Information Technology Jobs in None, MA

1,169 positions found — Page 61

Calibration Technician
Salary not disclosed
Devens, MA 2 days ago

Discover Veranova:


At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.


Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. 


Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. 


Role Overview:


Perform calibration, maintenance, troubleshooting, and installation of plant and lab instrumentation and control equipment. Enter and maintain repair, maintenance, and calibration data into computerized maintenance management systems.


Core Responsibilities:                                                              



  • Collaborate with cross-functional teams to drive impactful projects. 
  • Foster a culture of openness and creatively, encouraging diverse perspectives. 
  • Manage and execute the calibration program for both the Devens and North Andover sites.
  • Perform calibration scheduling and history tracking utilizing Computerized Maintenance Management Systems.
  • Install, maintain, and troubleshoot plant and lab instrumentation and control equipment.
  • Maintain inventory levels for repair and critical spare parts.
  • Manage activities and schedules for outside contracted services.
  • Generate operating and maintenance Standard Operating Procedures (SOPs) for calibration and preventative maintenance activities.
  • Develop equipment specifications and assist in process system designs.
  • Conduct formal investigations of equipment and system problems using root cause process.
  • Document all calibrations on Regulatory Asset Management System.
  • Additional assignments/ duties to support team objective and contribute to the Veranova mission may evolve based on business needs. 

 


Qualifications: 


 


Required


 



  • High School Diploma or equivalent with 5-8 years related instrumentation experience within a pharmaceutical or chemical environment.
  • AA in engineering or other related technical field with 2-5 years related instrumentation experience within a pharmaceutical or chemical environment.
  • Demonstrate attention-to-detail, problem solving, and ability to multi-task
  • Ability to physically enter equipment and confined areas for maintenance purposes
  • Able to climb ladders and stairs and work from building roofs and heights
  • Able to wear various types of respirators, protective clothing, and hearing protection
  • Able to read and interpret sketches, diagrams, and blueprints
  • Able to calculate various measurements using basic math skills.
  • Experience working in an environment that utilizes safety improvement processes, lock-out/tag-out, hot work, and other OSHA based programs.
  • Experience with Microsoft Office and other job-related software.



Preferred





  • Experience in a GMP environment
  • Formal process control (DeltaV) and computerized Maintenance System experience
  • Prior Forklift certification
  • Specialized training in inventory control principles.

 


Special Factors 



  • While performing the duties of this job, it is required to stand, walk, use fingers and hands to feel objects, tools, or controls; reach with hands or arms; climb or balance, stoop, kneel, crouch, or crawl when necessary for job activity.
  • Must be able to lift and/or move up to 50 pounds and occasionally life and/or move more than 100 pounds.
  • Must be able to travel between Devens and North Andover locations when necessary.
  • Must be able to work rotating shifts/hours when needed, including nights and weekends.

 


Pay Range – Hourly Rate: $35.00 - $45.00 per hour


Our Commitment:



  • Health & Wellness: Comprehensive health & wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies. 
  • Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs.
  • Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.
  • Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We welcome people with diverse experiences and perspectives who share our mission to improve and save lives. Even if you don’t meet every qualification, we encourage you to apply. Veterans, first responders, and those transitioning from military to civilian life bring valuable skills that strengthen our team.

Additional Information:


Applicants for this role must be authorized to work in the United States without further employer sponsorship.  


Agency and Search Firm Representatives: Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting. 


All your information will be kept confidential according to EEO guidelines.


Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law.


All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.

Not Specified
Health & Safety / Environmental Specialist
🏢 Veranova
Salary not disclosed
Devens, MA 2 days ago

Discover Veranova


At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.


Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. 


Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. 


Role Overview:

At Veranova, we are committed to EHS excellence and ensuring a safe, healthy, and regulatory-compliant work environment. The Health & Safety / Environmental Specialist is responsible for ensuring the site’s compliance with environmental laws, regulations, and best practices. The role involves managing environmental programs, overseeing environmental risk assessments, and working cross-functionally with teams to integrate environmental best practices into daily operations. This position plays a key role in protecting the environment, minimizing environmental impact, and supporting sustainability efforts at the site level.



Core Responsibilities:                                                                                                                   



  • Environmental Program Management: Lead, implement, and continuously improve environmental programs that align with local, state, and federal environmental regulations and Veranova’s sustainability goals. Manage waste management, water conservation, air emission controls and data emission logging, energy efficiency, and emissions control programs.
  • Regulatory Compliance & Reporting: Ensure compliance with environmental regulations and company policies. Prepare and submit environmental reports and documentation to regulatory agencies as required. Support audits and inspections by regulatory bodies. Manage site compliance calendar (legal register)
  • Environmental Risk Assessment: Conduct environmental impact assessments and identify potential environmental risks associated with site operations. Recommend strategies to mitigate negative environmental impacts and ensure compliance with environmental laws, including site expansion and construction projects.
  • Sustainability Initiatives: Lead site sustainability committee, collaborate with internal and global teams to drive sustainability projects focused on reducing the site’s carbon footprint, improving energy usage, reducing waste, and enhancing recycling efforts. Continue involvement with Devens Enterprise Commission on sustainability and volunteer programs.
  • Training and Education: Develop and deliver environmental training programs to employees to ensure they understand environmental policies and best practices. Foster a culture of environmental awareness and responsibility across the site.
  • Waste Management: Oversee the safe and compliant management of hazardous and non-hazardous waste, ensuring proper disposal and documentation according to environmental regulations.
  • Environmental Impact Reporting & Continuous Improvement: Track and analyze environmental performance metrics, providing recommendations for improvement. Drive continuous improvement initiatives related to environmental management practices.
  • Emergency Response & Environmental Incident Management: Assist in the development of emergency response plans for environmental incidents, such as spills or accidental releases. Provide support in managing and investigating environmental incidents when they occur.
  • Cross-functional Collaboration: Work with other departments (e.g., manufacturing, production, facilities) to implement environmentally friendly practices and ensure adherence to environmental guidelines in daily operations.
  • Safety Programs: Support of OSHA safety programs, including incident management, root cause investigation and emergency spill response.

Qualifications: 


Required



  • Bachelor’s degree in Environmental Science, Environmental Engineering, or a related field
  • Minimum of 2 years' experience in environmental management, with a strong understanding of environmental regulations, risk assessments, and sustainability practices
  • Work in a collaborative manner as well as the ability to work independently and in a team environment across multiple functions and sites
  • Strong drive for results including taking the initiative
  • Good time management skills and adaptability to new and changing circumstances
  • Self-motivated learner with demonstrated ability to exercise good judgment and make decisions quickly
  • Good written and verbal communication skills
  • Experience communicating effectively to management
  • Willingness to perform other duties as assigned

Preferred



  • Professional certifications
  • Experience in pharmaceutical or chemical industries

Special Factors 



  • Ability for overnight travel, up to 15%
  • Ability to work in a chemical manufacturing plant
  • Primarily a site-based role
  • Potential international travel to United Kingdom

Salary Range: $105,000 - $115,000 annual base salary


Our Commitment:



  • Health & Wellness: Comprehensive health & Wellness benefits. Access to mental health resources and wellness programs. Generous PTO and holiday pay policies. 
  • Financial Wellness: Veranova is committed to fair and transparent compensation practices. This includes a competitive base salary, eligibility for performance-based bonuses, and an attractive 401(k) Plan with company match. Salary ranges reflect the scope and expectations of the role, and are based on market data, internal equity, and role-specific factors. Final compensation may vary depending on experience, skills, education, and business needs.
  • Professional Development: Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship. Tuition Assistance for Undergraduate and Graduate degree programs.
  • Inclusive Culture: At Veranova, an inclusive culture is integral to our values. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.

How to Apply: 


At Veranova, we are on a mission to meet people that believe in our values and can contribute to the team in a variety of ways. Please visit to view all open roles and join our Talent Community to stay connected and learn about opportunities as they arise. 


We value a range of experiences and perspectives. If you want to be part of improving and saving the lives of patients, we encourage you to apply regardless of whether you meet every qualification listed. 


Additional Information:


Applicants for this role must be authorized to work in the United States without further employer sponsorship.  


Agency and Search Firm Representatives: Veranova does not accept unsolicited resumes from agencies and/or search firms for this job posting. 


All your information will be kept confidential according to EEO guidelines.


Veranova is an Equal Opportunity Employer. It is the policy of Veranova to provide equal employment access and opportunity to all persons regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity and/or expression, physical or mental disability, genetic information, citizenship, marital status, veteran status, or any other characteristic protected by federal, state, or local law.


All applications are carefully considered, and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice.

Not Specified
Hospital Patient Access Manager, Falmouth Hospital
✦ New
Salary not disclosed
Falmouth, MA 11 hours ago

PURPOSE OF POSITION:

Provides leadership and oversight of Registration and Financial Counseling operations within the hospitals or outpatient hospital licensed sites. Supports Director of Patient Access (“PAS”) to execute the strategic vision for system-wide PAS and Financial Clearance functions. Oversees performance of PAS functions performed by clinical area staff members. Supports clinical leadership in PAS performance improvement efforts. Confirms supervisors are consistently performing productivity and quality assessments and staff are being supported in their efforts to improve their performance .Ensures that check-in/registration accuracy rates are achieved, walk-in patient clearance requirements are consistently met and patients are registered with complete information. Functional areas which report to this position include ED Registration, Admissions, OP Registration, Off-site Hospital Licensed Site Registration, Financial Counseling and the Information Desk.


PRIMARY DUTIES AND RESPONSIBILITIES:

  1. Support, oversee, and manage the performance and productivity of the team as it relates to Registration, Financial Counseling and Information Desk activities and pre-defined goals/targets, while providing feedback and guidance to the supervisors and the team
  2. Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across PAS
  3. Confirm supervisory staff are consistently performing performance monitoring processes
  4. Ensure PAS employees and non-reporting areas performing PAS functions comply with established policies, processes and quality assurance programs
  5. Manage to applicable PAS Key Performance Indicators (“KPIs”). Define and implement action plans when performance is not meeting expectations. This work includes monitoring of non-reporting areas performing PAS functions
  6. Ensure the team’s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, and effective dates
  7. Recommend new approaches to enhance and improve productivity as needed
  8. Support Director of Hospital Patient Access to execute strategic vision for PAS and implement changes needed to comply with payer and regulatory requirements
  9. Support CCHC strategic initiatives that require involvement from on-site patient access functions as required
  10. Assess direct reports’ performance on a consistent basis and provides feedback to reward effective performance and enable proactive performance improvement steps to be taken
  11. Collaborate with other disciplines to implement changes as needed for PAS
  12. Define, implement, and monitor strategies to improve overall PAS efficiency
  13. Maintain up-to-date knowledge of regulatory and compliance changes impacting area of responsibility and ensure employees are appropriately educated and processes are modified as needed
  14. Assess workflow prioritization on a daily basis to confirm that PAS metrics and benchmarks are consistently achieved
  15. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers
  16. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.


EDUCATION/EXPERIENCE/TRAINING:

  • Bachelor's degree required or equivalent combination of education and experience. Master’s degree preferred
  • Required three to five years’ experience in patient access financial clearance operations with at least two years being in a supervisory capacity
  • Experience and knowledge of third party reimbursement and eligibility processes and regulations
  • Required three to five years of demonstrated experience with Epic or comparable software applications
  • Ability to evaluate personal performance against established goals
  • Demonstrated goal-oriented thinking, operational and organizational skills
  • An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment
  • Excellent communication, leadership, delegation, and interpersonal skills
  • Ability to communicate with and present to a wide variety of CCHC and external users, including senior management and physicians, as well as outside vendors and consultants
  • Ability to work under pressure and manage multiple initiatives concurrently; must be able to work independently, set own priorities and meet deadlines
  • Demonstrated goal-oriented thinking, operational and organizational skills


Schedule Details:

Full-Time, M-F, Occ. Evenings, Weekends, & Occ. Holidays. Rotating on call responsibilities for off shift and weekend, and rotating Holidays.


Pay Range Details:

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Not Specified
Platform Research Engineer I
Salary not disclosed
Woburn, MA 6 days ago

Location: Woburn, MA (on-site 5 days per week)


Vaxess is developing a pipeline of next-generation therapeutics on our novel micro-array patch platform. With only five minutes of wear-time on the skin, the Vaxess’ patch combines room temperature stability with simplified application to dramatically alter the way that drugs are delivered. Vaxess is committed to enabling products that are not only more effective, but also more accessible to patients around the world.


Responsibilities 

  • Support MAP manufacturing and process development for the Platform Research team.
  • Work cross-functionally with formulation/analytical and preclinical teams to identify novel candidates for  development on the MAP platform, build platform flexibility and utility.  
  • Develop and document batch records and test methods to characterize and support MAP formulation and  process development; identify opportunities for process improvement.  
  • Thoroughly document MAP manufacturing process parameters, analyze data and trends, and effectively  communicate results through technical presentations and written reports.  
  • Support early collaborations with strategic partners by generating proof-of-concept data packages.
  • Interface with manufacturing and automation teams to share learnings and support platform improvement.
  • Assist with the design and testing of new fixtures, tooling, and equipment to improve process throughput and  consistency.  


Qualifications 

  • BS or MS in Biomedical, Chemical, or Mechanical Engineering, or related discipline with 0-2+ years of R&D  biotech or medical device experience.  
  • Prior industry experience with novel platform and process development is preferred.  
  • Familiarity with imaging and physical characterization techniques is a plus.  
  • Experience with programming and prototyping/3D printing is a plus.  
  • Experience with GxP is a plus.  
  • Strong attention to detail. Ability to identify root causes of problems and recommend corrective actions.
  • Excellent verbal and written communication skills. 
  • Demonstrated abilities to learn new skills and fields, solve challenging technical problems, think independently,  and work collaboratively in cross-functional teams 
  • Entrepreneurial spirit and drive to positively impact public health 



At Vaxess, we’re bringing together exceptional talent to drive our product development forward. We value collaboration, curiosity, and a dynamic work environment. To apply, please submit your CV/resume to

Not Specified
Materials Management Specialist/Senior Materials Management Specialist
🏢 Vaxess Technologies
Salary not disclosed
Woburn, MA 3 days ago

Salary Range: 65k-95k


Title: Materials Management Specialist/Senior Materials Management Specialist


Location: Woburn, MA (on-site 5 days per week)


Vaxess is developing a pipeline of next-generation therapeutics on our novel micro-array patch platform. With only five minutes of wear-time on the skin, the Vaxess’ patch combines room temperature stability with simplified application to dramatically alter the way that drugs are delivered. Vaxess is committed to enabling products that are not only more effective, but also more accessible to patients around the world.


The Role: 

Works under the operations team and in coordination with the Quality Assurance (QA) team to oversee the entire flow of materials, from procurement and inventory control to receipt to storage and distribution. Ensure all materials meet defined specifications and are available for intended use and quantities to support user needs. Provide continuous improvement efforts in purchasing, planning, and warehousing. Key responsibilities include strategic sourcing, inventory optimization, demand forecasting, supplier negotiation, and managing logistics for clinical distribution while reducing waste and costs.


Responsibilities: 

  • Develop material strategies, forecasts demand, plans production and inspection schedules, and aligns material flow with business goals.
  • Maintains optimal inventory levels, conducts physical counts, investigates discrepancies, and implements lean manufacturing principles.
  • Supervises purchasing, inventory, and warehouse activities in a manner consistent with cGMPs.
  • Assists Quality Assurance to assign and document the status for all materials used in the development of Vaxess products.
  • Implements initiatives to reduce waste, cost efficiencies, and improve financial performance.
  • Sources, negotiates, and purchases goods and services, building strong supplier relationships and ensuring quality and reliability.


Qualifications: 

  • 2 to 5 years in Material Management or Shipping and Receiving in the Pharmaceutical or Medical Device Industries working in a cGMP Environment.
  • Strong understanding of supply chain, logistics, and inventory principles.
  • Experience with ERP Systems/SAP preferred.
  • Experience with standard cGMP storage requirements for Quarantine, Release and Rejected materials.
  • Experience with the receipt, storage, distribution, and shipping of temperature-controlled materials.
  • Bachelor’s Degree in a relevant field (Logistics, Biomedical Engineering or Health Care Management and certifications (APICS, ISM) preferred.


At Vaxess, we’re bringing together exceptional talent to drive our product development forward. We value collaboration, curiosity, and a dynamic work environment. To apply, please submit your CV/resume to   

Not Specified
INFORMATION TECHNOLOGY SPECIALIST
🏢 US Army
Salary not disclosed
Boston, MA 1 week ago

*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*

ABOUT THIS JOB

***THIS POSITION REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***

As an Information Technology Specialist, you’ll manage, maintain, process, and troubleshoot military computer systems and operations. You’ll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You’ll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. 

Skills you’ll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!

REQUIREMENTS

  • 10 weeks of Basic Training
  • 20 weeks of Advanced Individual Training
  • U.S. Citizen
  • 17 to 34 Years Old
  • High School Diploma or GED
  • Meet Tattoo Guidelines
  • No Major Law Violations
  • No Medical Concerns

BENEFITS

The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you’ll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.

  • Paid Training and credentialing to strengthen your skillsets
  • Monthly salary (based off pay grade and time in service)
  • Housing and meal allowance for full-time Soldier
  • 30 days paid annual vacation
  • 401(K) type savings plan
  • Full-coverage medical and dental insurance for Soldiers and immediate family member
  • Paid tuition opportunities to continue your education
  • Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
permanent
Information Technology Service Desk
Salary not disclosed
Plymouth, MA 1 week ago

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!


he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.


What's this role about?

  • Service Desk for US Client.
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

  • Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
  • 2–3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:
  • Windows OS & Microsoft 365
  • Active Directory / Azure AD
  • VPN & MFA
  • ITIL framework
  • Excellent communication, customer service, and problem‑solving skills.
  • Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

  • Graduate and preferably BCA or any other Technical Field.
  • Excellent Communication Skills (Written/Verbal)
  • Exceptional customer service orientation
  • Excellent communication skills, both written and verbal
  • Disciplined, systematic problem-solving skills required.


Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.


All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Not Specified
Senior Information Technology Project Manager
Salary not disclosed
Boston, MA 1 week ago

We are seeking a highly experienced and motivated Senior ITS Project Manager. This role is responsible for driving the successful delivery of large­scale, complex IT projects and programs that support the university’s strategic priorities. The Senior Project Manager will lead cross­functional teams, manage diverse stakeholder expectations, and ensure that all initiatives are delivered within scope, schedule, and budget—while aligning to business value and user needs.

The ideal candidate will be a self­starter with a proven track record of managing complex strategic IT initiatives in dynamic environments. This role requires a strategic thinker who is also hands­on, with strong leadership and influencing skills.

This is a hybrid position that requires on­site presence in the Boston office three days per week.

Qualifications

Education

  • · Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.
  • · PMP, Agile or other relevant project management certification(s) preferred.

Experience

  • · 8–10 years of progressive IT project management experience, including managing large, complex, cross­functional IT initiatives in matrixed organizations.
  • · Demonstrated experience in delivering enterprise­level technology projects, such as CRM, ERP, infrastructure, data integration, or cloud­based systems.
  • · Minimum of 5 years of experience engaging with business units, technical teams, and executive stakeholders to translate business needs into actionable project plans.
  • · Proven ability to lead diverse project teams, set direction, communicate vision, and influence outcomes without direct authority.
  • · Experienced in navigating organizational change, managing competing priorities, and driving projects forward in ambiguous or evolving environments.
  • · A strong history of using data­driven insights to guide project planning and risk management.

Knowledge and Skills

  • · Expert in project management methodologies, including Waterfall, Agile, and hybrid approaches.
  • · Proficient with project management tools such as MS Project, Smartsheet, ServiceNow, or Jira.
  • · Strong analytical and problem­solving skills with the ability to make sound decisions under pressure.
  • · Excellent verbal and written communication skills with experience presenting to senior leadership.
  • · Demonstrated ability to build relationships, foster collaboration, and resolve conflicts across diverse stakeholder groups.
  • · Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.
  • · Skilled in resource planning and budgeting for large­scale projects.
  • · Self­motivated, organized, and capable of working independently in fast­paced environments.
  • · Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business
  • · Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence

Project Leadership & Execution

  • · Lead the planning, execution, and delivery of multiple large and complex IT projects across departments, ensuring alignment with university priorities and strategies.
  • · Develop and manage detailed project plans, milestones, scope statements, budgets, timelines, and resource allocations.
  • · Ensure project deliverables are completed on time, within scope, and on budget while maintaining high quality standards.
  • · Conduct risk assessments and implement proactive mitigation strategies.
  • · Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content.

Stakeholder Engagement & Communication

  • · Serve as the primary liaison between technical teams, business units, and executive sponsors.
  • · Build and maintain strong relationships with stakeholders at all levels.
  • · Facilitate effective communication across cross­functional teams to ensure shared understanding of objectives, progress, and changes.
  • · Present project updates, risks, and performance metrics to governance groups and leadership.

Team Leadership & Collaboration

  • · Provide direction and support to cross­functional project teams, including internal staff and external vendors.
  • · Establish clear goals and responsibilities and promote accountability across team members.
  • · Foster a collaborative environment that encourages innovation, ownership, and problem­solving.

Monitoring, Reporting & Financial Oversight

  • · Track and report on project progress, milestones, risks, issues, and financials.
  • · Develop and publish status reports, prepare and modify schedules or plans as required.
  • · Ensure post­project evaluation, lessons learned, and knowledge documentation.
  • · Manage project budgets responsibly, identify cost­saving opportunities, and ensure financial accountability.

Financial Measures

· Responsible for managing and reporting on project budgets, ensuring financial discipline, and identifying opportunities for cost optimization without compromising project goals.

Not Specified
Information Technology Network Engineer
Salary not disclosed
Westborough, MA 1 week ago

Previous working experience with Pharma Laboratory is required.

Install n config company and specialized instrument software.

Knowledge of CFR Part 11 and GxP validation preferred.

Required experience in Windows Refresh, imaging, migration, and deployment.

Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.

Installing and configuring standard Hardware and Software

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

Not Specified
SR Technology Vendor Management Analyst
Salary not disclosed
Marlborough, MA 1 week ago

Job Description

Job Summary

The Senior Vendor Management Analyst plays a critical role in strengthening BJ’s technology vendor and asset management capabilities. This position partners closely with IT, Finance, Procurement, and external vendors to ensure effective governance, financial transparency, compliance, and performance across BJ’s technology vendor portfolio. The role has a strong focus on Software Asset Management (SAM), including oversight of enterprise tooling (e.g., Flexera/Flexera One), data quality, license compliance, and optimization insights. In addition, the Senior Vendor Management Analyst supports vendor budgeting, performance management, and contract management maturity, helping define best practices and drive continuous improvement across processes and outcomes. This position requires a combination of analytical rigor, operational execution, and relationship management skills, and is well-suited for a professional who thrives in a collaborative environment while influencing stakeholders and improving enterprise-level vendor and asset management practices.


Major Tasks, Responsibilities, and Key Accountabilities

Responsibilities and duties that are associated with the Senior Vendor Management Analyst include, but are not limited to, the following:


Software Asset Management

  • Manage team member performing day-to-day administration of Flexera/Flexera One, including data imports, normalization, license modeling updates, and system configuration tasks.
  • Monitor data quality, license compliance positions, resolve ingestion errors, and maintain integration health across connected systems (e.g., SCCM, ServiceNow) and develop plant to mitigate
  • Continue to improve our discovery and monitoring capabilities to ensure complete and accurate coverage
  • Identify cost savings and optimization opportunities, such as unused licenses, right sizing subscriptions, or consolidating tools and vendors.


Vendor Budget Planning and Management

  • Work closely with VMO Manager, Finance and technology leadership to support annual planning and budgeting process from an external spend perspective
  • Develop and streamline reporting


Vendor Performance and Relationship Management

  • Support the team in applying vendor management standards for assigned vendor tiers (prepare templates, meeting agendas, and performance trackers).
  • Upskill BJs team members on vendor relationship management practices
  • Help improve vendor performance and develop strong vendor relationships
  • Support vendor onboarding/offboarding checklists and documentation and tracking vendor metrics


Vendor and Contract Management Maturity

  • Work with technology leaders to define what “good” looks like for vendor and contract management and develop a prioritized roadmap needed to get there
  • Help execute against the maturity roadmap to mature vendor management and contract management processes, practices, to deliver better outcomes
  • Collaborate with technology teams and procurement to ensure purchase data, entitlement records, and contract information are accurately represented
  • Provide on-demand analytical support to the VMO Manager & Tech Leadership for executive reporting, budget tracking, and contract assessments.


Job Qualifications:

  • Bachelor’s degree in Information Technology, Business, Finance, or a related field (or equivalent experience).
  • 5+ years of experience in Asset Management, IT Vendor Management or related IT governance roles
  • Proven hands-on experience with Flexera Software Asset Management (Flexera/Flexera One) or similar enterprise SAM tools.
  • Strong understanding of software licensing for major vendors (e.g., Microsoft, Oracle, Adobe, IBM, Salesforce, ServiceNow, etc.).
  • Collaborator and team player, with the ability to build and maintain strong internal and external relationships
  • Excellent analytical and problem-solving skills with strong attention to detail.
  • Strong communication and stakeholder management skills across technical and non-technical audiences.
  • Ability to prioritize and manage multiple initiatives simultaneously.
  • Understanding of IT procurement, contract management, and vendor governance processes.
  • Collaborative mindset with the ability to work cross-functionally across IT, Finance, and Procurement
Not Specified
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