- Once $2,000,000 ACR (Annual Contract Revenue) is hit, splits increase to 12% & 8%
- Prospect and reach out to businesses to introduce QuickWash services
- Schedule and coordinate pilot service days for prospective corporate partners
- Convert pilot days into long-term corporate contracts
- Build relationships with office managers, HR teams, and decision-makers
- Track outreach, pilots, and conversions through the company CRM
- Work closely with the QuickWash operations team to ensure successful service days
- Set up 20 pilot service days per month
- Convert 10 pilot locations into long-term corporate contracts per month
- Each corporate contract is estimated to generate approximately $1,000 per month in recurring revenue
While no experience is required, the following experience is helpful:
- Sales or business development
- Cold calling or outbound outreach
- Account management or client relationship management
- Startup or fast-growing company environments
- Highly motivated and competitive
- Strong communication skills
- Comfortable speaking with business decision-makers
- Organized and able to manage multiple prospects simultaneously
- Entrepreneurial mindset with a desire to grow with the company
- Opportunity to grow with a fast-growing tech platform
- Unlimited commission potential
- Flexible remote work environment
- Ability to play a key role in the company’s expansion
- Path to earning six figures within 3 years for top performers
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate measures client satisfaction vs. expectations.
- Clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions' largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Responsibilities:
- Design, develop, and maintain robust, scalable applications and modules, writing clean, efficient, and well-documented code
- Manage the entire software development lifecycle, including planning, prioritizing, testing, and releases, often using Agile methodologies
- Lead, guide, and mentor junior developers, conducting code reviews and ensuring adherence to best practices
- Work closely with project managers, business analysts, designers, and other engineers to define requirements and deliver innovative solutions
- Implement automated testing, debug issues, troubleshoot complex problems, and ensure application security and performance
- Contribute to high-level application design and database architecture
- Participate in internal and external meetings to gather the business requirements and suggest solutions
- Analyze the business requirements and suggest the best practice to apply to the business requirements
- Write clean code to produce fully functional backend processes and frontend UI modules
- Develop a new or existing system of frontend UI and APIs
- Write unit, integration, and production test scenarios
- Troubleshoot and debug to optimize application performance
- Liaise with the development team to identify and plan new features
- Ensure the developed modules comply with Samsung SDS quality assurance standards
- Research and suggest new technologies, applications, and protocols
- Be an individual contributor when it comes to designing and developing frameworks and critical pieces of code that have a wider impact
- Create detailed technical plans for the execution and implementation of projects
- Be available to answer technical questions, clarifications, and clear obstacles for the team
- Being transparent with the team about challenges, failures, and successes
- Writing development progress reports
Requirements:
- 10+ years of application development experience
- Bachelor's degree in computer science, engineering, or a related field
- Extensive knowledge of Java development. This includes the whole process, from the first line of code to implementation in the production environment
- Deep knowledge of operating systems, including but not limited to
- Proficiency with writing automated tests in JUnit, Espresso, Mocha, Jest, Enzyme, XCTest, etc.
- Proficiency in Java, with a good understanding of its ecosystems
- Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
- Familiarity with different design and architectural patterns
- Skill for writing reusable Java libraries
- Know-how of Java concurrency patterns
- Good understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
- Experience in working with popular web application frameworks like Play and Spark
- Relevant Knowledge of Java GUI frameworks like Swing, SWT, and AWT according to project requirements
- Extensive knowledge of the class loading mechanism in Java
- Experience in handling external and embedded databases such as Oracle, MS SQL, etc.
- Understanding basic design principles behind a scalable application
- Skilled at creating database schemas that characterize and support business processes
- Basic knowledge of JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
- Implementing automated testing platforms and unit tests
- In-depth knowledge of code versioning tools, for instance, Git
- Expertise in continuous integration
- Experience in Java Server Pages (JSP) and servlets, Web frameworks like Struts and Spring
- Web Technologies like HTML, JavaScript, CSS, JQuery
- Abstract classes and interfaces
- Constructors, lists, maps, sets
- File IO and serialization, Exceptions, and Generics
- Java Keywords like static, volatile, synchronized, transient, etc
- Multithreading and Synchronization
- Experience with profiling and debugging Java-based applications and products
- Experience integrating with backend systems preferred, such as ERPs, WMS, OMS, etc.
- Solid knowledge of performance Improvement best practices
- Experience in a similar role would be advantageous
- Willingness to build professional relationships with staff and clients
- Excellent communication, motivational, and interpersonal skills
Why This Role Matters
Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.
As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.
Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.
You won’t just be answering questions — you’ll be helping families protect their future.
Position Overview
We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.
This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.
Estate planning experience is a plus but not required.
This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.
Key Responsibilities
• Respond to customer inquiries via phone, email, screensharing and live chat
• Assist users in navigating the client platform and completing estate planning documents
• Help explain estate planning concepts in a clear, non-legalistic way
• Support customers with document-related questions and platform guidance
• Assist with account issues such as login problems, document downloads, and payments
• Escalate complex legal or technical questions to the appropriate internal team
• Document customer interactions in our CRM system
• Help improve FAQs, knowledge base articles, and customer resources
• Provide feedback to product and operations teams based on customer interactions
Qualifications
Preferred but not required:
• Paralegal certification or paralegal experience
• Legal assistant or law firm experience
• Background in legal studies or pre-law programs
• Experience in estate planning, trusts, or probate law
• Customer support experience, especially in legal, fintech, or SaaS environments
Strong candidates will have:
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to explain complex topics in simple language
• Strong problem-solving ability
• Organizational and multitasking skills
• Interest in estate planning, legal services, or legal technology
• A positive attitude and willingness to learn
Who Thrives at client
The people who succeed in this role tend to be:
• Naturally curious and eager to learn
• Comfortable taking initiative and solving problems independently
• Strong communicators who enjoy helping people
• Interested in growing with a company and taking on more responsibility over time
• Excited about working in a fast-growing legal technology startup
If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.
Career Growth Opportunity
This position offers significant growth potential as client expands.
Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:
• Customer Support Team Lead
• Customer Experience Manager
• Legal Operations Manager
• Product Support Specialist
We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.
Yonkers Contracting Company is seeking a qualified IT Manager with 10 years of relevant experience for managing a small IT team, coordinating with internal stakeholders, overseeing technology vendors, and ensuring the security and reliability and efficiency of the company’s systems.
Responsibilities
- Oversee company networks, systems, and security platforms (Meraki, Microsoft 365, Azure)
- Manage help desk operations to deliver prompt, efficient support to all users
- Work with internal stakeholders to assess technological needs and find ways to enhance efficiency and security
- Lead IT projects such as system upgrades, migrations, and security improvements
- Implement and enforce IT security tools, policies, and best practices to protect systems and data
- Manage technology vendors
- Maintain system documentation, licensing, and disaster recovery plans
- Occasional travel to job sites within NY, NJ, and CT
Qualifications
- Bachelor’s degree in information technology or equivalent experience
- Strong communication, time management, and organizational skills
- Proficient in network security protocols and troubleshooting, hardware/software installation, Microsoft 365 and Azure administration; Meraki hardware management, help desk support, and networking fundamentals
Compensation
- Medical and dental insurance
- 401(k)
- Student loan reimbursement and/or tuition reimbursement
- Vehicle stipend, toll reimbursement, gas card
- Yearly bonus
About Yonkers Contracting Company, Inc.
Founded in 1945, Yonkers Contracting Company is a leading heavy civil construction contractor specializing in major infrastructure projects throughout the New York, New Jersey, Connecticut region. Our portfolio includes highways, bridges, rail systems, transit facilities, site work, foundations, energy and environmental projects. We are committed to safety, quality, innovation, and delivering excellence in all aspects of our work.
We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
Job Description: Job Title: Microbiology Development Technician Location: Franklin Lakes, NJ 07417 Duration: 12 months Shift: The Shift is 12pm
- 8pm Job Summary: Reporting to a supervisor/manager or higher, the Technician 2- Microbiology associate will:
- Execute a variety of laboratory tasks related to microbiological testing of pharmaceutical products
- raw materials, and medical devices.
- Perform microbiological testing in a BioSafety Level-2 laboratory under GLP conditions.
Responsibilities:
- Perform routine and non-routine USP, ASTM, ISO, and CLSI based microbiological testing for anti-infective, antiseptic, or disinfectant efficacy (i.e., time-kill assay, MIC/MBC, sterility testing, microbial limits, bioburden).
- Execute testing following standard operating procedures in a BioSafety Level-2 Laboratory
- Assists in the qualification and validation of equipment and lab instruments including calibration under established procedures.
- Responsible for maintaining laboratory notebooks following good documentation practice (GDP),
- Good laboratory practices (GLP) and supports compliance with GLP.
- Works proactively and independently with minimal oversight/supervision to complete projects.
Education/Experience: Bachelor of Science (BS) Degree in Microbiology/Biological Sciences/Chemistry.
Minimum of 1+ years of experience in a laboratory setting of microbiology or related industrial Required Skills:
- Working either as part of a team and independently is required.
- Detail oriented and excellent organizational skills
- Ability to organize and prioritize work with limited guidance
- Experience working in a BioSafety Level-2 laboratory, academic or industrial Preferred Skills:
- Experience performing microbiology testing in a GXP laboratory
- Experience working with LIMS data management software At KAYGEN, we are always looking for dynamic, talented and experienced individuals.
We invite you to join our team of talented IT professionals, consulting at client locations across the globe.
Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity.
Our team of experienced staffing experts will work with you to find you the best opportunity.
For more information, please visit us at : Free Healthcare Insurance Vision and Dental Insurance 401(k) Retirement Plan Free Life Insurance Sick Time Off Achieve your Kaizen by clicking here.
A unique and exclusive talent community supported by Kaygen, that includes programs like: Certifications Mentorship Program Referrals Family and Wellness benefits Continuous Growth and Career Development
This role is primarily field-based , requiring regular home and site visits to conduct assessments, coordinate services, and develop care plans that support long-term health outcomes.
The ideal candidate will have strong clinical assessment skills, UAS experience, and a background in care management , with the ability to collaborate closely with members, caregivers, and interdisciplinary care teams.
Key Responsibilities Conduct 2–4 UAS (Uniform Assessment System) assessments or reassessments daily in members’ homes or other care settings.
Develop, implement, and manage individualized care plans based on clinical assessments.
Coordinate healthcare and community-based services to support member needs.
Collaborate with care management teams, providers, and community partners to ensure continuity of care.
Educate members, families, and caregivers on care plans, treatment options, and available resources.
Monitor member progress and adjust care plans as necessary.
Document assessments, care plans, and case activity in compliance with state and federal regulations.
Support quality improvement initiatives and help precept or mentor new clinical team members when needed.
Required Qualifications Active New York Registered Nurse (RN) License Residency in the Bronx, NY area Minimum of 4 years of relevant RN experience Experience conducting UAS Assessments Ability to work in the field Monday–Friday Ability to conduct home or site visits as required Strong clinical assessment, communication, and care coordination skills Bachelor’s degree in Nursing or graduate degree from an accredited School of Nursing Preferred Qualifications Bachelor’s Degree in Nursing (BSN) Experience in Care Management or Managed Care Organizations (MCO) Experience working with complex or high-acuity patient populations Knowledge of community resources and service coordination Leadership or mentoring experience supporting clinical staff Additional Requirements Valid Driver’s License Personal transportation preferred (public transportation may be considered) Ability to travel locally within the Bronx area to conduct assessments Ideal Candidate The ideal candidate is a compassionate and experienced RN who: Has strong clinical assessment and care coordination skills Is comfortable working in the field with diverse patient populations Can effectively communicate with members, families, and interdisciplinary teams Is committed to improving care outcomes and quality of life for members Additional Information Industry: Healthcare / Care Management Experience Level: Senior (4–6+ years) Relocation Assistance: Not available Sponsorship: Not available If you are interested, please email your resume to
FindLaw is the leading provider of online legal marketing services, widely recognized and trusted by legal professionals, consumers, and businesses. We empower our audience with comprehensive legal resources through our public and private online portals and FindLaw publications. Our platforms offer engaging, relevant, and credible legal information, personalized tools, and access to professional legal communities.
Our mission is to help attorneys and law firms grow their practices confidently, providing proven services that increase awareness, improve reputation management and ultimately drive case volumes across many different practice areas. Our network of solutions include , , , , Super Lawyers print publication and many other digital solutions.
Sr. Sales Executive Role: Are you passionate about the chance to bring your sales experience to a world class company that is market leading for both content and technology? Does hearing that we are completely committed to organic growth and that we have extensive investments to expand our sales capability excite you? Do you have previous experience driving sales and revenue growth within a specific territory? Are you motivated by uncapped commissions? We are looking for you!
What You’ll Do: As a Sr. Sales Executive you will be responsible for developing and growing new customer accounts in the legal community within an assigned territory. Each territory consists of a large base of small-mid law firms. You will utilize your prospecting and consultative selling skills, high energy and initiative to identify opportunities to provide FindLaw web-based marketing and advertising solutions. You will also be responsible to partner with our internal Account Management team related to the post-sales satisfaction and retention of existing FindLaw customers.
Responsibilities:
- Responsible for the attainment of sales targets and quota on a monthly basis in assigned territory.
- Consult with the client regarding web-based marketing strategies and solutions that will meet their business needs and will improve their ability to generate business.
- Strategically grow a customer base through prospecting and cold calling.
- Technical aptitude (MS Office, internet applications, ).
- Collaborate with internal stakeholders regarding existing and new clients to identify and resolve client concerns; establish and maintain current and potential client relationships.
Qualifications:
- 4-year college degree or equivalent experience.
- Experience in outside sales in a professional B2B environment.
- Proven track record of sales success, fast growth and consistently achieving performance at 100%+.
- Previous sales experience in online/advertising environment a plus.
- Working knowledge of sales process, methods and techniques.
- Strong Interpersonal skills, ability to interpret marketplace needs and translate them into products and/or services.
- Proven organization skills, effective time management skills and ability to work independently.
- Ability to be actively in the field on most business days with some overnight travel based on territory to various client sites.
What’s in it for You?
At FindLaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
- Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
- Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
- Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
- Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
- Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
- Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
- Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
- Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
- Compensation: $75,000 base + with uncapped commission, averaging $80,000-$150,00. At quota, our top earners are well over $200K OTE.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
Position: Service Desk Supervisor
Reports To: Service Desk Manager
Division: Service Desk
FSLA: Exempt
Office Designation: Elmwood Park-In Office, Hybrid
Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.
You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.
Functional Responsibility and Task Statements
Operational Responsibilities
- Supervising end-user services and technical support services.
- Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
- Provide consistent training and mentoring to members.
- Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
- Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
- Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
- Create, Update, and Improve Documentation to ensure high level of service.
- Review Timesheets Weekly
- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
- Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.
Leadership and People Responsibilities
- Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
- Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
- Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.
Technical Responsibility and Task Statements
- Administrate and facilitate personnel to hire and retain staff.
- Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
- Establish staff training and development programs related to technical services.
- Develop measures and controls to ensure performance standards and goals are achieved.
- Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
- Mentor and develop direct reports through personal behaviors.
- Ensure to provide customer satisfaction across all technical service offerings.
- Provide monthly technical activity and status reports
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
Required
- Bachelor's degree in a job-related discipline or equivalent working experience.
- Minimum of five years of technical experience.
- Must have former technical supervisory experience preferably in a Call Center or similar environment.
- Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
- Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
- Ability to communicate technical/complex information both verbally and in writing.
- Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
