Information Technology Jobs in Nv Remote

Lead with Heart at Inspirations Senior Living!

Grace Management, Inc. is seeking an inspiring Executive Director to lead our thriving senior living community in Pahrump, NV. With 100% occupancy as of 10/1 and a fresh new look—including new carpets, paint, a remodeled memory care unit, and turf in the courtyard—this is a chance to guide a vibrant community that feels modern, welcoming, and full of life.

At Grace Management, we believe “It’s not like home. It is home.” Our people-first culture ensures team members are supported, residents are cared for with compassion, and meaningful connections are at the heart of everything we do. If you’re a leader who values collaboration, empathy, and creating a thriving environment, this is your opportunity to make a real impact.

POSITION SUMMARY:

Manage daily operations of the senior living community within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization. Maintain compliance with federal, state, and local regulations. Supervise and direct the work activity of department supervisors and associates. Create and maintain a high level of resident, family, and associate engagement and satisfaction.

RESPONSIBILITIES:

• Prepare and enforce policies regarding duties and activities of community associates.
• Ability to prepare all reports as required by management and home office.
• Oversee all department supervisors and administrative personnel.
• Manage the entire personnel function; recruitment, employment, performance, on-going evaluation, promotion and discharge of associates, per Grace Management procedure.
• Responsibility for all financial transactions; maintain financial records, including petty cash; Participate in accounts receivable and payable functions, as defined by supervisor.
• Collect (or coordinate with business office manager) all rent and service fees by designated date and ensure deposit in bank, per Grace Management procedure.
• Assure confidentially of all verbal and written information pertaining to residents and associates.
• Oversee the confidentiality and safe storage of current and closed resident records, associate records, and physical plant records in compliance with regulatory requirements.
• Interface with accounting and personnel departments at the Grace Management Home Office to meet objectives pertaining to financial and payroll deadlines.
• Assist with preparation of an annual budget and adherence within budgeted guidelines.
• Assure all necessary supplies/equipment are purchased, maintained, and accounted for at all times within the community.
• Oversee purchase of supplies, equipment, or services; including all vendor contracts and capital improvement requests as assigned by supervisor.
• Develop, schedule, plan, and procure materials for associate in-services and meetings.
• Develop relationships with a variety of community agencies that can be of benefit to community.
• Develop one-on-one relationships with residents, families, and associates.
• Arbitrate complaints and disputes concerning residents, family, and/or personnel.
• Meet with and review and evaluate all recommendations of the community’s resident council and their meetings.
• Observe and enforce all sanitation, safety and infection control policies and procedures.
• Maintain and oversee all community insurance programs.
• Prepare and/or oversee time reporting of associates and oversee all payroll functions to ensure associates are actually paid on designated payroll dates.
• Serves as the Sales Leader of the community by assuring sales and marketing objectives are achieved and maintained and occupancy goals are met; and that the community has an effective business development plan and presence in the greater community.
• Coordinate details related to move-ins and move-outs.
• Meet with new residents and families to explain residency agreement and process at time of move-in and ongoing if questions arise.
• If applicable, work with the wellness team to assess resident functional status and social, psychological, and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays; Assure that care plans are completed and arrange services and support to meet resident needs; Refer residents to community-based services and medical services as necessary; Implement approaches and services to maintain or enhance resident independence.
• Initiate action plans and family conferences for resolving problems identified by associates, residents, or family members.
• If applicable, initiate resident/family conferences when a change of service level is required; Document goals and action plans and review dates on appropriate forms.
• Assure final determination on eligibility of continued residency.
• Assure continuity and consistency in delivery and quality of services.
• Assure state regulations are met and work closely with state oversight agencies; including review of state deficiencies and the development of plan of corrections.
• Maintain high degree of resident satisfaction and evaluate resident satisfaction regularly; Implement programs and changes to enhance resident satisfaction with approval of supervisor.
• Prepare weekly and monthly reports as directed by supervisor.
• Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems.
• Organizes, maintains, and participates in weekend Manager on Duty.
• Ensure appropriate handling of on-the-job injuries as reported by associates and any incidents involving residents and visitors.
• Maintain and upgrade knowledge and implementation of standards and requirements specified by federal and state laws.
• Carry-out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents, and security of premises.
• Supports and participates in the resident centered activity programs.
• Participates in projects or committees as assigned.
• Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
• Assists in a variety of tasks involving residents as assigned.

KNOWLEDGE & SKILLS:

• Bachelor’s Degree preferred; Minimum of High School Diploma or GED equivalent and five years of relevant senior living community management experience or comparable post-high school education which may include vocational or college education; and three years of relevant senior living community management experience with proven leadership and management skills.
• Meet the state specific regulatory requirements for administration of a community; including independent, assisted, and memory care (NV license required)
• Excellent computer skills including: Windows, Office, Word, Excel, Outlook, internet based and property management programs.
• Exceptional grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Ability to comprehend and apply regulations, employment and labor laws, local, state, and federal standards and requirements.
• Must have the interpersonal skills to work with various levels of people, associates, and residents.
• Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
• Able to travel for regional meetings and other meetings as requested by supervisor.

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• Perform simple repetitive bench assembly of parts and components
  
• Use bolts, screws, hand tools, clips and other fastening devices
  
• Work under close supervision and may work from models, samples, or simple diagrams
  
• Handle 50-pound parts to assist with large part construction
  
• Support all facility Continuous Improvement and LEAN initiatives including, but not limited to:
  
  • 
    
  • Maintain 5-S (sort, set in order, shine, standardize, sustain) throughout shop floor and office areas.
    
  • Track and sustain all visual management tools such as, but not limited to: layered audits, Overall Equipment Effectiveness (OEE) boards, and any additional LEAN tools that are deemed necessary to provide direction, goals and status to the shop floor.
    
  • Encourage, support, and actively participate in Kaizen improvements and events throughout the facility, department, and area of responsibility.
    
  
  

• 
  
• Health benefits effective day one of employment.
  
• Retirement benefits, Paid Parental Leave, Educational Assistance Program, Wellness Reimbursement, etc.
  

• 
  
• Perform simple repetitive bench assembly of parts and components.
  
• May use bolts, screws, clips, and other fastening devices.
  
• Work under close supervision and may work from models, samples, or simple diagrams.
  
• Pick, pack and pull orders in an efficient and accurate manner.
  
• Troubleshoot and resolve problems as they arise.
  
• Keeps work areas clean and safe.
  
• Supports all facility Continuous Improvement and LEAN initiatives including, but not limited to:
  o Maintain 5-S (sort, set in order, shine, standardize, sustain) throughout shop floor and office areas.
  o Track and sustain all visual management tools such as, but not limited to: layered audits, Overall Equipment Effectiveness (OEE) boards, and any additional LEAN tools that are deemed necessary to provide direction, goals and status to the shop floor.
  o Encourage, support, and actively participate in Kaizen improvements and events throughout the facility, department, and area of responsibility.
  
• Other various duties and responsibilities as may be assigned.
  

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• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Reno, NV will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
  
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
  

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• Able to stand on feet continuously during working shift.
  
• Require fine manipulation of hands with repetitive motion.
  
• Must be able to wear required personal protective equipment as required by company policy and procedure.
  

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• Able to stand on feet continuously during working shift.
  
• Able to regularly lift 35 pounds without assistance. Occasionally lift more than 35 lbs. with assistance.
  
• Exposure to high noise level (ear protection may be required in some areas).
  
• Exposure to high traffic areas with forklift activity.
  
• Work environment exposes to oils, lubricants, and solvents.
  

Litigation Attorney

Location: Las Vegas, NV (Hybrid – 3 days onsite)

Pay Rate: $70 to $85 per hour

Job Type: Contract/Contract to Hire, Full-Time, 3+ Month Assignment

LHH is partnering with a reputable regional law firm in Las Vegas, NV that specializes in complex litigation matters across business, employment, general liability, and professional liability. The firm is seeking a skilled Litigation Attorney for a long-term contract opportunity. The ideal candidate will manage cases independently, draft motions such as motions to dismiss and for summary judgment, take and defend depositions, and prepare for trials including witness prep, exhibit organization, and trial strategy. Strong legal writing, analytical skills, and courtroom experience are essential.

Responsibilities:

• Handle a caseload involving complex litigation matters
• Analyze intricate legal issues and develop strategic case plans
• Structure and execute discovery plans, including taking and defending depositions
• Manage document-intensive cases and oversee document review processes
• Draft and argue dispositive motions
• Prepare cases for trial, including witness preparation and trial strategy
• Collaborate with legal teams and clients to ensure effective advocacy

Qualifications:

• Active member of the State Bar of Nevada and in good standing
• Minimum 1+ years of experience in complex litigation, including business, employment, general liability, and/or professional liability
• Proven ability to work independently and handle cases from inception to resolution
• Strong legal writing, research, and analytical skills
• Experience with depositions, discovery, and trial preparation
• Excellent organizational and communication skills

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Litigation Secretary

Location: Las Vegas, NV

Salary: $60,000 - $75,000 per year, along with Paid Time Off, Paid Sick Time and Holidays, Healthcare, Dental and Vision Coverage, 401k

Job Type: Full-Time, Direct Hire, Hybrid (3 Days Onsite)

LHH is working with a well-established law firm in Las Vegas, NV is seeking an experienced Litigation Secretary to support attorneys in civil litigation defense. Experience in construction defect is a plus. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication and time management skills.

Responsibilities

• Maintain attorneys' calendars, scheduling court appearances, client meetings, depositions, and other engagements.
• Ensure there are no scheduling conflicts and notify attorneys of pending deadlines.
• Serve as an intermediary between attorneys, firm personnel, and the courts, facilitating effective communication.
• Generate all correspondence, including legal documents and general communications.
• Prepare and send notices of filings, motions, and hearings to the appropriate parties.
• Create and maintain client files, records, logs, and case-related documentation.
• Track billing hours using billing software.
• Assist in case preparation, including document formatting, inputting, editing, retrieving, and copying.

Qualifications

• Minimum 3+ years of experience as a Legal Secretarywithin a law firm supporting attorneys in medical malpractice defense litigation or other civil defense litigation.
• Strong understanding of legal terminology, concepts, principles, and procedures.
• Familiarity with the functions and jurisdictions of local, state, and federal courts and related agencies.
• Highly proficient in Microsoft Office Suite (Word, Excel, Outlook), billing software, and online document management systems.
• Expertise in Outlook Calendars for scheduling and maintaining attorneys’ court schedules.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong time management and organizational skills.
• Excellent written and verbal communication skills.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

The Allegheny Health Network (AHN) Psychiatry & Behavioral Health Institute is seeking a motivated psychiatrist eager to work at the forefront of behavioral health care as we continue growing our presence in the Erie region. AHN will support the continued expansion of your skillset as you build a patient panel with myriad diagnoses or craft a sub-specialty niche. Join a vertically integrated fiscal and clinical delivery system that is revolutionizing behavioral health service models, providing evidence-based treatments, and measurement-based care.

Highlights:

• Flexible, hybrid options for in-person and virtual work
• Bi-monthly, multidisciplinary treatment team meetings which include peer case consultation
• Onsite opportunity for interventional psychiatry with transcranial magnetic stimulation (TMS)
• Continuing Medical Education (CME) allowance: $3500 and five paid CME days annually
• Emphasis on collaboration between behavioral health disciplines, including psychiatry and psychology, within the Institute
• Weekly Grand Rounds with free CME offerings
• Opportunities to train and supervise advanced practice providers (APPs), psychiatry residents, medical students, and APP students

Qualifications:

• Completion of ACGME approved Psychiatry residency program
• Board eligible/board certified in Psychiatry
• Doctor of Medicine (MD) or Doctor of Osteopathy (DO)
• Licensed in the state of Pennsylvania prior to employment

AHN Proudly Offers

• Competitive salary and comprehensive medical benefits
• Sign-on bonus
• CME allowance
• EY Financial Planning Services – student loan, PSLF assistance
• Retirement plans; vested immediately in 401K, 457B.
• Malpractice insurance with tail coverage
• A diverse & inclusive workforce with respective loan repayment for qualified candidates

Why Erie?

Located directly on one of our Great Lakes, Erie is home to Presque Isle State Park offering 7 miles of beaches, 14 miles of trails, and endless water activities. Enjoy our local wineries and breweries, diverse eateries and ski resorts. The city has become home to a variety of educational institutions including top ranked school system. Benefit from the area’s low cost of living and international airport. Erie’s cultural scene and diverse job market make it an ideal place for healthcare professionals to grow.

Why Saint Vincent Hospital?

Nationally recognized for innovative practices and quality care, Allegheny Health Network is one of the largest healthcare systems serving Western PA. AHN’s Saint Vincent Hospital is a 350- bed tertiary care hospital currently serving the tristate area. Our facilities are equipped with state-of-the-art technology and robotic capabilities. Saint Vincent Hospital has been proud to open a brand new 39-bed Emergency Department, on-site Cancer Institute facility, four state-of-the art 700 sq. ft. Operating Rooms and more! Recently voted Erie’s Choice as the ‘Best Hospital’ and ‘Best Place to Work’, AHN Saint Vincent continues to shine in its commitment to its employees and the Erie community.

Email your CV and direct inquiries to:

Carissa Johnston | Physician Recruiter

Hybrid: 2 days remote, 3 days onsite

Schedule: Monday - Friday 9 AM - 5:30 PM

Requirements:

• 5+ years' work experience and advanced knowledge of Cisco CUBE troubleshooting and configuration
• 5+ years' experience and advanced knowledge of Oracle eSBC/ECB is a major plus or substitute for CUBE experience
• 5+ years' work experience and advanced knowledge of Cisco Unified Communications Manager call control and routing
• 3+ years' work experience with Microsoft Teams Calling over Direct Routing and configuration of shared line resources accounts
• Troubleshooting SIP messaging
• Understanding and configuration of cloud contact centers
• Project management within the ability to lead projects independently
• Mentoring of junior engineers
• Management of service ticket queues

Job Description: South Florida's leading healthcare system is seeking a Lead Telecom Engineer to join their team. This person will be working within the Infrastructure organization helping support the design, implementing, troubleshooting and management of complex voice and data networks. Their day to day will consist of operational and troubleshooting of requests in the backend systems, making sure call logs are working correctly, and optimization through services. They will help support the project base for 2026 and 2027 pipeline. The main tools and technologies required are Cisco CUBE, Oracle eSBC/ECB, Cisco Unified Communications Manager, and Microsoft Teams for direct routing and configuration. Additionally, this person will be helping mentor and lead junior engineers through projects and also overseeing project workload.

Salary: $80-110k (Based on experience, education, certifications)

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

• Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
• Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
• Develop copy for the Program Director Portal, including guidance, instructions, and resource content
• Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
• Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

• Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
• Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
• Work on landing page and member-facing content that supports usability and conversion goals
• Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
• Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

• Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
• Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
• Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
2. Ability to translate complex or regulated information into clear, user-centered language
3. Experience collaborating with product, design, and marketing teams through content contributions
4. Experience supporting content standards, including voice, tone, and style guidelines
5. Comfort presenting recommendations and incorporating stakeholder feedback
6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Assistant Commercial Lines Account Manager - Hybrid - Los Angeles, CA

The Company:

Are you a Property & Casualty professional with knowledge of Commercial Insurance, ready to join a growing agency? Join a leading insurance brokerage in Los Angeles, looking to invest in its people and help your continuous growth in the industry. This is the perfect opportunity for you to join the Commercial Lines team and provide dedicated support to Account Managers and clients.

The Compensation and Benefits:

• Salary ranges from $55,000 - $75,000, depending on your experience
• A full suite of benefits that include health, dental, vision, & life insurance
• 401(k) plan
• Hybrid Schedule after a dedicated training period
• Company-supported continued education

The Qualifications Needed to Thrive:

• Active Property & Casualty license
• 3-5 years of Commercial Insurance experience, preferably in a retail brokerage
• Proficiency with AMS360 is required
• In-depth knowledge of various insurance coverages, products, and agency procedures

The Key Responsibilities will include:

• Provide helpful and professional service and insurance needs to Account Managers and clients
• Process binder requests, endorsements, policies, etc.
• Verify critical information for file documentation: premiums, policy numbers, claims reports, forms, etc.
• Provide exceptional customer service via phone and email
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Collaborate with internal departments to meet customers' needs

Apply Now!

Why Work with Insurance Relief?

We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities. Give us a call to hear about all of the other opportunities we have available.

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

General Summary Works alternately in two member service environments, branch and Call Center, to deliver highly accurate, consistent, friendly, and professional service. Responsible for processing financial transactions, responding to inquiries, fulfilling requests, and troubleshooting concerns. Determines member needs and recommends products and services by having conversations to deepen member relationships. Effectively and accurately utilize Credit Union's systems and resources.

Position Duties & Functions

• Performs general and vault teller functions such as receiving and cashing checks and cash for deposits, examining checks for endorsements, accepting and processing loan payments, cashing checks, and paying out money.
• Keeps records of money and negotiable instruments involved in financial transactions, entering transactions into computer.
• Balances currency, coin, and checks.
• Processes non-monetary mail transactions including deposit verifications, address changes, check orders, statement questions, requests for copies, etc.
• Processes membership applications and collects initial deposits.
• As needed, removes deposits, counts and balances, and replenishes cash in automated teller machines and express drop boxes.
• Identifies member needs by reviewing account data and promotes new and additional products and services to enhance members' financial satisfaction. Completes a member profile questionnaire during member interactions.
• Identifies sales prospects and follows up on leads to adhere to both individual and branch sales targets as assigned.
• Participates in Business Development events and actively solicits new memberships and promotes additional products and services to existing members.
• Provides information on all Credit Union services, counsels members and prospective members in person or by phone on membership requirements and provides information on all savings and consumer loan products.
• Recognizes and identifies member's deposit and loan needs demonstrating through understanding of all consumer loan products.
• Performs daily branch duties and responsibilities as assigned by manager.
• Assists with monthly audits and reviews branch reports as assigned.

Core Call Center Functions

• Assesses caller needs and provides information to members and potential members on Credit Union membership, products and services, and other pertinent Credit Union information.
• Handles complex member requests and works in multiple workgroups, including Lending, ATM/Debit Card, Online/Mobile Banking, Foreign Currency, Wires and Outbound Service Calls.
• Processes all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options, and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
• Proactively engages member interest in Credit Union products and services. Demonstrates a strong working knowledge and creates the opportunity to make referrals or opens additional accounts.
• Educates members on how to reach financial goals, complex procedures, and self-serve options.
• Trouble-shoots and resolves member issues within assigned authority using resources available to ensure service level agreements are met. Escalates concerns when necessary to appropriate individuals in a timely manner serving as the member advocate.
• Identifies trends and system issues impacting members and reports to appropriate lines of business and management.
• Adheres to security and confidentiality protocols, operational procedures, and best practice guidelines.
• Documents member interactions accurately and clearly in our customer relationship management system.

Other Call Center Functions

• Completes required security and regulatory online training modules.
• Stays current with emails, knowledgebase, and Intranet content.
• Trains other agents and assists with answering questions on Zoom.
• Performs other duties as assigned by Call Center manager.
• Other duties as assigned.

Position Requirements

Experience and Education

• 1 - 2 years' branch, call center, or related financial services or customer service experience required.
• High school diploma, GED, or equivalent.
• Equivalent combination of education and experience may substitute for stated qualifications.

Knowledge and Skills

• Ability to write and speak effectively in English using correct spelling and grammar.
• Excellent listening skills with the ability to reflectively respond.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

Competencies

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to understand and align with our core competencies through daily projects and tasks:

Physical Demands

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary and Benefits:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: Range: $18.30 - $25.17 per hour

Equal Employment Opportunity Statement:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 8 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click